I used to use them all the time and liked their products, however, they apparently got a new web developer a couple of years ago and I had nothing but problems - couldn't login. They said I needed to create a new account, so there went all my order history. I tried again today, because another site I use won't accept my change of address correctly. It won't save the suite number. Customer service wasn't helpful. Just lost me again as a customer. read more

Their Lindberg NAC is the stinkiest supplement ever. You have to watch for their trick of displaying a label quantity of the ingredient that requires you to take five capsules of the dilute ingredient that you thought was in one capsule. Their prices are just not worth the many aggravations. read more

Hello, I have terrible, scandallous experience with Piping Rock. The company has sent my parcel from own warehouse to own front office and instead of finally resending, they want to refund only exactly 35,5 % of purchase price and even this takes time what they need to process / camouflage their own mistake!!! Purchase price: 17,48 CHF ( including shipment 4,33 CHf) and employee Tanina P. writes today: "At this time we can offer you a refund of 6.42CHF" . WHAT A GENEROSITY !!!! Parcel shipped on september 13, reached own front desk on september 19 and no solution till now). I WILL NOT COME BACK TO THIS COMPANY. Beware, as if Piping Rock makes a mistake, they camouflage it and simply rob you. Thank you. read more

Vitamin Factory Outlet - SENT MY PARCEL FROM OWN WAREHOUSE TO OWN DESK FRONT !!! - Vitamins & Supplements Near Me - Ronkonkoma, New York

One experience here will be great, but the next one might well be fraught with problems/minor issues. Weird. I like Piping Rock's prices, and really like some of the firm's products. That said, well, customer service could stand improvement on occasion. Also, online coupons don't always work on the website. (That part really sucks.) All in all, though? Four stars with room for five. read more

totaly unsatisfied!!! I ordered 2 months ago some products for my mom in Bulgaria and they have never came. I wrote severals e-mails to Piping Rock to ask what is happening and they explaned me that this: "The local postal reference number is: UM268777221US I would like to inform you that we will also process the refund if the order is returned to our warehouse if not delivered. as the order is still in your country customs for the final delivery we will not be able to process the refund at this moment." If Piping Rock sends packets without tracking ( there is no other option on the site for Bulgaria) and than all is lost wihtout any refound of money -they will lost all his customers! read more

Wow, the best supplement retailer I discovered. My first order arrived promptly and the prices are super low. As a new customer I used this coupon code: AAEQCT and it took $10 OFF my order! This coupon code works only for new customers. It's for $10 OFF $40+ and $5 OFF any order below $40. Hey, and don't forget to check out Piping Rock's Crazy Deals section: http://www.pipingrock.com/sale-items?rwcode=AAEQCT&lang=en-US I am really happy with this supplement retailer. I was able to order Brewer's Yeast Debittered for under $5/lb!!! The return policy is average, comparable to Vitacost. So far, I didn't return anything, so can't say much how fast Piping Rock processes returns. I also need to mention that once a package did not arrive. It was shipped by UPS SurePost (which is utter crap as UPS says to complain to USPS and vice versa). Piping Rock Customer Service told me to wait 3 business days and call again if it still did not arrive. The package never arrived and I called customer service again. A friendly lady on the phone sent out a replacement order for my lost package and this one did arrive. I am writing this because a reviewer complained that his/her lost package never got replaced.. Besides that, I had no problems with Piping Rock. One thing worth mentioning is that Piping Rock offers many products in Double or Triple packs which lowers the per unit price considerably. I wish I had discovered Piping Rock earlier. read more

I went to get a few things, went to check out Woman employee behind counter was engaged in conversation with someone and didn't acknowledge me. After a few minutes a woman customer came to check out and another employee immediately rang her up and ignored me . Very poor customer service read more

Going by Piping Rock online, even though they have a large selection and pricing is good, that doesn't make up for the beyond horrible customer service from this company. The next to last order I placed, I forgot to add an item and went back to my order and the system would not let me add the item. Contacted customer service and I was rudely informed once an order was placed I could not add, delete or change anything and I would have to place another order and pay more shipping charges. I contacted customer service again and told them I had never dealt with a company that would not let you add, delete or change an order before it was shipped and they must be getting a kick back on the shipping charges, which they denied. My last order, which will be the very last order I place with this company, I had to again contact customer service and raise Hell because 4 days after I had ordered and they had taken the money from my bank account, the order still had not shipped. Magically, 30 minutes after I contacted them and raised Hell, I received a shipping confirmation, and this is not the first time something like this has happened either. A customer should not have to contact a company and raise Hell to get their order shipped, especially when the money is taken from you bank account the second the order is placed. With the 4 day delay in shipping, and Piping Rock using the slowest shipping method possible, it was 11 days after I had ordered before I received it and that was just going 12 hours down the road from NY to NC. and that is totally unacceptable! It's like businesses just don't give a crap any more and finding good customer service is a thing of the past. I strongly suggest you look any where but here for your vitamin and supplement needs. read more

Haven't been to this physical outlet, but I ordered from Piping Rock online. Cheapest birch-derived xylitol available. Fast service, large selection, and reasonable shipping. I recommend trying it out! Buyer's secret: If you search for Piping Rock products using Google Shopping and then click through to the Piping Rock website, you may just score a free shipping deal. :-) ------ 11/09/15 UPDATE I have no idea how this review got so many "Useful" upvotes lol, but I should mention that Piping Rock still remains one of my go-to stores to check when looking for discounted supplements. I recently ordered Vitamin D3 soft gels on the advice of my doctor, and Piping Rock, once again, easily beat their competitors on price. When one of my bottles arrived damage on arrival, Piping Rock immediately sent out a replacement bottle. I should note that Google Shopping no longer offers free shipping, though, there may or may not still be a financial advantage to clicking through Piping Rock using Google Shopping... read more

I ordered some Iodine from Piping Rock, as I needed some for my experiment. When it came, I used it for my experiment, and the expected result didn't turn out! The experiment was supposed to use Iodine to reveal the starch in potatoes by turning it blue. The potato just stayed white. So we recognized that we got cheaped-out. When I tried some Iodine from a really old bottle, the potato turned blue! What a waste of money! Of course, saying that all of Piping Rock is bad would be a Hasty Generalization, but for first impressions, this is NOT good. read more

I'm not a vitamin expert, but my dad is a supplement junkie. Queue our mini-field trip to restock his supply. We stumbled upon this outlet thanks to my awful googling abilities and were thrilled. Bins for $1, $2, $3, and even 2 for $1 vitamins. Probably short dated, but I'll burn trough that echinacea once flu season revs up. Other "closer to full price" items make a robust selection of anything you may need from vitamins, to protein powders, and natural/ organic flours and flowers (dried). The staff was lovely! Very knowledgable and helpful in finding what we wanted as well as a few extras. read more

I try to place an order using a discount code. It takes, shows $5.00 off. I click checkout and the discount is gone! I try it all over, same thing! I try checkout with paypal, same thing! I try chat, nobody is there... I try email and you cant just e mail them, you have to use their templace and give them ALL your information and then it wont take. I look for an error and there are none. There is a note 1500 character max for text box. Mine isnt 1500 but I reduce it, still wont work. Reduce some more, still wont work. You cant email them direct. I search online and see complaints oils are thin and diluted. Maybe thats why its cheaper than others. The picture shows oil in a green bottle. Not a good sign as green covers up the real color and if your ordering some oils, color matters! Im outta this place! read more

Piping Rock is garbage. They'll send out these paper flyers with discount codes or post online ones but whenever you try to use them they never work as all the posts under mine clearly state. If you contact customer service they won't honor them either and will give some half-baked excuse such as, "Oh, well you can't use the onilne codes when there's a sale," or, "You can't use the mail-in codes on this offer." Basically, whatever is going on at the moment is exactly why you can't use your coupon. Check out Swanson Vitamins for even cheaper prices, higher quality products and much much much better customer service. read more

I live in TX so going to the outlet is out of the question, therefore this is a review of their online mail order service. I ordered fish oil and melatonin. I have no way of knowing the quality or purity beyond what the company says (or any OTHER company) so I'm going to assume this is a quality product. It LOOKS great and is well packaged/bottled. But the prices are great, the selection very good and delivery time was no problem either. I'll order from them again. read more

If I could give no stars I would. No one makes an effort to help you, the products are limited and prices not so great. Then at check out the woman working, who obviously didn't want to be, snapped at me when I asked a question, was so nasty I couldn't believe what I was hearing. So uncomfortable and I know I will never go there again..ever. read more

I've been buying Piping Rock products for awhile and thought it time to recognize excellence. I ordered all of my basic supplements (creatine, beta alanine, and caffeine) for an outstanding price with free shipping! Every product I've used so far has met or exceeded my expectations. Your website is easy to navigate and the prices are more than fair. And I always receive my items in two to three days. Excellent job! By the way, you can save $10 on your first order if you copy/paste coupon code BDZ699 during checkout (providing the value of your purchase is over $40, but you will still get $5 off on smaller orders with the same code! Additional up to 80% savings - Crasy Deals! http://www.pipingrock.com/?rwcode=BDZ699 read more

Best prices on the web, quality products, fast delivery! Glad I gave PipingRock a chance. Found that price and shipping were very reasonable and could not be beat. I will be getting all my herbal supplements, essential oils from PipingRock from now on. Use code "AADTP5" and you get $10 off on your order. read more

I recently visited the facility and found the staff very knowledgeable and pleasant to deal with. Colleen was very helpful and knows are products. Mare A. read more

Terrible !!!!!! Have traveled a distance and shopped here for years. Today I went in and shelves were near empty and only two of the ten items I came in for were in stock. Don't think that this place will be open much longer. Will buy directly from the website in the future. read more

Supplements are Valuable Medicines = Expiration Dates are Very Important! My experience with Piping Rock was disconcerting. Supplements are valued medicines to many people, (Dandelion Root is a diuretic, which is an important medicine to aid in the reduction of excess water in the body). Quality & reliability of medicines & supplements is extremely important. Piping Rock shipped me one of the 2 bottles (/set) of Dandelion Root Capsules, with the 'Expiration Label' selectively 'TORN OFF'. This is NOT acceptable. (Use your imagination as to why any Medicinal Supplement Company would remove an 'Expiration Date'). Did they think I wouldn't notice or wouldn't care? WRONG!!! When I contacted Piping Rock to complain, they wanted to refund me less than 50% of what I paid. 'Unscrupulous' is the best word to describe them, dragging their feet in every step of the refund process, .... not to mention, Piping Rock won't post honest reviews, on their website, which are less than positive, That's very deceptive. . After learning there's been litigation, regarding no less than 49 Piping Rock products containing LEAD, I do not feel safe consuming Dandelion Root capsules, nor any other supplement from Piping Rock. Beware of 'Good-Great Hurry Buy-Now Special Deals' at Piping Rock. (Like Gramma always said: "If it seems too good to be true, IT IS!"). NOTE: 4-05-2017 On April 5th, after I contacted 'Google Trusted Stores' with the information about what Piping Rock had done with my order, Piping Rock returned only a small partial refund of $5.40., (even though I paid $13.74 for my single order of 2 bottles). I felt this was unacceptable. NOTE: 4-06-2017 I opened a Paypal case on April 6th NOTE: 4-07-2017 I Escalated my Paypal case to a claim. Piping Rock did nothing more to attempt to responsibly resolve the problem which they created, (they wanted me to pay additional money to ship back the defective product they sent me, ... even though I already paid shipping upon initial purchase). NOTE: 4-10-2017 I called Paypal to discuss the issues of my 'Piping Rock' order. The Paypal customer service representative sent Piping rock an email message, requesting they send me a 'Return Shipping Label'. ... Piping Rock Never replied to Paypal. ... UPDATE: 4-14-2017 I called Paypal again, at which time the customer service representative agreed that what Piping Rock was doing to a good customer, was not right, so she decided it would be best & fastest to resolve my claim by having Paypal cover the remaining refund amount of $8.34, at no cost to Piping Rock. I will accept & appreciate Paypal's refund, however, I feel it's very unfortunate that Paypal should have to cover for Piping Rock's, (Piping Rip-Off Rock's), deliberate error. {I've now re-purchased Dandelion Root capsules at a local GNC store, for a very reasonable price ... It only took 5 minutes of my time, vs days of deliberation}. read more

Vitamin Factory Outlet - Letter from Paypal, deciding against Piping Rock, in my favor, to fully refund my payment. - Vitamins & Supplements Near Me - Ronkonkoma, New York

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I have been ordering essential oils through PipingRock.com and using them regularly for about the past 6 months. Their prices are fairly good for the amount of essential oils you get, but I'll admit some of the more desirable oils are a bit overpriced. Their products have always arrived undamaged, as ordered, well packaged and prior to their delivery date. Their oils come in varying sizes and packaging (bottles) and I always get the brown dropper bottles, as they preserve the oils and allow for better control over the amount you use far more than metal containers, green bottles or jars. I haven't noticed that any of their oils have been diluted, and in fact the only issue that I've had with their products is in my own user error. I made the horrible mistake of using FAR too much of the lavendar oil and mixed it with amber oil...and put it directly on my face. As you can imagine, I had a bad reaction. I immediately bought 3 books on essential oils, herbal remedies and these kinds of products to educate myself on them, before making any more stupid decisions. I would recommend that anyone having issues with natural remedies, or unsure how to use them, do the same. I found several books on ebay and google that helped me understand how to better use these substances, including one's that taught how to distill your own essential oils and what to look for in watered down ones. I can say with a relative amount of certainty that Pipingrock.com does not water down their oils. I have had no issue with their potency being less than it should be, or any adverse effects from oils mixtures that were not of my own doing. I can't say that these oils do not have lead in them, since I have no personal means to test for this...But I CAN say that I have had no ill effects that could be attributed to potential lead poisoning AND that I use these products on an almost daily basis in my baths. They DO have a drying effect on the skin if overused and that's the ONLY thing that I can note from my own usage as being an ill effect. I would recommend not mixing the oils unless you know what you're doing and have educated yourself on their effects, and I would also recommend checking out the books available on essential oils prior to purchasing any from anywhere. As for their vitamins and supplements....I haven't ordered supplements from Pipingrock.com, and usually go through eVitamins.com to order my supplements. I have ordered some of their facial creams as well and keep them in the refrigerator until I use them. I found the price on their facial creams to be well worth it for the amount you get and found no ill effects from using them, except that their advisement that you can use them under make-up and wear them all day and night is quite inaccurate, at best. I found that by the end of the day I have to wash my face because the creams do accumulate some oil build up, and this can lead to some rather large zits. The best one's (in my opinion) is their Aloe Vera Cream and their Collagen and Placenta Cream. Again, best kept in the 'fridge. The Aloe Vera one works quite well all day long for dryer skin or in the hotter summer months, but definitely does need washed off before bed. The Collagen and Placenta one is much the same, but doesn't seem as thick and gunky as the Aloe Vera cream. I would say their description about the usability of these creams is wildly inaccurate, at best, just due to my own usage of them and the breakouts that they can cause if they are used as Pipingrock recommends (all day, all the time). I have not tried to use them under my makeup, but I can only imagine that it would make their "gunking" effect far worse. They tend to come right off when I work out and sweat as well. So, I'd recommend using them as I've found most effective...For days you're lounging around and just relaxing. They help treat your skin and work with the bodies natural healing processes this way. That's all the information I have about Pipingrock and it's products! I hope this helps! read more

When I run out of my supplements I go here 1st to see if they have a replacement as I know the quality will be BETTER THAN WHAT I WAS TAKING BEFORE! They are a one stop shop and actually MAKE THEIR SUPPLEMENTS THERE and so quality is a for sure thing. They ship so fast and you can always be sure about quality as I said before. Great prices and great company for sure! read more

Tried to order online. When I got to checkout, the price changed and I couldn't fix it. Seems pretty scammy to me.

I'd been a satisfied customer, having made several purchases over the past 18 months or so, generally with online coupons. On my last purchase, I found out only AFTER I paid the agreed total (which included the value of the coupon) that the company unilaterally added $10 to the price of my order. This was unknown to me until I saw it on the packing slip of my order! I called the company and politely asked how that happened. The answer was a coolly delivered untruth: the rep claimed that the coupon that I used was for first-time customers only. I offered incontrovertible evidence of the fallacy of her position, but she was unmoved and merely restated the non-fact. Fortunately, the purchase was made through PayPal and they adjudicated my claim in my favor. So, if honesty in your dealings is as important as product and price, I suggest that Piping Rock may not be the company to do business with. [My final message to Piping Rock follows:] I am sorry to say that after many successful purchases from Piping Rock over the past year or so, I am no longer able to transact business with your company. You have conducted yourselves in a dishonest and perhaps even fraudulent manner in the matter of a coupon discount. When given the opportunity to right the wrong that you committed, your "customer service" representative ignored my plea. Fortunately, that purchase was made by way of PayPal and that company DID honor their pledge to intercede, and they returned the amount of the overcharge to me. This was a very unfortunate experience for ME because I came to like your products and your prices. Perhaps I'm wrong but I also think that it was unfortunate for Piping Rock, for if you check your records, I think that you'll have to agree that you've lost a dedicated repeat customer. May I politely and respectfully suggest that in the future you honor your coupons at their stated terms. Failing that, you could at least cancel the order and so advise the customer. Adding $$ to the agreed invoice total on a pretext, and after the fact, and without the knowledge and consent of the customer is outside the bounds of decency. If you've gotten this far, thank you for your time. read more

Looks like Piping Rock only posts positive reviews on their own web site. I submitted to them a review 2 weeks ago complaining I never received the package, it never got posted. The product is ok, although I haven't seen any difference after taking different supplements from them for 3 months. It's the shipping method they use. If it's shipped by post office, and you don't receive your package. Tough luck, period. Piping Rock uses UPS combined services with US post office. I ordered the Hyaluronic Acid 100 mg totaling 12 bottles in April. I never receive the package. The shipping notice I received from Piping Rock has an UPS tracking #, but the package was later delivered by US postal service based on the tracking record. I never received the package, so I've gone back and forth with the post office and our postman. They said the package was delivered. BUT I NEVER RECEIVE IT!!! I called Piping Rock, the rep said based on the tracking, the package was delivered. And that was it, there's nothing they can do. I could not believe it. I never receive the package, and it's tough luck on my part?? Being frustrated and upset at the time, I told the rep I might just stop doing business with them because of their shipping method. The rep responded "That's fine". Way to go, Piping Rock. I've placed about $250 worth of orders in 2 months or so. And this is how they treat their customer. I'm so very unhappy. read more

I'm another who stumbled on this company while looking for prices for Eye care vitamins. I found what I was looking for, as well as a good price for Tea Tree Oil. The shipment was prompt, and arrived while I was out of town. When I opened it, I was disappointed to find that, even though securely packaged in bubble wrap, the cap on the oil bottle had broken. That was yesterday (Sunday). I sent an email on their website, explaining the problem, and when I went into my computer this morning, there was a copy of a replacement order for a new bottle, and it had shipped!!! That is the fastest, and "bestest" service I've ever received. Hooray for their customer service. I'll surely put them on my favorites list. read more

This company (LLC) Piping Rock Health Products ATTN: Customer Service Department 2120 Smithtown Ave Ronkonkoma, NY 11779 Advertises Essential Oil Products for sale at 50% off! However, it is the TYPICAL "BAIT AND SWITCH" DEAL of most companies that (always) contrive clever ways in which to attempt to trick and/or fool the public by offering a 50% off advertisement but when you go to the (on-line-checkout) they tack on "SHIPPING" charges which are MORE than the price of the product. What that boils down to is very simply this... You (the poor customer) are ACTUALLY paying FULL PRICE for your 15 ml bottle of Essential Oil! This (would) be a good deal IF the customer were (only charged) for the price of the product and NOT the shipping as well. I have purchased many bottles of the MUCH LARGER 4 oz. bottles of Essential Oils from sellers on eBay and on Amazon and they offer prices of around $11 dollars for a large bottle (that size) which is a pretty good deal and they NEVER charge for SHIPPING! That all stated... I find that this company (mentioned above) is nothing more than a typical "Bait & Switch" outfit. They are only hurting themselves by the use of this old and very tired and manipulative way of attempting to fool people into thinking that they are actually getting a good deal when they are most certainly NOT! I would have been a FULL-TIME customer of theirs had they NOT try to pull the wool over my eyes. As soon as I went to the checkout page and instantly saw the "SHIPPING" charges. THAT was an INSTANT TURN OFF for me and I did not purchase ANYTHING and I won't either. One would tend to think that people would have learned over the many decades that you can fool some of the people some of the time but you cannot fool all of the people all of the time. They are basing their sales on the odds that (you) will be dumb enough to fall for it. Not me! read more

Terrible return policy. Unlike Vitacost.com, who will refund a satisfaction issue or order issue in full without requiring a return, PR makes you ship it back. Great - sending back a $12 bottle of ascorbic acid costs $10, even though I deleted it during the ordering process. They don't give a crap at all. Very dissapointing. read more

The quality of the vitamins they sell are horrible! My order came in with half the bottle of broken tablets!!! I tried to reach customer service. It is almost non existent. The oils they sell are imported from overseas CHINA.. etc -not authentic. Not pure. Definitely not made in the USA. I wouldn't trust anything they sell. This company advertises one thing but doesn't honor it! The FDA needs to inspect their 3rd world factory they have running. I found hair in one of the sealed vitamin bottles! Ew! Stay away!!! read more

Horrible customer service. They claim to test their essential oils for purity but refuse to disclose the results of those tests. Also, they only approve positive reviews. I posted two negative reviews, and also posted a question, asking why they don't disclose the results of their oil testing. They deleted my posts. Don't trust this company. Very unethical. read more

Received my order today. Quick shipping. Excellent packaging. I love the v prices at piping rock. I'm a first time customer but I will be sure to give them a try on other items I often use. Thanks so much! read more

Vitamin Factory Outlet - Great packing. Thank you - Vitamins & Supplements Near Me - Ronkonkoma, New York

I have had nothing but very positive experiences with Piping Rock dot com. As a long time aficionado of dietary supplements, I can assure that their products are very potent. This is the real thing, people. Some of the best formulations I've ever used come from Piping Rock. Their prices are extremely competitive also. Any problems that have come up (of which there have been nearly zero) were dealt with instantly by the company. I highly recommend Piping Rock...and I don't take supplements lightly. Buy with confidence. read more

I thought how could someone mess up on mixed nuts. these are terrible I made the mistake of buying 3 pounds. I will never do business with this place again. what a waste of money. read more

I was lured by a timed offer (mins, one I think it was 3, a second attempt it looked 10 mins ) to purchase and at check out the prices have gone up significantly. ($10 on one of the items, some by 2) but my total was over $20 more just on the items, no shipping charges included yet. I considered this site a waste of time. I do not recommend it to anyone. read more

Customer service is horrible. I bought B-12 vitamins and the product received was not what described on the online website. As it came flavored and I have never been able consume flavored vitamins I called to remedy the problem was told we only state "natural ingredients" and would have to pay to return for refund. Even the client service person admitted PR should state, full description. I will never purchase anything again as it makes me wonder about other stuff I have bought from these folks and consumed. As "natural ingredients" is subject to wide interpretation. Scary! read more

As a supplement expert and vitamin connoisseur I can fully endorse both the piping rock brand, and this specific brick and mortar store. I have been buying supplements online for years, and have never found a store in person that offers the the quality, value, and wide array of products that the outlet store provides. The supplements are consciously sourced and produced on Long Island, and stocked in a warehouse on site, making the value you find possible. The staff is also highly knowledgeable in regards to what each supplement has to offer. I would recommend this to both seasoned and green vitamin shoppers. read more

Beware Piping Rock!! They are in the middle of litigation because many of their products have lead, yes, you read me right, LEAD. Here is a link to a lawsuit in which Piping Rock is involved: http://oag.ca.gov/system/files/prop65/notices/2014-00081.pdf read more

Check out the lawsuit, filed against Piping Rock for unsafe levels of LEAD in their supplements. I just got $46 worth of stuff from them & sure wish I would have read these reviews BEFORE ordering. You can't trust anything they sell since they have already been caught lying about what their products contain. Any company that won't let you post negative feedback is a dishonest company. http://oag.ca.gov/system/files/prop65/notices/2014-00081.pdf read more

The product I ordered is Yacon Syrup. While it states 100% pure organic Yacon syrup it does not have the same taste, consistency, color or smell as the other bottles I receive from other suppliers. It actually tastes like it is spoiled. The return policy requires I pay for the shipping and this will probably cost as much as the cheap price I paid for the bottle. So cheap is not always a good deal, I have thrown my money away on shipping. read more

I haven't been to the store itself, but just recently purchased items online. I ordered a couple bottles of essential oils, which were MUCH cheaper than I was finding anywhere else online and also came with free shipping. The shipping was fast, but unfortunately it didn't seem very well packaged (small glass bottles only wrapped in paper) and one of the bottles broke enroute. I emailed the company explaining the situation and offered to send them a picture of what I opened my box to. The very next day they sent a replacement at no cost to me whatsoever without asking any questions. I'm just getting into essential oils so can't really attest to the quality of the product. However, it does smell great and works well for what I'm using them for. That plus the great customer service will have me ordering again in the near future! read more