Great experience as a first time customer. Kent shared some cool guitar stories, considered what…read moreand how I like to play, and did a great full setup job on my Martin acoustic. My guitar is singing and feels great to play after the work done.

Took along time to get my repair finished but they did a good job. Been here a few times and that…read morealways seems to be the case.

Disappointing experience. The owner's poor communication and attitude make it difficult to justify…read moredoing business here.

We absolutely love this place. Our daughter really loves it here. She started less than a year and…read moreshe has progressed well. I would definitely recommend.

Reviewing as a total music novice family. We needed to rent a violin for my 5th grader for…read moreorchestra. We could not have been more helpful, patient and kind helping us set up a rental. Similarly, when we made the return at the end of the school year, the process was seamless! Highly recommend!

Got a used schecter from reverb, had their technician do a full setup. Dude killed it, guitar…read moresounds awesome.

School of rock has been the best music school for my gifted guitarist. We've tried many teachers…read moreand it wasn't u til we landed her that he found the appropriate level of challenge and growth. We couldn't be happier with the program and the staff!

My daughter has been attending weekly lessons and participating in their band seasons. It has been…read morea fabulous experience. She has an AMAZING guitar teacher! Her band mates are super supportive! And the instructors and director are super encouraging and so so so kind! If you get a chance to see a season show, I'd recommend visiting to just see all of the love and work that goes into a show. And how much the whole vibe is care and excitement. I cannot recommend School of Rock in San Jose enough.

Cool place. pretty fun. It's nice and clean Kyle's cool,…read moreJuan was super helpful, however .... I had a very unique issue and had to run around back and forth. They were finally able to resolve the issue but didn't offer me any type of discount ... when they sold me a speaker that had a broken fuse took me 30 minutes to figure it out and it was the last one they had in stock. I was 2 hours late to my gig and they ended up giving me their display because it was all they had of that particular speaker so I could do my gig since I paid full price for a speaker that didn't even work. Christian said he wasn't able to refund me my $650 even tho it was their mistake, so he gave me store credit of $650. I became even more upset that he didnt even give me any type of discount when I decided to use my store credit to buy the most expensive speaker he convinced me to purchase. Then the last straw was when he told me he would call me and let me know when my products arrived and are ready for pick up.... He didn't tell me until 2 weeks later but he was so persistent with calling me in the beginning to make the sale ... I told him I don't check my email and appreciate his calls but taking 2 weeks to let me know it arrived.... Smh. All good I just would be cautious when purchasing with christian he's focused on sales not our happiness. He is quick to make sales and call me daily to check if I'm ready to go back to make a purchase but not so quick to tell me my order arrived and was ready for pick up. Or give me a deal when they made mistakes. Guess that's why he's the lead sales not lead in customer service. I will be back but I'll ask for Juan or Kyle to help me. Other than that I love my speaker I like that it works clear and loud through Bluetooth.

Came into Guitar Center to pick up an online order for a rainbow kids guitar…read more Walking in and I had to look for an employee for help with my order. Walked around a bit and was unsure of who worked here. An employee found me and asked if I needed any help. I responded with I was here to pick up an order. He said he would go to the back and look and see if my order was ready so I waited. I walked around a bit, hoping he would come back and get me once he had my order, but I was mistaken. As I saw him helping a customer at the register, I walked over to the register so he would be reminded that he was getting my order from the back. I was nonexistent and I waited almost 20 minutes before another employee came over to help me. I would understand if the store was packed because I know it is a few days till Christmas however, the store was pretty empty when I came in I was the only one there so I should've been able to pick up my order and leave and not have to wait more than 30 minutes. Maybe I'll have a better experience next time I come in because I did see some fun items for my grandkids.

We're very lucky to still have this music shop in San Jose…read more... Very friendly knowledgeable experienced staff.... I just had the intonation set up on my old Gibson Paul and it plays great... Ask for Terry to set up your guitar... Thank you.

Pretty cool that my son & his dad earned a sticker because they said a specific word when they…read moreentered the store!

Update: We absolutely love being part of the Music Place family! Our daughter has gotten really…read moregood at playing ukulele and has successfully completed 3 recitals where she confidently played some of her favorite songs she learnt and practiced with Mr. Chris. She has now transitioned over to learning guitar with Mr. Charles and is absolutely loving it! The teachers as well as the admin staff are very approachable and helpful. We look forward to seeing our daughter's musical skills grow even further.

Let me thank all of you at the music place whole heartedly for the enchanting experience for me and…read moreRudy on Jun 28 2022. It was an eye opening session for me to see Rudy feel at home with Piano and drums and his instinctive approach to music when Chris motivated him to join in to play the various instruments. For the whole session of half an hour Rudy was giggling, trying out every instrument given to him to try and participated wholly, but the drum set was what made the biggest impression on him. Chris could control his focus issues well and was able to bring him back to the music whenever he drifted away as he is certified in music therapy. Deep gratitude to Ms. Janice for giving Rudy this opportunity to help him with his behavior needs. Best Regards Cchavi

I popped in on a whim (I'd just dropped off my computer at Mobile Kangaroo across the street)…read morebecause, hey, music store! Ann was incredibly helpful. I had (at the time) a piano I was trying to sell, or even give away, because we're trying to get ready to move, and we couldn't justify hanging on to it any more. Despite the fact that I absolutely was not going to buy anything, she went out of her way to help me figure out how much our piano was worth, and gave me some suggestions on piano movers too.

Really odd shopping experience. We walked in and were told we needed an appointment to look around…read more Not one single customer was in the store. We told the lady we drove 40 miles to the store but she was oblivious. Not a great customer experience at all. Head on over to Colton Piano Gallery down the street. We were properly greeted and treated with respect.