I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

I was very nervous about live in care but decided that my dad being at home would be better for him…read moreand ultimately give him better care than a nursing home. The agency came highly recommended by others that used them. My dad received the most amazing care from Gladys who works for Commonwealth. In addition, the agency was extremely responsive w/extra help we needed with my dad on a moments notIce. They made the last six months of my dad's life the most comfortable for both him and me. I am extremely grateful for the unbelievable care he received.

We signed up for them hoping the cheapest price allows us to save some money and get good care for…read moremy mother-in-law. What a mistake! One more time - you get what you pay for!!! There was a lot of turnover, and caregivers were quite incompetent unable to perform simple tasks or simply follow directions. The owner Scott is a nice guy but there is nobody else there who deserves our respect.

Amazing home care agency provides great service for people in need ! Highly recommend!read more

From the owner: City Home Care, LLC is the most reliable and trustworthy Home Health Care Service service in the…read moregreater Boston area -- providing excellent home care solutions to patients who are dealing with injury or illness. We are committed to meeting all of your health needs, and go above and beyond to ensure you get the best care available.

I hired RAH for 2 days of health aide help following surgery. One young woman knew how to bring…read morefood, a napkin, clean up without asking. Unfortunately, 16 hours was spent with a woman who was only able to help me shower.She did warm up soup once but left the stovetop encrusted with the soup. She thought a spoon was a wide spatula, despite my instructions that there were many spoons in front of her. Otherwise she did nothing. Communication was a huge issue. Of note: an antique chair was damaged during RAH's stay. Worse, the office manager-VP-wanted me to remove a negative google review in exchange for a discount on services. Really? Worse, I got the expected bill, but money was withdrawn before I had a chance to look at/ok the bill. Go elsewhere.

Management is rude and disrespectful specially Susan McManus who opted to disregard my requests and…read morestart arguments with my husband and I while my mother was actively dying. Services are overpriced and have a ridiculous cancellation policy.

Jackson and his team are extremely knowledgeable and caring. I would highly recommend them for your…read moreclients or your loved ones. I have personally worked with Jackson and he will take the time to make sure he has accurate information before answering any questions. His team is the best and each member's care goes beyond what is required in their home care services. They are fantastic at solving any issues with grace and ease. This is all possible because of Jackson's expert knowledge in this industry.

From the owner: With over 7 years of experience, Eliana Homecare is a unique, committed home care agency in…read moreMassachusetts, dedicated to enhancing the quality of life for individuals who need support and assistance in their daily lives. We have built a reputation for excellence, reliability, and compassion. Trust us for comprehensive home care services in Framingham, Massachusetts.

I have had the pleasure to work with the team at Home Care Assistance and could not be happier with…read moretheir service and support. They have the best caregivers who are so personable and kind. I would highly recommend them for care of your loved ones!

Home Care Assistantance is a great agency to work for, and An Agency that will provide great…read moreservices for your loved one. Have great HHA, CNA and Companions the Agency provide 24 hour coverage. The Aides are compassionate, with a sense of humour and great at cooking. They make sure that your loved one is safe, comfortable and happy in their own home. The Management and the employees work hand in hand to make sure that everything is ok. Long time HHA since 2000. Dores

When my elderly father fractured his pelvis I flew in to manage his care. We quickly realized that…read morethe rehab facility was crushing his spirits. When I mentioned home care to the facility staff, even they said patients tend to recover more quickly at home. What we didn't appreciate was just how difficult it can be to care for an elderly person who can't walk. They provided us with a list of home health care providers that I cross checked with yelp. Crazy how few reviews there are for these types of businesses. After doing some research and contacting three different providers, I chose Home Instead. From the moment we contacted them our life started getting easier. Cassandra quickly set up an appointment for the owner, David, to come to the apartment and meet my father. He asked the right questions, listened, and provided us with a range of options to choose from. Zero pressure. The primary health aid, Leroy, quickly became like part of the family. David remained actively involved in managing my father's care--even while on vacation! And as my father gradually began to recover, they were very flexible in dialing down the service. The only advice I have is to set clear expectations up front about what kinds of help you would like the health aid to provide. The brochure promises the moon, more than any single health aid could reasonably be expected to provide. But be upfront about what help you need. That way it doesn't get awkward part-way through treatment if expectations aren't being met. This is particularly important if there will be more than one provider managing care. Overall we were very pleased with Home Instead and will definitely be contacting them again should we require additional care.

After a hospitalization, my 94-yr-old mother needed round-the-clock care at home. For more than 5…read moreweeks, friendly, dedicated, caring, knowledgeable and dependable professionals came to our home. Each of them took excellent care of her, encouraging her as she slowly regained her health and mobility - and allowing me to get the rest I so desperately needed. I learned from them the best ways to continue her care on my own, and enjoyed their company immensely. They treated both of us with courtesy, respect and compassion. I can't thank the management, schedulers and caregivers enough for taking such good care of both of us. With them, it really IS personal!

My mom passed away in June 2026. I was really grateful for the care she received in her final days…read more The staff was excellent and handled a difficult situation with as much compassion as possible when delivering bad news. I also appreciated their honesty when we were deciding on next steps. I cannot rate this organization any higher.

The staff here is incredibly friendly, helpful, and caring. I have no complaints whatsoever. It was…read morea peaceful place to spend the last few days I had with my dad.