I started coming here when I moved to Victrville! ILOVE the Doctors I have dealt with here but…read moremostly, I love Dr. Wang! He is so personable & he goes above & beyond for his patients! The staff there is also very kind & helpful! I have recommended them to several friends & will keep doing so!

My husband went here for the past 4 years and has gotten 4 pairs of glasses he has yet to wear…read morebecause every time he gets them his prescription needed changed. He is on social security disability and lives pay check to pay check the optometrist that helped us was every pushy to get his eye examination done because he was her last patient. I think its ethically wrong for a business to know he has this corneal edema that isnt stable (obviously because the prescription changes a significant amount every year) and not advise him agent getting glasses and spend his money just to take it he spent over 400 this past set on glasses for all the lenses comforts for disappointment because he can't wear them. We would have gone back sooner about this matter but I had to do a little more digging and advocating to see more what corneal edema was all about. They advise you ain't getting prescription glasses till you have had lest two consecutive optometrist visits of no change in your prescription to get prescription glasses.

Long wait for appointments. Receptionist seemed as if they didn't want new clients and was short…read moreand quick to get off the phone

Honestly the owner of this place should really consider new staff members, snickering about people…read morein front of patients and judging others is very rude.

I set an appointment over the phone and it was super easy…read more Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place.

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.read more

It is that time of the year again to get our eyes checked. Both my daughters and I got our eyeglass…read moreprescriptions from our optometrist a few weeks back. Now we are ready to get our eye glasses from Costco Optical. Upon arrival, you'll want to scan the bar code to get your number in line. Yes, it's no longer a piece of paper you pull out from a holder. The scan is a better system than before IMHO. Once your number is up, you'll be called and helped by one of the staff members. My daughters and I spent some time looking for the perfect eyeglass frames. Luckily, they both found something they like. Funny, they picked from the same designer, but just different designs. I, on the other hand, was a bit choosier. I got two pairs... one for computer and another for distance. Yes, I am at the bifocal stage, but chooses to do the put on, take off, and put on method LOL. Hey, it works! Kid you not, eyeglass frames at Costco Optical is super low cost! You can't beat $50+ or $60+ frames. They have a very good selection of frames and they are of good quality, too. They also have higher end frames. The add-ons such as transition, high index lens, etc will be additional cost. They currently have a fantastic special... buy one pair, get another pair for $50 off. With my VSP benefit, it's even more savings. Both my daughters eyeglasses came out to be a total of $169+ and my two pairs were a total of $280+ (I had a few add-ons because I'm old and need the extra help LOL). I am very pleased with the outcome. Thank you! Staff was exceptionally nice, friendly, patient, and very helpful. Thank you so much H* for your extra attention and care! You know who you are. I will come back to Costco time and time again for new eyeglasses. Thank you, thank you, and thank you!

I was there yesterday evening, there was a lady behind the counter doing absolutely nothing, after…read moreasking me if I had a question I told her no I'm waiting to be helped, she walked around and pretended to do something for 10 minutes before acknowledging me... if you don't like your job don't work there. It's that simple, after 10 min she calls me and then leaves to get my RX. Comes back and goes behind the counter to talk to the lady another 10 min without saying anything to me and leaving me at the table. I just left after that. It was very clear she was intentionally ignoring me. It seems after Covid everything went downhill. I manage two dental offices and I would never treat a patient like this. It was ridiculous

Great Place. Dr. Nguyen was very professional and reliable. Good customer service…read more Highly recommended.

When in for an annual eye exam. I have to say I will be returning in the future. Dr. Nguyen was…read morevery professional. He spent his time to explain what he was doing before he did it and actually listened and answered my many questions. Unlike most Dr.'s these days that says everything is fine and doesn't answer your questions (maybe because they don't know what their doing)...and I've been to quite a few different places. Great service. Highly recommended!

Nicest doctor ever & awesome stuffs, who have been there forever…read more I been going here together with my kids&husband, I guess for more than 7 years or so. Highly recommended

Cane here for a prescription told the dr i wasn't happy with my prescription and he said he was…read moreconfident in the prescription he gave me. Honestly how are you going to tell me my prescription is fine when your not the one who is wearing it. Besides that a nice dr but didn't care to help me any further.

Dr. Wetzel is a kind and caring man. He is very patient with children and adults. His exams are…read morethorough and he is never in a rush, but explains everything in great detail. He cares deeply about his craft and is very knowledgeable. My husband and I have been wearing glasses since we were very young, he is by far our favorite optometrist. Friendly and knowledgeable staff as well!

My experiences, communication and services were disappointing to say the least. When scheduled my…read moreappointment I were told something totally different. I arrived ten minutes early. So I walked to go in and the door was locked. I went back to my car to sit down because I use a walker. Other people came to the door and they opened it. They called me to express that it was important that I arrive on time. When checked in at 9am no one told me they were behind schedule. After waiting until 9:20 am a young lady came other to get me. So I asked why her why wasn't I called at my scheduled time. The response wasn't what I expected since the other people were allowed in before 9am. So when asked why they were allowed in before 9am. I was told they had a 8:45am appointment. If my memory serves me correctly the office doesn't open until 9am. This why of customer service and favoritism is unprofessional.

FYI: This is the VISION CENTER in the MALL…read more My husband and I recently went to the Vision center and I have to say if you're looking for a rude and un-polite experience, this is the place for you. The doctors are okay, however the entire experience is nothing but work. Trying to get an appointment seems like pulling teeth to these receptionists. They can't be bothered with you, and forget scheduling an appointment.... That is just to hard to do. The Spanish girl with brown hair is the worst one of all!!! I will NOT be returning because these people need to offer more than great glasses...they need some decent staff as well. I would rather spend more money and have a nice experience. I spent over 600.00 out of my own pocket, not including insurance, and somehow these women made me fill like I was trash! Wal-Mart has better staff, and that doesn't say a lot in my opinion. Horrible, Horrible, Horrible experience.

This is the "McDonald's" of eye care. If all you need are…read morenew lenses or such, I'm sure its fine. We called with a worrisome issue, a possible retinal tear. We were told Dr Katz could see and diagnose, so went went right down (because they were listed as a provider on our VSP vision plan) Katz did a quick eye exam and assured us all was fine and just needed new contacts, said these symptoms "happens to many people at 60". Low and behold, days later (while we wait for the new contacts to "come in") my husbands symptoms are getting worse... So I called and spoke to a GP doctor who said there is NO WAY anyone can just look into an eye - even an OD -- without dilating the pupils to see a retinal tear. There could be a torn retina still - that we dont know about. A dilation was NOT done by Dr Katz... so his reassurance was worthless. We wasted time, and could still possibly have an emergency issues that could cause my husband to go blind. Is this the industry standard of eye care? I hope not! In years past we've gotten contacts there, with mediocre results... but it's a walk in vision place in the mall.... what can you expect?? For our eyesight we want a real ophthalmologist who knows what they are doing. Please dont guess and gamble with our eyesight. The least Katz could have done is take and look and say "seems OK on the surface, but I recommend you get a dilation, and I don't do that" Geesh. That said we had NO issues with any of the staff...They were all fine, and friendly. The setting was hectic and busy with a lo of walk ins... and the staff was preoccupied, but for good reason.

I recently had 2 cataract surgeries. I am a 62 yr. young female. My doctor was Doctor Fabricant…read morewho I had no previous knowledge of. He was wonderful and the care I received was top notch. He is a very pleasant and kind man and I can't say enough good things about him. I am eternally grateful that I found him. Thank you!!! Joan Vincent-Hanlon

My Wife had Cataract Surgery. Dr. Fabricant & his Entire Staff are absolutely Professional in Every…read moreway! I'm Retired Military and haven't seen this level of Organization, Efficiency, and Professionalism since I Left The Military!!!