I have been going to this office for more than 15 years and have love the doctors. They truly care…read moreabout their patients. I feel part of a family and my doctors opinion means so much to me.

I had a very disappointing experience with Naperbrook Medical Center…read more The experience started poorly when I called the office. The woman who answered the phone was extremely rude and unprofessional, which immediately made me uncomfortable with the level of customer service. Unfortunately, the experience did not improve after I arrived. The wait time was ridiculously long, with little communication or explanation from the staff. I ultimately had to leave before I was even able to see a doctor because I could no longer continue waiting. I was also very disappointed with the cleanliness of the office. The facility appeared dirty and poorly maintained, which is especially concerning for a medical office where patients should expect a clean and professional environment. I understand that medical offices can sometimes run behind schedule, but the combination of rude communication, an excessive wait, lack of communication, and the condition of the facility made this an unacceptable experience. I left without receiving the medical care I came for and would not recommend this office based on my experience.

My Charlie girl has been coming here to Dr. Tang since birth! Staff is friendly and Dr. Tang is a…read moresuperb people person pediatrician (say that ten times fast). Bolingbrook office is rarely busy so I love this location. Their main office is Naperville which can get very busy at times! If you can choose go to Bolingbrook location!

At first i did like this place some doctors i liked more than others but in general everything was…read moregood until last nights experience. This incident made me super upset and was turned up to look as it was my fault not miscommunication but my fault. So i come for the 15 month check up there are two shots that were left to be given so we up to date. And i am aware about it during my daughter's appointment everything seems fine we went over lots of topics where one of them was my feelings towards giving shots tonight because of the time - it was already like 7.40pm and during our appointment i mention that i would like to have shots during morning appointment because i do not feel confident/comfortable that it will be at night while she will go to sleep and i cant watch her to see if she is okay. Appointment was done i dressed my daughter back to her clothes i put her jacket on and i am opening the door and i see nurse standing in front of me saying ready for shots. I am surprised because i thought we spoke about this and i nicely tell nurse that yes we will come back for those during sometime in the morning hours. She runs to the doctor. Doctor comes in and tells me this; there is lots of misleading information about shots on internet and if you refuse to give shots today you should find another doctor. I am standing there in shock i said doctor what are you talking about? I am not refusing shots and i believe we spoke about this in our appointment? I told you that i do not feel comfortable to do it at night and believed we were on the same page... the. Doctor said this: if you not giving shots this is big waste of money. And that shots cant be used for anyone else. And i either do it tonight or i have to find new provider. I took my child and i said i wont do it at night. Next day i called to talk to manager and she said same thing it was wasted and etc. and that i also refused shots before which by the way not true. Once i came for shots and they told Me they dont have it at the moment so they will Call me when they do. And they saying this is why we are behind our shots. But they forgot that there was/is corona where everything slowed down and plus i never refused any shots why i would refuse if i did start Shots since my baby was born. Only one shot i asked why i should give was hepatitas A because this one only required at some colleges? I asked ... and i said so maybe she can do it if she will choose to do it when she grows up. So here i am Looking for new provider and its totally fine but be aware of this place and you decide whose fault it was! This is coming from a mother who is not against shots and was kicked off for refusing shots because doctor said as HE UNDERSTOOD i only didnt want to take mmr shot at night. As he understood... he told nurse to get shots ready and it became my fault...this happened at Bolingbrook location. So here is my story choose wisely;)

Great billing services. They are professional and experienced. Highly recommended. Contact themread more

Office staff unprofessional. I should not have to listen to the ins and outs of their personal…read morelives. Read the room. Be professional while in your place of employment.

Always great experience here. Get in and out at a decent time. Rosa morena my MA is always…read moreexceptional and kind.

They do not take any insurance. You have to pay 100%. They…read moremay take FSA but not any regular health insurance.

ProMED Rehabilitation ignored my right as a patient and made no exceptions to a supposed policy…read moreespecially when I was under extreme pain and not to mention COVID-19 is still a concern. My pain is caused by 3 herniated discs and it's extremely difficult to drive a total of 3+ hours to make the appointment from Woodstock to Bolingbrook so we requested a remote/online cancellation which was denied. In order to cancel my treatment plan and receive a refund for the remaining appointments, ProMED required me to be physically present for an exit evaluation and made no exceptions for my situation. We tried to communicate our concerns at the lowest level and asked to escalate my issue to Dr. P but they quite literally ignored our request by referring to policy. My oldest son, trying to resolve the situation by providing insight, called 3 days in advance but was met with unsatisfactory customer service by the Office Manager, Kelly. Kelly refused to honor my son's request to speak with Dr. P and when he stayed persistent by calling once a day, he was accused of harassment. Even though they do not have a written policy, they kept insisting for me to be there to get a refund which I paid in cash $3342.97 which also included $102.97 in supplements. I had received 7 treatments out of 36 and I decided to cancel the treatment since driving for 3+ hours increased the pain rather than helping it. I felt more like a number to them and not a person. I've noticed that they recommend 36 treatments for everyone and mislead you by stating that they are not a chiropractic service even though Dr. P is a chiropractor. Also, they do not have enough assistants and that even a receptionist had to get involved in the treatment process. Days after leaving ProMED and being forced to drive to cancel my treatment, I have even more agonizing pain. The cancelling Promed treatment program is ridiculously harder than switching doctors. Note: Even though I showed up for my appointment, I still have not received my refund.

I went in for a simple knee examination because it has been bothering me for a very long time. I…read morewas the first person in the waiting room around 8:45 for my appointment at 9am, 3 people came into the waiting room after me and all 3 of them where seen by a doctor before me. After about an hour of this I say to the person I'm with "how much longer until we leave" and the receptionist instantly overhears me and gives me some excuse about paperwork. Once I tell her I'm leaving a doctor walks out of a door saying they are ready to see me, I assume only because they heard I was leaving. I was then sat in a room for over an hour where they gave me a very basic exam and just left me by myself the rest of the hour. I later realized they did this just so they could charge me for the visit as if I walked out before going into the back they cannot charge me. The doctor was also very rude to me, there was a younger medical student that was probably the nicest and kindest person in that entire office shadowing her though. When it was just me and him in the room he didn't straight up apologize for her but said something along the lines. The doctor also was questioning me on why I was on which medications which I find very weird considering I have been on them for years and a psychiatrist is the one in charge of them to begin with. She was trying to tell me I shouldn't need certain medications which I found very rude. I'm also deathly afraid of needles so when she wanted me to get a blood test I said no, no matter what I would say she would keep on pushing for me to take a blood test. I maybe told her no 12 times before I told her if she says anything about a blood test again there will be a problem. Please keep in mind this was just for a simple knee exam as it can be up to a 6 month wait to see an orthopedic.

The receptionist could of told me that my insurance did not…read morecover my visit. Thanks a lot!

I had a bad experience the staff weren't helpful at all and kept sticking me over and over againread more

The his one is difficult for me. My brother had a medical emergency and was taken to the ER at…read morethis hospital. We were told that he had to be revived as he went into cardiac arrest in the ER hallway. Initially we were told he was revived after 20 minutes, then on the 3rd day of his stay in icu we were told he was revived after 40 minutes. He spent 3 days on life support as we were lead to believe he had a chance at recovery. He didn't make it. I believe he was kept alive only to donate his organs. As siblings and veterans we had previously discussed organ donation and I respected his wishes not to donate. His nurses were great.

This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

Great care by the staff! I was stunned at how quickly they were able to move me from waiting room…read moreto exam room and then to treatment. They were apologetic about any delays in each step of the process. They made a quick assessment of my condition, but it was thorough, even going to the online records of my usual Healthcare provider, who is out of state, to compare to previous exams. I wish Rush Copley had a facility in the state where I live, because the care I received there was first rate!

The care that my father received in this facility was deplorable. He had suffered a stroke and was…read moreunable to speak or move the right side of his body. This also meant he was unable to advocate for himself and his needs. My sister and I frequently arrived at the facility to find him soaked in urine and wincing in discomfort because he was unable to reposition himself. Staff was openly hostile to my sister and I when we advocated for our dad's needs. A nurse named India in particular was actually cruel in her interactions with our dad going so far as to withhold pain medication in his final days in Hospice care. If your family member requires total care including changing, feeding, repositioning and they are not able to advocate for themselves, I would think long and hard before placing them in this facility. My sister and I had a very visible presence and our dad was still frequently neglected.

On Saturday April 12 after a long day of yard work, I had to go to Lemont Nursing and change a flat…read moretire on my wife's car. It was 49 degrees and I am recovering from prostate cancer. I am not sure how one of the activities directors (Nick) even knew I was out there? He immediately came to my aid . It is hard for me to kneel so Nick did the whole thing. Got the car jacked up, loosened the lug nuts, put on the spare etc. What a helpful, pleasant , and well mannered young man. He absolutely refused any money. He is a testimony to the kind of employees that work at Lemont nursing and rehab. He was like an angel from heaven during our time of need It may seem like a small thing but it was huge to my wife and I. My wife sees him helping every department. Janitorial, food service or any little job that needs to be done Well done Nick, you will go far in this life. I can't train or even find people as motivated as you Dan L. National Director of Sales for a large steel Company