VRBO is a joke. Everything is being handled through a 3rd party. Our property had a very scary electrial issue. We were instructed over the phone by the host on how to trip one breaker so the outside switch would stop smoking and popping while keeping the fridge inside on because they were all tied in together. It took them 2 days to get an electrician out. He showed up at 5pm the day before we were leaving, just as we were about to walk out for dinner. We had to wait an hour for him to leave. Just for him to tell us that the wiring was done wrong and he wasn't comfortable fixing it so he just left it tripped. We've been waiting for weeks for the owner to respond to a refund request. All they keep telling us is that the owner is out of town. Mind you, they have not stopped renting this place out. People rented it the same night we left. We've always used air bnb and only tried this because, to be honest, it was a little bit less expensive. Never again. We'll pay the extra. The app does a terrible job if keeping you know when the 3rd party responds to your messages. I get the email before the app notification. Most times, it notifies me the next day that the company replied to my message. The company just regurgitates what I've already said a hundred times and then says "thank you for your patience while we handle this". But nothing is being handled! Terrible customer service. Update: After weeks of frustration I decided to contact VRBO through facebook. And the response was so good, I'm changing my rating from a 1 star to a 3 star. Amy personally handled my case and did in one day what I've been trying to do for weeks. The only reason I'm not giving higher stars is because this took far too long. I had to spend many hours going over this with so many different people bevause of the 3rd party involvement. I would recommend using their facebook plateform if you have issues. I do wish VRBO had an option through there site or through their app that was as convenient as there facebook chat was. read more

Hidden Fees While the property I rented was great, the online property said it included ALL FEES. Not true. There was an unexpected additional fee added to my cc for this trip. As a Californian consumer, hidden fees are forbidden as a result of Assembly bill 537, known as the "honest pricing law" was specifically designed to target lodging rate transparency. VRBO didn't adhere to this law. This is something to consider. When I left this review via VRBO's system they wouldn't publish it. Thanks Yelp and Trust pilot for posting honest reviews. read more

Consumer experience warning: I recently booked a vacation rental through VRBO and canceled the reservation shortly afterward. Based on communications I received, I believed a refund would be processed, but the matter remains unresolved and approximately $5,335 is still in dispute. Over the past several months, I have spent significant time attempting to resolve the issue through customer service channels. My purpose in sharing this experience is not to attack anyone, but to encourage consumers to carefully review cancellation policies and retain all written communications regarding refunds. If you've had similar experiences with vacation rental platforms, I'd be interested in hearing how you resolved them. read more

New Host Beware As a first-time Vrbo host, I expected transparency and timely payment. Instead, my first payout of $864.70 has been delayed, and I later learned about a mandatory 30-day payout hold that Vrbo admits is not disclosed during onboarding. After being told my payment would be sent on June 19, I contacted my bank, which confirmed no payment or pending ACH had been received. I requested proof that the payment was transmitted, including an ACH trace number, but Vrbo has not provided it. I hope Vrbo improves its communication with new hosts because they deserve to know about material payout policies before listing their homes. read more

Vrbo - receipt of payout that has not been received to date - Vacation Rentals Near Me - Wareham, Massachusetts

We thought we were being smart by booking a Vrbo as soon as they opened for the 2028 LA Olympics. The host approved our booking, and we messaged back and forth. Three weeks later, the host cancelled. She cited "unexpected environmental events such as earthquakes, floods, or other natural disasters..." as the reason, but then messaged me directly saying, "I hadn't realized that these are Olympic dates and I have family coming from out of town." Vrbo tells me the best they can do is offer a $120 OneKeyCash credit. Meanwhile, the next comparable house that is still available is several thousand dollars more. We wish we'd booked another house with a reliable host from the beginning, and we really wish Vrbo/Expedia would do more to protect and take care of their customers--especially customers who have booked every vacation with them since 2018. read more

They represent the HOST only, not the client I will never use them again! HORRIBLE! The code for entering the unit did not work and it took 2 hours to get in then the place was a disaster. VRBO kept us on the phone for 3 hours and finally we were able to find a decent place without their help and VRBO gave us their $80.00 commission and helped not more. the owners "Grand Welcome Monterey Bay" refused to return our money even though we did not stay there. read more

Vrbo - refrigerator that a gallon of water would not fit in full of ice - Vacation Rentals Near Me - Wareham, Massachusetts

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Booked a property several months in advance for a trip to Spain for a special event. The property was just 6 blocks away from the beach and the event we will be attending. About a month before the trip I went in to communicate with the host and found that they had sent a message several weeks prior which I hadn't received notification about. The host message said that they weren't sure why VRBO had allowed us to book the property as they had moved the property to inactive well before we booked but VRBO moved it back to active for some reason. In any case the property was not available. I called VRBO to talk with them about the issue, which had been caused by their error, and was told that they would "certainly make things right by helping get a full refund and assisting with re-booking a comparable property, up to twice the price of the previous property". The case was then elevated to a manager to assist. After reviewing the manager said that they would process the full refund and would send me a list of other "comparable" properties that we could re-book. He said he could see that there were "several" options he would send. I waited why he processed the refund and then he sent a link with only one re-booking option which was several km away outside of the town where the event was happening. I expressed my dissatisfaction and the manager said that because I didn't immediately check the hosts message and respond they wouldn't cover any additional costs, so there was only one property at the same rate we had previously booked. I asked to be elevated to another manager or someone with more authority and the manager claimed several times that there was not anyone above him and that his decision was final. I did end up re-booking on my own, but the cost was of course higher since this is a large event so there were very few options still available. I'm giving a star for the refund, but I'm terribly disappointed in the lack of assistance considering the problem was created by VRBO itself because they moved an inactive property to active without host approval. I have used VRBO MANY times before without issue but this experience has soured them for me. It's great until there's an issue and then don't expect much. read more

Very poor dispute resolution. I spent over 5 hours on the street trying to work with them to find a relocation. The only alternative they offered was significantly overpriced and not a reasonable solution. Don't expect them to honor promises like a free night or provide a fair resolution when problems arise. Based on my experience, I would not book with or work with them again. read more

HORRIBLE IN THE WORST WAY. I made a reservation on their website months 8 months prior for Washington DC for the 4th of July week for the 250th. We were driving from Atlanta and I messaged the host about check in time. He responded a few hours before check in that he was CANCELING our reservation. Literally the day of and a few hours before check in!!!! I called VBRO support and they said that they give a refund and up to double the amount for a new last minute place. The problem is that there were only 7 places left in the area and they are all 4X the cost!!!!! My family and I are literally stuck in the city without a place to stay!!!!!!! They refused to allow me to talk to a supervisor and kept saying there is nothing we can do. WE are STRANDED in DC with NO PLACE TO STAY!!!!! read more

I really didn't plan on leaving a review, but I feel like I should share what happened. I booked through Vrbo and arrived on April 7, 2026. Right away, the place just didn't feel like what I expected. There were some cleanliness issues, accessibility concerns, and the elevator wasn't working, which made things harder than they should've been. Because of that, I decided to leave shortly after arriving and didn't stay at all. I returned the key and reached out to both the host and Vrbo right away to cancel and get a refund. What's been frustrating is that nothing really got resolved. The reservation wasn't canceled, and even though I was told a partial refund was issued, I haven't received anything. A full refund wasn't approved either. I also didn't hear back from Vrbo after following up. Overall, it just wasn't a good experience, and I wish things had been handled differently. read more

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I feel misled by VRBO regarding insurance charges. I clearly remember selecting only one insurance policy, yet I was charged for multiple additional insurance products that I did not knowingly authorize. When I contacted support, I did not receive clear proof of my consent. Instead, I was repeatedly redirected to the insurance provider, which did not resolve the issue or explain the charges. Overall, the process lacks transparency, and the insurance additions during booking were not clear or properly explained. I feel that the way these charges were applied is misleading and unacceptable. read more

Misleading Pricing and Eroded Trust I've used Vrbo in the past, but this recent experience was a deal-breaker. I attempted to book a condo for Thanksgiving--limited time with my spouse, and we needed to finalize quickly. The listed price was reasonable, but when I went to complete the transaction, the total jumped by $200. The only way to restore the original price was to open a credit account. This kind of pricing manipulation is misleading and unacceptable. It creates false urgency and erodes trust. If this is how Vrbo handles pricing transparency, it raises serious concerns about what else might go wrong--hidden fees, unreliable hosts, poor support? I didn't have time to pivot to another platform this time, but I won't be back. This deceit cost Verbo a customer for life. I'm sharing this to help others make informed decisions. Travelers deserve honesty, especially when planning time-sensitive trips with loved ones. read more

I'm sharing this because I'm still furious and I want other travelers to know what can really happen on VRBO. Last month I booked a condo in Hallandale, Florida through VRBO for a two week-long stay with my elderly mother and her aide (both in their late 80s). The listing specifically advertised "elevator access," "beach chairs and pool access for guests," (for which we paid an additional amenities fee per day to the Beachwalk resort) and "well-maintained amenities." None of that was true. The elevator was completely out of service for 12 hours-- something that is genuinely unsafe for people my mother's age. I immediately contacted the host and VRBO support to report the unsafe condition. No one fixed it. The elevator stayed broken and access a long hallway to another building to use their elevator was locked by security. That wasn't the only problem. The pool area was crowded and chairs held by guests for the entire day even when no one was using them. The "beach service" promised in the listing was for old chaises with dirty, moldy cushions full of sand, rarely availabe in a crowded in little area of the beach. The unit itself had broken tiles on the balcony, and furniture that looked like it hadn't been cleaned in months, and dirty kitchenware in the cabinets. After we checked out I left an honest, detailed 1-star review explaining exactly what happened. A month later the owner's agent "Stay Away" reached out and offered me compensation for the "terrible stay." I thought, okay, at least they're trying to make it right. I responded and we started discussing an amount. Then, without any further conversation, the same agent filed an extortion report against me with VRBO, claiming I was trying to "blackmail" them by leaving the review and asking for compensation. VRBO removed my review. I never initiated a conversation with them. I never said "pay me or else." I simply accepted their offer to discuss compensation after I had already posted the review in good faith. This is exactly why I will never trust another VRBO property again. The platform lets hosts and their agents weaponize the review system. They dangle compensation to get negative reviews taken down, then turn around and accuse the guest of extortion the moment it suits them. Meanwhile, travelers -- especially families with elderly members -- are left dealing with unsafe, misrepresented properties with zero real accountability. If you're thinking about booking through VRBO, read every recent review twice, screenshot everything, and assume the worst. Because the "trust" they market is completely broken. I learned that the hard way. read more

Terrible first experience my wife made a reservation and the house that was listed was a scam. They told her they would refund money 48 hours before she called and they started scamming her that it has to be 24 hours and you guys have to wait even though it was completely their fault and we lost vacation because of this company never again it never happened with Airbnb save yourself time and money and dealing with this terrible people and go make a reservation in another place read more

Host at your own risk with VRBO. I had a scam artist guest attempt to get me to refund their entire stay for no legitimate reasons. The guest disputed the VRBO charge with their bank. $1,980 was debited from my checking account. I was told 3 months later the charge resulted in my favor. Instead of receiving the $1,980 back, another $1,980 was debited from my checking account for a total of $3,960. The guest only paid $2,900 total with VRBO fees and taxes. After numerous hours of getting nowhere w VRBO customer service, I finally received a message from VRBO that nothing can be done to recoup the $3,960 that they stole from me. read more

The fees are so outrageous it's not worth it. Over 800 bucks in taxes and fee for 3 nights. no thanks. read more

Vrbo - over 800 in fees and taxes for 3 night. Insane. - Vacation Rentals Near Me - Wareham, Massachusetts

Consumer beware. I booked a reservation thru Expedia website for vrbo property at 309 Juanita lane, Taos. Was told by vrbo that reservation did not exist. When I tried to get my money back which was within cancellation grace period they would not refund the full amount. Once they take your money, they keep it. read more

My experience with VRBO was absolutely horrendous. I had to clean the bathroom myself. The backyard was overgrown and nasty. The furniture was dirty and cheap looking. There was no garbage bags, we had to use grocery bags. The unit was nothing like it was described when I reserved it. I also had to spend an hour on the phone with an AI assistant that could not find my reservation. I really would like a refund. This made my trip to St Louis horrible. Dr. Timothy Luther McNair read more

BE WARNED: If you rent from VRBO, this is what it says at the price information ... "all fees included". But that is not true, Actually, it's false. When you go down to the bottom of the listing, in small letters it tells you that VRBO will charge a service FEE separate from the property owner. Just wanted everyone to be aware that when you see the words "all fees included", that is a false statement. read more

I purchased a 3 day vacation rental property on the beach for $3400. For that price I was expecting an excellent host and a stress free experience. Unfortunately, there were some issues with the beds having bugs and I was severely bitten all over. This caused me to have to leave the vacation rental early. I reached out to the host to let him know my issues and that I was leaving my trip due to them. He completely ignored me and never responded. Today I spoke with a VRBO representative and he argued with me that I probably got bitten by mosquitoes and it wasn't from the house. He said he tried to reach out to the host and had no response so he couldn't help me. VRBO sucks for customer service even when you actually have a legitimate complaint. They don't help you, they are extremely combative and try to prove you wrong. I have time stamped photos that my bites occurred from the house and still nothing was done. I also told them the host retaliated against me and rated me 1 star after I left him a bad review. This platform seems to have very unprofessional people that always side with the host. They keep your money even if you have to leave early due to an issue at the property. I would not recommend them at all. read more

We are planning on visiting Hawaii. We booked a nice place that is available, VRBO confirmed the reservation 24 hours later with an email saying "your trip is all set." We booked flights, airport parking, etc... on Christmas day we get a message " your cancellation request was approved by the host". What we didn't request to cancel. It took several hours to find out that the area we booked does not allow short term rentals. Why did they allow a booking to even get that far? Great, now we are going crazy trying to find a place. Thanks VRBO, you lost any possibility of ever booking through you. Buyer beware. read more

Renter beware: if you go on Vrbo site for a vacation rental and locate the booking you want to make and pay the host's realtor a service fee, be aware that Vrbo will charge a second service fee. Best to deal directly with the host or the host's realtor and completely bypass VRBO. Ignore the VRBO pop ups that claim "all fees are included in the booking price". read more

DO NOT BOOK THROUGH VRBO. I REPEAT, DO NOT BOOK THROUGH VRBO. The host misrepresented the property. The entire building reeked of smoke, and there were drug users and homeless people IN the hallways of my rented apartment. The host was largely unresponsive, and was of no help. Neither was Vrbo customer support. In fact, it is the WORST I have ever seen in my life. They put you on hold for what seems to be FOREVER, keep transferring you to other departments, the line will often drop, and they do not have a good record keeping system, so you have explain yourself OVER AND OVER AGAIN. They do not appear to be based in the US/Canada and all sound robotic as if they are reading from a script. They stated that a refund was at the discretion of the host, and they couldn't do ANYTHING to make things right. Essentially no protection for the guest WHATSOEVER. Anyone can simply make a listing, post devious pictures and misrepresent the fact, and we're basically at their mercy. You can send pictures, videos and testimony to no avail. I've now lost over $600 to this misadventure. NEVER AGAIN. If you must, please, ONLY use Airbnb. read more

Vrbo - Entrance to the listing I booked. - Vacation Rentals Near Me - Wareham, Massachusetts

NEVER, NEVER USE VRBO My extended family booked a vacation to the Oregon coast in Jan. 2025. VRBO has had our money since then. Last weekend as we drove to the coast, six hours into an eight-hour drive, we get an email saying that the property was no longer available and they had NOTHING else to offer us. What? An email, two hours before check in, what if we didn't have the ability to check email while traveling? We spent HOURS on the phone trying to find other options, they couldn't have been less helpful. They had no contingency for us, a party of nine, with children and a dog. We were out big money and basically stranded. They held onto our money for 8 months, and had nothing in any way to help us, provide additional support or options. There should be fines, and legal penalties for this type of incompetence. read more

If i could give zero stars I would. We rented a cabin in April in SC for my uncles Funeral....and the host required a $1500 deposit due to having fire pits and a log frame exterior. Even though the host approve the return of our deposit it's is now 4 month later we STILL do not have our $1500 deposit back from VRBO. I have records saying it should be refunded. I also got on the phone with VRBO Customer SERVICE at least 4 seroate times. We just reported them to BBB and also to American Express and there team is going after this company to get out money back.... Kholoud from VRBO was the manager I talked to who said she would call back and also give updates and never did. FIRE HER. AND FIRE THE Customer Service rep group. THEY ARE DOING A TERRIBLE JOB ....AND THIS IS THEFT! I may sew them as I got married this past month and have a lot of bills to by. I WILL NEVER RENT FROM VRBO AGAIN. read more

I will never use VRBO again in my life. I booked a trip to cape cod months in advanced for my family (a 5 yr old and 6 month old). I was planning to use this weekend to propose to my girlfriend. After not receiving check in instructions I message the host while driving down to the cape. I got no answer via text or phone call. I call VRBO customer support and after being on hold for 10 minutes they tell us the host decided to cancel our booking, 20 minutes before we are supposed to check in. We are now 3 hours away from our home with no where to stay. I told VRBO customer support that they need to find us a place to stay because this is their host who did this. they told us they could only refund my original purchase. I told them absolutely not good enough, as I'm just drove 3 hours with a baby and am not going back home. They owe us a rental to stay at. after being on the phone with them for an hour the best they gave us was a hotel room in a different town. We had perishable goods we had to throw out because they wouldn't fit in the tiny hotel fridge. I had to change my whole families plans to stay in a hotel instead of the house we booked. I also had to change my proposal plans, which was a complete secret. VRBO is a terrible company and I'd advise against anyone using them in the future. Absolute nightmare! read more

Do not use this site! They do not care about the owners. They only care about money. If you cancel a reservation for issues that come up im the rental and need to be fixed or for what ever reason, they want you to pay over $100 for the cancellation. If the guest cancels, they owe you nothing!!! When a guest does damage due to partying or stupidity, vrbo will not cover the damages. They will not reimburse you for the money you had to pay out of pocket for damages even though the booking includes rental insurance. This company is a joke! read more

Disappointed with Host and Vrbo's Damage Deposit Process After our stay, I received a form to rate the host. While the host was generally fine, they were overly intrusive--reaching out to me every single day of our 4-day stay, which felt excessive. When booking, I purchased a non-refundable property protection plan for $59, which covered up to $1,500 in accidental damages--a precaution I took because we have a large family and understand that accidents can happen. In addition, the host required a $700 refundable damage deposit, which I also paid. However, a day after checkout, I was notified that only $350 of my deposit would be refunded. The host claimed our dog had urinated on the couch, and that some kitchen towels and a comforter were stained. No proof of these claims was provided, and Vrbo's platform does not allow hosts to share photos with guests, making it impossible to verify the alleged damage. I contacted Vrbo to ask why the damage protection plan wasn't used first. They informed me that hosts can choose whether to use the protection plan or deduct from the guest's deposit. This policy offers no real protection for guests, and opens the door to potential misuse. It's frustrating to pay for a protection plan only to have the host ignore it and take money directly from my deposit. Vrbo reached out to the host, who then spoke to me in a condescending and smug manner. This experience has left me extremely disappointed, and I will not be using Vrbo again. I also plan to share this experience widely to help others avoid similar issues. read more

Don't book through VRBO! Two days and countless hours trying to accept and pay. Their platform sucks. If you call you get someone in a language you don't understand. It's just not worth your sanity!!! read more

I booked the coastal house that I had been staying at for years. I love the house but the service I got from Vacasa/Vrbo was the worse! First night, there was no heater in the second bedroom and they did nothing about it. The second night all the power went out and we had to go to Yachats a\nd get another place to stay. I asked for a refund and only got 1/3 of what I paid when I should have received HALF. read more

Lakeside Wooded Retreat. Wadleigh Point Road, Kingston, NH Was here with my sisters for our summer getaway. It was great. We were in a one-room ground floor suite that was about 15 hillside steps above the lake (Great Pond AKA Kingston Lake), although not huge, it fit us nicely with a queen sized bed, pull out queen couch & a comfy twin sized rollaway bed. Nancy, one of the homeowners (they live in the upper two floors of this beautiful lakeside home), was accessible by cell phone if there was an issue (she texted us good info about places to dine/snack/hike/etc.) & she had left us a welcome note along with a bottle of wine & her husband took us for a wonderful electric boat "cruise" at sunset. Nice touch. Full kitchen & bathroom, dining area, under-cover patio with chairs & table (great place for reading, along with the bench on the dock) a dock on which we lay to gaze at the stars late one night, direct access to the lake on which we kayaked a few times, firepit, Adirondack chairs on the edge of the lake, water toys & canoe on which to float to & around the nearby island. It all made for a really good sisters' getaway. read more

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Terrible experience. We had major issues with our booking, including safety hazards, and VRBO doesn`t even bother to reply my Emails. - We were double charged - There were surveillance cameras undisclosed on a property - Floor to ceiling massive mirror almost fell on our 2 yr old son - Our security deposit is still not refunded, although host claims it was refunded We sent over 10 Emails and they claim it`s with "specialized team", yet haven`t received single reply for over 2 weeks read more

Terrible customer service - I booked a VRBO in Kennilworth,UK for March 2025- VRBO doubled booked the property -so I cancelled my reservation because they could not honor both bookings. This cancellation (due to their mistake) was done one month proior to the booking date. VRBO did not give me a full refund- still owes me $155.00 and after numerous attempts to get my refund, VRBO has done nothing. I keep getting emails that it is being sent to the account department with no resolve. VRBO if you care to do the right thing my case number is: Case Number: 138157623 Very dissatisfied with VRBO :( read more

Booked a place in Vienna for 4 people, they took over €1000 from us and the place was never available. we talked to the "host" and they said they never even had their place listed on vrbo. when we called vrbo they said the money goes through a second party and they have no way in refunding us. currently working on a lawsuit because this site is clearly working with fraudulent hosts. don't ever use vrbo, use Airbnb or go through a hotel. read more

First time I have ever booked through them and I will never book through them again! They couldn't find my reservation. It took Vrbo four hours for the representative to find any of our information. Wasted half of our day! Didn't even offer any sort of a discount we will never use them again and I will pass the word. Does anybody know how to let the corporation know? I asked customer service and he said there's no way to go up the ladder. read more

Stay away from VRBO and this property!!! Property: 4207664I reserved this property for a certain date described as "Cozy 1-bedroom condo with AC and WiFi in SMDC Marilao Nearby SM Mall & PH Arena". Stay away from these low lives!They have an active listing in Expedia/VRBO. I reserved their condo and Expedia/VRBO confirmed the reservation. Shortly thereafter the property owner called me and told the unit was already rented on that day. They asked me to cancel my reservation so I can get my money back. But I also purchased travel insurance. I ended up spending over 3 hours trying to get a refund mostly for the $16 travel insurance! I had to file a claim to the insurance company, who just ignored it because I'm asking for refund of the premium and not the cost of the reservation. And it was very difficult to file a claim for a minuscule $16, I had to submit documents and the website did not work very well in mobile devices. I had to spend another 3 hours taking to Expedia and VRBO who just passed the buck to the insurance company once again. Expedia and VRBO sold me travel insurance on a nonexistent property! It's not insurable because there is nothing to insure! Also the nerve of this property owner - they even blamed me for the mistake saying I should have contacted them first before I reserved with Expedia. Then when I called them back, they pretended the phone number was not the property's phone number. What a bunch of scoundrels! Don't book this property or use Expedia/VRBO as you'll find yourself working very hard to get your money back. It took me forever to find thr contact information for customer service on Expedia/VRBO's website. You'll be led to their dumb AI chat room. They hide this very very well so they don't get bothered by you! read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

Let the buyer beware... you'll get no support from Vrbo.com. We booked a property through them three months ago. Paid in full. Reservation was accepted. They even sent the key Sunday afternoon for an arrival three days later. We're set, right? Nope. Sunday night we get an email from the property owner saying they booked through another site. In other words, they got a better offer at the last minute and pulled the rug out from us!! They've sat on my money for three months. We had other options three months ago that we don't have today. We needed to book elsewhere and paid an extra $500 and needed to go to two different places in separate towns. And what was Vrbo's response to my plea for help? Nothing. Silence. So, I reached out again, still nothing. A third try? Yep. Nothing. By remaining silent, Vrbo.com allows these underhanded, shady, and probably illegal behaviors. They don't protect the traveler. They protect the renter. I'm suffering punitive damages, but will the property owner even be punished? I'll never know, since Vrbo doesn't care about customer support or show they care to help or even answer. If you want peace of mind, stay away from this site!!! read more

I booked a stay in Vancouver for my child to attend a conference. Once they returned and I saw photos of the apartment, it was obvious it was the same as pictured. I reached out to the host who then ghosted me. I complained to VRBO, sent pictures, followed up repeatedly and was only told they were trying to work it out with the host (who was suspended and the listing taken down). After a month of calls and emails, I was then told that since we did not complain why still there and leave the property (there was no time or availability) that VRBO would do nothing to help us except try to contact an unresponsive, suspended host! Even though I pointed out that nowhere in the listing or booking does it state that you MUST contact VRBO while you are still on the premises or else you have no recourse. I will never use them again. read more

What did I pay vrbo $600 service fee for? Almost got my booking cancelled because vrbo forgot to make the payment to property management company, and then vrbo made it my headache and hassle to fix the problem. read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

I tried booking twice and each time had issues that Vrbo was super slow to help with. It did not involve a host. It was an issue with Vrbo itself. read more