Long wait for appointments. Receptionist seemed as if they didn't want new clients and was short…read moreand quick to get off the phone

Honestly the owner of this place should really consider new staff members, snickering about people…read morein front of patients and judging others is very rude.

I've been going to The Eye Shoppe for years with all my kids--we're a family of seven--so it's been…read moreour go-to spot for eye care for a long time. They recently moved to a new location, which is much smaller and tends to feel more crowded and congested, especially during busy hours. They've also had a lot of staff changes over time. On my last visit, I didn't recognize anyone, which was a bit disappointing because I used to really appreciate the familiar faces and the relationships we built over the years. There aren't as many glasses options anymore, especially when it comes to name-brand frames, and the turnaround time for glasses seems longer than it used to be. That said, they still move through appointments quickly and get you in and out. It's not quite the same experience I remember, but I still appreciate the years of service and hope it improves with time.

I definitely WOULD NOT recommend, unless you like getting your time jacked around. In that case…read morethis would be the perfect place for you. I had my first appointment around May 2020. I arrived at my appointment a few minutes ahead of the scheduled time. There were SEVEN people waiting for their appointment outside in addition to myself and my husband, making it NINE people waiting to be seen. I asked how long the wait was and they said they were running about an hour behind. This was at 9:30 in the morning. My husband and I decided to leave because this is an unacceptable amount of time to wait. I decided to give them another chance because my husband's company is changing insurance and I wanted to have my eyes examined before the change. My appointment was at 12:00. When I arrived there were FIVE people waiting ahead of me in the waiting room. I was given some papers to fill out and asked to have a seat OUTSIDE. What?????? IT'S THE MIDDLE OF FEBRUARY. IT'S FRICKIN' COLD OUTSIDE!!!!! If someone has to wait outside it should be one of the five visible employees inside the office. Give them a laptop and send them out. They're the ones responsible for overbooking, not me. I asked how long the wait was going to be. I was told at least 30 minutes. Again, unacceptable. Again, I left without being seen. As a sidenote: I was notified three separate times with a request to confirm my appointment (which I did after the first notification). But no call to let me know they were running late. I had to juggle my schedule around to make time in the middle of the day to come to this appointment. The least they could do is be on time. I doubt that there are many emergencies that would account for the amount of time they run behind. ONLY GO TO THIS OPTOMETRIST IF YOU HAVE PLENTY OF TIME AND PATIENCE TO BURN!!!!!!

I set an appointment over the phone and it was super easy…read more Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place.

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.read more

Nicest doctor ever & awesome stuffs, who have been there forever…read more I been going here together with my kids&husband, I guess for more than 7 years or so. Highly recommended

Cane here for a prescription told the dr i wasn't happy with my prescription and he said he was…read moreconfident in the prescription he gave me. Honestly how are you going to tell me my prescription is fine when your not the one who is wearing it. Besides that a nice dr but didn't care to help me any further.

I highly recommend. Dr. Vanesian spent two hours with me going over my eyes. Lena, in the office,…read moreis also very helpful. Their computer records are linked with the Phelan office and I will be going there as well for followup.

It's a nice office, and the process for the eye exam and all went well. It's the back log at the…read morelab, and other reasons you'll wait a while for your glasses. They tell you 'about 2 weeks'. I'm currently still waiting for my glasses 1 month and 1 week later. I'm even told (over the phone) that my glasses were there yesterday, but that I'm unable to pick them up until I receive a text. Still haven't received that text into the afternoon the next day now. There was a backlog originally from the manufacturer regarding the frames, and I have been calling to try to figure out the delay over this time. There were promises made of communications back with updates, but I received none. The last time the glasses took close to a month. Plan on that. Knowing my glasses have been at the office for over 24 hours now, and not receiving that text...hm.

Buena Vista Eye Care-Adelanto…read more March 2025. The day following this exam began with not one thing going according to what I was informed would be the timeline. I waited the amount of time I was given then I called for an update then week of the 24th. I was told the lab was checking the quality of the lens. At this time, I had one and a half weeks until I was leaving the state again. I called later in the week and was given the same exact reason. The following week and with seven days remaining, I decided to go to Buena Vista Eye Care and inquire in person. I was again, given the same exact reason and I wondered if there was a sign hanging in the back area with this one response to be given to customers when and if they asked. At this point it was past the number of days I was told they would be ready and with my departure day at hand, I quite frankly told the gal that I was being screwed over. At the least, she could have called the lab for an actual update, but she didn't. I left on my trip without the new prescription I was promised and had to drive literally more than 3,727 miles (round trip) without decent glasses. However, I did receive a message while on the road that the glasses were ready. When I returned, I went to pick up the glasses and they were nice but I did question the obvious bi-focal lines. I spoke with the manager who finally explained why the delays; it was due to my insurance. Okay, if I had been told at the onset I would have had a different mindset. If the assistant had checked the insurance I would not have received erroneous information. I thanked her for the explanation and left. I tried the glasses at home in more detail and wasn't happy because at the inside area of both lenses were literally grind marks! I called, explained and was told to come in anytime and we would see what "might" be available as a remedy. I decided I did not have the time or energy for more of the same. I was again preparing to leave in a few weeks. Disillusioned, I drove to the store, placed them on the counter in front of the gal and told her that I would never wear these and to give them to someone else! "Really?" was the only response. I replied yes then left the store. This was a rotten experience that has truly left a foul taste in my mouth. I hope no one else has to suffer through this treatment and if so, leave your review to inform others of your experiences.

Moved to the high desert recently from Sandiego. Needed full work up and new computer/reading…read moreglasses. Took awhile doing research to find a doctor. LOVE the office deco while super organized staffs, open space and welcoming. Scheduled to see Dr. Dena Thamsopit...I read up her bio (USC then Ohio and practice history). I had past retina damages (hole/impact then retina detatchment) and had laser tx from well known LA & Sandiego retina specialists. Front staffs awesome ....efficient, in immediately+paper work then patient waiting room. Agreed to do comprehensive eye tests ($40 checking retina, visual field test, pressure check etc....all inclusive)....technician GREAT! After the tests Dr. Thamsposit got me. Dr. Dena Thamsopit calm and thorough. She reviewed results (retina pics by the technician)....pointing out various laser scars from the past retina damages, no growth, optic nerve states etc. I liked how Dr. Dena T. took time to go over everything. I felt comfortable with her expertise and experience. Dr. Dena helped me make decisions on glasses (in the pas had progressive and index which is costly)...Dr. gave me her opinion which made lot of sense and went with what's covered first. Dr. Dena Thamsopit walked me out to the staff (MEL) and briefly told MEL key points. Excellent:). MEL is awesome! MEL helped me in choosing a frame I felt good on, explained things, re:insurance and other options (not covered if I want to choose something more).....the whole deal. I appreciate that MEL is great at what she does and cares. 6-8 wks for Medi-cal glasses. I can also get new lenses put into my existing personal frames for $60 which I will. Best to have 2 pairs. Lastly office called me the day before to check if I am coming in. Nice. Thank you!

My first and only BAD experience! And with BOTH the exam and glasses…read more I am 80 years old and have been wearing glasses for 65 years and have never had a problem. But here, almost everything about this saga was a failure. After 2 failed attempts at making the glasses (that they blamed on the lab) and I still couldn't see, they wanted me to come back yet again and get another eye exam. I was not happy with my original Dr. to begin with (who I felt gave a minimal exam with minimal communication). I certainly did not want to repeat that experience. They said I could have a different Dr., but by then I had lost all confidence in this place. I have terminal cancer and can't keep going back. I asked to please get a refund as I had no confidence that this was ever going to turn out well. They gave me a partial refund after 1 month of my begging for it. But they still made me pay $514 dollars! Unbelievable!!

Overbooked/behind schedule and has the nerve to charge patients a late fee. Friendliness at the…read morewindow could improve.

It was a dark and stormy-day. The wind was howling, and the forecast warned of impending snow. I…read morebraved the winter weather, with my designated driver, to the Apple Valley frontier. When we arrived, the parking lot was vast with plenty of parking, and the warm waiting room was a welcome reprieve from the cold. I checked-in around 8 am and waited in the lobby, which had space for about 30 seats and a nearby bathroom. My appointment was for 8:45 am, and my name was called shortly around that time. Rebecca was kind, friendly, and professional. She assisted me with the eye test that displayed a farmhouse in the distance, the Snellen chart, and asked if I was comfortable having my eyes dilated. After she applied the drops, she led me to a second waiting area, where I only waited a few minutes before Paige called me to another room. Paige gently checked the progress of my dilation and added a yellow dye to help the doctor see any abnormalities in my eye. When Dr. Ryan Smith arrived, he was kind and friendly. He used hand sanitizer before he greeted me, which I thought was a pro move. I'm not a germophobe, but I know doctors see multiple patients in a day, and I appreciated his diligence. Dr. Smith examined my eyes and answered my questions. I don't always feel heard when it comes to my health, but with Dr. Smith, I felt he valued my health and listened intently to my feedback, not simply relying on his vast education and experience but viewing me as a partner in my health. His warm demeanor showed a doctor who truly enjoyed caring for the eye health of his patients. I recommend Dr. Ryan Smith to anyone needing gentle, attentive eye care. Thank you, Rebecca, Paige, and Dr. Ryan Smith!

The quality of care at Pacific Eye Institute is excellent. The Drs are very knowledgeable,…read moreconcerned and ready with patient answers. The only concern that I have is the unprofessional conduct which the front reception desk has displayed to me. Mind you, the receptionists are friendly and helpful, but it is the ongoing talking, laughing, and discussing issues rather than clinic job duties that really annoy me. Is there a certain point for office staff to act professional in their job?