Office staff unprofessional. I should not have to listen to the ins and outs of their personal lives. Read the room. Be professional while in your place of employment. read more

Always great experience here. Get in and out at a decent time. Rosa morena my MA is always exceptional and kind.

Went with Cynthia Pavur NP . She is very negligent with her patients . I do not recommend this clinic at all. you can be really sick , & she'll tell you , you have nothing? She doesn't even mind to run tests or check for her patients correctly . Very unprofessional read more

All receptionist are very accommodating and all nurse practitioners/doctors are very friendly and they know what to advise their patient. my visit yesterday March 4. The nurse practitioner was very accommodating and also the nurse who check my vitals. Thank you read more

On 12/28/23, I made a mistake in letting my mentally disabled son go into the nurse's office alone without me with his monthly injection in hand while I was scheduling his future appointments. My poor son was treated in a harassing and discriminatory manner by Karino Prado, Clinical Coordinator and Danielle Spreeman, RN. Before I could finish scheduling his appointments, he was lead out of the nurse's office by the two of them crying and screaming "Mom they are refusing to give me my shot because I am black or they think I tampered with my injection!" These two triggered or caused my son to experience a psychotic episode and threatened to call the police on him because he was loud and didn't gingerly close the door on his way out. My poor son walked all the way home while I was left there pleading with Karino Prado to please give my son his monthly injection because he is violent, psychotic and suicidal without it. Even though my son and I had been keeping his injection at room temperature as instructed by the pharmacy and his psychiatrist for the past 3 years without incident, Ms. Prado stated she didn't feel comfortable giving him his injection because we did not pick up the prescription on the same day of the injection. Mind you, this is the first time I have seen Ms. Prado so no, we were not told of this in advance. So I asked her was she deliberately discriminating against me and my child due to our race. Her mouth said no but her eyes said yes. I asked her why are you looking at me like you want me gone; and she continued to glare at me and told me that maybe Walgreens should give him the injection. Moreover, she had me calling all of the Walgreens locations to see if we could get a new prescription on a moments notice; which was impossible. She actually told me to my face that she didn't know what I did with injection and couldn't trust that I handled it correctly even though I have been handling his prescriptions for over 3 years. She doesn't know me so this was something internal and I felt like me and my son were being discriminated against and threatened to hire a lawyer. I called Walgreens again and asked how soon they could get the injection and made a new appointment. Once I reached my home, Ms. Prado called me and stated she spoke to another nurse higher than herself who told her that as long as the injection had not expired; didn't appear tampered with and was kept at room temperature that it was fine to give the injection. The damage had already been done at this point. It took me over 30 minutes to calm my son down and I took him back to get his injection. This person allegedly took an oath to cause no harm to her patients and did the totally opposite on this day. i would like my complaint escalated to her manager and would like a return call once this is done as Ms. Prado is not qualified to be a Clinical Coordinator and I want her kept far away from my son in the future. Thanks for listening. read more

tuve muy buenas experiencias son amables atentos a cualquier at médica no tengo ninguna duda ni quejas lo recomiendo

Rude for no reason, is almost like it bothered the front desk lady to do her job.Will not come back to this office, never had an issue before. read more

El servicio es excelente, desde el inicio hasta en final, el profesionalismo es notable en todo el personal, tanto administrativo, como médico...... read more

I was able to do an in person appointment. I was impressed with the Covid procedures and safety. The staff was polite and we waited aboiut 20 minutes for the doctor. Dr Mushdaq is professional but really listens when you have questions or comments. read more

This place is the worst! The have a sliding scale based on whoever rings you up that day. The workers are young women and all they talk about is their personal lives all day. No professionalism at all. You will be in the waiting room for HOURS so bring snacks. Valencia, the nurse practitioner apparently has X-ray vision and is able to diagnose you without ever touching you! Avoid her lazy ass by all means. The ONLY star is for Dr. Giovanni Curcio because he was helpful and he actually checked me before releasing me. I gave this place two too many chances but they don't ever have to see this face again. The "nurses" don't call to give you your lab results. No one returns a voice message, if you ever get through because they don't check them! Everyone needs to be fired! Terrible location. Poor work ethics. Very very tacky. read more

I don't think this organization even deserves one star. I recently moved to the Illinois area and lost my health insurance coverage when I quit my job. I'm 24 weeks pregnant and knew I needed to get my monthly check-up and thought this would be a good solution for the interim of not having health insurance. I was completely wrong. Everyone there, including the doctor I encountered, was completely incompetent. I was told five different things from five different employees regarding billing and insurance. My office visit was horrible. I sat in a room naked for at least 20 minutes while waiting for the doctor. Outside I could hear a kid screaming up and down the hall. I was told I needed a breast exam, but the doctor did not do one. They performed a pap smear even though I had the results from one done by my previous ob/gyn. The doctor also said I needed another ultra sound even though I had one not even a month prior. Why I asked? To confirm the due date....Apparently she did not trust the 3 months of medical records I brought from my previous ob/gyn. I will not be returning to any of these offices and I would not recommend their services. It's a shame that this is the best service out there for those down on their luck that need to go to the doctor. I plan on borrowing money in order to go to an actual doctor and feel comfortable with the care I receive. read more

I came to this location for my prenatal check ups & gave birth next door, Bolingbrook Hospital. This is my first baby and they took amazing care of both of us (while she was in the womb & out.) The OB, Dr.Ragland is fantastic at his job. As well as Dr.Applewhite who saw me for most of my prenatal check ups until the last week when I switched to my OB. Highly recommend. I went in with no insurance totally new at everything and the front desk lady helped me out. I now have insurance as does my baby & know exactly who to call for whichever type of questions I have. Thank you!! read more

BEWARE if you have no insurance! You will not get a full year of prescriptions when you go in for a physical, you will be told you need to come back, so you can be charged for another appointment. They will order labs/tests for anything just to again charge you and keep you coming back. Need a refill on a prescription between appointments?? TOO BAD even if you have an appointment on file, you can walk in as if you have nothing better to do than wait and PAY FOR ANOTHER APPOINTMENT. And then when you talk to the nurse, FINALLY, you will get told the doctor denied your refill....yet you don't get to see a doctor you see a nurse practitioner. You are better off going to a legit doctors office and paying for an exam in full, it will be the same as the "low cost" visit you have to pay for every 3 months. read more

Worst experience ever! The only star that I give is for the assistant and the great nurse we had today. But not for Dr Sampath.. she was very rude toward us didn't let me finish my sentences. Over pulled my 11 year old ear while doing the examination ask him to take deep breaths which he done before and even though he did it as like with other doctors this doctor seem frustrated and tapped on his back in a frustrated way!! He has been to doctor most of his years because of his kidney problem never had such a rude doctor like this or as he later told me " mom this is the most aggressive doctor I've had" won't be coming back to this place and definitely not recommending this "MD" oh also I did this appointment 2 months ago for both my sons and one of them was not in the system so he didn't get his flu shot such waste of time waiting to be seen by them so I need to do another appointment but definitely it won't be here! read more

This place is horrible! On top of terrible service (and I mean terrible!) and horrifically long wait times, they lost our medical records! So happy to be switching providers! read more

This office sucks. I've come twice and both times I have waited at least an hour. They tell you to come 15 minutes before your scheduled time to register and then make you wait. My apt was at 1:15, got here at 1 and it is now 2:13 and I've yet to see the dr. I'm about to walk out. Ridiculous especially when you've got your kids with you read more

I'm here to just a my TB test read, and it's already been 23 minutes. I'm sorry, it may seem as though this is not a long time to wait. But I went to the Aurora clinic and they got me in and out, less than 30 seconds of checking in. So the 23 minutes that I've been waiting has been an eternity in comparison. The staff are nice but as far as efficiency, it is not being addressed. read more

Even though we had an appointment we had to wait well over an hour, the receptionist have no idea what's going on. The place was packed with just walk ins. When we finally did get to see a docter he asked all of three questions before just putting us off and saying we needed tests, left with absolutely no further knowledge of what was next and even less confidence that they did, avoid this place if at all possible read more

VNA accepts private insurance but neglects to inform you they cannot fully service patients. My 8 week old daughter, who was a premi, will now be behind on her vaccinations until I can find a pediatrician accepting new patients who can vaccinate. I was informed of this news the day before her 8 week appointment. The wait times are always long and they are poorly managed. It's a shame because the doctors are great. read more

Took my 5 year old son to see the pediatrician because he had been breaking out in hives for a month ever since we moved into a new house. I figured it could have been due to possible mold In the house. The pediatrician told me that people don't break out in hives because of mold. Now if you look online every site about mold will tell you that hives is one reaction that you can get due to mold exposure. The doctor ran no test and didn't even want to refer me to a specialist. I went and bought a mold test for the house and found out we did have mold. I'm changing doctors immediately. That's what happens when you take your son to a immigrant doctor. Idiots read more

All phone numbers lead to a "answering service" that are not VNA employees and don't recognize half of their own physicians. 24 HOUR Nurse is an answering machine with NO CALL BACK! This is BY FAR THE WORST business I have ever experienced and I WILL NOT allow them to manage my healthcare for me. Though you respond to each and every of the MANY complaints against your company, It appears you believe your company has no room for improvement! The calls I made were ALL DURING BUSINESS HOURS! Hire more people I guess...? read more

worst, cant even make an appointment.I got a call at 8:00 at night saying the doctor wanted to see me about some tests that had been done. I kept getting bounced around from person to person in their system and could not get an appointment or find out what was going on. I finally got some results after i got real upset on the phone. I should not have to go thru this just to make an appointment. If the left hand doesn't know what the right hand is doing, i don't believe i can trust my health care to this group either. read more

I found VNA when I was 3 months pregnant and uninsured. The office staff helped me get into see the Dr. the day after I called and also helped me get insurance. The office staff was busy and always handled my appointments without any issues. At times they even went above and beyond to make sure I saw a Dr. or nurse towards the end of my pregnancy because of certain concerns I had. Dr Curcio was the kindest OB I had (this was my 4th baby and 3rd OB) He addressed every question I had with professionalism and always made sure the baby and I were doing well. We always made our appointments right around 11/12 pm because we would be in and out within 30 minutes then we would go to the cafe to get lunch. It worked out well until I was about 7 months pregnant that I could bring my husband and 2 kids with (teenager and 6yr old) My teenager would just sit in the lobby on his tablet or read while my husband, son and I were with the Dr. Around that 7 month mark they posted a sign that kids were not allowed to be in the lobby unsupervised or the rooms with a parent. I always had my kids because they are homeschooled and we did not at the time have access or the ability to hire a sitter weekly for my appt. So my husband would always have to sit in the lobby with the boys. He missed out on my appointments and we were very upset by this. I questioned this rule numerous times and finally one of the nurses told me that a child was with his mom and she was allowing him to play with the medical equipment in the room. So every family had to be punished because of this person and her lack of parenting skills? After a wonderful delivery I called to make my 6 week post op and was told I couldn't even bring my newborn breastfed baby to the appoinment. Yes, I never went to my check up because building a breastfeeding relationship is difficult enough that I was not about to introduce a bottle to her at this time. When I explained to the lady on the phone that a newborn won't touch anything in the office she told me that the policy applied to all children. Would I recommend the office? Yes, if you don't have kids. Would I recommend Dr. Curcio? Yes, he was great. I wish I could use him again but since he is in that office I can't. I give the Dr. and the Nurses 5 stars Now, whoever wrote the no kid policy, well you just lost a patient. read more

The worst service I have ever experienced. I agree with almost every other review for this place. I just moved here to Illinois, so it was my first time going into this place. They told me I had a 3 HOUR wait. Absolutely ridiculous. Do your job. This shouldn't be like the DMV. read more

The staff, especially the doctors are just in a hurry to wrap up seeing patients. There were mistakes made on my lab report and when I asked for the correction to be made, I was directed to different voice mail boxes to leave a message for someone else to fix the issue. The doctor was at fault clearly because he put in the wrong request. However, I haven't been able to get a single person to take responsibility and have the issue resolved. I had to call Quest lab myself and I was told I need a new lab order from the doctor in order for the correct lab results to be sent. It's even more frustrating when you can't find the doctor who made the mistake to speak to. I even had to pay a second consultation fee just to come in and collect the initial lab results and my health assessment form for school. Now that the labs would have to be redone, I wonder who will take responsibility for the doctor's mistakes. Does the patient have to pay for a new test to be done because of the doctor's negligence? Not to talk of another consultation fee which will be charged again at the front desk just to come in and collect the results. I am new to the Chicago area, and I must say I am very disappointed with the services at VNA Bolingbrook. Eventually I got one nurse to speak to, and she says the doctor is not available for the rest of the week in the Bolingbrook office, so I have to chase him up at the Aurora office. This is Insane!!! Even if someone in that Bolingbrook office would have been proactive enough to at least get the doctor on the phone with me to see what can be done to rectify the mistake that the doctor had done, at least that would have been a good place to start. You pay so much out money for services and get a poor quality of result in return... read more

What a ridiculous establishment. Doctors/nurses late every appointment now. Rude employees. This is clearly not an issue you're looking into as stated. Your employees can't seem to figure out appointments yet.. You will waste half your day here guaranteed. read more

Unfortunately I can't leave 0 stars! This place is HORRIBLE!!! The ignorance of the women up front is absolutely appalling and how they have jobs is beyond me! I'm happy things happened the way they did because I will never go back there again and found a good doctor. I had been scheduling prenatal visits for the past 2 MONTHS & was never able to see the doctor because they were always cancelling and having to reschedule. Having preeclampsia it was important I see the doctor, but they didn't care. I was trying to tell them I was having problems and needed to see the doctor ASAP and asked her why they kept rescheduling. She claimed to have called me and left a message to reschedule after I already showed up, but I checked my phone and voicemail and there was NOTHING! Then she so ignorantly told me to reschedule and it wasn't a problem. I proceeded to tell her it was a problem because I needed to see my doctor ASAP due to chest pains, high blood pressure, gaining 20lbs of water weight in 2 weeks and shortness of breath and so on and so forth. She looks at me and told me that wasn't her problem, she called me to reschedule. Are you kidding!?! It's not her problem? I'm reading all of the responses from the VNA and their goal is to make things better... That is the biggest load of crap I've ever heard. They don't care about their patients, they just want a pay check! How this company is in business and these people have jobs is beyond me! If you're looking for a doctor, keep looking! Read all of the reviews and don't give them the benefit of the doubt. Their unqualified doctors and staff should not be licensed. read more

Really seems like they are working on processes when a staff member keeps responding to these reviews with the same canned response. Here's another one star review to go along with the others. Wife gets an appointment and gets to stand in the appointment line for an hour after waiting for 3 hours yesterday. The doctor treated her like she was some kind of junky because she wanted something to help her extremely bad sore throat and congestion. She was also assured that the $7 penicillin that she had to have a break down to get prescribed was "cheap". The doctor initially told her she wouldn't be prescribed anything at all when she was visibly extremely ill. Stuff it VNA we make more than enough to afford penicillin, thanks for assuming we are poor. This place will get no more business from my wife or myself and I'll make sure to warn everyone to stay away from this dump. Also don't bother wasting your time responding VNA, your customer service is atrocious and I want nothing else to do with you. read more

It is difficult for me to rate this clinic as they do not have a 1/2 star rating. Why you ask? The oldest reason in the book, poor customer service! Not only was I given the incorrect medication, I was also misdiagnosed and dismissed as if I were a hypochondriac! When I arrived, I requested a test be done to check my gallbladder for stones. The practicing nurse told me that my symptoms did not sound like Gallstones and prescribed meds for IBS. She gave me an order to have an Ultra Sound done just in case. I lost the order, (my bad), and tried to call to get a copy so I could make an appointment. I tried calling all day and waited on hold for up to an hour 4 different times until I finally gave up. I called a different Dr. - my diagnosis - Gallbladder Surgery. There were so many Gallstones it didn't look like there was room for anymore. I only tried to use the clinic because they had convenient evening hours and because when I was unemployed, they were there for us so I wanted to give back to them now that I am working. But if I can't even get a person to answer the phone and they can not make a correct diagnosis, I no longer need their services. This was not the first time we were miss diagnosed. Before I was working, my teenage son became ill. I don't normally go to the Doctor every time someone sneezes, but he had a fever on and off for over 9 days. He had been to the ER at Bolingbrook Hospital and dismissed as having the latest Virus. He was even told he could return to school as soon as he felt better. A week later he was still ill and I was told to take him to the VNA Healthcare in Bolingbrook. By this time, he presented with diarrhea, white spots on his throat, still battling the fever and he was fatigued. Still told it was probably just a virus but since he does have a fever, he was prescribed antibiotics. He went to play basketball a couple days later and his spleen was lacerated from a hit on the court. The doctors couldn't understand why, so finally they ran the tests necessary to see what was wrong with him. He had mono!! Had we known that he could wind up with a lacerated spleen, he would have never been playing basketball! URGH!! He was in the hospital for 3 days and out of school for 3 weeks. Really?, release a child who has mono and allow them to go to school and spread it around?? He had all the symptoms, just didn't have an "expert" with the right expertise to diagnose it!! read more

Absolutely horrible. Went to seek assistance for mental health. At the end of my appointment i find out that my prescription would not be available because their printer is down. Was told by Dr. Mustaq that i would have to come back on Monday to pick it up. Came back on Monday as told and it wasnt available. I would have to go to the Aurora office to pick it up. I was given that number and called walking out of that office. After being on hold for the duration of my ride home i found out that i would have to wait till Dr. Mustaq was in the office again. Society wonders why there are so many untreated mental health problems. Its because of clinics like this that cant treat their patients properly. Glad open enrollment is here, changing providers and leaving VNA Healthcare. Absolutely horrible. read more

The worst! I called the hospital and the clinics line to tell them my water had broken at 11:30 pm they told me to come in of course and they'd let my doctor know. By 3am my contractions were about a minute apart and I was ready to push....still no doctor!!! The nurses were trying to force my legs closed because they didn't want to deliver with out the doctor. I couldn't hold my baby in any more and he was delivered at 3:17 am. I sat there legs wide open, in pain for another 30 minutes before the doctor arrived to deliver my placenta. And it wasn't even my doctor that showed up. read more

!!!!!!Absolutely awful!!!!!! I schedueled my appointment for my first pregnancy, which I was not able to get in until my 10th week. I make the call the woman on the phone schedualing my appointment seemed knowledgable enough. My visit was faaaaar from that. Appointment was set for 1:30, I got there at 1:15 because I knew I would have to fill out paperwork, when I was seated to talk with a receptionist it was absolutely clear she was not given any information about my visit via computer, although my name and address came up in their system gje reason for my visit was completely at a loss with her and she asked then answered right away "Youre not pregnant right? No youre not." I stopped her right there and said "yes i am, obviously thats why I am here." She didnt say anything and just kept typing. I was then seated. TWO VIEWINGS OF THE MOVIE LITTLE RASCALS later (IM NOT KIDDING. I SWEAR.) I was finally called into an examining room, a woman came in sat down and on a scratch sheet of plain white paper asked me about four simple questions, all of which my answers (I can only assume) were written down short hand (she didnt even write down what she had asked me). I was then asked to give a urine speciman and go back to my examining room. A few moments later tje doctor came in, sitting across the room from me where I was NOT examined in anyway, shape or form he asked me the same four questions, which pissed me off he didnt write anything down he just looked at me. He told me at ten weeks pregnant there is NOTHING TO HEAR OR SEE SO AN ULTRASOUND WOULD BE A WASTE OF TIME. Please anyone who tells you that RUN, FAST. That is a horrible lie and me and my husband knew that was wrong the moment the words left his face. Dissapointed I didn't even argue as I was quickly told to go back to the waiting room to be called for a bloodtest. About halfway through the third viewing of The Little Rascals I got up to use the washroom, when i came back and I went to sit down by my husband I was loudly shouted at from a receptionist 'Ma'am, ma'am, you need to check in first.' I said Ive been here for hours I just got up to use the washroom. I was called for my bloodtest about thirty minutes later. The only person who seemed caring in the whole office was the guy who took my blood although he let me know at the time he was not able to locate my unrine sample (how does one loose that??) He told me to make a follow up appointment with the receptionist for my next prenatal visit. When I sat down at the receptionists counter I told her I would like to make my follow up appointment now she looked at me with dead eyes and said '...why?' And I explained I had gave a blood and urine sample and was awaiting my results and wanted to know what the results were and to get follow up care. Her response was "well we do labs all day so.." I was too annoyed I had been there for hours, i was no better off then when I had walked in and had no information about my pregnancy. I asked her if anything was wrong with my blood test I will be notified right? And she said yes. So i stood up and said forget Ill schedual an appointment later then. Motioned to my husband and we gtfo. I never heard from them at all except for getting a bill for $150 as well as being harrassed day and night by my local walgreens with them trying to get me to pick up a prescription for prenatal vitamins I didnt know I was given. I found a wonderful new doctor, in a very cleab, very compitent, very friendly atomosphere. One where I don't feel like I may get hepetitis sitting on their filthy waiting room germ encrusted chairs. Btw a babies heartbeat can be heard by 6 weeks, you can also see them in the womb at that gestational age. It was very very clear to me and my husband that the doctor just felt it would take too mucj time or that he simply didnt care. I pity any woman who goes to this office for the full 40 weeks of their pregnancy. I will never set foot in this dump again. read more

I was so happy to see the rest of the responses because I feel the same way. This place has the poorest group of employees that you can possibly have. I scheduled an appointment after work. There was an accident that caused me to run late. I called to let them know that I was going to be late and they told me to come anyway. When I got there I sat and waited 15 minutes to be helped. By the time I saw The Incompetent at the desk, she told me the doctor was gone and offered to schedule me for another appt. No! I want you to do your damn job and make sure I see the doc when I'm supposed to after I've rushed thru traffic to get to the facility. I also had issues when seeing them about intestinal issues. I met another see and diagnose doctor who was filling in. He told me I obviously had GERD which he gave me medicine to try that made my issue worse. Then I couldn't get my test results. They kept calling me leaving me messages to get my results and when I called they would say the nurse didn't leave anything. Then they sent me a letter saying they haven't been able to contact me. I know that people may not be paying high prices at this place but it's like all the flunkies who couldn't pass class work here and ruin other peoples lives. Needless to say I had to talk to a facility manager to get my results. THIS IS NOT THE PLACE TO GO UNLESS YOU'RE GOING JUST TO GO. It's a sad and most sorry example of medical treatment. Unorganized, uncaring, unapologetic, unknowledgeable....just overall SAD. This is like going to be somebody's practice dummy. read more

Was new to this office. Our first appointment was for my children. We waited for 1 hour even though we had an appointment set up a month prior. Nobody came up to us and explained that they were running late or anything. At the hour mark, I had to go up to THEM to ask if we'd be soon, and they just looked at me like I was from Mars. I should have taken that as a sign, but I gave them the benefit of the doubt that they were having a hectic day. Big mistake. A few months later, my 8 year old was very sick, was having a high fever over the weekend, sore throat and ear ache that started Sunday nite. Called them in the morning, answering service took my information, read back my cell# to me (so i know they had the right number), said they would get back to me to schedule an appt. THEY NEVER CALLED BACK that morning, that day, EVER! Luckily I took my child to urgent care that morning when didn't hear back in the first hour. She had strep and an ear infection. What a horrible way to run a healthcare office! Will not be going back there nor recommending them to anyone. read more