I have been going to this office for more than 15 years and have love the doctors. They truly care…read moreabout their patients. I feel part of a family and my doctors opinion means so much to me.

I had a very disappointing experience with Naperbrook Medical Center…read more The experience started poorly when I called the office. The woman who answered the phone was extremely rude and unprofessional, which immediately made me uncomfortable with the level of customer service. Unfortunately, the experience did not improve after I arrived. The wait time was ridiculously long, with little communication or explanation from the staff. I ultimately had to leave before I was even able to see a doctor because I could no longer continue waiting. I was also very disappointed with the cleanliness of the office. The facility appeared dirty and poorly maintained, which is especially concerning for a medical office where patients should expect a clean and professional environment. I understand that medical offices can sometimes run behind schedule, but the combination of rude communication, an excessive wait, lack of communication, and the condition of the facility made this an unacceptable experience. I left without receiving the medical care I came for and would not recommend this office based on my experience.

great care , got me in & out of there very fast ! Office experience was nice & it was clean ! the…read moredoctor always showed me my xray so I can see my fracture!

I DON'T THINK THEY UNDERSTAND THE WORD "URGENT"! So…read moreunderstaffed that you cannot even call to speak with someone... or even leave a message! I wish I could give them ZERO stars. Called them all morning to ask if they still have Covid tests. Got the "assisting others so they can't take the call" message, and to leave your name and number and someone will get back to you. Sounds fair, so I tried, only to get "This mailbox is full and cannot take any more messages." Drove there with high hopes. Only one person at the check-in desk with about 12 people waiting. A woman was in line waiting to have that solo employee check her in, but the employee ignored her and myself to stay on her computer work. The employee intentionally averted looking at us, so we both waited, until I finally left to go elsewhere. She could have at least acknowledged us being there in her line with a friendly, "It will be just a couple of minutes, please". I don't really blame the overloaded lone employee, (I'm sure her day was terrible) but rather THE MANAGEMENT who only has one receptionist working on a Saturday, and most likely, only one physician (?) in back as well to keep their payroll costs down instead of taking care of the community as an Urgent Care should. AGAIN, I DON'T THINK THEY UNDERSTAND THE CONCEPT OF "URGENT CARE" if people are waiting as long as they do! Go anywhere else if you really need to be seen right away - or at least be acknowledged that you are actually there, and that your ill or hurt! A Shameful Practice to say the least.

I went to this clinic over New Years weekend when everything else was closed and after checking…read morewith my Doctor who wasn't even available over that weekend! I needed to get in ASAP with someone and figure out what was wrong with me!!? And my Doctor was like doubly expensive anyway!! I believe it was only $80?? for this visit. I was thoroughly checked out and felt like I wasn't rushed in and out like I am sometimes at my Doctors office. I was told after testing a few things that I had a virus and took me out in the store and pointed out some different medicines to help with the congestion, cough, etc. I will definitely use Walgreens again because they got me right in and took care of me with all their outmost care!!

I made an online appointment but ended up being free 45 minutes early so I headed over to the…read moreclinic and they took me within a minute of signing in. Was treated quickly and efficiently. The Doctor was great, friendly but professional. She assessed my problems, diagnosed me with some antibiotics, submitted my prescription to the pharmacy, and settled my co-pay all in the same room. 20 minutes later I was leaving Walgreens with my drugs. Whole visit and pharmacy wait was 50 mins. I have never been to a clinic that was as friendly and quick. I will use this clinic again!!

They do not take any insurance. You have to pay 100%. They…read moremay take FSA but not any regular health insurance.

ProMED Rehabilitation ignored my right as a patient and made no exceptions to a supposed policy…read moreespecially when I was under extreme pain and not to mention COVID-19 is still a concern. My pain is caused by 3 herniated discs and it's extremely difficult to drive a total of 3+ hours to make the appointment from Woodstock to Bolingbrook so we requested a remote/online cancellation which was denied. In order to cancel my treatment plan and receive a refund for the remaining appointments, ProMED required me to be physically present for an exit evaluation and made no exceptions for my situation. We tried to communicate our concerns at the lowest level and asked to escalate my issue to Dr. P but they quite literally ignored our request by referring to policy. My oldest son, trying to resolve the situation by providing insight, called 3 days in advance but was met with unsatisfactory customer service by the Office Manager, Kelly. Kelly refused to honor my son's request to speak with Dr. P and when he stayed persistent by calling once a day, he was accused of harassment. Even though they do not have a written policy, they kept insisting for me to be there to get a refund which I paid in cash $3342.97 which also included $102.97 in supplements. I had received 7 treatments out of 36 and I decided to cancel the treatment since driving for 3+ hours increased the pain rather than helping it. I felt more like a number to them and not a person. I've noticed that they recommend 36 treatments for everyone and mislead you by stating that they are not a chiropractic service even though Dr. P is a chiropractor. Also, they do not have enough assistants and that even a receptionist had to get involved in the treatment process. Days after leaving ProMED and being forced to drive to cancel my treatment, I have even more agonizing pain. The cancelling Promed treatment program is ridiculously harder than switching doctors. Note: Even though I showed up for my appointment, I still have not received my refund.

My Charlie girl has been coming here to Dr. Tang since birth! Staff is friendly and Dr. Tang is a…read moresuperb people person pediatrician (say that ten times fast). Bolingbrook office is rarely busy so I love this location. Their main office is Naperville which can get very busy at times! If you can choose go to Bolingbrook location!

At first i did like this place some doctors i liked more than others but in general everything was…read moregood until last nights experience. This incident made me super upset and was turned up to look as it was my fault not miscommunication but my fault. So i come for the 15 month check up there are two shots that were left to be given so we up to date. And i am aware about it during my daughter's appointment everything seems fine we went over lots of topics where one of them was my feelings towards giving shots tonight because of the time - it was already like 7.40pm and during our appointment i mention that i would like to have shots during morning appointment because i do not feel confident/comfortable that it will be at night while she will go to sleep and i cant watch her to see if she is okay. Appointment was done i dressed my daughter back to her clothes i put her jacket on and i am opening the door and i see nurse standing in front of me saying ready for shots. I am surprised because i thought we spoke about this and i nicely tell nurse that yes we will come back for those during sometime in the morning hours. She runs to the doctor. Doctor comes in and tells me this; there is lots of misleading information about shots on internet and if you refuse to give shots today you should find another doctor. I am standing there in shock i said doctor what are you talking about? I am not refusing shots and i believe we spoke about this in our appointment? I told you that i do not feel comfortable to do it at night and believed we were on the same page... the. Doctor said this: if you not giving shots this is big waste of money. And that shots cant be used for anyone else. And i either do it tonight or i have to find new provider. I took my child and i said i wont do it at night. Next day i called to talk to manager and she said same thing it was wasted and etc. and that i also refused shots before which by the way not true. Once i came for shots and they told Me they dont have it at the moment so they will Call me when they do. And they saying this is why we are behind our shots. But they forgot that there was/is corona where everything slowed down and plus i never refused any shots why i would refuse if i did start Shots since my baby was born. Only one shot i asked why i should give was hepatitas A because this one only required at some colleges? I asked ... and i said so maybe she can do it if she will choose to do it when she grows up. So here i am Looking for new provider and its totally fine but be aware of this place and you decide whose fault it was! This is coming from a mother who is not against shots and was kicked off for refusing shots because doctor said as HE UNDERSTOOD i only didnt want to take mmr shot at night. As he understood... he told nurse to get shots ready and it became my fault...this happened at Bolingbrook location. So here is my story choose wisely;)

I would give them a 1, (dirty and not nice receptionist) but the doctor was OK and didn't make us…read morewait long. Walked in with my sick child (clearly has the flu), first time coming here so I accidentally pulled into the wrong driveway. My appointment was 1:50, arrived at 1:53 (due to overshooting the driveway on a busy road). Upon check-in, the receptionist says "let me see you are late" (while my 6 year old was bundled in two jackets and a blanket with the flu). Of course I replied with, I am 3 minutes late. We then had to wait about 10- 15 minutes to be called in (no one in waiting room) The exam room was dirty. The nurse wasn't very kind and was using a ripped off piece of paper towel to write down my daughters symptoms weight etc. Dirty!! The floor of the room had this sticking substance with black hair stuck to it. It was old and the sink area looked like it hadn't been cleaned for some time. I'd never bring the child back here. A doctors office should be clean. If they're good and not so nice, then fine. But dirty? Unprofessional? Yikes!!

Love the doctors in this practice…read more I have seen just about every doctor in this practice and they are all very kind and attentive to my kids needs. We are typically seen within minutes of showing up, for both wellness and sick visits, and we don't feel rushed either. My girls also look forward to receiving a book after each visit. :) Highly recommended.

Over the last 2 1/2 weeks I came in 3 different times for abdomen and pelvic pain. They took a…read moreurine sample and treated me for a UTI because I had trace amounts of blood. After the first dose of antibiotics that didn't resolve my symptoms, I came back again. And same thing, a urine test but now different antibiotics. The cultures both came back negative. The THIRD time I came back I had a different provider. Unlike the last 2 visits, she felt around on my abdomen and pelvic area. She said if the urine came back the same again that she would refer me to ultrasound. I got the results today through text and my urine was normal. I NEVER HAD A UTI and took 2 different doses of antibiotics. Trace amounts of blood can just be from a change in your flora. Also, I did NOT receive a follow up or get a referral for ultrasound. Thankfully I trusted my gut and went to the ER the same day I left the urgent care and got the care I needed. I have an ovarian cyst which was found on the ultrasound and CT abd/pelvis. I will need surgery. I am very disappointed in the lack of care or follow up. I am really surprised to be honest, but now that I see the other reviews it makes sense. Definitely NOT coming back to this location again. I DO NOT RECOMMEND.

I needed a work physical and TB skin test for my new job. I had no insurance so had to pay $135…read more The quickest part of the whole experience was the actual physical/TB test. Took about 5 minutes total. It's annoying it that costs $135 for it to be so quick but it is what it is. After my exam, I had to wait for about 45 minutes for my physical form to be signed!!! It was busy for a little of that time, but I really don't know why it took so long. There was really no urgency whatsoever. Overall, the people seemed friendly enough and got the job done. But if you're in a rush, don't expect to be in and out quickly here.

Days ago, I booked four appointments from 9:45-10:30 for four family members to be covid tested…read morethis morning. Upon arrival and checking in via the app where I made our appointments, I didn't see us listed in the reserved appointments on their tablet. I asked the woman behind the front desk and she said "yeah, that's too bad, huh. You'll have to sign in as a walk-in. It's a three hour wait right now". When i tried to ask why we couldn't be seen during our scheduled appointment time, she cut me off and answered the phone. What I don't understand was why my appointments weren't validated, and why anyone else who hadn't made an appointment was put as priority when they were a walk in. This place is an absolute joke. The staff is rude, their management is questionable at best. Avoid this place at all costs. Oh, and as I returned to the car, I checked the website for their "live wait" time and was quoted 15 minutes. Garbage. If I could give negative stars, I would.

This place has a new management new doctor and a new staff . So please if any patients has a…read morecomplain or an observation don't hesitate to contact supervisor . We are open to give an excellent service to the community and to give fast and professional service so you can avoid the waiting time in hospitals . Thanks

I went in for a simple knee examination because it has been bothering me for a very long time. I…read morewas the first person in the waiting room around 8:45 for my appointment at 9am, 3 people came into the waiting room after me and all 3 of them where seen by a doctor before me. After about an hour of this I say to the person I'm with "how much longer until we leave" and the receptionist instantly overhears me and gives me some excuse about paperwork. Once I tell her I'm leaving a doctor walks out of a door saying they are ready to see me, I assume only because they heard I was leaving. I was then sat in a room for over an hour where they gave me a very basic exam and just left me by myself the rest of the hour. I later realized they did this just so they could charge me for the visit as if I walked out before going into the back they cannot charge me. The doctor was also very rude to me, there was a younger medical student that was probably the nicest and kindest person in that entire office shadowing her though. When it was just me and him in the room he didn't straight up apologize for her but said something along the lines. The doctor also was questioning me on why I was on which medications which I find very weird considering I have been on them for years and a psychiatrist is the one in charge of them to begin with. She was trying to tell me I shouldn't need certain medications which I found very rude. I'm also deathly afraid of needles so when she wanted me to get a blood test I said no, no matter what I would say she would keep on pushing for me to take a blood test. I maybe told her no 12 times before I told her if she says anything about a blood test again there will be a problem. Please keep in mind this was just for a simple knee exam as it can be up to a 6 month wait to see an orthopedic.

The receptionist could of told me that my insurance did not…read morecover my visit. Thanks a lot!