Phony rude sales staff..I can write 500 words about this place so just trust me. I bought approximately 18 cars in my life time and this was the worse experience and im an easy going person read more

The worst experience ever as a woman, I went to Shenandoah Dealership, the salesman that I had, he took my personal info, harassed me thru texts, had his relation come into my workplace, talking to his co-workers about me, he brought my children into his texts that he send, brought it to the managers attention, spoke to him 2 or 3 times, left numerous messages for weeks to see if any disciplinary actions were taken, never returned my calls, so I went to the owner, about this never was told about the incident, he basically defended the salesperson in what he did, the owner never responded, I'm still waiting for an answer, it took them over a month to pay my trade in, now I have a vehicle from them & I can't go back there to service my car because of this, I feel with what happened to me that they discriminate me as a woman. read more

We have been purchasing are vehicles here for many years now because the sales department does not pressure you and they worked with my children on a vehicle to fit there budget. There service department has always been top notch. They accomodate are needs by working with us on appointment times and also fix our cars in a hurry, if needed. Never felt that there service is overpriced and always happy with the results. read more

Service manager got me an appointment quickly. He addressed all of my concerns with my Cadillac. He had his service tech show me and answer questions that I had. They had the parts that were needed available. He ensured that I was given a ride home while my vehicle was being service so I didn't have to wait there and then they picked me up when they were finished. He also gave me his personal and written guarantee for what they did for service. Pricing was fair. They even cleaned my windshield. Service manager was very friendly and courteous. They definitely go out of their way to ensure that you are satisfied. read more

I go into this place thinking it would be a great place because it's a small dealership and they have been in business for years. But to my surprise it was the worst experience I had. I go in there with a set dollar amount and a my own bank credit line. Of course they try to sell me a car out of my target, that's normal. I'm fine up to this point. Then we find a car out of my target area that I agree to purchase. Now it's dirty on the outside but very clean on the inside. I go in and tell them to run the loan check with my bank. BOOM I get 6 hits in less then 15 minutes from different banks. I have credit monitoring alerts. Every single one was not my bank. I am a little heated at this point. The owner Bob comes out and try's to sell me the car for $500 more then he had advertised online. Then he told me that he knocked $1000 off already. So obviously this guy thinks everyone that comes in there are easy targets. So after that fiasco and price settling, we go to sit down with Jim to sign the contract. Look at the contract and it's an entirely different bank then I wanted. But at this point they ran my credit 6 times already so I said whatever at this point. So the purchase experience was horrible and I caught them in several lies. No problem, they are in car sales. So they say they owe me a detail, I took it back for a detail and seen stone chips all over the hood and a couple chips in the windshield. Most likely from being parked along side the highway there. I asked Bob himself to fix it, light sand , paint, prime, and buff. I'm sure he has the material there, but he blatantly said he is not painting it. Ok at this point I'm furious, I bought a $12000 used car and was basically told I'm screwed on the paint job. Not only that, Jim had me sign a contract the day I bought the car and had another one waiting for me to sign when I brought the car to be detailed. As for the detail job, you would get a better job done from those kids who wash cars at a fundraiser. Would I recommend anyone to go here, definitely not. Next time I'm going to another car dealer and if you do go here, expect to waste almost a whole day. They are very unorganized, majority of the cars have to be jump started, the owner try's to overcharge. Check the prices on the website because there are none listed on the cars. Buyer beware. I waited over a week before I wrote this review. I have spoken to them , even the owner and mentioned my concerns. Luckily the car still has a factory gm warranty, so I can take it to a different dealer for repairs. I didn't even mention the garbage loaner car they gave me to drive. Smelled real bad, had to keep the windows down so I didn't have to breathe in the stench. The cars front end sounded like it was going to fall apart on the highway. Worst dealer experience read more