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    VS Pros

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    11 months ago

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    ADT Security Services - Wires left bare.

    ADT Security Services

    (50 reviews)

    Steele Creek

    Not sure which office I'm reviewing as the most recent people stated they came from the office…read more'near Carowinds'. Recently upgraded from the obsolete Pulse home system to the current Command/Control system. I have a detailed review of Pulse here on Yelp - less than stellar. The major drawbacks were the short range cameras and the WiFi-wireless 'security'(?), or lack thereof. Fat too easy to spoof/jam as I found out within 6 months of the installation. I finally bit the bullet and requested the upgrade to Command/Control after receiving a reasonably good price (finally). Competent crew and installation went smoothly. Cameras are much better (now with audio), and camera sensitivity range has more than doubled, along with a slightly higher resolution. Unfortunately, the WiFi/wireless 'security'(?) is only marginally better, with my system being partially 'knocked out' several days after the upgrade. 7 outdoor cameras total, with 4 cameras focused on the west side of the home, parking area and lengthy driveway - two cameras on the northside and two on the southside facing the same driveway. The two cameras on the northside caught the culprit turning into and coming down the driveway. Out of the two cameras on the southside recording the same driveway, the one closest was knocked completely off line while the second failed to record, although it stayed on line. A camera inside the home monitoring the living room and front door was knocked off line also. After the perp left, I 'reset' the entire Command/Control system, resulting in everything coming back online. Sadly, the Cloud Memory offered in the standard package won't last me half a month, and all recordings stopped until the next billing period! I 'upgraded'(?) to the Video Memory Cloud Package(?) at $4 more per month, only to get a 50% increase in Cloud Memory, with the oldest recordings automatically deleted when max cloud memory is achieved - same as Pulse previously. Still not sure what my new monthly bill will be, although I'm sure it will be at least $10 more per month on the new 36 month contract. Seeing how it goes with the newer system. Will attempt to sell to previous Pulse components on Craigslist shortly.

    AVOID this alarm system. The WORSE. A bunch of scammers and incompetent people. also really…read moreexpensive for the worst service. def much better alarm systems out there than them and much cheaper.

    VS Pros - securitysystems - Updated June 2026

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