Comfortable room. Good size with nice large bed, good pillows and blankets. Bathrobes provided…read morewhich is a nice touch. Two comfortable chairs in the room and balcony looking into park across the street. We arrived late and they had turned on the heater so room was cosy. Bathroom a bit weird - large deep spa pool - but shower is over it so have to be agile to climb up into and out of it.

Great experience. This hotel/motel provided an excellent center point for our North Island…read moreadventures. Centrally located Easy to find Super friendly staff willing to answer any and all questions. Exceptional room quality with endless hot water ( thank you hot springs ). The bed was magnificently cozy. Parking was a non-issue and close to the room (free too). What else to say .... STAY HERE !!!

Calling this a resort is funny, it's the furthest from that to be honest. This is a shabby, run…read moredown disgrace of a hotel. Check in was a breeze as I'd prepaid. Whole place stinks and not of the normal Rotorua smell. Everywhere you walk is creaky and unlevel, the place is in disrepair. The room itself was premium ?? lol ok. Bed itself was 2 beds pushed together. All power outlets were loose and not all working. I made the mistake of prepaying breakfast to save a few bucks. Every hot item was open with no covers, there was a kid walking around sneezing facing the food, buffet attendant right there did nothing! Owners are tight wads only cooking the bare minimum bringing out 4 strips of bacon at a time when there are 4 people waiting. Other "hot" items are barely on, everything was lukewarm at best. Other items looked unappealing as well, watery juices, curdles looking yoghurts. Coffee was warm and watery. We only had toast. If I hadn't overpaid on a non refundable rate I would have left early.

My buddy and I stayed here last night and were pretty happy with our experience here. We booked on…read moreSnap Travel for $60 so the rate was fantastic and the lowest we found in town. Check in process and was smooth and the front desk worker was great. She even tried to get us with a free upgrade, but wasn't available with the occupancy. The room was beautiful and probably our best spot on the trip in terms of room. It was beautiful and had a wonderful lake view. Bath tub and shower with a cool folding separator between the bathroom and bedroom so you can watch TV. While most things were great, there were some definitely some in perfections though. We were partly sold by amenities, but there wasn't really any good amenities. The gym was small and smelled pretty bad. The tennis courts were overgrown with grass and not worth a shot. Lake was blocked off so you can't really swim in it. The water smelled horrible. I took a hot bath and it stunk up the room so I had to load it with soap, however 2 out of 3 of the dispensers in the room came empty. Still happy with the stay, but would probably lean for a 3 if staff wasn't fantastic!

This hotel is definitely getting outdated compared with other hotels. This place still uses a key…read moreto unlock the room. The room was spacious, as well as the bathroom. There is also an outdoor seating area behind the bathroom. Theres a miniature golf area in front, DVDs available to borrow, and a car wash area. Not a bad hotel, but I would definitely try a different hotel in the future.

My only real grip is their WiFi is slow and unreliable…read more The rooms are nice, clean, and the staff are amazing. Our room had a spa tub (jacuzzi tub) in the room. The only downside to that is that it takes forever to fill the tub. The kitchenettes are well supplied for a family of 4. The walk to downtown is easily walked (takes about 20 minutes); but, watch out for automobiles - even when in s crosswalk the drivers seem to care little. The office has a selection of DVD movies to borrow - if you find time for movie watching. The hotel is located within a short distance to numerous tourist sites.

The rooms smell like rotten eggs. Got worse the longer we stayed there. Opening the window helps a…read morelot! The service was great and it was overall an okay experience.

I wasn't too impressed at this hotel. The rooms are dark without much lighting available and seem…read moreoutdated. There are hardly any convenient outlets, which makes it hard to plug a bulk travel adapter into because the outlets are along the edge of the floor. I mean, but it's still a decent place to stay in for a night. The indoor pool is beautiful. I didn't get a chance to swim in it, but it looks so serene and calm. I don't really remember much from this hotel, besides the lobby being dark. The hotel is conveniently located next to PAK'nSave (maybe 5 minute walk), so if you're hungry or looking for snacks for your trip, definitely stop by the grocery store on your first night.

Absolutely do not book here! We reserved a room here 4…read moremonths ahead of our arrival date. They would not take a credit card, even though one was offered. We called and emailed to confirm several times but with no response. We finally reached them 2 days ahead of our arrival date and they confirmed our reservation. The manager was very short with us and cancelled our reservation instead of confirming it. They then supposedly emailed us the night before our arrival to ask for a credit card, which makes no sense as the reservation had supposedly already been cancelled. We never received this email. They were completely unsympathetic when we arrived, despite having our 2 young children with us. We asked for a room anyway since the Vacancy sign was out, and the the desk clerk just shrugged and said, "I must have forgotten to change it". Complete inadequacy and unprofessionalism on their part and they took no responsibility for their mistake. **EDIT** I emailed Martin, the manager, to express my dissatisfaction and he doubled down on his lie that we called to cancel. I reiterated that this made no sense since we showed up for our reservation (why would we do that if we had cancelled?) and they had sent a request for a resort card more than a day after they had supposedly received the cancellation request. He also completely ignored the fact that we tried for weeks to get hold him to offer a credit card and no phone calls or voicemails were responded to. Utter incompetence and disregard for their potential guests.

From the owner: Cedarwood Lakeside offers modern, comfortable motel accommodation in a quiet, relaxing setting on…read morethe shores of Lake Rotorua. Enjoy spectacular views of the lake and Mokoia Island and romantic evening sunsets. We have 16 quality ground floor units , ideally suited for families, travellers and corporates. Choose from standard studios with kitchenette and fully self contained two bedroom family units or lakefront suites at the water's edge. All units have lake views, free unlimited ultra fast WiFi, 5 Sky TV channels and are serviced daily. The complex features private indoor spa pool, an outside spa pool, heated outdoor pool, large BBQ area, children's play area and private jetty with a nearby boat ramp. Coin operated guest laundry available. Plenty of off street parking for boats. Mountain bike wash down area and storage available. Breakfasts available - continental or cooked. Conference venue on site for business or family functions, seats 16-36, equipment & catering provided. We are located within easy driving distance of Rotorua City Centre approximately 6 minutes away or 2 minutes drive to the Airport. Minimal Sulphur smell (if any at all!)

This is a hard to review becasue I had both the best and the worst of times here. Checked in late…read moreinto room ONE, which had been getting the PM sun all day the shades were fully up. It was like 95 degrees when I got to the room. I turned on the AC closed the blinds went to dinner came back and it was maybe 85. Too hot to sleep they brought a fan with a cooling unit. DID NOT SLEEP. Tried the internet since too hot to sleep and ZERO. They called the company reset it and it barely worked and hardly did the entire time except in the common areas. The good news was the weather changed and I loved my second day, enjoyed the pool and had the best dinner of the trip with the degustaiton menu in their little restaurant. I walked up the street to use the internet at the Craft Bar. It wasn't cheap and I owe a lot of the problems to my room, on the sunny side and with the AC in the adjoing room.

Location: This town is pretty small so location wasn't an issue. It's within walking distance to a…read morelot of restaurants. Grocery store a bit further if you don't have car. It was about a 15 minute walk. Tours do pick up from the front entrance. Rooms: Ours was on the 2nd floor but luckily they brought our luggage up for us as the rooms weren't ready when we arrived. The two bedroom we had was okay, nothing special. There was a strange smell in the bathroom- like sulphur, which reminded me of Iceland. It was unpleasant. There is a small "kitchen" area but the counter and sink were pretty high. Service: I am giving this hotel 5 stars mainly because of the service, which is something I rarely do. Everyone at the front was extremely helpful and nice. They were also very hard-working as they seemed to cover the front checkin checkout, luggage service, as well as the restaurant. We called down with questions and by the time we came downstairs, they had printed out a map for us. I accidentally left my laptop in the room and after I emailed them, they shipped it out to my next destination. The hotel I was going to didn't even respond to me until days later.

This hotel is beautiful! Their staff is very attentive and friendly. Star is wonderful! She…read morealways proactively checked on us and helped us when needed. I highly recommend this hotel not only for its beauty and comfort but for exceptional service from Star.

A stylish & hip luxury lodge located next to the lake just a short distance from Rotorua. We…read morestayed there for 3 nights while touring around a warm and sunny New Zealand. The first thing I noticed was the A/C-even though we have been staying in expensive places, this is the first with in-room A/C-hallelujah! They are located at the bottom of a steep and narrow driveway in the middle of lush gardens and jaw-dropping scenery. Another thing you can't help but notice is their affinity for the color black-it is called the black Swan after all-the building itself is painted black, even the walls inside the pool are black making for a most unusual experience, and of course their are numerous real black swans in the lake nearby to feed (desk provides some bread). We were situated in room 5 (the have 8 in total) with a killer view of the lake. The room is very high style with deep black carpet, white king bed and sleek modern bath. There's even a little black and white checked teddy bear that gets tucked into the bed with the turn-down service. The shower has both a big rain shower head as well as the hand-held wand and plenty of water pressure. There is a small restaurant upstairs that serves breakfast (you select from a menu, same choices daily) as well as evening although we only sampled the breakfast which was freshly prepared and good. The pool was solar heated so quite warm and they also have two whirlpool spas in a separate small building above the pool. In short this place is a quiet luxury oasis. Quite expensive but a nice treat. Highly recommended.

Good size rooms with in great condition. Love the fact that this hotel is so green and even the key…read morecards are not plastic - very impressed. The communal areas lack at atmosphere rather sterile and not a hotel lobby or bar that you would love to hang out for sometime. The place is rather noisy with noise traveling to my room that was at the end of a corridor. A good hotel that's value you for money but not a destination hotel

Booked a suite. Room was dirty, outdated in desperate need of refurbishment and very overpriced…read more The smell from the surrounding geothermal area was unbearable. We were unable to sleep or eat in the room. Only cutlery supplied were two teaspoons and when we asked for a bottle opener were told to go down stairs to the bar to get drinks opened. Absolutely the worst place we have ever stayed in and would NOT recommend it to anyone. It was that bad we left one day early and are still waiting for the manager to return our call regarding a refund.

Perfectly situated on a prominent point on Lake Rotorua with fantastic views of the lake. We were…read morelocated in a cozy one bedroom cottage, a very large suite. Complete with kitchen, washer/dryer and two tvs. This was totally unexpected as we arrived after dark and were not sure what Peppers would be like. It turns out to be a nice lodge house with a few cottages along the lake bank. Beautiful views, lots & lots of flies. Beware, although they are not the biting kind of flies, they seem to swarm around light. Keep your doors closed they will quickly enter. The cottage itself was equipped with a very comfortable king bed and huge bathroom. Great shower set up and a nice hot tub on the deck which you can fill with wonderfully warm water much like a huge bath tub. My only complaint is that the tub deck area was not clean. The tub was full of bugs and the window screen needed to be cleaned. We had an incredible nights sleep due to the comfy bed and great black out curtains that put us in a deep trance for the night. We woke up each morning to an incredible breakfast. Well done Peppers. This is at the main lodge although you can also order room service. I had the egg Benedict which was floated on top of a delicious potato instead of an English muffin. Loved it along with all the fresh fruit, juices and cereals. My hubby had the three egg omelet with lamb sausage and a couple of veggies--made to order. There were other choices as well. This was included in our stay and excellent. Loved this special place. A bit spendy for the cottage but oh well we had a great time. Off to Wellington

Beautiful and very peaceful. Can't wait to come back. Best view in Rotorua. Wished we had few more…read morenights to relax there.