Made an appt as a new resident in the area. Had to cancel due to illness of my child. They sent me…read morea letter that I owed $25 for the missed appt. Tried to call back and resolve it and make new appt. called and left several messages, could never get in to see anyone. Finally gave up and now I see someone in Elba who actually gives a damn. The doctors may be good, but I wouldn't know--their staff wouldn't help me get another appt.

My mother chose not to keep her routine checkup appt because of this virus. With no regard to her…read morehealth they told her since she cancelled they will not refill her prescriptions till she comes back. They dont care about patients just money

Very nice staff and very understanding. Very professional. Had a balloon sinusplasty and it went…read morewell. Would recommend to anybody. Well worth it! Dr. Callahan. Is an awesome guy.

I was told 5 years ago my gall bladder was failing and needed to be removed. Dr. Callahan did a…read morescope exam at literally 1/3 of the cost another was going to charge , gave me advice on some digestive pills to take. I still have my gall bladder with no problems. He saved me from an unnecessary operation. He was very personable.

I have been seeing Dr Brown for almost 2 years and I have to say is that he cares about his…read morepatients a lot. He will make sure if you need a change in meds that he asks have you tried this type of medication and if so what was the issue for the change. He may look young but with his great upbeat and caring ways he should be running the show. Always 10/10 ratings even in regards to phone calls too.

I have been a patient here for many years with Dr. Peden as my PCP. Anytime I have an issue, they…read moreresolve it quickly. SouthEast Health has the easiest healthcare service and app I have ever used. I can either call or message in the app about a health issue and I will receive a response by the end of the business day. I love my care here and wouldn't go anywhere else.

On the afternoon of July 3, 2025, l was experiencing pain, nausea, palpitation, and excessive…read moreswelling on my left arm which is indicative of a severe allergic reaction (anaphylaxis) from an insect sting/bite and required immediate medical attention. As a result, I contacted the Veterans Administration Community Care line for prior authorization and was provided a referral number (which covered 100% of my visit) for a VA " In -Network" service provider ( American Family Care, Enterprise , AL. ) under the Veterans Administration Missions Act of 2018. After arriving and completing the required documents, I provided the receptionist a copy of my VA identification card and referral number as provided by VA. Approximately Ten (10) minutes later,. the receptionist called me up and requested a debit or credit number to be placed on file for my respective visit. I informed the receptionist that my visit was fully coveted by the VA, and that I only had in my possession my VA ID Card and the referral number from Community Care that guaranteed full coverage for my visit. As instructed by Community Care, I also informed the receptionist that I was seeking care under the Missions Care Act of 2018. The receptionist then stated, " Without a debit or credit card being placed on file, you cannot been seen." I immediately called Community Care regarding this issue, and was again instructed to tell the receptionist my visit was covered at 100%, and was instructed to give her their number (877-881-7618) for verification purposes. After being denied a second time, I requested to speak with a supervisor regarding the issue, and provided her with the same information as received by from Community Care. The supervisor stated the same, informing me ,"It is AFC's policy to deny patient care if the patient does not provide a debit or credit card to be placed on file." It was at this point, I left the establishment and called Community Care for an alternate In- Network service provider. I later received a new referral number for Ivy Creek of Enterprise, AL. I provided the receptionist at Ivy Creek my VA ID card and referral number(which she verified by calling the aforementioned phone number), and I was processed, treated, and released within Thirty (30) minutes after my arrival time. It is my opinion, that American Family Care fail to fulfill their service agreement as an In -Network Service Provider for the VA. Due to the fact that AFC's local policies conflict with how outside care is obtained under the VA Missions Act of 2018, and feel they should removed for the Veterans Administration list of In -Network providers. As a Veteran who has faithfully served this country for over Two Decades (Four Campaign Stars), I was denied care when I needed it the most. The allergic reaction I was experiencing could have easily turned deadly, but in lieu of being treated, I was repeatedly denied care (due to local policy) after completing the steps required by VA Community Care to be seen by an In Network provider. It was apparent that life, limb, or eyesight doesn't matter to this facility. As a result, I feel AFC should be removed from the VA''s Community Care list of In-Network providers and recommend that if you are a Veteran interested in being seen under the Missions Act of 2018, that you DO NOT USE this VA In-Network facility. J. Bynum Enterprise, AL. 20250714

I have been here a couple times before and everyone was super nice. Today, the front desk girl…read morelooked at me like I was an idiot when I told the iPad wouldn't let me check in. She told me that I had to select "new patient" even if I had been here before, and to try again. It never asked me if I was a returning patient or a new patient, but I tried again, 2 more times before I took it back to her. Then she tried. Then she tried on a different iPad. Then she said, "You're right! OK. I'll enter you manually--no problem." Everyone was super nice other than that. There was only 1 parking spot open in the lot, so I suspect it has just been a really long day for her. They were keeping things moving smoothly other than the hiccup with my checkin.

Spent 2.5 hours in the ER waiting room. Finally got back to a room where the nurse came in and…read morebasically bitched me out for not eating and then passing out saying I put so many people in danger by driving (I was not driving when I passed out since I was sitting and usually just standing will cause me to faint) when not being able to eat and then assumed that I didn't eat on purpose (which is NOT the case). The doctor came in and asked what time I passed out, I told him and he said "you just now came in?" And I said no we've been in the waiting room all this time. He seemed very surprised. I was there 7 hours in total. The ONLY reason I'm giving 2 stars is because of the friendly doctor.

Some doctors care. A good 3 maybe. Treated terribly and left the same.way. no management of.my…read moresymptoms and quickly moved out. Hate it.minus the few with empathy and true.concern to.take care.of.me.to.get.me.out.feeling.brtter​

My son had a sports injury during baseball, they got us in within a reasonable time, wait time was…read morereasonable and the quality of care was excellent....they thoroughly examined him and went over possible causes and solutions...I would recommend and go back to them without question.

Not military friendly at all. Daughter was seen here while we were in PCS status, and due to being…read morein the road traveling across the country and technical difficulties with Tricare, the claim wasn't paid out immediately. We were able to resolve the paperwork once we made it to our new station, but SBAJS had already sent it to collections and refused to recall it.