Calling this a resort is funny, it's the furthest from that to be honest. This is a shabby, run down disgrace of a hotel. Check in was a breeze as I'd prepaid. Whole place stinks and not of the normal Rotorua smell. Everywhere you walk is creaky and unlevel, the place is in disrepair. The room itself was premium ?? lol ok. Bed itself was 2 beds pushed together. All power outlets were loose and not all working. I made the mistake of prepaying breakfast to save a few bucks. Every hot item was open with no covers, there was a kid walking around sneezing facing the food, buffet attendant right there did nothing! Owners are tight wads only cooking the bare minimum bringing out 4 strips of bacon at a time when there are 4 people waiting. Other "hot" items are barely on, everything was lukewarm at best. Other items looked unappealing as well, watery juices, curdles looking yoghurts. Coffee was warm and watery. We only had toast. If I hadn't overpaid on a non refundable rate I would have left early. read more

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My buddy and I stayed here last night and were pretty happy with our experience here. We booked on Snap Travel for $60 so the rate was fantastic and the lowest we found in town. Check in process and was smooth and the front desk worker was great. She even tried to get us with a free upgrade, but wasn't available with the occupancy. The room was beautiful and probably our best spot on the trip in terms of room. It was beautiful and had a wonderful lake view. Bath tub and shower with a cool folding separator between the bathroom and bedroom so you can watch TV. While most things were great, there were some definitely some in perfections though. We were partly sold by amenities, but there wasn't really any good amenities. The gym was small and smelled pretty bad. The tennis courts were overgrown with grass and not worth a shot. Lake was blocked off so you can't really swim in it. The water smelled horrible. I took a hot bath and it stunk up the room so I had to load it with soap, however 2 out of 3 of the dispensers in the room came empty. Still happy with the stay, but would probably lean for a 3 if staff wasn't fantastic! read more

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I'll list the chronological occurrences service-wise that we experienced at this establishment... I don't want to come off straight off the bat as emotional and tell everyone to not stay here, but that's pretty much the short version of what I want to say. Longer cautionary tale is as follows: We arrived around 6:30pm on a Saturday. We were told by locals it was a holiday weekend so benefit of the doubt, maybe the gentleman running front desk was a little frazzled or overworked or the resort was generally understaffed this weekend, or he was having a bad day or something. Upon entering there was no one at the front desk. Checking out our surroundings we saw an apologetic sign that instructed us to press a green button on a phone set to ring for service. Picked up the hand set, no dial tone and no signs of power but pressed the green button anyway, still no feedback from the phone. After a minute of walking around the reception area trying to look for someone, management arrives to the front. Upon his arrival I say, "Oh, did I press the right button? Not sure if it was working since I didn't hear any dial tone..." With not even a greeting he whisks past my husband and I to the other side of the desk and is all "Yeah the phone's not working..." not apologetic or having a light accommodating air as should it be with personnel working reception and just gets down with the check in process. Just down and dirty business like we're at a gas station or something. Fine, we're all for straightforward interactions I guess... I ask for WiFi info because he doesn't offer any and he then hands us a slip of paper with a kinda sorta explanation, that's fine we'll figure it out we thought. Arriving to our room, the AC was running so that was nice, but the single AC unit was in the living room area with nothing in the bedroom so the whole hot and cold balance is pretty messed up between the areas. With further inspection we tried to operate the tiny room safe, but the instructions (printed out on a sheet of paper near the safe) seemed to be written for a completely different make and model safe being that none of the images and illustrated features of the actual safe matched with the instructions on the paper. The safe is Velcro'd to the wall for some reason by the way. After trying to self troubleshoot we end up following the final instruction on the paper which is to call front desk for assistance (safe had a lock-out function after too many errors). Picking up the room phone to ring front desk, of course neither of the phones inside our room work either. Ok no biggie, not a deal breaker since the whole place is pretty small, not a big deal to go to front desk in person right... Anyway while we were checking out the closet, we noticed we only had a handful of hangers so we thought oh hey while we are down there at front desk might as well ask for some extra hangers - pretty basic request, right? And! After logging into the WiFi we notice a 2GB data limit with no other explanation of what happens after that, so one more question to ask front desk guy. So I go down to front desk and I address these things in a really respectful and cheery way to the front desk dude: Me: "Hi! So we logged into the WiFi but I was wondering after the 2GB, is that it? Or what happens when the data is used? Can we just extend it or how does it work?" Front Desk Man: "2GB is a lot of data. You aren't going to run out." Me: "Uh, ok but like if it does then what?" FDM: "Let me explain to you - in the country here it's not the same as in the city, the technology hasn't caught up to unlimited data yet, so we have to do 2GB at a time, so people don't like use it for downloading movies or something. But if it's just Facebook or browsing the internet then 2GB will be just fine." Me: "Ok so 2GB at a time, so after that's used up then...?" FDM: "...then just come back and get another WiFi card, here I'll give you an extra one now." So FDM hands me another slip of paper with another Pin# for 2 more GB of data. A little clunky but I guess it's better than no WiFi for guests, right? So then I address the safe. I say, "Oh yeah also I think we might need your help with the safe in our room. We tried to follow the instructions but the illustrations don't seem to be for the safe we have in our room. Like the one in the instruction say press this orange button and I didn't see a button like that on ours and now I think it locked us out since we entered too many incorrect attempts so, it locked us out." He looks at me like I'm some sort of idiot then grudgingly agrees to go to our room to fix the safe, and we watch him twist and turn the safe around and press some secret button along an edge that was totally not on the instructions - fine, who needs to be user friendly right. Anyway, the sum of these numerous negative exchanges is why I would not recommend this establishment. A nice view is all you will get from this place. read more

Check in was quick and easy. There's plenty of parking, several pools and a spa. I liked that the wall could be opened so you can take a bath while watching TV. There's not a lot of channels on the TV, but in this area there's plenty else to do. The bed was comfortable and the AC was relatively easy to use. read more

This place seems to have fallen on the way side. It doesn't quite live up to the expectations set on the website. I would not recommend staying here. Pro: The inside of the rooms are nice. I won at giant chess. Cons: The location is far out from town. There is nothing to do without going into town. There is nothing to eat without going into town (we literally had gas station ramen). The front desk staff is a joke. The internet is poor. No microwave inside the room. For the price, I would expect much more. It's a has-been place that probably won't be open for long. read more