voco Shelby - Myrtle Beach, South Carolina If you're looking for a beachfront stay that checks every box, look no further than voco Shelby in Myrtle Beach, South Carolina. Shockingly surprised! Location is unbeatable you're literally steps from the beach. It doesn't get much better than that. One thing I immediately noticed and appreciated was the flooring. No carpet in my room which is a huge win for cleanliness. The hard floors and non-fabric couches make the whole space feel fresh and easy to sanitize I could wipe everything down with Lysol without a second thought. For someone who values a truly clean environment, this was a major plus. The staff were absolutely wonderful some of the friendliest, most welcoming people I've encountered at any hotel. During my stay, I happened to be there while the company's leadership was on-site conducting inventory and working on exciting menu additions. Even with all of that going on behind the scenes, every single team member was warm, attentive, and genuinely pleasant. That says a lot about the culture of this place. As a bonus, my stay included complimentary breakfast and free parking a rare and appreciated perk that made the whole experience feel even more like a great value. I loved every bit of my time at voco Shelby and would highly recommend it to anyone looking for a clean, beachfront property with top-notch hospitality. I'll definitely be back! read more

An average beach hotel in Myrtle Beach. Only things great about it... the location and the staff. Everything else, subpar for a beach resort. I called housekeeping and the front desk several times, very slow to pick up, usually after 10 - 15 minutes. Breakfast buffet is not worth it and it seemed to be the same every morning. Our room was on the small side and it had a small balcony, but we had an ocean view. The mini fridge didn't work, so we got it switched out after the front desk finally answered. No ice machine in the tower we stayed at, only one in the main building. Also, only one elevator, so wasn't uncommon to wait for a while since we were on the 9th floor. read more

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While my checkin experience was less than pleasant, the staff was very helpful on this busy weekend. The restaurant breakfast is very good, with a buffet if you're in a hurry. The location is great and the access to the beach is easy to navigate. The pool bar also has food service. That was great on our lazy beach day. The ocean view balcony room was okay. A little dated, but had everything we needed. One thing that irked me...The property is advertised as dog friendly, but dogs are not allowed in the pool area (though I saw some folks with theirs). read more

Voco The Shelby - Pup with Voco in the background. - Hotels Near Me - Myrtle Beach, South Carolina

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We had a nice room and such an aesthetic hotel the best touch IT HAS SUCH A NICE LOBBY. I'm sorry but I've NEVER seen fruit infused water in an a hotel lobby and had such a nice experience in the north tower definitely recommend and it's affordable And so many new activities for everyone. Very recommended if you like aesthetics themed hotels read more

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Amanda was excellent! She made great drinks and was very helpful on helping us out on great places to go to while we are here on vacation

I am extremely unhappy with this hotel. We had a reservation with booking.com made for July 24th-26th. We showed up to check in on the 24th. The hotel stated the reservation was for the 26th-28th. We had the proof of dates, the confirmation/booking number, we had booking.com contact the front desk and speak with them, etc. The two people at the front desk were extremely unhelpful and basically told us they're booked out and cannot help us at all. I get that we booked through a third party but I have NEVER had an issue with booking.com in the YEARS I have been using booking.com, so I have no choice but to think this is an issue with the hotel themselves. I am so angry. The front desk people, Michael, and some other girl, were not empathetic at all. They didn't offer a sorry or apology at all for the misunderstanding and inconvenience. We are two hours from home and out of a place to stay. Thanks a lot. read more

Check in and out smooth process... room was spacious.. clean and right on the beach. Restaurant staff super friendly and helpful read more

Voco The Shelby - Hotels Near Me - Myrtle Beach, South Carolina

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Stayed here during the weekend of July 4th (~ 2 weeks after opening). The main parking lot, by entrance, has limited availability. Additional spaces are located across the street. I didn't find receptionists welcoming upon entrance - on day #1. When checking-in I'm use to the staff giving you a run-down of all amenities (location of pool, times for pool use, location of restaurant and times, location of elevation ...) which I did not receive. You could tell staff was overwhelmed and unprepared. There are young men stationed by the doors, to open doors for guests, which I found friendly. One assisted my mom and I with our luggage. I mean he removed all items from the trunk, delivered items to the room and placed items throughout the room for us! Housekeeping is not offered daily, a "tidy" service is provided every other day. This was an inconsistency from the website which states "daily housekeeping". Website also states "loaner bikes" are available. I didn't see nor hear of this option as a guest. Only one elevator in hotel, with 8 floors, which is crazy. ROOM / BATHROOM: The rooms look just as pictured. Very spacious, for all the girlies that over pack! However, the bathroom is tiny ... The water pressure in the shower is out of this world. Felt like someone took a pressure washer to my body - literally had to cover my nips as it hurt. A mini fridge is available in the room but no microwave. Towels and wash cloths were large and of nice quality. Could tell they were still new! Bed was very comfortable and firm. Nice modern furniture and smartTV. Was able to cast my shows (Netflix, Paramount ...) from my phone. Shower contains shampoo, conditioner and bodywash. Liquid hand soap and lotion is available as well. Nice, subtle scent - but the lotion is not hydrating. Balcony is pretty simple. Two chairs and a small table. POOL / BEACH: The direct beach access was wonderful. Pool area is small. Floats are provided for the small lazy river. The Shelby Beach Club (pool side bar) was still under construction. I asked an attendant about the bar and they said it was a delay from the city with permits ... I mean, you could still see the electrical wires hanging. RESTAURANT - The Palm & Pebble: The day I checked in, 3 July, I was told the restaurant was scheduled to open 4th July with a limited menu/bagged lunch. Specifically asked if they would be open for breakfast at 7 AM and staff confirmed they would. My mom and I walked over at 7:30 AM for breakfast ... lights were off and doors were locked. Went back to the front desk and inquired when restaurant would open. Was told "maybe in 30 minutes". Didn't bother with the restaurant for the remainder of my stay due to the inconsistencies. Walked to Lulu's Cafe & PaPa's Restaurant to enjoy breakfast instead. LOCATION: Not far from certain tourist attractions (boardwalk ~ 5 min drive) on Ocean Blvd. OVERALL: For the rate per night, it was disappointing that certain amenities (bar by pool, restaurant etc.) were still under construction/not available. A notice to guests prior to arrival would have been nice. The fact their rating (on google) is 2 out of 5 starts, as they just opened, SPEAKS VOLUMES!! They should have just delayed opening until they worked out all of the kinks to provide guests with a complete PROPER experience. This hotel has potential! I honestly feel once they get it together, this will be a nice hotel to visit. read more

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I was honestly excited about staying at The Shelby. The hotel looked nice online, and the location seemed perfect. We thoroughly enjoyed the beach, however, the hotel experience is one of the worst I have ever had. Firstly, the hotel advertises a fitness center, you can see it on TripAdvisor. (I also attached a screenshot from TripAdvisor), but when I asked where the gym was at, the receptionist just kind of shrugged it off, said they didn't have one, and she said it was an old listing. An old listing? For a hotel that's only been open a month? Their poolside bar they advertise also had not officially opened when we stayed. The receptionist said something about still working on getting a license or a permit. My brother's family and I were on a family vacation, and we had separate rooms. He booked an oceanfront one. When he checked in, they said the oceanfront towers were not open to the public yet, but they still sold him an oceanfront room he couldn't stay in. Basically, they're selling rooms that aren't even open yet. My wife and I's room also didn't have power in the main bed area until 30 minutes before we checked out. They told us that they would get it fixed day one, but they didn't fix it until we were packing our bags up to check out the next morning, and yet they acted like they did us a huge favor fixing it. At the end of our stay, my brother decided to pay for my family's room. This was an awesome and thoughtful gift. But then my credit card was charged for the same room. I asked the front desk about it, and the lady told me that a refund had already been submitted. A few days later, another person told me they never charged my card at all, even though I literally had the charge right there in my bank account staring me in the face. I sent emails, screenshots, receipts, folios, absolutely everything. The hotel manager got involved, but instead of helping, he didn't seem like he knew what was going on. For example, he asked if my brother and I stayed in the same room (??). No, we had separate reservations, how does the hotel manager not see that? Does he even know what is happening at his own hotel? They gave me a checkout receipt showing only the $25 resort fee, but they still charged me $307. My brother and I are still working the issue trying to figure out the breakdown in communication and payment. I am not accusing the Shelby of any wrongdoing. Maybe they're just really disorganized and have communication issues. There are several issues present that they need to fix. I wouldn't stay here again, and I wouldn't recommend it to anyone. read more

Voco The Shelby - The false TripAdvisor listing a fitness center the Shelby does not have. - Hotels Near Me - Myrtle Beach, South Carolina

We were in Myrtle Beach for a timeshare presentation and we stayed at the VOCO. The first room they put us in was not what we had booked, it was 2 beds and we had booked a King. They were able to move us and it was a ocean view on the 8th floor. We had a lamp on the desk, with no light bulb or anything that you could screw a bulb in, it was like a fake lamp, and my husband had work to do on his computer, we asked every day that we were there and nothing happened. The lobby area in the main building is so small, that it was pretty jammed up most the time. Also the parking is mostly across the street. The room was not that clean either. We will not be staying there again. read more

Beware: Serious Security Concerns/Theft During my stay at the Shelby Hotel in Myrtle Beach, a pair of my Gucci sunglasses disappeared from my room between 7:00 PM and midnight on June 5. After reporting the incident, management provided a lock access report showing that at approximately 8:20 PM, a different guest key attempted to access my room. I was not on the property at that time and can document my whereabouts. (Watching the NBA playoffs) Despite this concerning information, I was told there are no cameras on the second floor and no further investigation was conducted beyond reviewing the lock report. I'm 100% confident that it a staff member was involved. What concerns me most is not just the missing property, but the apparent lack of security measures and follow-up. An unknown key attempted to access my room while I was away, yet there was no clear explanation, no meaningful investigation, and ultimately I was advised to file a police report on my own. As someone who travels frequently and works as an event planner, this is one of the most troubling hotel experiences I've had. Guests should feel confident that their belongings are secure and that potential security breaches will be taken seriously. If you're considering staying here, I strongly encourage you to use your room safe, keep valuables with you, and be aware of the security concerns I experienced. Even for something as little as shades. The downside to that is your whole suitcase cannot fit in there. read more

The Shelby in Myrtle beach was a lovely stay for my family and I!! We arrived early and the staff was welcoming and friendly. They were able to accommodate an early check in for us! Our room faced the ocean with a panoramic view of the pool and ocean. The room was nicely decorated and the AC worked GREAT!! I had to wear a jacket in the room because my husband likes to keep it at 68!! The pool area gave a very clean and cute boutique vibe! They had plenty of lounge chairs, day beds, umbrellas for shades, towels, and they even provided rafts to float on in the lazy river. The pool temp was perfect! The lazy river was so much fun for the kids and I'm not gonna lie, my husband and I laid in there for hours every day. The pool area is full sun until about 3pm the sun sets behind the hotel and you get a break in some shade! The pool service was going on all day because the pool bar was not complete yet. They were short staff but honestly it was hot outside and I could tell everyone was working very hard and was very attentive to anyone who wanted or needed anything. We tried the Caesar salad, coconut shrimp, fries, blackened chicken sandwich, onion rings, hummus platter, spicy chicken sandwich, and the chicken fingers! It was all very delicious, served hot and fresh we loved it. I enjoyed Pina coladas and a drink called the basil something. I can't remember what it was called but it was very refreshing! My husband enjoyed the dirty Myrtle beer sold in a can. The highlight of the trip was the ocean front beach access outside of the hotel with walking distance to the boardwalk. When you walk out of the pool gate you take about 20 steps and you are on the sand walking towards the ocean. The ocean was soooo warm I couldn't believe it. Stunning colors as well! When I posted a picture of the water I had people ask me if I was in Cancun! LOL there are lots of shells on the beach and room to walk up and down the beach. Life guards on the beach which is also comforting as it was a little stormy. There were showers on both sides before coming back to the pool to get all the sand off. I found it extremely convenient to be able to have our room/pool/beach all a few steps away from each other. With small kids we had to go up to the room for naps and snack breaks etc so the fact it was convenient is a plus for me. One day it was raining a lot so we took a 7 minute drive to go to the aquarium! The boys loved it and there was a lot of shopping and restaurants in the marina in that area. This hotel is 5 minutes walking distance to the main attractions on the boardwalk. I would definitely recommend this hotel to anyone who is looking for a fun affordable family vacation in a great location. If you like discovering hidden gems before they blow up--this is one of them. Can't wait to come back next summer and see the glow-up once it's fully finished! read more

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Smell and they did not clean the room or replace the towels . We actually had to go to the front desk and get them . Also we attempted to call the reception desk and no one ever answer . I shared my concern with the reception desk and she completely ignored me . She said we will have to stay more than 5 days to have the room clean and have clean towels . read more

This is the best vacation my wife and I have been on in over five years!!! We love the new renovation of this property. The beds were very comfortable, the rooms super clean, and hotel staff were ultra accommodating! In addition the pool area was so unique with its lazy river feature. Last, this would be a fantastic venue for a group gathering like a business conference or family reunion. We hope there'll be an opportunity to come back soon to the Shelby. read more

Voco The Shelby - The Shelby from the beach! - Hotels Near Me - Myrtle Beach, South Carolina

Stayed for one night during the Thanksgiving holiday. The staff at the hotel were friendly. The room was clean. I like some of the modern touches in the room. The hotel is right on the beach. Our room had a nice balcony view of the beach and pool area. I also had dinner from the restaurant (Palm and Pebble) and the food was surprisingly delicious. The staff working that night was friendly. We went back the next day for breakfast. We were already waiting a very long time (with only a few tables taken), when we noticed other people who came in after us were being served before us and did not have to wait long. We did not have a big order. That was our signal to leave. So unfortunately, my husband and I were not able to eat breakfast. Otherwise, everything else was great. read more