This used to be a good location but now the service is terrible and extremely slow. It should not…read moretake an hour to pickup a car at the Walla Walla airport. They don't have the cars you reserve anymore and they don't follow hertz policies. They just charge you full price for a smaller car that you didn't reserve. Management can restore this but it's been bad for some time. Really bad. Try Budget/Avis or Enterprise downtown.

One of the 2 rental companies at the Walla Walla Airport and of course you have to accept that…read morethere will be a limited car selection. Easy rental and return process with only a small bump because of a special coupon I had because of a messed up rental earlier this year, but that's no fault of this location. The only thing that bugged me was I rented an economy car and was given an economy car. I know that sounds strange, but based on my membership level I am supposed to get a one-class upgrade when available. When I was at the counter he asked me to pay for an upgrade and when I refused he left me with the economy. So they loose one star because of this.

Great car rental agency located right inside the airport terminal. Cars are clean and ready for…read morepick up. Make sure you reserve your car early as car tend to run out during holidays and summertime. Crystal is amazing and she will accommodate your special requests. We rented a 4 wheel Denali and a Ram Truck which was perfect for the snow driving over the tollgate. It was a blizzard when we were there last March.

Our experience concerning this particular location at the Walla Walla airport would not necessarily…read moreconstitute a 2 star bad experience. The service there was quick, friendly and thorough, all good things. However, this poor rating, and potentially another even worse rating to follow is in regards to the company as a whole and their method and policy of problem solving. It's our first morning here in Walla Walla on a weekend getaway. Upon going out to the car we discover that the key fob doesn't work to open any of the doors. We suspect that the battery must be dead. And if this isn't aggravating enough we soon discover that the hidden key inside the fob doesn't open the door at all. So now we call Budget Car Rental customer service, or should I call it disservice? After giving and receiving the usually verification information and explaining the situation I was informed that I had not purchased and Roadside assistance package, non was offered upon renting the car, and that the fee to come unlock the door and jumpstart the car would be $120 and to add insult to injury, there was going to be a 4 to 6 hour wait in order to receive the needed service. That's complete BULLSHIT!!! We have a getaway vacation to enjoy. Enter AAA, and Thank God for AAA. Free roadside service to their members and they'll have the issue fixed and we'll be on our way in less than an hour. The question that remains is whether or not Budget is going to discount the cost of this rental because of giving us a car with a faulty battery which stranded us and potentially, if not for AAA, detained us from any use of the vehicle, or are they going to stick us with the full price. If that is the case there will be a follow-up review that will be only 1-star and the review will be even nastier.

The service here is SO friendly. The only downside to this location is that they don't always have…read morea great selection of cars, or you would book a certain type of vehicle online only to find that they don't have that type when you arrive to pick it up. But, I can't rave about their friendly service enough. The cars are always clean when I have rented from here (I cannot say the same about Budget at the airport!) and no complaints other than the limited car types available here.

Rented a "You Click We Pick" vehicle which offers a compact or larger vehicle and ended up getting…read morea Nissan Rouge (compact SUV) which worked perfectly for my family of five. I ended up saving around $30.00 compared to actually picking the Rouge at the initial rental. The entire staff was super friendly and not pushy about offering their additional coverages which we kindly declined. They were able to pick me up from Walla Walla University upon pick up of the vehicle and take me back to the school upon its return which was amazing because there aren't any Lyft drivers available in town. I actually forgot to fill up the gas tank when I returned the vehicle but they let me fill up at a nearby gas station saving me about $13.00. I would totally rent from this location again.

Good airport and easy flight. We usually come here to visit family in Oregon. Only an hour and a…read morehalf to get to Elgin, Oregon. Only 2 flights per day. We rent a car through Budget and they always have great customer service and variety of cars. The only complaint was the TSA is slow to check you in and I always need to be patted down which I don't like. There is also "no" TSA pre so many times you need to take off your shoes and pull out your computer. Its a small and convenient airport and easy to find.

If I could give negative stars I would. The Tsa is incompetent and they all just want to get off…read morework! They closed the alaska counter early and then refused to print a boarding pass for me and then called us straight up stupid in her words because we came only 1 hour early for our flight... Then she called my two friends who were with me bitches as they walked away and I overheard them. They were of no help and continued to aggressively speak to me! They also continued to lie about "laws" of closing the gate before boarding an hour prior which is incorrect and the law is actually 30 minutes prior. Worst experience I have ever had. I am truly appalled and I have flown out of this airport probably 30 times, I will not be flying back out of this airport again.

When I arrived to pick up the vehicle, I asked that I not be given a white one. The person in the…read moreGold office made a snide comment and gave me a different vehicle. I had just arrived on a red-eye flight and was eager to get to my hotel to take a nap. After my nap, I went out to the vehicle to begin the errands I needed to run before I drove over to Eastern Washington to meet family. I immediately noticed the smell of stale cigarette smoke. I also realized that the return location was not correct on my paperwork- I intended to return the vehicle at the Walla Walla airport, but my paperwork said Seattle. I attempted to call the SeaTac Hertz location to let them know about the smoke smell (and the fact that the car was dirty- crumbs everywhere- it was disgusting. I literally called 11 times, calling 2 different numbers that were listed (206-277-2300 and 206-214-8273). Each time I tried to select an option to get a live person. Each time I was instructed to go online, which I could not do given my schedule and lack of computer. The next day, I went ahead and drove to Walla Walla as planned. When I arrived, there was literally no one at the airport. Not a person. So I called the 1-800 number and asked where to leave the key. I got an individual who was obviously in an out-of-country call center who told me to just leave it in the key slot. I went back into the airport and told him there was no specific desk that said "Hertz." He then said that the Walla Walla airport does not accept rentals that originated from any other location due to its small inventory. He then told me I would have to drive the vehicle back to the original pickup location (Seattle, 270 miles in the wrong direction from where I needed to be). It was clear he had absolutely no clue. I then asked if there were other return locations closer to where I was. With prompting by me of towns around Walla Walla, he told me I could return the vehicle to the Tri Cities airport, but that I would be charged a change of return fee. At this point in time, again tired from having driven almost 300 miles, I just said, "fine," but it was absolutely not fine. And because he seemed to be clueless, I decided to call the Tri-Cities Hertz location to make sure they would actually accept the car. I was pleased that a live person actually answered my call. I was not pleased when she told me that the Walla Walla location was no longer in operation and had not been for quite a while. I had checked YOUR website online and THERE IS NO INDICATION that the location is closed. She acknowledged that your website is not up to date on this and another location. I drove the 50 miles in the wrong direction to drop the vehicle off at the Tri-Cities location. The entire experience was frustrating, from the inability to speak with anyone at the SeaTac location before I left Seattle, to the call center person who clearly did not know what he was talking about, to the additional $128 charge I incurred for returning the car to the Tri-Cities. At a minimum, I believe you should reverse this charge. Horrible customer service, incorrect information, and a huge imposition on me and my family member to have to drive in the wrong direction to return the vehicle.

Rental: Aug. 15th to Aug 18th Type: Cossover 2013 Toyota Rav…read more4 Absolute wonderful experience with picking up and returning car...The convenience of a small airport, where your rental car is literally outside the door. Our 2013 Toyota Rav 4 was in perfect working order, even with 75K miles on it...It took us to Wallowa Lake in a smooth and comfortable fashion...A definite recommendation if you need a car when visiting Pendleton and its surrounding areas...

Booked a car several days ahead of arrival. Requested at least 5 different times from the 800#…read morereps (which sound like their in the Philippines) to have the contact info for the actual rental counter at KPDT airport so we could communicate our arrival time. Flew in Private so arrival times vary, as things change in the air. Our ETA when we made the reservation was 11:00 - 11:30 a.m. Landed at 11:15, parked at the FBO, and after checking in with the FBO walked to the Terminal for our car. Arrived at 11:35. No one there, a sign indicated, "be back shortly" but no return time. Called the 800 # and were told that the person on site waited until 11:15 and left, and wouldn't be back until 1-1:30. Had to call a taxi. Fortunately taxi was able to get to us quickly so we did not miss our meeting!

Unfair, crooked, cruel! Our RV broke down and needed an overnight part, so we were stuck in…read morePendleton but needed to be in Spokane that night. The nice mechanic fixing our car told us that this place was the only one in town that rented cars on a Saturday. So we called My Own Auto Sales and the guy quoted us $45/day 100 miles free and .20 an additional mile. We were saved! We walked one mile in the cold rain to get there. When we arrived the owner demanded that we have full insurance, and we did. We told him we were from LA so we have too. As soon as he heard this, he looked at our small dog and told us the price THE PRICE WAS $155/day BECAUSE WE HAD A DOG. We laughed, HE DID NOT! We told him there was no way we could afford that, he scoffed and said, well sorry about it. He then told us we had to wait outside if we weren't buying, IN THE RAIN!! We sat 30 min soaked, freezing until a cab picked us up. NEVER GIVE THIS MAN A DIME!

A friendly, LOCAL car rental place (or at least that's what I used it for). Transparent and…read moredown-home, these guys simply provided me a good car for my time in Pendleton and were honest and pleasant. Price very reasonable. No corporate rigamarole and online this-n-that. You just call, then show up and rent a car. Finally, to be treated like a grown-up again!

Didnt have the car i reserved just like in seinfeld. i called enterprise to escalate to the region…read more they opened a case and gave me a case number but never responded.

The best place to rent a vehicle. This group of people have the best customer service. Multiple…read moretimes have gone out of the way to find what I need. 10/10!