WARNING: Please get a second opinion before paying this company anything…read more Our property lost power, and Deep Electric was called to diagnose the issue. We were told that the electrical panel and wiring were defective and that repairs would cost $2,997. We were informed that the situation was serious enough to justify immediate repairs, so we paid the amount requested upfront. After taking our payment, Deep Electric then suggested that an additional component might also need replacement, potentially increasing the cost by nearly $20,000. Fortunately, before authorizing any further work, we hired a second licensed electrician. Unlike Deep Electric, the second electrician first contacted OUC to verify the status of the electrical service. OUC confirmed that the outage was caused by an OUC error and that power had been disconnected by mistake. The result? There was no failed electrical panel. There was no failed wiring. There was no major electrical repair required. The problem was not with the house at all. Deep Electric performed no repairs, solved no problem, and yet retained our $2,997 payment. After learning the true cause of the outage, we repeatedly contacted Deep Electric by email, text message, and phone requesting a refund. Every attempt was ignored. No meaningful response. No explanation. No refund. We have documentation from the independent electrician supporting these findings. In my opinion, this experience demonstrated an alarming lack of proper diagnosis, a willingness to recommend extremely expensive repairs before verifying the actual cause of the outage, and a complete disregard for customer concerns once payment had been collected. If we had not sought a second opinion, we could have spent tens of thousands of dollars on repairs that were never needed. Please protect yourself. Verify everything independently and obtain a second opinion before authorizing major electrical work or making large payments to this company.

This company was more interested in getting me to sign up for a monthly preferred customer…read moremembership than actually quoting the requested work. The quote given was way above the high end of competitors.