I had a 2018 Mac Mini T2 that was having issues with OS install. The technician Rich was able to perform twice a DFU reset successfully. However the Mac Mini would not accept the OS install. He determined that the fix would require a main board - logic board replacement. I chose not to fix the Mac Mini and will instead seek a M4. I am super impressed by Rich and the rest of the staff. read more

iPad was locked and wouldn't open after turning on accessibility. They were able to figure out the problem and gave options to work it out at home with their directions that were written out or leave with them overnight and they would need to charge. At least we had options and we were able to finally open the iPad! Great customer service & support. It's a hidden gem since they moved from Academy but worth the search! read more

I killed the keyboard on my Macbook (water spill). I brought it to Voelker on a Thursday and got it back Friday, repaired for less than I was prepared to pay, because they used a pre-checked used part. Very happy! read more

I saw an unprofessional face for this business. First called to confirm possibility for MacBook service, scheduled an appt in coming days for a computer diagnostic. I drive across town for said appt--the computer is simply opened and viewed, and I am told that the part will be ordered and the computer can be serviced next week. I'm confused as to why an appointment was needed to literally look at my laptop without any actual diagnostic processes. The date comes (tomorrow) for the service--I call in advance to confirm the part has arrived...it took 5 minutes to even find my reservation details. The tech then informs that not only has the part not arrived, but the diagnostic needs to be ran to order the part. While I have already driven across town once and wasted time/gas on setting up an appointment... The tech did not even offer a service discount on behalf of the business--just an "expedited" experience (when original turnaround on the service was projected to be end of day on the service date). Goofy, waste of time. Could have shipped off to Apple and returned by now, but I tried to support local business. read more

Voelker Research - Mac Repair - Timeline and email for "later confirmation". - Computers Near Me - Colorado Springs, Colorado

Our older Mac was dying so we brought it in to Voelker. They were professional, knowledgeable, efficient and fair. We were extremely pleased with their service! read more

Voelker's Does sales, and fixing Macs. They fixed my HP Printer that had been a cable printer with changed to turn into a thru the air printer. But my printer is on a computer desk, and is 14 inches from the computer, and worked well as a ink desk top printer. Then the Printer had to be turned off and then on to work. I wanted a cable printer, not a thru the air printer, HP changed it, and didn't work as a thru the air printer, without asking me. The folks at Volker's can almost 100% of the time fix you Mac etc. what your mac or your peripheral's problem is right off the way, no waiting, no appointment. They were selling and fixing Mac computers before there was an Apple Store. He loaned his room for the local Apple User group for free. Nice guy. They love Apple Mac computers, and fixing them. They sell you those Macs, and other peripherals. And put them all together. They will give you advice to help you get the most out of your Computers. A fun place to be. read more

Shady... I asked him how much it would be if I left my computer there and they didn't answer me until they were done preparing the order and they said when I asked again that it was $50 just to look at it even though they didn't leave it on the charger long enough for them to even know if it was a charger replacement I needed. Then I asked about the return policy on the charger if it didn't work and they didn't give me an answer... I looked at the receipt and it says it's a restocking fee. Never been to a business where I've asked direct questions and not Gotten answers before read more

Voelker Research - Mac Repair - Computers Near Me - Colorado Springs, Colorado

Took in a MacBook Pro with DOA screen They told me $600 (for motherboard) and ignored my request to be more specific Found some homies in Brooklyn who did it for $125 plus one-way shipping ($29), and got it back in two weeks.. and they told me what was wrong (an IC in the video section) as well Thanks, but no thanks .. read more

I had used Voelker in the past for a couple small issues, and felt comfortable taking an older Macbook to them that had a charging issue. My first interaction was to be informed of the normal bench fee of approx $60 which is to inspect the machine for problems and if the resultant findings and repair end up costing more than the fee, the fee goes towards the repair. That's a go, as it's common and I expected it. Next, is that it is claimed my MagSafe board needs replacement, which costs more than a charging port repair since they dig deeper into the machine. I openly weighed the options of having the board replaced, their full recommended repair, or having my SSD hard-drive pulled out so I could perform my own data retrieval later, and leave them with my laptop (which they offer zero payment for). I ended up officially saying I wanted the MagSafe board replaced and was told to check in the following week, midweek, about 5 days after I was there. Instead, I called about 2 days later asking if my part was ordered and they informed me that my machine was simply ready, with no details. I had my girlfriend pick it up and later on she handed me my laptop & a plastic sleeve containing my SSD. I called the shop to explain that their technician misheard my weighing of options for my final decision and that I'd like to bring my machine in to have my SSD re-installed, and that their tech botched the repair, and my voicemails which I left about the issue went unanswered; I eventually (days later) got an email and a tech named James Enyart replied about my voicemail, explaining all I knew already, and I again mentioned my concerns that the wrong repair was made. I am not sure if James was the tech working on my machine or not, but I received no reply to my concerns, leaving me to believe he tried to sweep his incompetence under the rug, or covered for another tech. Following his lack of reply, I even sent an email saying "is this thing on?" at the end of our email threads; also to no reply! As I write this view it dawns on me that Voelker may still be a good shop, just with at least one constantly-stoned, inept, shady tech working there, and that I maybe could have tried to go over his head... but at the same time I expect some oversight there and this person's refusal to deal with me could've been circumnavigated if my phone call and voicemail wasn't regulated to a mere shop tech. The nutshell: another shop in town informed me that my MagSafe board was -never- the issue ($175 to fix at Voelker) and instead it was at the port the charger connects to, being a bent pin from years of usage. They informed me that my keyboard was left disconnected also! This other shop replaced my faulty port, and found a newer battery laying around which they installed to my glee, all for $100. Voelker mismanaged my repair in full and I won't be using them for squat unless they come to me with rational reasons why I should. But, that idea seems far-fetched, as I cannot find a -single- reply from them to the negative nor positive reviews on their own Yelp page. Kind of a dud of a business, am I right? Plus you may notice all the positive reviews state nothing technical nor any details about significant repairs, just general jolliness over things as easy as battery replacement. Don't let the foul taste in my mouth become your own - avoid Voelker for real. read more

I was advised by Apple to bring in my AirPods Pro for service to Voelker Research. I emailed the store later that night and early the next day I got a very through email on how to proceed. The technician James asked me to call and setup an appointment, which he offered to me the same day. I arrived at the store and followed their health protocols they had in place for the coronavirus. They took care in making sure not only their customers were safe, but also their staff. I was very impressed on how efficient and professional this locally owned business was operating. The women at the front counter who greeted me said they have been there for 30 years!! How could I have missed this great business? It's no wonder Apple has chosen this local business as one of their authorized service dealers. I believe Apple is one of the best companies for customer service and it looks like Voelker Research represents them well. I'm definitely going back to purchase items in their retail area when this coronavirus issue is resolved. Thank you for taking care of my in warranty repair issue and I look forward to being a customer in the future. Don read more

The very best Mac store of them all! I have trusted Rich, Kathy and crew for my mac needs since 1985. Love these folks! Sales and service from mature professional people who have been alive and supporting apple products since the birth of Macintosh. Professional service to keep your mac running for the long term. Leave the id10t errors to the hapless hipster hellhole box and brand stores. They even have a register for checkout! Now that's real Genius read more

Knowledgeable and friendly staff. Each person I interacted with here (4 total) was nice and affable and took their time to explain thoroughly the issue of my machine, as well as the options available and the work performed. A nice service center for Apple users. read more

Voelker Research - Mac Repair - Repair lab - Computers Near Me - Colorado Springs, Colorado

Have used these guys over the years and they are the place to go in the springs if you want serious Mac focused repairs. Reasonable diagnostic prices and can fix just about anything. They are busy, so might take a week for a repair, but they are thorough and talk you through your options of bring back your Mac. In a odd little shopping center at the corner of union and academy on the SE corner. read more

We used Voelker several years ago to up date our MAC. Today we went in thinking we had another issue. Turns out we didn't and they didn't charge us. We also discussed with the owner about buying a new MAC. We didn't have to today but the information and the service will bring us back! read more

The hinge on my niece's MacBook Pro is loose and the screen won't stay up. There's a bit of disassembly/reassembly involved but ultimately the repair is just tightening a screw. They quoted me $545.00 For comparison, buying a certified used replacement (with a smaller hard drive and less RAM) would be $400. I could replace this computer for less than what they charge to tighten a screw. read more

I took my Macbook Pro in to them recently. A little backstory: I put on my doctor's mask, hat and gown, and went in to operate and it did not go well! So, I took it to the pros. They installed a new super drive, battery and fixed an issue with my wireless within a few days. Now, I have my laptop back and I am very pleased! They have a nice setup, and work exclusively on Apple products. I worked directly with James and Willie, who took very good care of me there, and I appreciate their professional attitude. I will definitely due business with them again if I need the help. Highly recommended, and if it is broken then let the pros fix it! read more

These guys helped our office out of a real time and budget crunch when our main system started to fall over. We explained our situation by phone and they sent us an app to see if that would help locate the problem. It appeared to do so but when we got to their office they determined quickly that the real issue was a disk drive beginning to fail. We went for a coffee and came back to a shiny repaired iMac 27" in perfect working order at the cost of just one hour labor and the new disk drive! We have been customers of theirs for years and they never fail to get us up an running on new and older systems. So, in summary, these guys are there for you when you need the best solution and quickly. The team is very competent. read more

I took my 2015 macbook pro in for a broken display. Turned out there were deeper issues with the computer that meant the process took longer, but James communicated with me throughout the whole process so I knew exactly what was going on, Voelker gave me a laptop to use in the meantime, and in the end it was the best result with minimal inconvenience. read more

I had such a good experience here. I am really happy I found them and will be coming here with all of my Apple/Mac concerns. Everyone I met was friendly and knowledgable and no one made me feel dumb (even though I know I asked some dumb questions!) I enjoyed chatting with a fellow former Chicagoan Willy, and that made my day. I was happy to hear that they help with anything Apple-related, not just with fixing the actual devices, but with questions and education too. They also sell computers and cords and things like that. I just needed a battery replacement but I learned a lot and found it a much better experience than going to the Apple store. I highly recommend Voelker Research- excellent, knowledgable and quick service! read more

I took my IMac to Voelker today after discussing the issues over the phone. I was expecting a hardware problem with a cost of over $500. Instead, Bob B, a tech at Voelker, found no issues and had me bring in my speakers to ensure that the problem I had was fixed. He hooked all the peripherals and explained to me the details of my settings and related speakers. Made sure I understood all the perceived problems and how to correct issues in the speaker, including calling at any time in the future. These guys are great!!! read more

Don't even think about taking your mac anywhere else! The professionalism and customer focus is truly world class.

Apple support sent me to Voelker to get help unlocking my computer but they said they couldn't help and just sent me bank to Apple support. When I asked about alternatives I got a very curt response to ask Apple to escalate the issue. No attempt to really understand or troubleshoot. What a runaround! read more

I visited to get my MacBook repaired and it was such a great process! Staff was nice and respectful and my device was fixed so quickly and now everything works great!! Would definitely recommend! read more

Retraction of a comment I posted a while back but just remember to write a retraction! I had an issue regarding an external HD and after my lost they called me in and fixed it right away! read more

I took in a Mac that my daughter gave me. They were very honest and fixed it within a week. They did not try and charge for anything that didn't need fixed. I wish they would of asked me about resetting the computer and getting the information off for me. Otherwise I would recommend them as a good place to fix your Mac. read more

About a month ago I took my Mac in and I knew it had crashed and I wanted to get my photos off of it because they were important to me. They said they could try several methods to obtain these photos. After the first 2 didn't work I paid $300 to get them back in which case they said this method worked. I get back home and try to open them up from my computer via the external hd they put them on and it didn't work. I called them a few days later and the said that they are on there I just must have hid them. I have dedicated almost an hour a day to try and search for them and I have had zero luck. If you want to fix your computer by all means come here but if you want data recovery then please avoid it because I did not get anything I paid for. 300 dollars down the drain. read more

They had my computer for a week and a half, a bug flew into the fan of my computer which was not covered by warranty they said. I paid them $85 to remove the bug and they said the computer was fixed. I spoke with them after (it didn't fix it) and they said the best they could do was charge me to replace the fan. I couldn't part with my computer again for that length of time and didn't want to pay them more for a computer they never fixed in the first place. read more

The best Mac repair facility in the state. Don't go to the Genius Bar.... These guys would run the Genius Bar if they were there. Rich the owner is a good guy read more

I am new to MACs. I love PCs but completely new to MACs:) Voelker is fabulous:) They answered my phone calls and directed me to websites that would help my future questions:) I bought a refurbished MAC and, later, I had more RAM installed. They don't charge for installation (which I could do myself but hey...why?) and they guarantee the purchase for the life of the machine. read more

I'm so thankful that I found this place! I had a Mac mini that needed to have more ram installed. They were so kind to me when I went, making sure that I got all the help that I needed. I dropped off my computer at noon and it was ready the same day. I also saw that they had a used iPad 4 for $199 which was a great deal. When I picked up my computer I also bought the iPad. My computer now works so much faster, and I'm using the iPad to post this. I will being going here if I ever need help with one of my computers or to see what used products they have. read more

Will never go anywhere else for Mac repairs. Rich and the rest of the staff were extremely helpful and they fixed my MacBook Air which was water damaged. Definitely recommend them - they aren't super fast but that's because they are in demand and that's because they do a great job and are affordable. read more

This is the best experience I have ever had with any computer repair place. I highly recommend Voelker Research. Super nice and very helpful people. Any time I need help with my computers, this will be my "go to" place. Not only were they great with customer service, they were also fast with the repair and fair with the price. read more

Cannot say enough good things about this company and the people in it. Honest, professional, cordial, fair, fast, accommodating, insightful and VERY talented. You can trust them. read more

I had a major repair done to my 27" iMac that was in warranty, and this experience was great - from the short time needed, to the very knowledgeable and quite friendly staff. The staff spent all the necessary time with me, including some needed training, and did so with a professionalism that is not always easy to find in Colorado Springs. I feel much more secure knowing where to go if needed. Highly recommended for all things Mac. read more

I would give 12 stars if I could. The best sales and service ever. Consistent for years and years. These guys are solid, efficient, dedicated and smart. You will not get better, more straightforward answers on any aspect of Macs anywhere else...including Apple itself. These guys are the real deal and always have been. read more

I would never go any place for technical support except Voelker Research. They are the best place in Colorado Springs for help with Apple products read more