Bad cashiers service , came here today . The store have no customer, the girl help me very nice ,…read morethe handsome cashier with shaved eyebrows don't know how to do customer service at all , cool face , unhappy

The customer service staff by the register and the care free manager on duty on July19th can both…read moreuse a customer service refresh. Every action to process a transaction seems to be a bother with heavy attitude. Merchandise is also thrown around with complete lack of care. Overall, a lackluster customer service experience that limits the chances of any repeat visits.

Returned a dress the other day, never worn, had all of the tags, original receipt and the card used…read moreto purchase it. I never received a refund. 36$ down the drain

Horrible customer service. So many things. I Just wanted to give a shout out to the two lazy shop…read moregirls on Saturday, July 13, 2024, at 3:00 PM at the Braintree Mall location in MA. When I first entered the store, I said hello to the first girl. No response. Not even a smile. My daughter showed the other girl a pic of a dress on her phone and asked if they had any in stock. Exact words, "if we do, it's on that wall." pointing toward the back. Next, when I found a similar dress, we needed help getting it because it was high on the wall. She immediately came over and demanded I not pull on the dress because I was going to tangle them. I am in my 50s and never been spoken to like this from a young girl. I was barely holding it out...just enough so she could see the size we wanted. I responded by saying Yes M'am! and proceeded to tell her she needed to work on her customer service skills. We left after that. Windsor, be careful who you hire. No one wants to deal with sourpuss attitudes.

This review is specifically for Joan, who was beyond fabulous and made my sister and I feel so…read morewelcome and comfortable! I bought a hat and Joan was so great and encouraging that my sister came back and bought the same hat as well. Joan is lovely and was the main reason we spent money in this store today!

I judge stores mainly by their sale section, (+) or (-) any unique service experiences. This J…read moreCrew is profoundly average. The sales section is large, a whole back room, but no matter what day I come, it appears picked over and anemic. The sizes tend to be heavy on the XL and the XS, with not much variety in the middle. The staff are distant, but generally non-offensive. My boyfriend, however, experienced a unreasonably poor service moment last Saturday. A sales woman told him that J Crew was having a "private sale" event that would guarantee him 75% off summer suits, if he opened a J Crew credit card. Boyfriend, not needing a suit but enticed by such a fantastic deal, tried on, and subsequently fell in love with a linen, navy suit. He confirmed with the sales lady again that it would be 75% off. When said boyfriend attempted to purchase the suit - he was rudely rebuffed by the cashier/manager. Boyfriend explained that he confirmed the deal with the the sales woman, but cashier behaved as though my boyfriend was trying to pull a fast one. He did not call over the cashier, and he scolded my boyfriend for believing such a sale would ever exist. Needless to say, no suit was purchased. Pro tip: generally credit card offer deals gain you about 30% off purchase, so if offered more, ask to speak to a manager before you become emotionally connected to the garment in question. Fluky Saturday aside, this store generally is pretty good. J Crew seems to be having a ton more sales recently, ever since their stock listing price plummeted, and their clothes have gotten a lot more adventurous and bohemian in recent months. This store is generally more peaceful and quiet then some of their more urban situated stores.

What a horrible shopping experience we had here this weekend! I should have read the other reviews…read morebeforehand, but I was just so excited to have a reason to come to the cool suit store that I've walked by so many times before. Unfortunately, we learned that you need dedicated appointments in order to try anything on, and were snootily informed that their dedicated café downstairs is only for if you are "waiting for alterations or already are a client." The way we were spoken to was rude and pretentious and it seems like laughably bad customer service to make potential paying customers wait for over an hour while not being allowed to make purchases at their in-store cafe. If that's acceptable customer service for you, then this could be the place for you.

I had a very disappointing experience with SuitSupply while preparing for my wedding…read more My groomsmen and I all went in for measurements and were initially impressed with the in-store experience. However, once we left the store, communication completely broke down. I made multiple phone calls and sent several emails with questions regarding our suits and next steps, but never received a response. When you're planning a wedding, timely communication is incredibly important, especially when coordinating attire for multiple people. The lack of follow-up created unnecessary stress and left us feeling like our business wasn't valued. The quality of the suits may be good, but customer service extends beyond the initial fitting appointment. Unfortunately, the complete lack of responsiveness after taking our measurements made this a frustrating experience, and I would hesitate to use SuitSupply again for an event that requires reliable communication and coordination.

" A bargain @ Chestnuthill mall , nice clothing " Where in…read morechestnut hill can you get clothing so cheap, good quality and just nice. The answer is " UNIQLO" . I scored a few shirts for like $20.00, today . I have clothing from here ; I washed many time over , they still stand. I recommend this store if you are on a budget but still want to look good. The service is friendly and attentive . I had a good time shopping here today . I just want to mention the store is super clean & fully stocked . A variety of sizes for almost all the clothing ; that's rare . Parking is in abundance; they have a big lot and it's free .

Be cautious with any in-store alterations, or if you have questions about order pick-up, as there's…read moreno way to contact the store directly. The only available phone number connects to overseas customer service. It's a bit ridiculous how protective they are of their individual store contact information.

I had such an amazing visit at this Anthropologie in Chestnut Hill. Im a future bride and was so…read moreexcited to learn that you can try on dresses in a store (and be fitted like a true bridal experience). Doris helped me today and was not only attentive to my vision but was also so personable and genuinely wanted to help me create my vision. Although I haven't committed to my "dream dress" just yet, meeting someone like her really made such a difference in my experience. I could not have had a better experience today!

I was SO excited to get my wedding dress from Anthropologie in chestnut Hill -- it felt like such a…read morespecial, once-in-a-lifetime purchase. I had a wonderful experience working with Cecelia (she was absolutely amazing -- kind, patient, and genuinely helpful), but unfortunately, everything else about this experience has been so disappointing. I was told my dress would arrive at my house within a week. I planned everything around that timeline -- fittings, alterations, you name it. A week passed, and I hadn't heard anything. When I reached out to check on it, I found out on my own that my dress was actually backordered indefinitely. No one from Anthropologie bothered to contact me or give me an update. For something as important and emotional as a wedding dress, this kind of lack of communication is just unacceptable. I trusted that I was in good hands, but it really feels like the company dropped the ball completely. The whole process left me feeling stressed, disappointed, and honestly heartbroken. Anthropologie needs to do so much better -- brides shouldn't have to chase down information about their own wedding dresses. I will not be recommending Anthropologie in the future.

I love shopping here, especially as a larger individual. They have the best selection of plus size…read moreclothing for men I've seen in the Boston area. I'm always pleasantly surprised. The only areas of improvement are the dressing rooms - they could be wider or at least a better curtain. And also the checkout speed. No matter how many things you're buying get ready to stand at the register lol. But on the positives, the selection is really amazing. The prices and bargains are often a steal. The clearance section is always stocked. Can't say enough nice things.

I recently visited your Store in Somerville, Ma. I was looking for suit for an upcoming wedding. I…read morewas immediately greeted by a young lady Thersa as I entered the store. She directed to the Men's Suit Department and initially help me by measuring me as I have not purchased a suit in a while. She guided me with several selections within my price range. I tried several suits on and was unsure what to purchase. She then selected several shirts and ties that matched the individual suits still unsure she continued to present different combination of shirts and ties. After nearly 30 minutes I finally decided on the suit and tie that she skillfully put together. Needless to say, she was very PROFESSIONAL and PATIENCE. I will definitely return to your store for future purchases. 5 out of 5 star.

" Alo looking good ". Since "Alo " is across the street…read morefrom the high rise I live in . I seen it being built . I thought it was finally time to check it out . Nice staff , it's a well organized store , and super clean . The lighting makes it even better . A big selection I was surprised about this . They have a big parking lot so parking is not an issue . If you like the brand it's worth the value . I have a few items from here , made with good material that bears its value , when being washed .

Came here today to do a quick exchange & pick up my online order !…read moreI saw on the app that Chestnut Hill Alo had a smaller size for a top I purchased two days ago during the Early Access 30% Black Friday sale so I had to hop over to try it on. Again, totally didn't think they had a smaller size for the bottom available, BUT they did! Thank goodness because a smaller size for both top and bottom was very much so needed & fit me much better than the sizes I originally bought. Staff is always really kind & helpful here, from what I've experienced. Definitely a more quiet store... honestly that's what I love about this location. Lots of inventory + sizes, & never have to really wait (in line, sizes from the back, etc). Four staff members in total helped me out today; one who helped me get the sizes I needed, one w/ getting changing room, another with doing a quick exchange at the counter as well as grab me my pick up order, & lastly, someone greeted me on the way in + out! Parking: it's lovely here! I believe the only Alo location in MA that has free parking available. All the other locations are kind of a headache to get to, so I always enjoy going here to shop.