I set an appointment over the phone and it was super easy. Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place. read more

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.

I just wanted to say thank you to Gabby. This is my first time with prescribed glasses and sun glasses. My experience started a bit rocky because the polarized lenses made things seem 3d . Rather then say there was nothing she can do she asked if it was ok to ask me a couple questions. That led to her figuring out what the issue was and now I have a pair of polarized prescription sun glasses and they are great! I am very happy with their customer service and will definitely be going back when it's time. Thanks again for going above and beyond Gabby, I appreciate you. read more

I haven't been to this location in 4 years until today and I'm still just as pleased. I called today to make an appointment & got one luckily (just like the first time I went). I was in & out in a hour - hour half. The staff is extremely friendly and helpful. The location is clean with a lot of options for glasses. The doctor answered all my questions & was extremely patient and polite. I recommend this location to my family anytime they need to be seen. read more

The Customer Service is terrible. The girls are rude. When you walk in the girls and one guy in the front are sitting around gossiping waiting to clock out. Except the one that sits right by the door when you walk in. She is really nice and professional. Lady at the middle desk is rude. Really Didn't explain the coverage and what I was paying for, or give options to choose from for lenses. She Just gave me a total. She kept staring at me as I was looking for a frame which was uncomfortable. I had a similar experience the year before with the same person but thought I'd give them another shot. Definitely will never be going back. I will literally drive back down to rancho to my old office which is 45 mins away just because of the customer service alone. read more

I want to express gratitude for Dr. David Shin, he was very patient with me and adjusted my prescription to assure I felt comfortable and made recommendations based on his expertise of why he recommended changes. He also provided me with options. Very pleasant man and patient. read more

Good experience good vibes . I recommend this place cool people here good Doctor . Since I walked in they make you feel welcome will be coming here again you should too . Thanks Gabi for the good customer service. read more

I was here with my daughter last week. In the 12+ years that we have been to this office, we have never experienced any of the staff ever be rude like that day. Denise in the front office was rude right from the start. When she asked for insurance card, I said oh let me look for it, right away without a skip she said she couldn't see us. Ummm hello, I wasn't done looking in my wallet, which I had the card. After that she just gave me paperwork, but again very rudely. We were assisted by the Dr and got her exam BUT she never put on the form that we were there for a contact exam which is totally different than glasses exam. Angelica was next to her and was trying to step in to help us out, better attitude but not the best. While we were waiting and there was a full room of patients Denise was just relaxed in her seat with her legs crossed and up on the desk. That is so unprofessional for such a good office. After her exam we were told to go see glasses , which i was a bit confused. Thankfully we were later assisted by Maria in which she caught we were missing the main exam we went for. SO now she had to go back to get her exam done. If it wasn't for the attention Maria has with her job we would have not been aware the wrong exam was performed. I do have to say Maria is always going above and beyond to make sure the patients feel taken care off and understand. She was very patient with my daughter and showing her for the first time to use contacts. I really wish the Dr would look at his front office staff and demand they are more professional and attentive to patients. That can really make some patients not come back. I am just glad they have Maria, Gabby and Liz there to make sure everything else of the visit is good. read more

Nice little office, the Doctor was very sweet and caring. Went over my prescription, contacts and lasik. The staff is very nice and caring too. I wish they had a large selection of brands and glasses. But over all they where amazing. read more

Went here to get glasses. The Dr rushes... got my script wrong tried to get them fixed here .... aaked for Dr to slow down so we could get it right. They made me an appointment and then called back and asked me to go somewhere else.. I was not rude to them. I was very polite, especially in light of the fact that they screwed up my prescription. I have been wearing glasses for ten years and I have never had this problem. They Have available appointments pretty quick. Now I know why. Don't waste your time or money going here. The doctor is not a listener for sure, and he goes way too fast. He doesn't even give your eyes time to focus. Not a good place to go just saying. read more

The biggest selection of glasses I've seen in the high desert where they accept VSP insurance. You'll get you money's worth here with your benefits. Tiffany's Oakley RayBan So many great brands to choose from you'll find what you want here! read more

The Doctor was so nice and so patient. The ladies in the office were also nice and helpful. They have a large selection of name brand glasses but they also have cheaper options! I definitely recommend this office. read more

Love this eye doctor and the staff! So knowledgeable. I'm really happy the place across the street stopped taking my insurance so I could discover this place. read more

Great Friendly Doctor and Management! Maria was wonderful and friendly! Excited and happy to come back to pick our my Glasses !!

I love this place! Professional employees, quality products and reasonably priced! I highly recommend this business.

Dr. Katz was amazing. He addressed all of my concerns regarding my vision. Staff was very helpful. I definitely recommend Vision Express. They also accepted our VSP Insurance read more

Brought all our teens here and got GREAT SERVICE throughout the exams, lens replacements, and a new frame purchase. Then had to come back later for repairs on some old frames and they were very quick! On top of that they were very nice with a great sense of humor as well! read more

Very helpful if you're looking for motorcycle glasses this is the place they are authorized dealer for Wiley x top notch brand we be recommending this place to all my riding brothers read more

Not happy with my frames and they weren't cheep... they arms keep getting loose. I keep going back to tighten but once I leave it's only a couple days before it happens again. I'm going to see how they deal with this situation. read more

Friendly staff, thorough examination They take medi - cal and offer affordable frame+lenses promos for those on a budget. read more

Been coming here for a couple of years now. Service is always great. All the staff members are very nice and sweet.

Doctors were friendly. They were always very helpful to me. Made appointment and they take you in fast. Great customer service. Work with my insurance. I usually visit twice a year, and got contact lense here. read more

I recently went to Vision Express because I need glasses to drive. I was seen by David S, Shin O.D. who did a thorough exam I was also seen by Gabby Perea to pick out and order my new glasses. I was notified a week later my glasses were in. I picked them up, but noticed the bifocal was a little low. When coming back to the office I saw Lisset Parra who happily rechecked my glasses and saw they were just a little off and reordered new lenses. Thank you all at Vision Express! I can see again! read more

Professional staff and thorough doctor. Doctor and staff were very patient with my child and I. We had a good experience, thank you. Good prices and help with glasses adjustments too. read more

The ladies at work in here were pretty nice my main concern was with the doctor that had seen me this day he was a little rude and continue to taco for me you would ask me a question and I will be answering him in midway you would just cut me off and begin talking didn't really seem like he's paying attention and listening the glasses were all fairly overpriced I really just one here for my eye exam will definitely be going somewhere else to actually purchase my glasses! read more

Great place thank to staff and dr for taking care of me. I came in with eye problems they took my medical insurance card and Id filled out a few short forms and in a few minutes I was being seen by the assistant and only a short wait after that the dr. Gave me a prescription and I was on my way. I don't wear glasses but if I did I would shop there to they had a huge selection to chose from read more

Dr. Sheila Bartlett, was amazing. Kaiser Optometry did my eye exam couple of weeks ago and I ordered a years supply of contacts because of a deal they had. To my dismay Rx was wrong and I'm stuck with a years supply of contacts for one eye. Dr. Sheila Bartlett corrected my Rx, and now I see better. Thank you Dr. Bartlett, wish I had gone to you first, would have saved a lot of money. Respectfully, S. Bayer read more

After first visit, the staff were pleasant, knowledgeable, and most helpful in choosing the type of lens and frames that will daily-wear well. The Optometrist was professional, pleasant, calming, and adept enough to diagnose and prescribe lens that perform best for my Wife's conditions. We have full confidence in the Optometrist and staff, and is now our preferred choice for prescription eyewear. read more

The employees and Doctor are great. Very helpful and nice. HOWEVER plan to be here for more then 2 hours. Every time we come we end checking in 15 minutes prior to our appointment only to have to wait at least an hour to see the doctor. I think they need to schedule their appointments further apart so that patients aren't waiting. They need to consider that their patients time is just as important as theirs. I'm sure it's frustrating for them when a patient arrives late. So at the same time it's frustrating when a patient shows up on time and is left waiting for excessively long periods. Fix this issue and they would be a great place to go to for vision needs. Otherwise prepare to sit there doing nothing for a long time. read more

This is my second review after getting my second pair of glasses here. When I look at reviews from 2014, I have to think that the staff have changed (although there is one individual who generally LOOKS unhappy to be there). Anyway, ALL phases of my experience were positive. They got me in very quickly (same day), and my wait time was under 15 minutes. The Optometrist was excellent, and spent considerable time with me answering questions and making sure my prescription was right. While the frame selection could be better, I found frames I like. The technician was very patient discussing all my options, features, and insurance. Unless future issues arise, this is my new place for glasses! read more

BEWARE!!! I have been a patient at this office for 2 years. I had my contact exam in November, the doctor gave me a pair of contacts that he said I should be fine with but to come back if there was a problem. Well I picked the wrong time of year to go in because I was extremely busy and didn't call back to have my contacts rechecked until January. These people won't work with you, their excuse is always "you signed the form stating so and so". So I would have to pay $50 for a new checkup, I asked the girl if she could give me a break because the doctor knew he wasn't giving me the correct lens, but to try it out. She said "you waited too long, now you have to pay $50". Retention clearly isn't a priority for this office. I will be switching. I know it was my fault, but its not like I called 6 months later. Any how, take what you may from my review, I will not be going back to this office. read more

I will never return...the staff is rushed..and will not give you a complete prescription for the glasses and exam you just paid for., they only will fill out a partial prescription and this includes the one they give you for free AND the copy you pay for so you cannot get a second pair of glasses from elsewhere read more

From the curb, this place looks like it's going to be teeny tiny. Don't be fooled, they have a massive office, and tons of frames. I was impressed with their pretty darn good selection, clean office, and nice staff. I didn't end up finding what I was looking for, but I think this will be where I head back to when I'm up for my next eye exam. FAR better than the place I had my exam in 2011. read more

LOVE this place. They are very nice and will work with you. You have 40 days to take back the glasses and exchange them if you aren't happy, which I didn't know until I had to take a pair back! Kevin is really nice and will help you if your glasses need adjusting. read more

Staff went above and beyond to help me with my irritated eyes. Very helpful in all areas. Love that I wasn't turned away like many other optometrists did. Will take the whole family here! read more

I haven't had an eye exam in a while and I was overdue for one. Didn't really know what to expect but this place was really great! Everyone was so nice from the staff to the Doctor. They were quick to help and the doctor didn't rush his questions and actually cared about the visit which is an awesome quality. Frames selection is nice also, and it won't make you break the bank. I will be going here exclusively for future visits read more

Really liked this place, the staff was really nice and so helpful in getting me the right pair of glasses. I definitely recommend it to anyone looking for an optometrist. read more

This place will make you sign your signature on a document to release your own ordered glasses, but will refuse to provide you with a copy of the document you just signed. You will also be charged $1.50 for a copy of your receipt and $1.50 for a copy of your prescription. read more

Do not go to this place it is absolutely terrible they will make you an appointment and then when you show up with the appointment date and time and your medical information will turn you away with a simple I'm sorry.... they will not make an exception to fit you in even knowing it is their mistake that they overbooked and did not honor your appointment.... it is possible they even move appointments around at their own discretion please beware! I had a health navigator from my medical insurance company call on speaker phone and make the appointment for me and provided all of my medical information for me and my three children and yet and still when I showed up they said my appointment was moved to the following Friday after checking my children out of school.... just terrible don't waste your time! read more