I had been meaning to try this store for a long time. Historically, Brooks Brothers had been above…read moremy price point but times had changed, I needed some dress shirts and I wanted quality. This BB is part of Somerset South. However, it has its own entrance (big plus). It has two floors and a classy, refined interior. Dress shirts and ties are on the ground floor. One thing that immediately distinguishes this store is service. You don't feel like salesman prey when you walk in here. However, the staff is quite knowledgeable, patient and helpful. Amy, the person who helped me, explained that the store has only non-iron shirts in stock but offered to order the non-non-iron kind for me free of shipping cost if desired. After doing my homework on the BB non-iron process and cloth, I decided to try the shirts. Nevertheless, Amy said that she didn't want me to be unhappy. She said that I could wash one of the three shirts I bought, try it on and return the three shirts for an exchange if the washed shirt felt bad (happily, it did not). That's service! I recommend this BB store to those looking for a quality, un-harried clothes shopping experience.

I'm blown away by the customer support I just received at this place. I just moved to MI from CA…read morehaving spent the last 15 years in the tech sector, so my wardrobe consisted of jeans and tee-shirts. New job, formal company, so since arriving in MI mid-March of this year, I've spent more than $5,000 at this Brooks Bros. One $200 sweater I purchased came back from its first dry cleaning with 3 visible marks where the fabric had torn away. I took it in today simply to swap out and (without even looking up my account history!) was confronted while waiting in line at the register by a guy who looked at it and immediately told me to go pursue reimbursement from the dry cleaner!! I told him please let me get to the register so you guys can look up my account, and he got more firm with me that they're not going to do anything for me. What a flawed business strategy by a high-end retail chain. My money will be well spent elsewhere going forward.

My two oldest sons rented their prom tuxedos (2017 & 2019) from Sam's and the service start to…read morefinish was great so when my daughters bestie need to rent a tux for his prom, I took him to Sam's. Fun fact, May is busy. Weddings, prom's, Bar Mitzvahs... it is all happening. Walking in a week before prom, I was concerned we were SOL but as long as we were ok with the traditional black tux, Sam's could make it happen. This was actually our first choice. We came in on a Saturday afternoon and the place was busy. After wandering around, it appeared a line was forming so we lined up. However, after a few moments, a younger women approached asking how she could help. She measured, wrote up the order and and cashed us out in less than 10 minutes. She explained what the next step would be and we were on our way. I have tagged his mom and grandma in for pick up but based on past experiences with my boys and the efficient from last Saturday I have every confidence everything will be fine. TBH I have no idea how they compare to other tuxedo places, pricewise, but I think they have a great selection and the customer service is clearly a priority. Now that I am done with dressing young men for prom I will have to find some black tie events for my husband to take me to. :-) They have a very nice selection of mens clothing and they might do alternations, although I am not sure if that is just for purchase from them or if they take outside work as well. A+ customer service! Highly recommend.

Sam Michaels is the only place I shop for menswear. Michael and Wally are truly the best--nobody…read moretakes care of their customers like they do. Every time I walk in, they make me feel like a million bucks. The selection is incredible, the pricing is fair, and the service is unmatched. It's the complete package! I've bought multiple sport jackets, suits, and even a tux here, and every experience has been outstanding. Love this place!

Great service, knowledgeable staff, ask for Herman, he was so easy to work with and never looked…read morerushed. He stayed an hour past closing to finish our purchases, would definitely recommend

Asks for some good bourbon. Look for a sale. Good tailoring will always find a basketball player…read morehanging around. Make sure you talk to the owner about a deal.

I have been shopping at Carl Sterr for many years. The service provided by Carl and Lenore has…read morealways been excellent. The tailor service provided by Walter is unmatched.

From the owner: Specializing in: - Men's Clothing…read more- Made-To-Measure Custom Clothing - Private Label Items - Appointment - At-Home Wardrobe Consultation - Tailoring - Deliveries - Gift Consultation - Concierge in-home wardrobe organizing *Spring style happening now!

Great place with a well-curated selection of clothes. Also customer service par excellence! Kevin…read moreand Elga (sp) accommodated a rush turnaround in tailoring for me for an urgent need. Will return to Claymore for more any time I'm back in the area.

Great place for top of the line men's clothing. Great selection and fantastic service.read more

Rude, messy and unhelpful…read more Wait a long time in long lines for a snotty manager who is happy to say no about common sense returns. Yuck.

The store is organized which is nice, but the guy at the return counter is the slowest person ever!…read moreNo urgency whatsoever. He just chit chats and looks around to see what everyone else is doing. I honestly love Zara but this is absolutely ridiculous. I thought perhaps he was having a bad day, but no it's every time. That's just him and his managers keep there. Please store manager get rid of this slacker. He's ruining ur brand

This is my go to for work slacks, the slones rock the office. I have many wool winter coats, shirts…read moreand so many sweaters from here. I go in spurts of buying work clothes from here. My husband loves their winkle free button up plaids here and has several in the closet and their khaki pants fit well and look great on too. I also have many dresses from here over the years. They have come a long way from the days animal printed t shirt days.

I went in here to get a button replaced. I bought the pants from this store 2-3 months ago and the…read morebutton came off. Was initially told they could do it. After looking at the pants the salesperson was rude and told me I bought them at a different store. I just moved to this area and have bought two pairs of pants from this store (each at like $60). I will not be going back. I understand that they don't think I bought the pants from their store. The pants say "banana republic" on the tag. The salesperson claimed they were sold at a factory store because of the tag. 1. As I mentioned I haven't been to any other banana republic stores. 2. Honestly wouldn't have been half as mad if the salesperson just told me they couldn't do it rather than being rude.

Wonderful store! Came to buy some perfume and of course browse! Lots of designer brands and I…read morediscovered a new perfume! Wonderful staff and fantastic service by Faye and Jenny in the perfume department!

Neiman Marcus at the Troy location has the most arrogant, ridiculous and terrible customer service…read more This is my first time shopping at this store because I need a last minute foundation. First of all when you walk in, there is no one working. I can totally understand why now. When you walk in, no one will greet you or ask what they can help because they are too busy chatting with each other. After some struggles, I purchased a foundation that was not the one I wanted originally and the sales told me that I can return it if the color was not matched in 30 days which was clearly stated on my receipt Then, I decided to not want that foundation because of the color mismatch and I had an allergic reaction from the color match in store I sent it in the mail to that store and I waited for 2 weeks for their reponse. They basically ignored me until I call them 2 weeks later to ask about my status of the return. All I got after that was "honey it takes at least a month." so I waited. The next day they called me back and accused me of using a lot of the foundation and how they could not return an used item when I didn't even open it. She said they had a way to check it but the foundation bottle is colored, not transparent. I tried to explain to her about how I didn't want this to begin with and she pressured me to buy it and I had a serious allergic reaction from it. She basically said there was nothing I could do and we couldn't return. I said can I talk to your manager and she said yes she will call me back the next day. Not only they didn't call me back, but they just automatically shipped me back the defect foundation and called it a day I will say I am very disappointed about this kind of inconsiderate customer service from a well-known high ended department store. Please save your piece of mind, DO NOT EVER GO THERE!

Soft and comfy UGGS bucket hat ! Yes, tried on puppy…read more I would def recommend. I absolutely love it

I went to this location and there was no valet or front door associate at the valet entrance to…read morehelp me or provide a cart to return a very large package to the customer service desk. Additionally, the handicap access was broken and there was no way to hold the door as I struggled. Nevertheless, I made my way up to the third floor in distress and was greeted by an associate who said "Oh, dear, you should've called for us to help." Ma'am, with what phone and to whom? At any rate, I attempt to make my return with receipt and asked for the original amount to be placed on a different card. Despite having the receipt; they insisted that they couldn't and expected me to either take a $700 store credit or take the oversized item back to my car without assistance. I did them a favor and let them credit the $700 back to the original payment method and not make a sale/transaction of equal amount. It makes me no difference--if they want to operate like the other department stores who have since fallen by the wayside; then Nordstrom will, too, meet the same demise. I will not be shopping the Troy location in the future. I'd much rather go to Novi where the staff is more reasonable and the policies don't impact customer service.

I'm a big fan of the classic Vans designs and I'm glad they seem to have no intention of ever…read moregetting rid of the Old School sneakers. I didn't even know Vans had their own stores until I googled Vans shoes near me yesterday! Might as well cut out the middle man, right? Easy in, easy out as I knew exactly what I wanted and they had it. Got my third pair of Vans Old Schools. I still have my camouflage ones but the the black and whites are long gone, having served me well. This time I went for the blue with white trim - two shades of blue even - a style I've always wanted. They're not as matchable as the black ones but they're sure sharp. The store had lots of other great tones in that style, too - pastels, multi-colored, etc. They didn't have the exact shade of Kelly green that's the other pair I've always wanted but there's plenty of time to restock. This was my first new pair of shoes in three years! $70 wasn't bad at all. They last pretty long. Generally I feel like Converse are a bit overrated while Vans are a bit underrated. Help here was fine; I seemed to awake them from a no customer lull during which they had fallen into their phones. Somerset in general seemed pretty lively, though. Most of the malls around here have fallen on hard times, just like everywhere.

This is a good Vans store! They have a really nice selection of clothing and shoes. I love sales,…read moreand found plenty of great discounted items. My daughter loves this brand and loves their point system. She likes to collect their little prizes, like phone pop sockets. So I find it useful to get shoes directly from Vans instead of other stores in order to collect the points. Other shoe stores are the same price point, so why not buy from the source? They are super friendly and helpful in the store. They also promote their customization process in case you do the find the perfect shoe. My daughter looks forward to customizing some shoes in the future. I also like that if you buy items online, you can return them to the store instead of going through the hassle of mailing in the product. So far we have not had to use that service, but it makes ordering more convenient for me if I know the ease of their return policy. I enjoy their fun character ware. Right now, they have a lot of Simpson's merch. They have great Jack and Sally shoes for spooky season and beyond. They seem to have fun and unique designs. Currently they are taking precautions with limiting the number of people who enter the store. But they still continue to keep up the same energetic fun environment.