Our family worked with the original President, Mr. Baldauff, in the 1990's and purchased a double marker for my grandparents' grave. Our experience with Volusia Monument was pleasant. We were very pleased with our interaction, the price, and the quality of work. Because of the great experience we had with Volusia Monument in the past, I went back to them to purchase another double marker for my parents' grave. Sadly, Mr. Baldauff has passed, but I had the privilege of working with the new President, Keith Trayer, who gave me the same pleasant experience that we received in the 90's. He was easy to work with, helpful, polite, and showed great communication skills. I like how he made sure to make contact with me to confirm what I wanted written on the stone. The marker turned out beautiful. It was just what I wanted and very professionally done. I am a satisfied customer, and I recommend this company! read more

Old man looks like his work years r over , takes on orders and never fulfills them, doesn't get back to u at all and when u call to see status on order , he literally ask who u r and starts all over with the order as if he never met with u to make an order, waste of time and air , I'd recommend going somewhere else where the people r alive and will serve u! read more

If I could, I would give 0 stars. Mike Baldauff did not return calls and had excuses for delays every step of the way. Four months later I still do not have a contract and granite has not been ordered. He is selling headstones of loved ones; I truly do not know how someone could be so callous and dismissive in dealing with grieving families. I strongly urge you to contact other companies. If you wish to see email documentation of Mike's many excuses and delays, please contact me directly. read more

My family contracted with Volusia Monument to engrave my grandfather's headstone. Almost 7 months later IT IS STILL NOT DONE! Completely unacceptable and as another reviewer noted, no communication. Take your business elsewhere to some business that actually cares about the service that's provided. read more

Been waiting for volusia monument to repair and replace the coping around my 2 daughters headstones since they broke a corner stone moving it to bury my daughter. Coping laid beside graves for almost 4 years and after my son threatened a law suit they finally moved coping where it's supposed to be but did not set it. It's just laying there but since they have taken another piece of the coping to their shop. They have told us on many visits that they would finish. Still nothing, so very sad. It will be 5 years December 16, 2019 read more

The process of working with Volusia Monument from afar has been wonderful. They always answer the phone and are excellent communicators to understand what the family needs are from afar (we all live out of the area). We were provided a very clear timeline and written estimate, and Volusia Monument was very patient with our family taking time to make decisions about the headstone. They were also accommodating about changes we wanted, which I felt might not have happened with another company. It has been a seamless and pleasant process to work with them. read more

Took OVER 7 MONTHS to get an almost THOUSAND DOLLAR monument created and put into place.. This was over 100 days PAST the Contract Agreement Date.. Never did we get any communications from Volusia Monument regarding status, delays or any peep period.. We had to always contact them monthly asking for status and then always be given some lame excuse.. My extended family living in this area for over a Century had used Volusia Monument Co exclusively for burial markers.. NEVER AGAIN and we will be telling all our friends, family & church members what happened this time and to go elsewhere... Sad this once good monument maker has become such a bad place to do business. And do you think they really showed any true apologetic sympathy.. NO.. read more