BUYERS BEWARE!! This is the most immoral and unprofessional company you could ever do business with.
Let me start by saying that initially I was very happy with the service. The sales woman I worked with seemed very friendly and did seem to have my best interest when it came to buying carpet. She wasn't up selling me. ( or so I thought at the time) My husband and I had just purchased a new home that needed to have carpet redone in most rooms. It was about 3400 square feet of carpet just so you can get an idea of how much we were paying this company to have a nice, clean carpet installation. We were told the carpet would be done in three days and then their sub contractor they worked with told me no way I have another job on day three, it'll happen in two days. I was skeptical but hey more power to you for trying.
Boy was giving them our money a mistake!!!
Day 1: carpet installation seemed like it was going well. The sub contractor had two other "helpers", not qualified contractors though, which we thought was odd but let it go. They worked from the morning to night and everything seemed to be going well.
Day 2: This is where the real problems began. Only one contractor shows up that day, the whole day working by himself. He's by himself about 1/2 of the day and I get home from running errands to see his wife and four kids eating dinner on our counters, sitting on our furniture, using our bathrooms, and running around our house as if it were their own. The contractor was so nice I felt bad saying anything but this was so inappropriate and unprofessional when this is our brand new home we hadn't even fully moved into yet! Why should this be excused? I call the company and I am just so appalled by this and they so we are so sorry, this shouldn't happen, we will talk to him. There are already two broken promises so far; let's keep count. 1. Unprofessional behavior 2. Their men working unprofessional hours( he requested to stay until midnight all nights because he knew the reach to finish it was not going to happen. I gave permission for 11 because I wanted this done and over with.
Day 3: So it's day three and they probably have over two more days of work at the pace this is going. I already had deliveries planned around the carpeting because of what they had stated and promised. I had previously explained I was to have a delivery just in the living room this afternoon so if anything could get done please let it be the living room. Well...it wasn't done. I got there in the morning after there were men at my house until midnight and I had at that point had enough. There were scraps, lose ends, nothing tucked and I was just so disgusted at how this company does nothing at all to hold their employees responsible. I went over to the store and talked to two sales associates about being so distraught and upset and how terrible of an experience this has been, and one was smug with an extremely rude explanation and the other was heartfelt but she didn't understand. Finally John, the man who's 88 years old who owns this company, comes in the store. I'm thinking thank goodness, the owner who will save the day and show remorse for the situation. WRONG! He apologized, said he would send out different guys that day to get the job done, said it would be done by the end of the day. I requested some type of refund in real tears because I was just so appalled and saddened by the lack of empathy, care and concern for their customers this company had. He said I can't do that. I am dumbfounded. I paid such a pricey chunk of change to a family owner business, that this man is in charge of, and you can't give me anything back? He said "We are still going to get it done" and I said yes, but my family has had to go through this terrible experience and you don't see how it's wrong? No response. This whole company is smug, serious faces, no care or concern, all they wanted was our money. Boy was I fooled by a "family style operated" company.
So they send out two new guys who do finish the job by the end of day 3 so I was happy . As if the situation couldn't get any worse, I have to call them again to have the guys come back a 4th day to redo many areas because I could pull up and see the pad in the living room, on many stairs, and there were unruly lines all throughout the carpet. I was so disappointed and STILL have small problems throughout the upstairs with carpet pulling up, but I am so irritated by the lack of professionalism and care from this company that I'm at the point where I want to forget it and have a different carpet company fix the errors. Finally the two guys come back. Now these two guys have been doing it a long time. They were very nice, efficient, and got the job done right. One guy who had been doing it 30 years or so tightened the areas I had complained about and fixed most of what was a careless, rushed, job. Long story short, they broke many promises, had no professionalism and I warn you to stay away! read more