I moved from out of state and was referred to this agency. I have received excellent customer…read moreservice from them. They helped me transfer all my policies. They were able to review my current coverage and recommend helpful changes. Every interaction with them has been wonderful.

29 years of loyalty to our family with property and auto insurance. Very personable and they me…read morehelp me get good rates.

Heather at John Cook's office can assist with all your insurance needs. Professional and personal…read morecare. Every time I call she helps me handle my needs for coverages, bills and claims. She is always helpful and gets the answers I need and helps me understand the processes and apps. Thank you State Farm!

I've been using this State Farm agency for a few years now and have had the best experience working…read morewith an insurance agency. Heather Fields is great. She's very responsive, friendly, helpful, knowledgeable and the list goes on. I am a happy customer.

They were great to work with. The agency 's customer service is excellent. They also provides…read more great rates and I saved money on auto insurance.

From the owner: We are an insurance agency specializing in auto, home, renters, boat, motorcycle, life, & business…read moreinsurance

Christine is awesome! She is very proficient in her job and keeps up with any additional savings…read morethat may be available to you. Very satisfied.

Can you love your insurance company AND their agent? Christine McCullock is not just your very…read moreattentive American Family insurance agent/owner she's much more! Her level of knowledge is astounding. Christine's ability to listen completely before asking a question means she's collecting info/facts from the start. Most people SAY they will handle any issues...Christine Mcullock does! We are so impressed with her AND her staff. This agent/owner is a jewel in the American Family Insurance crown. By all means, she should be agent/owner of the year. You can't go wrong in choosing Christine McCullock' s agency !

Worst insurance ever. I am on a family plan and had no accidents besides one that my brother got…read moreinto, as he was hit by another. They grew my insurance from 165 to 210 for something that was not even my fault. Had not had a ticket in over a year and when I added the 5th car instead of giving me a discount for having them over 4 years, they gave me the highest quote and increased insurance on all the cars. When I asked them to explain, they acted like complete incompetent idiots. They are the worst and I will make sure to give them a horrible review with all my friends, co-workers and anyone I meet and get a chance to talk to. I work full time, do school and the last thing I want is to unnecessarily pay a high amount with out even the decency to get a discount after so many years and so many cars added on. As well as workers comp. horrible instance. They don't even deserve one star.

no liberty mutual is good because their company policy on solving claims is bogus...write lowball…read moreestimates that no contractor will do the work for

Hello, I recently…read moremoved my business to Framers Insurance from a bigger Insurance company for several reasons. 1. Wider range of products at a fair price for services and they offered a la carte options for each policy. 2. Farmers was ranked middle of the road with other insurance providers on consumer report, JD Power, AM Best and Need Wallet but where they stood out was on BBB with customer complaint resolution. Understand that insurance is not a whole plan that you are investing into overtime then you get your money back but coverage for major life changing events. Insurance companies cannot stay in business if they payout crazy amounts for little accidents plus our premiums would be unaffordable. So, I did like the fact that Framers seem to be fair on resolution compared to other insurance companies I reviewed on the Better Business Bureau. 3. The true closer was the staff and transparency. I worked with Scarlett and she was not pushy like others plus seem to care about my specific need and not to just make the company money. For all these reasons, I have moved to Farmers Insurance.

Wonderful and quick customer service. Someone you can trust for all of your insurance needs. No…read morecorporate selling here just hometown service.

I was told to send my totaled vehicle title to their Atlanta HQ so they would pay the claim. They…read moreonly provided a PO Box number which rules out a delivery service. They also do not allow it to be personally delivered. It's very obvious why . It's all about giving them an additional 7 to 14 day processing delay. And they brag in their ads about be customer focused. Do not believe it for a minute.

I have worked with bob chandler nd his office team for over 15 years he has been my agent and a…read moregood friend I would highly recommend this agency for anyone needing car homeowners or life insurance he is very fair and rates are competitive. Bob also always remembers to call me on my birthday and can remember my children's name which I think is a nice touch. That kind of down home service is hard to find these days

HORRIBLE CUSTOMER SERVICE! Michelle is disrespectful not…read morehonored to hold a title of "Customer Service". Chris Bruce also wasn't a pleasant to deal with either and hung up on me after explaining my concerns and asked to switch to another State Farm agent. Please beware I do not recommend this office. State Farm is a great company for auto policy's and other needs but DON'T use Chris Bruce as an agent!

I would give this guy zero stars if I could. I've been with State Farm for years for auto and for…read moreover a year for the home. I've never filed any claims. Recently Jim Coker retired and Chris Bruce became the new agent for the Snellville office. My neighbor's tree fell across my drive way and yard trapping me at home and damaging my driveway. When I called Chris Bruce he told me over and over that nothing was covered since it didn't hit my house and that my driveway was not a structure. After talking with some tree removal people, they told me they thought it should be covered. I called Chris back again and again he told me nothing would be covered and that I wouldn't want a zero paid claim on my account because my insurance would go up. Someone gave me State Farm's catastrophic claim phone number. I called them and they said yes, the blockage of my driveway, $500 debris removal, and my driveway was covered. I don't know what is up with this guy, but I also complained to his regional manager and I moved my insurance to another agent. I would not trust this guy with anything!!! I can't imagine how many people have called him for help and he's told them lies.