I started coming here when I moved to Victrville! ILOVE the Doctors I have dealt with here but…read moremostly, I love Dr. Wang! He is so personable & he goes above & beyond for his patients! The staff there is also very kind & helpful! I have recommended them to several friends & will keep doing so!

My husband went here for the past 4 years and has gotten 4 pairs of glasses he has yet to wear…read morebecause every time he gets them his prescription needed changed. He is on social security disability and lives pay check to pay check the optometrist that helped us was every pushy to get his eye examination done because he was her last patient. I think its ethically wrong for a business to know he has this corneal edema that isnt stable (obviously because the prescription changes a significant amount every year) and not advise him agent getting glasses and spend his money just to take it he spent over 400 this past set on glasses for all the lenses comforts for disappointment because he can't wear them. We would have gone back sooner about this matter but I had to do a little more digging and advocating to see more what corneal edema was all about. They advise you ain't getting prescription glasses till you have had lest two consecutive optometrist visits of no change in your prescription to get prescription glasses.

Customer care, every time I called the first thing that was priority is my insurance, and if I was…read moregoing to pay with my insurance That wasn't even the reason for the call to begin with, Then the whole attitude behind the person who answers the call. You can tell. They really don't want to talk to you. When you leave a message, they respond with a cold text. That is even worse.. This clinic was highly recommended Highly recommended, but once you get in there, and you get established, the treatment is different I don't think that the physician knows what staff is doing with customers, I have an amazing insurance, and I'm OK with going elsewhere I shared my concerns with an employee, and when asked to speak with the physician that also became impossible This is why people go down the hill to get good services Very unfortunate I do not recommend going to this clinic. Sorry truth hurts

Golden eye Optometry is the best optometry in the high desert! It's clean organized and has…read morewonderful staff. Everyone has good customer service and they're very professional but a shout out to Caesar he's awesome! My husband and I have been coming here for a few years and they always have a lot of different brands. Definitely recommend this Optometry office.

I set an appointment over the phone and it was super easy…read more Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place.

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.read more

I've been going here for years (legit like 15 years!) I…read morewouldn't go anywhere else . Roxanne's customer service is always a 5 out of 5 to say the least ! Dr. Two and Lisa have always been great . I trust the team with friends , family and more . Constantly recommending people here because I know they will be in good hands! Keep up the good work

ABSOLUTELY HORRIBLE! Please never go here! The customer service here is the worst I have ever…read moreexperienced, and I have been to plenty of optometrists. They are extremely rude here and the doctor seems quite incompetent during exams, he does not go into detail with checking your eye and has an attitude himself. The lady working the exams and front desk started yelling at me as well as making remarks to make me feel dumb when I had been very polite with her. It is quite unprofessional to be yelling and acting ghetto in-front of all the other customers within their very crowded "waiting room". They are not thorough during exams and will quickly pass you off to the next person. They try and act smart and are not out for your best interest but profit. The wait is extremely long as well. I waited over two hours to see anyone, and meanwhile they were gossiping amongst each other. Aside from all that, they do not seem very sanitary and never wipe any machines or surfaces down. They have a very outdated and old-school way of keeping files and they often cannot keep track of peoples files. America's best is much better than this place, and I much better prefer them. I will definitely not be coming back to this mess of a "business". Please trust the reviews at this place.

Long wait for appointments. Receptionist seemed as if they didn't want new clients and was short…read moreand quick to get off the phone

Honestly the owner of this place should really consider new staff members, snickering about people…read morein front of patients and judging others is very rude.

I do not recommend going here, I was charged double for an eye exam by the worker Fabiola. Store…read morelocation lingered around for three weeks to resolve the problem with the transactions that they have yet to hendle! Thanks for packing $75 Fabiola.!! Definitely will not be coming back to this location!!.

Dr. Jabari and rest of staff are amazing!!! She solved my very complicated vision issues with math…read moreand creativity. Game changer for me! I highly recommend this institution!

Nicest doctor ever & awesome stuffs, who have been there forever…read more I been going here together with my kids&husband, I guess for more than 7 years or so. Highly recommended

Cane here for a prescription told the dr i wasn't happy with my prescription and he said he was…read moreconfident in the prescription he gave me. Honestly how are you going to tell me my prescription is fine when your not the one who is wearing it. Besides that a nice dr but didn't care to help me any further.

I wasn't greeted when I walked in. An older gentleman acknowledged another customer who entered but…read morecompletely overlooked me. The younger employee never even looked up to ask how he could help. It was a disappointing customer service experience, and it's the reason I'll be taking my business to Costco.

They are a rip off. They sent us an advertisement in the mail for 2 pairs of regular lens glasses…read morefor $99.99. Went in to get them, and was told the deal was only for kids glasses. I wear kid-sized frames, and explained that to them, but they would not extend the offer to me because of my age. They of course put the disclaimer about the offer being for kids in print so small you can't read it, even after taking a picture of it and blowing it up to see it better. Compared to every other place I have purchased eyeglasses, their prices are very inflated. I went elsewhere to buy a pair of glasses. Be aware of any advertisement they send in the mail!

I've been going to The Eye Shoppe for years with all my kids--we're a family of seven--so it's been…read moreour go-to spot for eye care for a long time. They recently moved to a new location, which is much smaller and tends to feel more crowded and congested, especially during busy hours. They've also had a lot of staff changes over time. On my last visit, I didn't recognize anyone, which was a bit disappointing because I used to really appreciate the familiar faces and the relationships we built over the years. There aren't as many glasses options anymore, especially when it comes to name-brand frames, and the turnaround time for glasses seems longer than it used to be. That said, they still move through appointments quickly and get you in and out. It's not quite the same experience I remember, but I still appreciate the years of service and hope it improves with time.

I definitely WOULD NOT recommend, unless you like getting your time jacked around. In that case…read morethis would be the perfect place for you. I had my first appointment around May 2020. I arrived at my appointment a few minutes ahead of the scheduled time. There were SEVEN people waiting for their appointment outside in addition to myself and my husband, making it NINE people waiting to be seen. I asked how long the wait was and they said they were running about an hour behind. This was at 9:30 in the morning. My husband and I decided to leave because this is an unacceptable amount of time to wait. I decided to give them another chance because my husband's company is changing insurance and I wanted to have my eyes examined before the change. My appointment was at 12:00. When I arrived there were FIVE people waiting ahead of me in the waiting room. I was given some papers to fill out and asked to have a seat OUTSIDE. What?????? IT'S THE MIDDLE OF FEBRUARY. IT'S FRICKIN' COLD OUTSIDE!!!!! If someone has to wait outside it should be one of the five visible employees inside the office. Give them a laptop and send them out. They're the ones responsible for overbooking, not me. I asked how long the wait was going to be. I was told at least 30 minutes. Again, unacceptable. Again, I left without being seen. As a sidenote: I was notified three separate times with a request to confirm my appointment (which I did after the first notification). But no call to let me know they were running late. I had to juggle my schedule around to make time in the middle of the day to come to this appointment. The least they could do is be on time. I doubt that there are many emergencies that would account for the amount of time they run behind. ONLY GO TO THIS OPTOMETRIST IF YOU HAVE PLENTY OF TIME AND PATIENCE TO BURN!!!!!!

Dr. Wetzel is a kind and caring man. He is very patient with children and adults. His exams are…read morethorough and he is never in a rush, but explains everything in great detail. He cares deeply about his craft and is very knowledgeable. My husband and I have been wearing glasses since we were very young, he is by far our favorite optometrist. Friendly and knowledgeable staff as well!

My experiences, communication and services were disappointing to say the least. When scheduled my…read moreappointment I were told something totally different. I arrived ten minutes early. So I walked to go in and the door was locked. I went back to my car to sit down because I use a walker. Other people came to the door and they opened it. They called me to express that it was important that I arrive on time. When checked in at 9am no one told me they were behind schedule. After waiting until 9:20 am a young lady came other to get me. So I asked why her why wasn't I called at my scheduled time. The response wasn't what I expected since the other people were allowed in before 9am. So when asked why they were allowed in before 9am. I was told they had a 8:45am appointment. If my memory serves me correctly the office doesn't open until 9am. This why of customer service and favoritism is unprofessional.