I always have a good experience when I visit marathon sports on Boylston St. in Boston. Recently, I needed to exchange these stability sneakers because they were too hard on my knees. Matty was there to assist. He took his time and helped me find the right sneaker. His customer service was top tier. He was very patient and very understanding. His customer service was exemplary. Now I am able to walk without pain and with the right amount of support and cushioning. Thank you Matty for your assistance. Well done!! read more

I seldom write reviews but the service I received at Marathon Sports in Cambridge was so exceptional that I feel compelled to publicly applaud it. An avid runner until I was 50, two hip surgeries necessitated that I change my routine to walking and pool running. For close to 29 years, this worked for me. Approaching 80 has brought about new challenges. Recently I had to go to the foot doctor who took X-rays and told me that I have severe arthritis in my left foot. This explained much about some of the difficulties I have been having with my walking regimen. He explained that more than ever I need to be very careful with my walking shoes and explained the type of support my aging feet would need to get me another 10 years of walking the river. When I went into Marathon Sports, I felt truly welcomed and was lucky to have Nina as my sales person. She is just one of the kindest most patient sales people was ever my good fortune to meet. I was a difficult and demanding customer but my experience there leaves me grateful to her and the folks there at Marathon. James Spencer, Cambridge, MA read more

Very good shoe store! Knowledgeable store associates. Good selection of sneakers and running shoes. My Brooks were getting worn out and I stumbled on this store. Got fitted and found a very comfortable pair of shoes I'm currently wearing. Wish they were closer to home! read more

Super helpful staff! They knew I was in a hurry and asked all the right questions to get me fitted, knowledgeable and content with my purchases. Pricey, but generous return policy and the service is worth it. I wouldn't know where to start otherwise! Great selection too. read more

Just a tourist, was passing through the neighborhood while sightseeing. Feet kinda hurt, stopped by Marathon Sports looking for shoe insert. Great service with an electronic evaluation also. Staff was helpful and friendly and knowledgeable. I ended purchasing 3 pairs of inserts in all. Thank you for the wonderful experience. read more

Marathon Sports - Thank you for the wonderful shoes insert fitting - Shoe Stores Near Me - Boston, Massachusetts

I love Marathon Sports, especially Cambridge and Arlington, where I typically pick up running shoes, nutrition and fueling, and other gadgets. I've got some really good shoe recommendations that I would never have considered on my own. I bought a Puma Nitro last year on reco by one of the sales staff and used it for a marathon and 90k ultra with great comfort and contentment. I ran in it for a while until I passed it on to a runner who needed running shoes. Still il in pretty good shape, even after putting on good mileage! I honestly love all the ones I've picked up, and I'm a shoe explorer. Looking forward to when they start stocking Mount-to-Coast, so I don't have to order online. Thank you for allowing us to try on the shoes and take them for a run, without restriction on how far we can go! The Arlington store has been so kind to me when I've stopped in on my runs to pick up stuff and offered me a drink of water without asking. I'm glad they have that resource available to us, even for a pop in. Such a exemplar of the community we are in The Arl read more

I had a great experience at Marathon Sports on Boylston St! I went in to buy my first pair of "real" running shoes, and was greeted right away by an employee named Shoshana. She was incredibly friendly, welcoming, and knowledgeable -- she answered all my questions, explained different shoe options, and offered great recommendations without any pressure. I left feeling confident in my purchase & will def be back. Highly recommend! read more

Marathon Sports is my go to. The service is excellent, & the folks who work there know all about running, walking & hiking!

Marathon Sports claims "Our Right Fit® process matches you to gear based on how you actually move -- so you can train with confidence, not guesswork." Unfortunately, for me their expertise failed to provide the proper fit. The first pair of sneakers I bought in Norwell were size 9. Then the next time I bought sneakers at the Wellesley store and I was fitted for a size 10. I recently returned to the Norwell store and the salesman explained that my sneakers were probably worn out and their new models had just arrived. He suggested that "I try a pair on." Even though I had bought two pair of Asics within the past nine months he was unwilling to address my concerns. I only walk about 10-12 miles/week and I switch off between the two pairs. I find it hard to believe I've worn out two pair of expensive sneakers in such a short time. A most disappointing experience as the sales person was mainly interested in another sale for an old woman who knows little about sneakers. read more

Horrible experience: I've been buying running shoes and clothing from Marathon Sports for over 12 years. I compete in triathlons and 10k races. Recently I went back in to get a new pair of Brooks Glycerin 22 Running shoes. I have a size 11.5 shoe but move up to 12 for extra space. The person that helped me at the store insisted that I should get size 13. Because they were the experts I went along with the suggestion and bought the shoes. I began running in them and after a month I began to have plantar fasciitis. I went to the doctor because the pain was becoming unbearable and I couldn't figure out why I was getting this. My doctor asked a series of question that led to shoe fit. I told her that I was now wearing size 13. She recommend I switch back. After of 3-4 very painful weeks running in my old shoes my plantar fasciitis is now getting better. I recently asked Marathon Sports if they would replace the shoes and they would not. They can see my purchase history (many shoes) and the recent bad decision to take their advice on a shoe that ended up causing great pain and significantly set me back in my training regime. I would have thought that a specialty store would have stood behind their patrons. Very disappointing. I might as well just buy my shoes from Dick's sporting goods. Same shoe, cheaper price, and they are super friendly when these types of things happen. read more

Makayla was so incredibly kind and helpful! She helped pick out some great options and answered all my questions. I've finally found the right pair of running shoes for my needs. read more

Exceptional service with very knowledgeable staff. Great selection of shoes in a convenient location in the city. Very happy with our experience and would definitely recommend. read more

Marathon Sports - Shoe Stores Near Me - Boston, Massachusetts

I just love coming here during Boston marathon weekend because the vibes are high and they have so much stuff to choose from! If you're looking for items but don't want to wait at the expo, come here! They usually have the unofficial Boston sunglasses by goodr and plenty of other items. Their shoe wall is amazing. I've found hard to find nutrition, as well as some of the smaller sizes of clothing. I also got a Boston towel that I absolutely love. There's always something going on! read more

Vinny is the absolute best sales person I have ever met, and his knowledge on running shoes, or running in general was simply unheard of. I felt incredibly comfortable with his welcoming, humble, intelligent demeanor, and the three shoes he recommended were so loved that I could not decide which pair to get. It's incredibly impressive that just by my walking and jogging, he was able to tell how much my soles pronate and whether I would need a model that helps to correct my walking habits. He genuinely wants the best for customers and I cannot wait to go back and will find him every single time. I couldn't recommend him enough. I wish I could give six not five stars! read more

I first stepped into MS for a fun club run a few days before Halloween. I liked how we got to test run shoes from a brand (Saucony) that night. My wide foot didn't work out with the Triumphs, but I liked how it felt during my short run. During the entire night of the club run, I kept eyeing the Brooks Ghost 15 and went back last weekend. They have a foot scan machine which I wanted to check out and see how much I matched with the Ghosts. Turns out, I'm not compatible and would need support if I were to wear them. Instead, they recommended the Brooks Adrenaline GTS which helps keep my ankle straight. I could already feel the change and can't wait to test run them at the 5 mile race this coming weekend. read more

Marathon Sports - Got to test these shoes during Halloween fun run! Saucony Triumphs - Shoe Stores Near Me - Boston, Massachusetts

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Marathon Sports really is just so different than other shoe stores. The folks there are so knowledgeable, and take their time in walking you (pun sort of intended) your options. I wanted a pair of sneakers that would withstand a particular beating (100 miles of walking over tricky terrain in a short amount of time). I shared that information with the team there and within minutes I was trying on the perfect shoes for the ocassion. Tremendous selection, tremendous staff. Would recommend 1,000%. read more

My husband and I went today to get fitted for running shoes. The sales person we had was fantastic, I wish I could remember her name, maybe Jodie? Hopefully she sees this and can self-identify. I am a relatively new runner and wanted to make sure I had a shoe that would support my new addiction. She did the analysis and brought me 4 pairs of shoes to try on. I found my perfect fit! My husband was also fitted and was told he had relatively flat arches and over pronated, he was also provided 4 pairs of shoes to try and he found a great fitting and well supporting shoe. Our sales person was so patient and kind, it made all the difference. We were both intimidated before going in, but the experience was really wonderful and we are super happy with our purchase. I came home and immediately took my shoes for a run, shaved 30 seconds off my mile and PR'ed my best mile yet. Safe to say, the fitting was a success! Thanks for the great service, we'll definitely be back. read more

I had a completely wonderful experience at this Marathon Sports thanks to Shoshana. I had purchased a pair of running shoes in the Shrewsbury store but they were not helping with my heel pain. Shoshana verified that I could exchange the shoes for another pair that would not exacerbate the pain and she found a great pair that felt a heck of a lot better. Wonderful! Customer for life! Thank you Shoshana!! read more

DO NOT ORDER FROM THEM ONLINE! I ordered running shoes online from this company. My card was charged immediately. For days, it never showed any shipping activity during this time. I wrote three unanswered emails to their support. On the third day I started calling stores as there is no phone number for online. Though my calls were during business hours, no stores answered the phone. Finally, on the third store,e I got someone and explained. They said Online they can't help me with, but someone from that store did call me back and said they would try to help. I finally got a stock answer from their support and my status changed to "processing" on their website, but still no shipment went out. Eventually, after two more days, it changed to shipping. Well, I received a notification that arrived. Bear in mind this was the Monday after my weekend event that I wanted them for where I had to wear my old shoes and my feet are still hurting from. Guess what? No shoes showed up at my private house where I have never lost a package. I waited until the end of the next day and once again wrote their support saying no shoes!. They sent a response saying check the neighbors etc. I said I'm disputing the charges. They wrote back later the shoes were sent the wrong city. Of course they were, what a nightmare. You have been warned!~ read more

We had Josh helping us and he was so helpful and friendly! I tried on probably eight or nine pairs of shoes and was in the store for a good bit of time and Josh helped us the whole time. Definitely come in here if you need a fitting and expert advice! read more

amazing service!! the store was super busy so i didn't have high hopes but the workers were sooo helpful and thorough w their recommendations! as a total newbie this was exactly what i needed and i walked out w a pair of shoes that are so so comfy for my flat feet. would def recommend!! read more

Went in on advice from podiatrist. I am not a runner. I am an older guy with health and balance issues. Sven showed me 3 pairs of Brooks and I bought one. I could not be happier with this purchase. I will go back soon for some shirts. read more

We had an amazing experience with Hana. She was very knowledgeable, caring, and patient as we tried on 8+ shoes each. We both ended up finding the perfect shoe to get us back into running - Meg & Kyle :) read more

I stopped by this Marathon Sports location to pick up a race bib. The store is quite small. I took a quick look around the store an there wasn't much of men's running clothing on display that I could see. Compared to a New Balance store this Marathon Sports was underwhelming. read more

I went to Marathon Sports downtown to try and find new shoes for my training cycle for the Boston Marathon. I was working with someone who I did feel was very knowledgeable and had good suggestions. However they are very understaffed. The team member I was working with left me to try and help other people which is fine but he didn't tell me and he ultimately just stopped helping me. I had several question I didn't get to ask I was ultimately going to just purchase a shoe with out asking my questions but then no one was there to help me check out. I waited at the register for like 10 minutes and decided that I would rather take my buisness else where. Also they never gave any color options at any location they typically just have black white gray or blue and they are very limited on sizes. read more

I was greeted by an employee helping someone with a fitting. I asked him if he had a particular size of a shoe I was looking for. He said he would check. I then waited 20 minutes without being helped further. I left when the five people in line were all prioritized before me. read more

Excellent selection and incredible service! I was helped by a man I believe was named Naykwon (could be wrong) -- but he couldn't have been better!! So kind, patient, and knowledgeable! Walked out with a great pair of shoes I feel confident about! read more

I don't know if this is the store or not but I ordered it from online. I was a victim of a stolen debit card. I was leaving for Boston the next day. Thankfully everything was taken care of before I left New York. The only thing that was sad and disappointing was that I couldn't buy any items at expo. I waited the time it took them to investigate. 45 days later I was refunded. The next day I ordered my Boston marathon jacket. And my unicorn. The package came right away. It was well wrapped. read more

Grateful that Logan and Nayquan (I was there on two different days) waited on me. Took the time to answer all my questions, very knowledgeable and pleasant. I hope these employees remain at this store. read more

I'm still a lover of Marathon Sports but let's just say EXTREMELY let down. With many other options out there in the world, I still choose Marathon Sports to reorder the sneakers that I loved and made my feet feel good. I 've ordered via phone many times in the past and always with success. This time, NOT! It's sad when a customer likes me goes the extra mile and understands what the work associate is going through. "lines are longs, I need the register to look up your past information, can I take your info and call you back, on Monday!" So this being Saturday.. sure. I can wait and be nice and empathetic to your situation. It's not like I don't have sneakers and I only need them before Thursday of next week. Plenty of time. So I gave them my name, number etc.. and I've been sitting ... I started to get hungry.. It was after 11am Monday and I was getting hungry so I had an amazing Egg Burrito from my favorite yelp place, Lobster Egg in fact. .I finished up, still no call. I thought maybe CNBC would be fun.. watched the half time report.. Still no call.. 1PM comes and goes.. and now it's Tuesday , almost 3 in the afternoon, still no call. I'll get on my Zoom meeting and after that meeting I'll realize the shop is closed and I still didn't get a call. Severely let down. And like I said, my personal info is out there, my empathy was on full display and still .. NOTHING.. My last name hasn't changed so maybe they did it and shipped it.. but I doubt it as I have many orders for me, the kids, my wife.. etc.. I'll move on, like I said, there's many more out there. read more

Marathon sports is a favorite stop for all my sports great needs... I love them! Not only do they offer a variety of running shoes, they're sportswear of every kind, energy gels, GPS watches and official Boston Marathon wear. The deal: the owner, Shane, will do your shoe fitting. He is the most knowledgeable person, about running shoes, that I've ever met. Not only did his shoes reduce my injuries, he helped me choose ones that improved my balance! read more

I had a positive experience last year when purchasing my first pair of running shoes. I was looking for something for shorter road races, as I signed up for some 5Ks and the B.A.A. 10K last year. The sales associate worked with me to do a gait analysis and foot scan. Having known nothing about purchasing shoes for racing, they guided me to purchase a pair of Brooks - a brand I would have never thought to purchase - that I have used for several runs. They are my go-to shoe and feel great on my feet. I am planning on running my first half marathon in them (provided they don't reach their max mileage by then). I'll definitely be back! read more

I was buying a pair of running shoes for my daughter today in the Boylston location. I'm an avid runner myself and have been MS customer for 12+ years in some other locations like Melrose, Wellesley and the new one in Lexington. Unfortunately, today's experience at 12:30 p.m. wasn't a good one. I understand the store was busy, so we were in line waiting to be fitted. We had to wait for 25 min. One of the associates, a blonde woman in her mid to late 20s, was attending other customers who came to the store later than us. She knew we were in line, just ignored us. We got to be assisted by another sales associate who was nice and helped my daughter with her fitting process. In the meantime, when I decided to try one the feet analysis scanners that the store has available for customers; a male sales associate let me and instructed me how to use it. He was also busy assisting other customers too. But then this blonde woman came harassing me and asking me why I was using the scanner without assistance. Long story short, she was totally rude and I felt targeted for my race. It's not often times that I complain about racist behavior from sales associate workers, but this one was obvious. She was a little apologetic after I told her that her coworker helped me out to use the scanner, but again her behavior wasn't necessary and she should have been more careful on how to treat a long time customer. I was not going to make an scene, so I just moved on and went to help with my daughter's final purchase. read more

I LOVE Marathon Sports!! I've been to several of their locations and had positive experiences everywhere, but I went to this one today and bought new shoes so I want to give a shout-out. Honestly if you're a runner, walker, anything - GO HERE TO GET SHOES. They work through fitting you for the right pair and give you time to try them out, try multiple pairs, and give feedback so they can find the right thing. I've been fitted several times so all my past purchases are in my personal record in their system. It makes it SO easy to get new shoes now because they have something to go off of. LOVE THIS PLACE! read more

We had a great experience at this Marathon Sports, specifically because of Logan! He was so patient, kind, and knew what he was talking about. He gave great shoe recommendations and we were able to find the perfect shoe!! Definitely recommend coming to this store read more

Overall: 5 stars Customer Service: 5 stars Selection: 5 stars The kid is starting cross country this week for the first time, so I wanted to buy some good shoes for her. However, we weren't home but away for a short getaway, so we decided to try out a store here while we're away. Fantastic decision. First off, we were fortunate to be helped by the fantastic sales associate. He was extremely knowledgeable and didn't complain once even though we made him go back and for to the storeroom too many times. His input was very helpful as well as his friendly demeanor. If I lived locally, I'd come back just because of him. The selection was also excellent. Me, the fat dad, tried some shoes on as well. They even had my hard-to-find size in stock as well. Very impressive. Bottom line: excellent store for serious runners, beginner runners and posers also. read more

Ordered Saucony Kinvara 11 in blackout for my son. I'm glad they carried his size. Delivery was timely and fair pricing. The handwritten message was a very nice personal touch read more

Marathon Sports - Shoe Stores Near Me - Boston, Massachusetts

Seemed to be the only place in town with a Boston Strong shirt. A % even goes back to the charity. Friendly help at the store, a lot of choices and decent prices. I was happy to find a local running store with great finds since San Antonio Texas shops closed due to mass marketers. Please shop & run local! read more

Ehh... they sales associate seemed disinterested in my business. I gave him the info on what I needed, also mentioned I was interested in Asics, but the associate came back with a other brands of shoes. No worries, I am open to it. The associate was not proactive and did not mention any of the differentiating specifications of the shoes. When I was walking or jogging around the store, he spoke to another associate instead. Even when I asked questions, I was given short answers with no concern to why I was asking. Long story short, I have been given better service as chain shoe stores like foot locker and foot action. If you are not interested in repeat customers or developing a customer relationship, just quit. I did see more engagement with other sales associates and other customers. The cashier seemed friendly. Maybe I don't seem like the running type of clientele. :/ read more

I was in dire need of new shoes ... I had been to places where they fit you before but no where ever as knowledgeable as this place! Maggie was a dream salesperson . She must have spent nearly 90 minutes with me finding the exact right fit and orthotics !!! And she got me a whole new style of shoe that I had never tried before but is so much better for my feet! She was so kind and skillful at seeing what your foot needs and matching you to just the right fit! I actually wound up springing for two pairs which I have never ever done !! Wish I lived in Boston just to come back to this place ! read more