They don't care about their employees at all. They would rather have you throwing up on the job…read morethan staying home to actually get better. They say they are a family but talk behind your back. High turnaround rate-I wonder why. Stay away and do not work here.

This was my first visit. I felt bad coming in with one of the receptionists having an issue with…read moreher computer system and being on the phone with a technician. I think the billing person was then trying to handle check outs and now additionally check ins, so there was a small line and delay but not too bad of a wait. During my appointment I was completely thrown off that I was getting my pupils dilated and without question or advance notice. The day before I got a call about the location and if I knew how to find the place, but no notification that I would be getting my pupils dilated, that I should bring contacts or prescription glasses, or sunglasses. Additionally the appointment ended up being an hour and a half which it has never taken that long. I had only anticipated an hour so I had a conference call that I had to get on so I had to put an earbud in while listening to Dr. Bast give me his assessment. He was very descriptive and helpful, confirming my already known inability to get lasik and crushing my hope of ever having my eyes ever be 20/20. The staff is very nice otherwise.

Great job as always. Friendly staff. Dr Habekovic is super friendly and knowledgeable. Vision…read morebenefits validated ahead of appointment, only had to pay my copay. Glasses shop on site.

Impatient jerk with a weird staff. I am a little skittish when it comes to eye exams w drops…read more I have NEVER had a doctor treat me badly when I explain, just to be more gentle. My regular ophthalmologist retired so my GP recommend this Marko doctor whose staff was not gentle & when I talked with him he disagreed & asked me to leave. The only thing I wanted was a gentle exam & I was treated with disrespect. I'm do glad I found another better more caring doctor later. What a creep. And to think when making this appt w Marko I asked if he was gentle bec I needed that. So sad what a waste of time

Very disappointed with their service and treatment of a long time patient. It had been a few years…read moresince her exam due to aging and illness. I was the driver for this elderly woman, who is also in a wheelchair. In addition, I recently had shoulder surgery so operating with one arm, the other in a large sling. We arrived 9 minutes late, for an early morning appt, there were no other people in the waiting room, not even one. She simply said Doctor can't fit you in today he's very busy. You are 10 minutes late. At first I thought she was joking, due to that fact that we were the only ones in the waiting room. But she said no, you must reschedule. Absolutely ZERO compassion for this woman or what it takes to get to her to appointments. I apologized for being late, and asked if she could please try to fit her in. No. We will not be going back to this office and I would NOT recommend them.

Absolute worst place. Verna at the front desk is crazy rude. She is easily overwhelmed. Given her…read morejob duties she probably shouldn't be working there. Deb the "office manager" laughed at me over the phone while I was trying to understand the cost break down of my visit. Finally worked out my costs and reduced it to what is should have been given their lack of disclosure at the time of service. This place does not value your time. I was brought back to the room and waited then brought back to the waiting room again to get bumped by another patient. Finally seen then told to return another day to check my numbers again. I work full time and have other things in my life that for me to schedule another appointment is out of the question. Just get it all done at once.

Dr. Jammer is excellent! She is very personable and made things very easy to understand.read more

Not happy with the service I received. I've been waiting about 6 weeks for two pair of glasses in…read morethe Grandville location. No communication, finally a person returns my call saying they've been checking on my order every day...hmm I don't think so. I won't return after this.

I had an excellent experience with my first time at Cutlerville Eye Care!…read more Upon walking into the business I was welcomed warmly and helped right away. After completing the paperwork I was walked back to start my appointment, almost immediately. This is always a great perk to not have to sit and wait for who knows how long due to someone being behind schedule. I really liked that the assistants get the process starting by asking some questions and doing a couple of the first tests. After I was done with that portion I was personally walked into the exam room and greeted by Dr. Goodfellow just a few moments after. Dr. Goodfellow did a great job at asking me questions, learning more about me and my issues. Through learning more about me, he was able to give some great advice with even better reasons to back up his professional advice. I left with a totally new prescription that fit my eyes WAY better than my previous. I especially like that he wasn't afraid to give me a weaker prescription than my current one - this to me feels like he isn't trying to make my eyes worse and keep me coming back for new prescriptions and really just trying to create the best solution for me on the spot. My latest perscription is perfect and I am greatly satisfied. Thank you!

The staff here are always willing to go that extra mile to take care of your eye health and be of…read moreassistance. The doctors are top notch and very knowledgeable as well.

Friendly staff in a new location…read more Dr. Moleski merged his practice and left the location he had been in for 24 years. I feel like I get thorough and expert care when I come here. Would recommend them to others.

Doctors are great, but the admin and operations leave much to be desired. I've been a patient for…read moreyears with my family, and every time one of us comes in (recently within weeks of one another) there is a huge issue finding our great VSP insurance info (seriously -- we have a great vision plan). I called ahead to prevent any trouble when my son went by himself--yet, he left without a prescription for his new glasses and they had turned him away not able to find insurance info. I had called ahead THAT DAY. Now I'm am trying to obtain a copy of said Rx so he can get glasses elsewhere. It's been a week since Person A said she put it in the mail. Today Person B said the Rx can't be sent yet because it's not signed by the doctor... it's time to move on, unfortunately.

When I ordered my glasses two weeks ago now I was told it would take 9 to 10 days. Wich is fine,…read morehowever I am in serious need of them as I have just started a new job. Still this is not the issue. When my wife called today she spoke to a man who is in need of a serious attitude adjustment. I'm fine with him taking a tone with his own wife but not mine! Actively making sure co workers an friends know where not to take their business!

I hadn't had my eyes examined for 3 years, and thought it was a good idea to get an eye exam…read more Previously, with another eyecare professional, I had been diagnosed with an ERM (epiretinal membrane), and the doctor said to monitor it. But, she also said that because of the ERM I was not a candidate for lasik surgery to correct my vision (I had previously had cataract surgery, which gave me much better, tho not perfect, vision.) So, I thought I would get my ERM situation looked at again, and also get a 2nd opinion re: lasik. Dr. Harrell at the Hastings location was a great choice. I had never been to Advanced Eyecare Professionals before, but the online reviews were good. The patient intake was right on time -- no waiting. The assistant was friendly and did preliminary questions and testing. The doctor arrived immediately afterward. And, the exam was thorough. Could not ask for any better care as a patient/customer. Turns out that he said lasik would be perfectly OK, medically. But, the adjustment needed might be too small to warrant the expense and the risk involved in surgery. He proposed another option (which I did not know existed for those who had had IOL replacement surgery): progressive lenses that would allow me to see both distance and reading. So, that is what I will try first. I do highly recommend this office for eyecare.

Excellent optometry center with a great team! They have a nice selection of eyewear for children…read moreand adults. My family have been patients for years and are very satisfied with the care and follow-up we receive here.

On business trip and forgot contacts. Front office staff was so friendly and helpful--got me a…read morereplacement pair within minutes. Thanks so much for the great customer service!!!