The space was very clean and I saw the proprietor cleaning while I was there. The single stall…read morerestroom was also clean and smelled like cinnamon! Machines functioned well and were fast.

Let me start by saying that I hadn't used public laundromats for decades until recently when my…read moreusual W/D were on the blink. Naturally, I examined the reviews of my nearest laundromats and seeing the bad rap others had given to Midland Plaza Laundromat -- especially the reports of roaches (uck!) and poor maintenance of the machines -- I had to muster up some courage to even try this one, encouraged by the far more recent, and glowing, reports of conditions after the ownership changed. I am SO GLAD I opted to just TRY Midland, as I would have missed the chance to see what a laundromat that's run RIGHT -- with the CUSTOMER's needs and priorities in mind -- looks like! Of course, they had the usual (well stocked and functioning!) soda pop, water, and candy dispensing machines, but I was more impressed by the MULTIPLE dollar bill to coin changing machines available and functioning, for $5 bills and $10 bills (and perhaps $20 bills, though I didn't notice it, specifically). An added bonus was a machine that dispensed items you might be kicking yourself for leaving behind, like, laundry soap, fabric softener sheets, even plastic bags in different sizes to take your clean laundry back home in. With all these perks, it's no surprise that there were an ample number of washers and dryers available AND functioning. But I was even more impressed by the INDUSTRIAL-sized washing machines -- which I'd never seen before in person, only in documentaries about hospital-type institutions -- these monsters accommodate MULTIPLE (if memory serves, 2 to 5 to ...7? more?) REGULAR-SIZED LOADS AT ONCE. What else?....Along with individual seating, there are multiple tables that can seat 4, with -- even better -- nearby electrical receptacles where one could recharge a phone, if needed -- and yes, I needed and did so. At least one restroom was available (there could have been more, but like the $20 bill changer, I just didn't notice). And the condition of that restroom? Like the rest of the premises, perfectly acceptable and tidy! Most impressive to me was the owner, whose name -- if I recall correctly -- is Terry (and I hope she'll forgive me if I've gotten that wrong!) Terry was on the scene and working hard 100% of the time. Seriously, it's been a very long time since I've seen someone work so diligently. Despite that, she seemed to be perfectly happy to stop and pay close attention every time I asked her a question, and she even proactively offered advice when she could tell (I guess from the eyes in the back of her head lol) that I needed to hear about operating a new-to-me machine -- and I am very grateful for that! Seeing this hardworking owner in action helped me understand WHY there were NO -- I mean, ZERO -- insects anywhere on the premises from front to back, including restroom, from the moment I entered her store to the moment I left it with my clean laundry. I can say I've never seen cleaner laundromat facilities in my life! I sincerely hope Terry is very happy in her work and that she remains very healthy and vigorous for many years to come. Because I could see some of my neighbors using her laundromat facilities, too, and -- although I will soon have no need for a public laundromat -- now that I've seen the high caliber of service and the well maintained equipment and premises she is providing to all who enter her store, there is no doubt in my mind that she and her store are a genuine asset to the entire neighborhood and we are fortunate indeed that she is here.

This establishment monitors how long paying customers use their restrooms. They will call the…read morepolice if you are longer than they like. They will try to have you arrested for trespassing even though you are a paying customer if you use their restroom too long. They are rude and don't know how to apologize for embarrassing a customer. Knoxville has many laundromats and this one is ran by creeps who monitor your bathroom usage. Pick somewhere better than this place. Update: The owners of the establishment have decided to harass me over text message and are currently threatening me further. Please leave me alone, and stop harassing me. This establishment played an embarassing warning to the entire establishment because I was in the restroom for approximately 5-6 minutes that threatened me with police action because I was in the restroom for an extended period of time. I was in the establishment for an hour and a half approximately, and in that time I mainly worked on my laptop doing spreadsheets and emails. My clothes were still drying and I needed to use the facilities. I did call to complain about the warning, and managment escalated instead of descalating. Knoxville Police were called and did show up while I was loading my laundry in my car and patted me down in front of the establishment to where all they found were three dollars in quarters, a $20 bill, my wireless headphones and car keys. The police suggested I leave or be cited for trespass. I was finished, had no reason to continue to be there and left the premises and do not plan to return to this establishment ever. I stand by my review, I have used this place multiple times recently, and have used this place as far back as 2014 or so. A formal apology from the establishment and a return of the approximately $7 I spent to do my laundry would go a long way. Also, they watch remotely, can play any alarm at will and have a PA system in house. See the response to Jeff Van Natta on Google for further reference. " I was the one watching the cameras remotely that night. I played the closing announcement an additional two times for you specifically. 6 minutes before closing I got on the PA system, again remotely, and asked you not to put money in the dryer. You still did it. We did not receive a refund request from you." Using the owner's own words they absolutely were watching me. They saw I was a paying customer and that I had been there for over an hour and a half and still did that intentionally after I went to the restroom. Absolutely unacceptable behavior from these people.

Nice clean facilitie. No problem with being able to find a machine there's plenty. Cameras…read moreeverywhere feel very secure . Prices aren't to bad for machines either. I've been coming here for several years and wouldn't go anywhere else.

This is one of MANY laundry mats I stopped at...I'm here for school from Texas. This location BY…read moreFAR is the CLEANEST, & Most ORGANIZED laundry mat! Since finding this location that is about 45-50 minutes away, it's the ONLY one I go to as result of how the 2 woman that run it keep it up! They are also, Both VERY KIND & HELPFUL!

This place is great! I drop my clothes off, pick them up a few hours later, and they're washed,…read moredried, folded, and separated by type. The staff are awesome also! Faye in particular is upbeat, friendly, and knowledgeable. She really makes it a fantastic laundry service!

I lost money in the washing machine, meaning, I put quarters in but washer wouldn't start, so went…read moreto another machine and paid a second time for a wash load.. there was a. note on bulletin board if you lose money on a machine, leave a note with machine number and what happened and they will refund you...so I did....I got the nastiest email from the owner saying they had watched me on security camera and I did not lose the coins in the machine, was trying to rip them off and I was a cheating person ...really intense and off base I would not recommend this laundromat

The cost is more for smaller machines compared to my normal laundromat, which sadly is not open 24…read morehours. I get a weird vibe when I'm there at night. It just doesn't feel safe. The other thing is it's really cramped. I got way too many small machines and too many machines in general for the floor space but I would still give it at least four stars cause everything seems to work

We were in town and needed a place to wash our clothes. Looked up this place and had a great…read morerating on Google. It was very clean and quiet. The people working were nice and willing to help, if we needed it.

Easy to operate self service laundry with plenty of carts. VERY clean and highly maintained…read morepremesis and machines. The speed queens are the best in the business. The staff was friendly and throughout the time i was there cleaning and checking up on things. They have multiple cameras too to ensure your stuff is safe.

I went to wash my sheets and clothes, I used two washers as always. I always put money in then…read morestart one, then put money in the other one and start it. NEVER in my time going here has it ever ate my money and not worked. Well it did tonight. Not only on the washer, but the dryer ate over a $1 in quarters. It was 10:30 so I didn't think calling would be appropriate. So there I go, $6 less in my pocket that I'm not getting back because they can't get good washers.

Would never use this landramat again. Two of the 3 machines I used left my clothes with lint all…read moreover them. When I told the lady there she asked if I had checked the machines before I put my clothes in. No I had not. I have never had to check the machine before I used it for lint. And when I got home I rechecked the pockets for kleenex - none. One machine had only t-shirts in it. No pockets to put a kleenex in. I normally use the Foothills Laundrat in Newport, but there is the water problem for now in Newport. I have never checked the machines there & my clothes always come out perfectly clean - no lint!!!!! Didn't even offer to refund some of my money.

I was disgusted in seeing how the man running the store treated some of the homeless. I understand…read morethat there has been a problem with some of the homeless using drugs in the bathroom and staying in the laundry mat for a extended period of time, but I was absolutely disgusted watching the man running the place come in with the police and run a old homeless man out who was just trying to warm his hands up from the cold temperature outside. He was bothering nobody and was actually provided a pleasant conversation. I'll never be back.

These people are assholes. They hate homeless and poor people. Fell asleep drying a load of clothes…read morearound 5am and woke up to 4 police officers. They gave me a citation for trespassing (warning not to come back). So much for being able to fold my clothes and leave peacefully. They towered over me and I just had to cram my still damp clothes in the hamper and leave. No problem. You don't appreciate anyone's business and you're not the only laundry mat in town. I see they've opened another laundromat down the street. If the owners are different, I hope they run you out of business.

With no access to a washer or dryer, I found this place to drop off laundry to be washed right and…read morefolded. Melissa, who checked me in was super friendly and helpful. I dropped off early in the morning and it was quiet and clean looking. When I picked up at the end of the day, the person behind the counter was a little unkept looking, and the clientele was definitely a little sketchy. I did ask about using a scent free, laundry soap, and they were great about that. I will say that the fabric softener smell was very overpowering, but that was on me for not asking.

This place is super clean, you can do your own laundry here, or have it done!…read moreWe drop off our dry cleaning and they text us when it's done. They are all so nice! They are always busy, and parking at times can be a challenge.