The customer service can definitely improve in this place. The last time I was ever in this…read moreT-Mobile was in 2022 when I had a great experience but today I needed help. My phone was off network for two days stuck on SOS and no one can figure out what it was finally a young girl at the store told me that it could be my iCloud account and to go to Apple The weird thing was they were really trying to help me before someone in the back maybe their manager came out and then they started trying to sell me an iPad an Apple Watch or a phone case and I told him I'm sorry no I really need to get my phone fixed before. I can't even think about buying thing, I don't need right now. Long story short I left after they told me to go to Apple. I went up the road to Fern Creek T-Mobile which I highly recommend because they actually try to do everything they possibly can for their customers not even 10 minutes later I was out the door with my phone working and the issue solved. Mount Washington t-Mobile should just shut down if all they're trying to do is sell and not help their customers with their T-Mobile issues and service.

Let's try this again since my review is being flagged and removed by the DM for the franchise that…read morehas now taken over this location. Today was an experience (March 16, 2024 at 5:07PM) Myan & Mia are hands down AMAZING. PERIOD. They care and will not cram services on your line that you don't need. If those two aren't working, leave and come back when they do. 3/16/24 , I went in to the store to make a payment on my Equipment Installment Plan and ask a question about the bill; on the app, it was showing I had 9 installments left, but 22 credits remaining - that didn't make any sense. While on the way there, Myan & Jena had previously ordered Girl Scout cookies, so I brought those on this trip; multi-tasking at it's finest. Myan took my two payments for 2 different EIPs, both cash AND called into CARE and we figured out what was going on with the credits being mismatched. All was well, and I left the store. Upon leaving the store, I hear my name called and it's the new manager, Daniel. He proceeds to tell me that I'm no longer allowed in the store as I am hurting their CONVERSION and I was soliciting with GIRL SCOUT COOKIES. I'm sorry, what? I said but I'm a paying customer and have been for years, I haven't done anything, he said he was told by Kristen Hickey & Emily Zapata that I was banned from the store. That customers like me hurt their conversion and it didn't matter, I would need to go to another store to make EIP payments. I asked him to repeat that for me on film, and he sure did. Avoid this place. If you're not buying they don't want you in the store, cause it hurts their "conversion" and it is a door swing that is unnecessary. Be careful, cause they will have to call and talk to executive management to upgrade your sale and put everything and the kitchen sink on your account. If you are NOT buying and dressing your phone they will tell you that a phone isn't in stock and to go elsewhere. SHADY practices have taken over as they are letting all the ethical employees go. I immediately called the stores in Fern Creek and the new location in Shepherdsville - they are CORPORATE OWNED. Was advised they have gotten countless complaints about the Mount Washington location and how other customers have been treated as well. They are encouraging clients to change stores and/or go to Apple. Here's the deal, I worked at this store when it was under Mobile Advantage, so we know this community. There are tons of bill paying customers only and to have this attitude towards customers is awful customer service. This store HAS always been amazing until the recent buyouts in the past year and the smalltown service mentality has gone out the window with the new franchise. 7/8/24: Have been advised that since this interaction, which has been escalated to corporate and now part of their class action lawsuit (oh and Arch the former owners of this location have sold it off) that the manager Daniel has consistently continued to berate and gossip about this interaction with customers. Audio of the conversations that he's had with those customers has been forward to corporate as well. 8/6/24: CUSTOMERS -- did you know that you can go directly to Apple and upgrade your phone? Had no clue, until the Fern Creek corporate store advised me since the model I needed was not in stock. You can and they do NOT work on commission. The Apple Care is cheaper ($9.99) than Asurion ($18) , AND Apple has better options for phone selection and more information on devices. ALL phones and accessories can still be added on your phone plan for Equipment Installment. Take the trip to Apple and enjoy a low key upgrade experience with no pressure and no lies told.

Amazing customer service - regardless of what the situation - I am pre-paid, and they've never…read moretreated me as if I were beneath them. Whatever I have issues with, they assist me, and I'm out the door!! Way to go AT&T

From the owner: AT&T, serving over 81 million wireless customersread more

This is our closest AT&T location, but in the past the customer service had been atrocious. We…read moredecided to give them another chance, and I am glad we did. Omar was extremely knowledgeable of the plans available and helped us with all of our account issues. Best of all, they were not pushy on upselling, gave us exactly what we needed and informed us what was available in the future. I can now highly recommend this location.

I made an appointment to purchase a new IPhone on January 8 and arrived early. Jennifer W, who was…read morevery knowledgeable and helpful assisted me with this purchase. All I wanted was to purchase an upgraded IPhone, nothing else. A lot of additional information was thrown at me regarding plans, additional service options, additional products which I had no interest in and made that clear. Another salesperson then intervened and was very pushy about these additional services to the point of insulting me. When I declined the service his comment was "Boy I wish I had your money" insinuating that I was foolish for not taking the offer which was very insulting to me. I'm not sure why he even joined the conversation when I was dealing with Jennifer W. Nobody asked him. The more he talked about these additional services, the less interested I became in this transaction. He was unprofessional, pushy and rude. At the end of this appointment I was able to purchase a IPhone 17 and move on. It didn't need to be this hard. Hard sell tactics are unwarranted when the customer knows what she wants.

I got a new phone (Samsung Galaxy S25 FE). I am elderly and technologically challenged and needed…read moresomeone to set it up and activate it. Found Cellphone Doctor on google and called. Explained what I needed and was to to come on over! The owner did the job in 30-40 minutes and charge me a very reasonable price. Very pleased.

My IPhone 11 battery was degraded to the point that it would not a charge over 6 hours. I called…read morethe Cellphone Doctor and was able to drop off my phone for service immediately, and picked up in an hour or so. It works fine now, holds a charge and for a good price. I'm very happy with the service and professional help I received!

Fantastic workers everyone was super kind I was actually there when this other review was there and…read morewhen you are constantly clicking a pen when asked politely to stop I would also have a shortage of pens and not to mention your we also drawing on their tables so. Besides that they were all very nice and helpful 10 out of 10 would definitely recommend

1ST Steven & Devante unprofessional . Tif AWSOME. She gave alt wifi option. Steve should have…read morenever spoken to me but he lied about a pen supply. And Devante poor customer service and no suggestion of wifi calls being an option. Appreciate every female staff member who assisted me. Retrain your male staff. No phone service is an anxiety attack that happend. Radcliff store manager should review what transpired. Because yall are running out of pens per Steve he needed my pen why Steve? Devante had to leave during my on hold call. Thank you so much TIF!!! be blessed SIS!

I needed a new phone because I broke my old phone dropping it in concrete mix, and the staff here…read moregave me an excellent price and were supper kind and respectful. Highly recommended!

Had to wait in the car due to COVID regulations but only waited about 5 minutes. Sales person was…read morevery helpful and was able to assist us in making our purchase and getting new phone setup. Didn't take long from beginning to end and didn't try and sell us more than what we wanted.

I went to this location because I was overcharged on my phone bill. I have to say that Daniel was…read morethe most professional young man I have ever met at an AT&T store. The second I walked through the door his hand was out, he looked me in the eye and shook my hand, then asked me what he could do to help me. He fixed my problem and even got me to upgrade. Very impressed. I would have given the place five stars but I'm still not happy with AT&T as a company. Daniel was great though.

Courteous and professional. Helped me immediately and made the transaction go smoothly.read more

Carla took care of all my needs and questions. Very friendly and knowledgeable. Would recommend her…read moreto anyone.

My wife and I just switched from Verizon to T-Mobile. We now have 2 brand new Samsung phones and 2…read morebrand new Samsung tablets (all with data). We have 4 lines now, for essentially what we were paying Verizon for 2. All with the help of Steven, a very nice person who answered all of our questions and transferred everything from our old phones to the new ones. Thanks again Steven

I thought the service was excellent. Justin came out from the back 2mins while I was waiting in…read moreline of 3.i got a few things for my iphone14. He had me out the door in minutes. Great service here. Thanks