I did not like their sales tactics. I went to the Ford…read moredealer in Fredericksburg, VA and purchased my new vehicle. What a difference, no Preasure and the sales force are older mature people. Purvis Ford

If I could give them a 1/2 star I would. Purchased a vehicle last February 2025. We paid in cash,…read moreWe have never received the title. They put on our registration that we had a lien when we don't. Not only that they had never transferred the title to our name when we first got the vehicle and my son got pulled over by a state trooper thinking he had stollen the vehicle. I have called multiple times to get this taken care and was told there was nothing they could do. NOW, the transmission has gone out in the vehicle and we have to pay $8,000 to get that fixed. The dealership knew the transmission was bad when they sold it to us. Per the mechanic that we trust locally there are shards in the transmission that had to have been there when we purchased the vehicle. I have again called multiple times with nothing resolved. Don't waste your time or your money. We will be contacting an attorney.

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

Experience following an auto accident leaves me with questions about CMA policies and management…read more A CMA executive driving a dealership vehicle hit our car, was found to be at fault, changed his story, and stood by, allowing questionable actions to delay resolution of our claim. Why am I wary? (Based on reports from my husband, Virginia state police, insurance company representatives, and personal observations): 1 -- Our vehicle was hit from behind on I-64 east. The CMA executive was cited by police for following too close. No one else was ticketed. After saying he couldn't stop, the CMA executive changed his story and blamed a lane change by my husband for causing the accident. Completely untrue. 2 -- The CMA executive had no insurance or registration info with him at the scene, and later provided a contact who failed to respond to multiple messages. After about a week of silence, we contacted the dealership and were told not to call again, but to wait to hear from the contact provided. More time passed, and still no response. Eventually, research revealed the "contact" was a former employee at CMA's insurance sales brokerage, neither an agent nor active employee of an insurance carrier able to process our claim for damages. 3 -- More research led us to an actual insurance carrier for the dealership and vehicle which hit our car. CMA documents showed the vehicle was not listed in the dealership inventory where the at-fault driver had an office, but was assigned to inventory for a dealership in Colonial Heights. Colonial Heights said they were not involved, another contradiction of documents CMA had provided. We filed a claim with a different insurer CMA had listed, then learned that carrier had been instructed to drop it so CMA could use their third party administrator to "process" our claim. For over a month, messages were ignored, and there was no reimbursement of towing expenses, no authorization for repairs, and no replacement vehicle to drive -- completely unlike the experience of the CMA executive who was driving another dealer-owned vehicle in no time. The CMA executive then advised us to file a claim with our own carrier, meaning we would be covering the deductible and also running the risk of a premium increase due to the claim, even though we were not at fault. CMA's third party admininstrator stalled inquiries by our insurance carrier as well, failing to return phone calls and using various tactics which resulted in delays resolving the claim. It was during this time that the CMA executive changed his story and alleged my husband caused the accident by changing lanes even though both vehicles had been traveling in the left lane for some time prior to the collision. 5 -- CMA's third party administrator filed a request for mediation, seeking to prove their client was NOT at fault despite the police citation and testimony from my husband. This further delayed settling the claim. Ultimately, mediation ruled that the CMA executive was at fault. 6 -- The BMW my husband and I had bought a few months before the accident was totaled, and we were unable to replace it with a comparable make, model year, and mileage vehicle despite searches in VA, NC, and MD. Our insurance carrier can legally negotiate to recover company losses, but we're on our own trying to recover from CMA's third party administrator who's already proven difficult and uncooperative. So much time, money, and aggravation for an innocent party because CMA refused to do the right thing. We wrote to the CMA President and CEO and heard nothing back from her either. Not a great first impression of CMA, particularly when, as a new manager, the CMA executive emphasized values such as "fairness", "accountability", and "eliminating excuses" in an interview, and the CEO was quoted as saying, "Spread love wherever you go. Let no one ever come to you without leaving better and happier," when interviewed after receiving an automotive dealership reward.

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

I had a wonderful experience with Colonial Nissan Parts in Virginia, in particular, Barry Richards…read more He was responsive and honorable. I ordered 2 front rotors and pads but the box was torn upon arrival. I was a bit concerned but he assured me there would be no issues and they would stand behind their products. I never got to the rotors/pads until a YEAR later when i noticed i was missing a rotor. It was my fault for not checking. I reached out to Barry about this discovery and thinking, how absurd this will sound to him. I really did not expect him to answer but Barry emailed me back AND called me to ascertain my address for the new rotor to be sent. Incredible! I cannot believe how decent and gracious he was. Who would have believe that a dealership could be so humane?? Thank you Barry and thank you Colonial Nissan allowing such a unprecedented gesture! Sam T Connecticut

Worst customer service I have ever experience!!…read more They made a repair to my blower motor and returned it to me knowing something was still wrong. They even charged me a 2nd diagnosis fee in order for me to retrieve me vehicle. The total on a repair I was charged twice for ended up costing over $1,000.00. Run from this business!!

I had a positive experience with service with my daughter car. It was the first time at Flow…read more I was able to schedule the same week and talked to a real person as opposed to AI prompts. Communication from the shop was good, not great with a phone disruption. The manager was able to offer a discount of 10% when asked. That was very much appreciated. I will recommend to others and return.

My mother showed up today with her RAV4 and a strange noise- she is older and does not know very…read moremuch about cars. They charged her $200 to remove a rock that was stuck in the break pads! It is clearly an absolutely disgusting abuse of their "service". I would not recommend them at all- that is a gross abuse.

Always five stars when Kenny, Devin, or Valarie are on the scene. Despite always being busy, they…read morehave a kind word and great customer service!

Kenny always treats us like family and takes care of all our needs for our Civic over the years. He…read moreeven helped get service for my Ford van we did not purchase from them, after the local Ford dealership totally dropped the ball. I look forward to working with him with new Ridgeline we just purchased. Thanks to their great work our 14 Civic still is getting 35-40 MPG with over 200k miles headed to 300. Thanks for everything Kenny!

Our daughter was moving to Charlottesville from California and her existing Crosstrek lease was…read moreending. She wanted another Crosstrek and contacted Flow Subaru. We worked with Travis and Doniell by phone and email. They located the car, color and price that she wanted. The car was ready after she moved to Virginia. Travis showed her through the car and introduced us to Devon who is her contact for any questions going forward. I usually do not like car dealerships but i would definitely refer anyone looking for a Subaru to see Travis or Doniell at Flow JH Huntington Beach Ca

Looks like Flow is "upholding" Umansky's reputation…read more Cannot recommend this service department. Brought my Subaru in for an oil change. When the service was complete, the service advisor led me to a Subaru Outback. I told him it was not my car. The advisor kept telling me to get in the car. I asked to speak to a manager. The sales manager (only one available) said that the reason I was given the wrong car was because they had changed management recently. Massive eye roll.

I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

James was very helpful during the purchase of our 2025 EV6. He made the process and experience less…read morestressful. We've been going to Kia Charlottesville for years and have always had a great experience. Thanks James!

The service department for this dealership is the worst I have ever had to deal with. I'm an ex…read moreautomotive employee as well as my dad and various other relatives. I have probably bought somewhere in the neighborhood of 20 new vehicles in my life. If it wasn't less than a mile from my house, I would never have dealt with them after the first experience. I have had the following experiences with them. - Quoted a price to fix my wife's vehicle - got to the dealership and it was $120 higher. After complaining, the original price was honored - there wasn't anything additionally repaired. - Quoted $600 to replace a gas door - they come in painted - after checking another dealership (30 minutes away) at $250, this dealership matched them. - Current vehicle has been out of alignment since I bought it (I know, mistake) 3 months ago. It has 6500 miles on it. I was charged for re-alignment due to it being normal wear and tear - I hope the front end isn't made out of plastic if it gets out alignment after 6500 miles. Buying a vehicle from this place was a chore also. I get an employee discount, and they acted as though it was something new. I had to pull up a competing dealership offers in order to get just the basic deal I'm qualified for due to the employee discount. This is the first review I have written on any business. If you value your money do not go to this dealership for anything - especially not service. I wish I could rate less than 1 star.

Found a great truck! However, the customer service of the sales team is lacking. I understand that…read morescheduling things during the holidays is tricky, but when a salesman leaves, don't let customers fall though the cracks. We ordered running boards, but they weren't ordered by the dealership right away. We asked for a picture of the running boards and were never sent one. The salesman who took over was less than polite and professional. Promised return calls, pictures, and delivery dates. None of it happened. Very disappointed to not get this truck, but it's not worth the hassle. Customer service should still be a priority, not just a way to "make things right."

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

They were very nice and helpful, the service was very fast, and the price was very good !read more