I had a great experience at the W. Service was outstanding- employees highly professional- there was a quiet discretion to everything which I like. I was upgraded to a king room - very large, well appointed. Very clean. Not everyone will love the bathroom layout - and the light controls could be somewhat confusing- but these aren't negatives. Entry is a bit confusing if you come in off the street, as you may think you are entering a restaurant. This isn't a big deal. Fantastic location in Yorkville near shops, cafes, bars and restaurants. When visiting Toronto, this is definitely my hotel of choice. PS --- the shower is the best! read more

I have exactly two expectations from a hotel: 1. I can sleep 2. I can do so safely This property failed at both. Spectacularly. The fire alarm has been going off for hours. Not a drill. Not a quick false alarm. Hours of nonstop alarm with no resolution -- and it's still ongoing as I write this. The fire department has already confirmed there is no emergency, and yet the hotel remains completely unable to fix, silence, or properly manage the situation. To be clear, the problem isn't the problem. Things break. Alarms malfunction. That happens. The problem is the gross incompetence in resolving it. At one point, they were attempting to disable parts of the fire safety system just to make the noise stop. That's not a solution -- that's a safety risk layered on top of an operational failure. A faulty alarm system like this points to deeper maintenance issues. But the complete lack of response, coordination, or leadership turned a bad situation into an unacceptable one. The front desk associate was kind and clearly trying, but completely unequipped and abandoned. No manager. No ownership. No plan. Just a single employee left to absorb the fallout of a building-wide failure. This isn't just a bad stay. It's a breakdown of basic safety and operational competence. Do not book here. read more

Enjoyed my stay at the W Toronto. Metro is accessible through the building so you can through indoors. Rooms were well sized though bathroom is open to the room. We were greeted with a welcome chocolate, room credit which we used on the roof, and breakfast which we enjoyed before we left from Chase Edit. read more

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I brought my mother here for Mother's Day, and I was surprised to see that it was fairly empty inside! The service was welcoming and George, our server, was friendly and incredibly polite. They had a selection of teas that you could smell before selecting one, with a mix of herbal and caffeinated teas. The imperial jasmine and the cream of Earl grey went well with cream. The sandwiches were all delicious, and were elevated versions of the classic tea sandwiches. The desserts were plentiful, and the clotted cream was perfect with the scone. They even had someone on site who was writing a poem on the spot if you wanted one! It was a lovely way to spend the afternoon. read more

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While I absolutely loved the lobby, bar, rooftop restaurant, and--most importantly--the AMAZING service from the wonderful staff, I was highly unimpressed by the room. I paid extra for a city view and repeatedly requested a high floor, yet I was placed on the 6th floor with a disappointing view of a back lot, mostly obstructed by the bed. Not exactly the cityscape I was expecting. Additionally, for a hotel that markets itself as fun and luxurious, I was surprised by the complete lack of in-room extras--no snacks, no sodas, no cute mini-bar bottles. The absence of these small touches really affected the overall experience, especially for a romantic Valentine's weekend reunion. The exposed bathroom sink also made getting ready a challenge, particularly when trying to apply makeup. All in all, while the common areas and staff were fantastic, the lack of attention to detail in the room made it feel far from luxurious. Paying for a view I didn't get and missing those little indulgences definitely took away from the experience. Thank goodness for the staff--they were the real highlight of the stay! Shout out to Luis at Front Desk, Mohit at both Lobby & Rooftop Bars, Kim at Lobby Bar, Julia who brought up our $40 sodas & our lovely cleaning lady whose name I'm unable to spell but was a gem! read more

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Oh W Toronto...you know you're a whole sexy, modern, urban, sophisticated vibe...and Im here for it! Walking into the hotel is a bit confusing because there isn't much of a lobby, just a couch with a hostess stand..looking like you're entering a cocktail lounge rather than a hotel. However, we were there for afternoon tea, and again for a Caribbean brunch, and the hostess directed us to the elevator that took us to the penthouse and upper deck areas. The hotel is so stylishly decorated and the restaurant bathrooms are an experience! We can't speak to the quality of the rooms, but based on the other areas, Im pretty sure the rooms are just as trendy. We enjoyed our time here..and it's located in the trendy part of the city with all the high-end stores for shopping. Highly recommend! read more

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I dislike giving negative reviews. I did not feel welcome at the W Toronto. My experience could have been excellent if the hotel management had considered that some people might arrive by train and subway. The welcome email that explained the valet parking could have included a couple of sentences about the industrial-looking hallway that leads to an elevator. It wasn't clearly signposted. Instead, we hauled our luggage up the stairs to street level, then more stairs from the street to the lobby. It's true that they had a wheelchair lift, but it couldn't be self-operated. When you're tired from a long travel, who wants to wait 15 minutes for an assist? The hotel and rooms were sumptuous like most W properties. On the bright side, I'm a game producer/developer and I got some good ideas on how to hide entrances and options in gameplay. Note: The subway opens into an underground passage with a few shops. Walk the very long passage, but ignore the sign for W that point you to the street level. Instead, just before the exit to the street, look behind you and find the door with a few different businesses listed. One will be W. This will take you down a long, unmarked hallway to the elevators. The elevators will take you to the W lobby. Once there, wind your way the best you can until you find the reception desks. If you open an unmarked door and find a toilet, you went the wrong way (lol). read more

For over 700 CAD a night, I expected the gates of heaven to open as soon as I entered the room but all I got was a sub-par hotel stay. This hotel is trying badly to be something that it cannot be and the high price tag does not justify the lack of amenities, privacy and customer service. From the moment you enter at street level, you have to carry your suitcases up the stairs and try to find the reception desk in an setting similar to a maze. Once you do, you go through a perfunctory check in process which does not feel neither classy nor special. The room I got was small, with wannabe fancy interior decor which felt tacky. Who needs a bathroom with no privacy? Not to mention the paper thin walls. I found a bug on the floor and when I complained it was downplayed. If you are in Toronto and want a pampering experience at a Marriott Property, I highly recommend the Delta Hotel. read more

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The Great! Rooms are high tech (touch screen for blinds, screen, mood lighting, service, temperature). One control is near the door and the other by the bed. - Very Clean, Smell pleasant, luxurious soaps - The Shower, the mist hand held shower was very relaxing - Service, from the moment I was greeted by front desk, to almost every staff I encountered in the corridor's were all friendly -multiple restaurants on site - overnight Security - Gym The Ok: - A bit of a maze, you almost have to run a marathon depending on where your room is located, walked twice, couldn't find the ice machine as the door wasn't label -Walls are thin, I was woken up before my neighbours who were having a good time at 2am. -Internet connection was a hit and miss. - bathroom frosted door does not provide much privacy Tips: Valet is $60.00, Park yourself underground, $12.00 overnight on weekends Download the Marriott app, chat with the hotel, check in, get mobile key. Hotel (Checkin/out) 6th floor read more

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We loved our stay at the W. The room was huge with a convenient sitting area. The luxury bath products were luxurious. The location is excellent with lots of great spots in the area and also the subway underneath. Overall the staff were wonderful. We breezed in around 10:15 pm after sitting in 5 hours of eclipse traffic and kitchens had mostly closed. Tired and stressed, we plunked down at the living room bar and Roche's kindness and chill vibes really made an impression on us. He gave us great recommendations for our stay. We came to toronto with only a lose plan of what to do and between Roche and the concierge walked away with enough recommendations to sustain us through our stay. The skylight lounge was also gorgeous. Definitely more of an upscale vibe but the bartender there was fun too and made up cocktails on the spot for us. Be aware that their self park garage has extremely low ceilings. The valet option was $75 a day so we took the valets suggestion and parked in the surface lot at church and bloor for much less. The only downside is the paper thin walls. You'll hear your neighbor taking a wiz... and their alarm, and so forth. But def would stay here again. read more

The night general manager attended to my husband and I in the most professional and kind manner. He did whatever he could to make us comfortable. The entire front staff and valet crew were great with us as well. Thank you everyone Donancy "The Jagodas" read more

New, which is always nice BUT - there are some fundamentals that are poorly considered and/or designed. There is no desk in the room. One low wobbly side table - no way to do work. I asked where there might be a quiet work space in the hotel - there isn't one. All restaurants and bars have music playing so it's not even possible to work or have a call in one of the public spaces. In the room the layout is awkward. The bedside light is on the far opposite side of the bed from where the table is. After showering you have to exit the shower area completely and reach around the door to access a towel. The basin tap placement interferes with logical tooth brushing and hand washing movements. And the sink itself is black, so it shows every drop of soap and toothpaste from first use so looks kind of disgusting all the time. Overall this place just doesn't work for a typical business traveler and seems to me to just be trying too hard to be cool. read more

W Toronto - Sign in the hallway right outside my room. - Hotels Near Me - Toronto, Ontario

5 star service, 5 star location, 5 star restaurants. Service to me is in the details, and they get the details right at the W - down to changing the rug in the elevator from good morning to good afternoon to good evening. The staff was all fantastic and restaurants were delicious. read more

I love this hotel It's a bit hard to find but service was good The room was stayed at was an upgrade and the receptionist was so sweet We landed at 10:30 am and it was quite early for check in but they got a room ready for us by 11:30 While we waited they served us a sparkling drink. So thoughtful The room is nice though there should be more bathroom counter The only bad thing is that the hotel forgot to call me when I asked for a wake up call. No worries. We made our early room call The bellhop was the best There was a marathon so the street was blocked and the Uber could not find us. He walked blocks to locate our Uber. Now that is service!!! read more

W Toronto - Lobby area - Hotels Near Me - Toronto, Ontario

I hate this hotel. I don't just a little bit hate it. I firmly believe that it is indicative of all that is wrong with the hotel business. I don't say this lightly. This is not a luxury property. I know that somehow Marriott has bunched W in with brands like Ritz Carlton in their loyalty program. It's absurd to think so. They've kept essentially all of the fixtures of its former incarnation as a Marriott property. They added darker wallpaper. They remade the entrance from generally accessible to absurdly-silly-maze-like. They've usurped functional boardrooms and made them into awkward public spaces. They put in an unusable recording studio in the lobby for window decoration. They renamed the all of the 'Staff' to now call them 'Talent'. They're the same humans... just in different costumes. It's a place that tries SO hard to be hip and cool. And they've significantly upper the price tag. It screams 'look at me' but once you look you realize that you're looking at the same pretty pedestrian property that's always been here. The rooms are poorly laid out with mass-market-quality furnishings. Never come here with a spouse or significant other unless you really enjoy watching them in the bathroom. Open concept is not a bad idea by itself, as long as the layout is functional and reasonably well thought out. Walls are paper thin, which isn't as appealing as it is in the movies. You hear things from people in ajoining rooms that you can never unhear. Do you really need the toilet paper to be labelled "Backup Plan"? What was the first plan? To sit in your own filth? I've stayed here twice now, once by choice and once to give it a second chance. I don't think that there will be a third time. read more

The service here is incredible. Came here for 4 nights to celebrate my girlfriend's birthday. Carolyn and Angela made it such an incredibly special stay for us. We got the Studio Suite, 1 king with terrace access. It's absolutely stunning. The room service is great and reasonably priced. Would recommend the charcuterie board and burger. The only caveat to this place is they stop serving liquor at 11:30pm everywhere and all bars. The rooftop bar is SO pretty, but they stop serving hot food at 10pm! Please try all the cocktails you can- these bartenders are so good!! Everyone here is in such a great mood and it's in an awesome location for shopping and eating. Can't wait to stay here again. read more

First time in Toronto for a mother/daughter trip and this hotel was beautiful, convenient and walking distance to a lot of great places to try. Very impressed with their friendly staff and find their amenities, restaurants, and rooms very creative and unique. It's whimsical decor is fun and inviting! Really quite shocked at some of the negative reviews, but you can't please everyone! To slam a business for its uniqueness and atypical floor plans or improvements is not very nice. I love it here and would consider to stay here again the next time I'm in town! read more

I guess as a Senior Foodie I was not impressed with the "new & not so improved" W Toronto. I found the layout very confusing & difficult to find one's around, and the Menu items were not to my liking & quite limited. The staff & service was great but........sorry but I will not be back, which makes me very sad as I was a regular visitor to the previous incarnation style Marriott. read more

Entrance to the rooftop lounge was guarded by a pretentious Impossibly tall Asian woman, who acted like she held the velvet rope at the Mudd Club. Wrong vibe. Wrong place. We left. read more

I had an amazing experience at the W hotel. Thanks to John, Georgia and Priscilla for an easy and very helpful experience. You made my job super easy and I appreciate you all. read more