They are very efficient & thorough. They make sure all of my concerns are addressed & explain…read moreeverything to me.

seriously the WORST! had ONE good doctor originally there and mistakenly referred a friend at that…read morepoint (she also had a horrible experience). where to start? was feeling ill and yet had bad eye infection. also when arrived walked toward check in desk and was ignored (i was also ill and couldn't stand long). had to sit in a nearly empty waiting room and still not acknowledged. another patient came in AFTER i did and was waited on! could have gone somewhere closer but had good appointment with a female eye doctor there once so requested her. arrived and a condescending male doctor came in instead. i asked why i wasn't seeing the female doctor requested and confirmed for my appointment and was told that she had to suddenly leave. turns out she was pregnant and the place couldn't man up and tell me that she was uncomfortable seeing someone with a (suspected) eye infection. was treated even nervously by rude male doctor. went home, eye got even worse and returned and had to see yet another doctor who said that it seemed that it was my eyelid and not my eye that was infected and that he couldn't help me and that i should see a "lid specialist". at checkout counter was told the lid specialist (only one in town) was only available Wed mornings or something. i said that i couldn't make that slot (i am disabled and also have a connected sleep disorder that affects my morning functioning). i was given attitude by desk person about that and she got up irritated to go speak to someone else about the time conflickt. at that point another persone came out and was really fed up with this and said to me (in front of others)... "if it was important to you, you would find a way to make it!" (i was given similar attitude for mentioning that i couldn't take many medications due to allergic reactions). a few days later i got a call from the lid specialist's office saying that they were calling to set up an appointment with me regarding my "lid disfigurement"/surgical issue... HUH?... i had a bacterial infection in my eye. had to visit a different location once and though the staff there was SUPER nice (the EGR location)... had yet another condescending doctor. oh; and their "second waiting room" for after dilating eyes is like a cattle stall. tons of seats packed nearly one or two feet from everyone else in a TINY round space. fun especially around COVID.

Friendly staff in a new location…read more Dr. Moleski merged his practice and left the location he had been in for 24 years. I feel like I get thorough and expert care when I come here. Would recommend them to others.

Doctors are great, but the admin and operations leave much to be desired. I've been a patient for…read moreyears with my family, and every time one of us comes in (recently within weeks of one another) there is a huge issue finding our great VSP insurance info (seriously -- we have a great vision plan). I called ahead to prevent any trouble when my son went by himself--yet, he left without a prescription for his new glasses and they had turned him away not able to find insurance info. I had called ahead THAT DAY. Now I'm am trying to obtain a copy of said Rx so he can get glasses elsewhere. It's been a week since Person A said she put it in the mail. Today Person B said the Rx can't be sent yet because it's not signed by the doctor... it's time to move on, unfortunately.

I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

I am wildly unimpressed with this facility. The staff is overwhelmed with work and that NEGATIVELY…read moreimpacts the patient care. I have very bad eyes and unfortunately have to come here. I don't have many choices when it comes to retina specialists in the area. Doctor Korot is very knowledgeable, but did not spend a lot of time with me. This was hard as a patient. I get other patients might have more urgent needs, but if I waited over two hours to see you because my retina is detaching, I'd appreciate better "bedside manner." Annual check ups matter too!!! If I could get a referral to a different doctor, I would change offices. Second reason I do not recommend this office: my appointments have been canceled last minute, and rescheduling is damn near impossible. I can never get anyone on the phone! The folks who do take calls don't work in the office and have to leave a note with the office. It took over five times for me to call and leave a message to get a returned call! Again very frustrating from the patient side. Finally, paying a bill is more difficult than it should be. You get the bill in the mail with a number to call. But guess what? The operators say the office is busy and they'll "call you back." I'm not sure what else can be done, aside from going into the office to pay my bill. I would argue that you have to go to the office to schedule and pay bills in person because the phone and email do not seem to work. Please do better, retina specialists of Michigan. You can hire more people to help with admin work, this might actually help patients.

Well I went with a family friend. they had a tear in one of the retina we were sent here from…read moreanother place for urgent treatment. The main desk people were sweet and super nice and patient. Seems like the care quality is good. I just rated it a 2/5 because we got here at 1pm and ended up staying here past 6pm. For the longest time we waited in a room was over 45min and at the 40min mark they finally came in and let us know what was going on. just Plan to be here for a while I guess.

Waiting 2 hours to be seen every time No need for such poor…read morescheduling First wait an hour in waiting room and then another hour in examination room

They have helped my Wife with Cataracts, and did a wonderful job. Very professional and the office…read morestaff was very welcoming.

Excellent service! Felt like a million bucks post infusion. Care quality was superior & felt like I…read morewas at home.

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