I absolutely love my doctor; I've been going to him for years. But this is the comment for the…read moreoffice experience. The older lady who seems like she's in charge is very unpleasant and rude. She talks to her fellow office worker very friendly. But she's not very pleasant to the clients who come in. I don't know if she loves her job or not.

Prompt attention from office staff and efficient service from staff. While the office was busy the…read morestaff kept everyone moving to the various areas for testing purposes. Eye care is the key for this office and they do a great job.

I went to Dr. O'Byrne because I had a medical issue with my eye's - she's an MD vs just going…read moresomewhere for a 'eye checkup' Dr. O'Byrne is very nice; professional - I found her to be very personable and efficient. Others had told me she moved very fast but would explain everything at the end. Either way - had a great visit. The problem I had was that when I wen to pay my co-pay there was a sign in the window stating they *HAD* to charge a $5.00 Fee for using a credit card; apparently they want this for Debit cards too. I've seen some fee's tacked on in some places but never any thing so BLATANTLY PREDATORY. Fortunately I had cash on me for a co-pay but when it came time to pay for their 'special' eye drops I refused - the Dr. did provide me with some samples instead but I couldn't bring myself to bend over like that because they can't be bothered to get a real merchant account and deal with a bank vs. whatever Card processing service they use. Sorry if this was somewhat of a vent - as a former Banker it astounds me what some companies will charge their customers and play stupid when it comes to explaining the why - a'int nobody got time for that....

Went in complaining of headaches due to light sensitivity with an initial and a follow-up. At the…read morefollow-up I was still complaining about light sensitivity. During the first visit they did nothing to address that, only said bc I have blue eyes im more sensitive and went on to examine my eye lids. Both visits they wanted to push a $750 procedure not covered by insurance for my eye lids, which had nothing to do with my light sensitivity.

They sent me a bill for a canceled appointment. I cancel this appointment in more than 24 hours…read morenotice. Now I have to spend my day chasing around my phone bill so that I can prove that I called in time. They are going to waste more than a $50 fee of my time having to deal with this $h!t

I called to make an appointment with Dr. Sumich but was told since I had seen Dr. Caplan previously…read moreI would have to see Dr. Caplan first. I have been told by Dr. Caplan that I need cataract surgery - but he does not do the surgery - Dr. Sumich does the surgery. I told them I didn't have to see Dr. Caplan first because I would go elsewhere - and I have!

Worst experience I've ever had regarding care quality and office experience. I came here for a…read moreminor surgery, but they didn't have the necessary materials prepared and asked me to come back another time. The staff at the front desk and the clinic were very unprofessional, and the place wasn't clean. Even though I have insurance and the clinic is in my insurance network, they charged me the full fee as if I had no insurance. They told me they charge upfront, and if the insurance covers it, they'll refund the fee. This is the first clinic I've encountered with such a policy.

Heard from several about the unprofessionalism of the staff, but the Dr was one of the few on our…read moreplan. Anyway scheduled an appointment for our daughter, my wife and I took time off from work and took daughter out of school for appointment at the mandeville location only to show up at a locked door stating that the office was closed at noon the day before and all day the day of our appointment. We were outraged. We never received any communication from the office. We called them and they stated our appointment was in Hammond later that day at 3:45 pm which was not what we schedulrSomeone obviously screwed up on their end. We tried to get answers from them but each time we called we were "mysteriously" disconnected. Very unprofessional. Update: two days later and still no call from them after leaving messages.

Rude, impatient ... we pay the bills that pay his salary. Extremely bad patient interaction ,…read moreespecially with family members who have questions.

This is the first review of a doctor I have written, and I am doing so because I was appalled by…read moreDr. Langlow's treatment of me during a recent appointment. In response to my few questions, he was rudely brief and off-putting. I felt more like a child in the presence of a dismissive adult than a senior-citizen patient in a professional setting. In all my years of interacting with doctors this was the only time I have encountered such humiliating behavior. I was referred to this ophthalmologist or a second opinion regarding suspected glaucoma. After a short introduction, Dr. Langlow stepped out of the room, and while waiting, I studied a large picture-diagram of the eye on the wall. It identified many details but did not point to the location of the retina. So, when Dr. Langlow returned, I asked if the retina was at the back of the eye, to which he replied: "I'm not going to answer that question. You can easily google it. But, after testing, I will tell you everything you want to know about your eyes." I was stunned by this response. After testing, he told me I had a blind spot in my left eye and some scarring on its retina but would not answer any questions I had. He said, "you have an appointment to get to and I need to eat lunch." I replied that I thought he was unbelievable. In the end, I had to ask the tech at the front desk whether or not I had glaucoma. He may be an expert, but I've had better treatment at a car wash than I did from him, which is inexcusable in my opinion.

Went this morning to establish a new primary care provider here this morning. If you live in the…read moreMandeville area and looking for a Family practitioner LOOK NO MORE! I met with Dr Elder this morning and she was fabulous! Super friendly super nice and really took her time with me. I felt like she cared instead of just another patient.