Everything! Warm, welcoming staff who bring scrumptious warm cookies when you check in. Kind. Spotless rooms. Pool! Which I ADORED. Excellent restaurant staff, Juned in particular. Amazing help ( efficient, rapid, courteous) with issues like lost key cards, lighting problems at midnight ( assistance arrived quicker than the speed of light!) , fussing with tv. Housekeeping warm also and utterly lovely. I am so very happy I stayed here. While I now live in New York City, Toronto ( I know-- Tronna) is my city of birth,,My family moved " out west" to Vancouver , so when I " Come home" I need a welcoming, cozy place to stay. I FOUND IT!! I'll rest here every time I visit T.O. in the future. LOVED IT., read more

Beautiful bar restaurant with wonderful staff and a good vibe. It's a nice place unwind and have a nice happy hour with friends. The portabello fries was amazing. The chocolate ice cream was not too sweet ; & topped with a swizzle of Lindt chocolate read more

DoubleTree by Hilton Hotel Toronto Downtown - Hotels Near Me - Toronto, Ontario

During our stay in Toronto, we called the DoubleTree our home. This hotel was pretty nicely located just about a 15 minute walk from the main train station (Union Station). The location also offered many dining options. And to top it off, like any of the Doubletree's, you can get their famous warm chocolate chip cookies anytime you want during your stay. Being a Hilton rewards member we actually got notice a few days before check in that we had been upgraded to a suite, which was a luxurious surprise. The room was massive, I think over 500 sq feet with a separate bedroom, and living area with a full size fridge and cooktop. It definitely would have been nice if we had stayed longer, but we really didn't get to utilize the space, though i appreciate the gesture. The rooms were spacious, they, clean, and very comfortable The hotel did have an indoor pool, and saunas. Unfortunately there was a sauna in the men's changing room and one in the women's, not a coed, which I thought was kind of dumb. Bring a quiet night in the workout area, my wife snuck me into the women's sauna so we could sit together (shhhh). We didn't stay longer as it was incredibly hot, but nice to sit and clear out your pours briefly. The front desk staff were welcoming the entire trip, helping make sure we had everything we needed, and keeping us stocked on cookies.I was surprised to learn the international Doubletrees offer a free continental breakfast, you don't get those at the DTs in America. The breakfast was ok, your typical continental breakfast, we made the most of it, and it helped get our day started Based on this visit I'd absolutely stay here again if I ever find myself in Toronto. 5 stars, for sure read more

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Good location, close to a lot. Parking is $45 a night. The staff was very friendly and helpful. Ice is on the even numbered floors, and I would suggest requesting to face the front of the hotel. There is no actual closet, but an armoire to hang clothes. Decent size room, well spaced out. I love the height of the king bed, and the 4 pillows are very comfortable. Not too firm and not too soft. There is a mini fridge, but no microwave. The wall unit HVAC is controlled by the T-Stat on the wall. One thing I didn't like were the slots to open the drawers and armoire doors. You need tiny fingers to fit in there, this was not enjoyable. Walking distance to quite a bit, I did not need a car. Ultimately, I will stay here when I return. read more

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BED BUGS! BED BUGS! BED BUGS! We stayed three nights at this hotel, and it was a nightmare. On the second night, I woke up itchy and covered in bites. Later that evening, while inspecting the bed--already fearing the worst--we found a bed bug crawling on the pillow. When we reported it, the night manager refused to acknowledge what it clearly was and said pest control would "check in the morning." They moved us to another room and put our belongings in a heated tent, but wouldn't inspect the new room with us, which left us on edge. The following day, management confirmed it was indeed bed bugs and refunded just one night. That doesn't make up for the stress, ruined vacation, and the fact that this seems to be an ongoing problem they aren't fixing. Now we just hope we didn't bring them home. Do yourself a favor and avoid this hotel. read more

DoubleTree by Hilton Hotel Toronto Downtown - Bed bug found on the pillow in this hotel - Hotels Near Me - Toronto, Ontario

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When we checked in, there was a nice receptionist that gave us cookies. I've never been to a hotel that gives you COOKIES when you check in. The hotel is very clean and modern, everyone is nice and friendly, and our room, room 319 was great, but it had a few things. The shower was weird, it randomly turned cold mid shower, and toilet sounded like it was always leaking some water, but the room was clean, free water bottles, a coffee machine, and a big, long work desk. The ac was the thing that made me sleep comfortably. It made those loud noises that made me fall asleep in minutes. Also, the snack bar is nice and the restaurant is great. I ate new things every day with some coffee and it was delicious. Everyone was friendly. Overall really recommend read more

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Five stars out of five stars! From making the reservations with Tim on the phone, to jing as the concierge giving directions instructions and advice, to Harry checking us in at the front lobby, providing valuable service and cookies! Made our stay unbelievable! Fantastic service! Very friendly and helpful! read more

DoubleTree by Hilton Hotel Toronto Downtown - Hotels Near Me - Toronto, Ontario

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Planned and Reserved room for 2 nights. But only actually would be using one night. Arriving on redeye flight so wanted room availability early morning at 7am for changing/refreshing and calls before meetings at nearby Sheraton. Called Doubletree front desk days prior to flight and explained my requirements. They said no problem. Arrived at Doubletree in the early morning and they didn't have my room available. So basically they are unreliable for business travelers. My room should have been locked in and available at 4 pm on day 1. Tried to discuss issue with front desk mgmt, Ryan and his boss Chris. But they couldn't be bothered to return my call. And I just got tired of calling the hotel because they would just pick up and then hang up. read more

Nice Exterior. Wierd $25 for getting into the room early. Never heard of that for a hotel like this. Hilton really? The town seems safe but I did notice that the elevators don't require a room key...so people can get upstairs fairly eThe room is comfortable, does the job. There's a market place open 24hrs for snacks etc. The view from the room is amazing every morning and evening. You can see the ice skaters. Very pretty. Concierge: SUUUUPER Nice people and helpful staff..BUT be mindful of the tours they recommend. The tour recommended to me was described as a private tour...it's really just a drop off...there weren't clear instructions on how to meet up after free time and other guests costs us an hour of time. Also, the car seemed like it needed some maintenance. Tour guide nice, just not the best tour experience I've had. Room/Interior: Decent size, comfy bed...and free warm yummy cookies at the front desk. read more

DoubleTree by Hilton Hotel Toronto Downtown - View from the room - Hotels Near Me - Toronto, Ontario

What a great hotel. Just a warning the parking area is kinda tight. You can't beat a well maintained, Freindly staff hotel that serves fresh warm cookies at check in. They even gave me a breakfast buffet for 2 voucher since it was my birthday. Great place to stay, I would highly recommend it. It is also walking distance to china town and little Italy. There so much to do close by that we never used our car again till we departed. read more

DoubleTree by Hilton Hotel Toronto Downtown - Great Hotel but Very Tight Parking and low garage. - Hotels Near Me - Toronto, Ontario

Excellent Location. Around all the eating places and lots of shopping nearby. The hotel is nice. Check in staff was excellent. The rooms are tired tho. B++ Had an issue with plumbing and all sorted out but when you come to rest i would not want to deal with any issues that takes time from my personal time here. As there is many hotels in the area i would not choose this one again. read more

front desk staff rude and dismissive. several opportunities for them to show graciousness at which they totally failed. 1) no greeting upon approaching the desk apparently attending to some computer glitch 2) we had difficulty w the WiFi sign on which didn't match what their website said. tried repeatedly to get it from front desk on the phone - couldn't understand her- this was at 10 pm - she then says you'll have to come down here nobody else is having trouble. I said I was dressed for bed. no further help 3). they have this parking set up where room key is/supposed to let you out. didn't work I went in and she told me it was my fault because I had it resting on my phone. while that may be true this is not the way to treat a guest. one last thing: heat is impossible to regulate.all could have been handled with kindness read more

Excellent hotel. I was only here for one night. The hotel was very very clean, great location, very friendly and courteous staff. My room was phenomenal! It was basically a studio apartment, it even had a walk in closet. Very clean nice decorative aesthic. If I am back in Toronto I would unequivocally stay here. I definitely enjoyed my stay. read more

Okay, I am a Hilton member and usually recommend their reliability and service. But I implore you... whatever you do, DO NOT STAY AT THIS DOUBLE TREE! I don't even know where to begin on what went wrong. I suppose I will go in the order of the most unacceptable. Most unacceptable was the cleaning person that came into the room 2 hours before checkout without being let in just to ask if we were leaving today. Granted, she did the knock-while-opening but you don't just walk into someone's room without giving them a half second at least to answer the door. Second most unacceptable was the insane howling noise in the hallway all night. I don't know if it was wind or what but it sounded like the pitch of a fire alarm. You could still hear it in the room while trying to sleep. Next on the list is that they lock all four lobby-area bathrooms at night "for cleaning." I awakened early at 5 am and needed to use the restroom after a long night of drinks and Indian food. (I'm sure some married guys can relate to being in a hotel with your wife and needing to do your business in the worst way and going to the lobby bathroom so as not to subject your wife to any unpleasantries). But for some reason the first bathroom was locked. So was the second. And third. So I ask the front desk and they say they close them all night "for cleaning." I ask if I can be let into one if it wasn't being cleaned. He asked "are you a guest?" "Yes" I say. "And you can't just go in your room?" So I have to explain to the guy that id prefer not to with what was about to go down. Also, breakfast is not included and it's a $32 CAD buffet. Parking isn't a bad deal tho. $40-something a night. But there's a Hilton garden inn about a mile away. Just go there. read more

Stayed here for a work trip cause we had an event. I've had nothing but great experiences at Hiltons before, this one changed my mindset entirely... Slept at 12-1AM and woke up at 5AM cause I had to use the bathroom, went back to bed and I saw 1 bug thinking "oh it's just 1 bug, let's kill it and go back to sleep." (Mind you, I've never came across a bed bug in my entire life). Something told me to flip the other pillows and came to find out there were HANDFUL of bugs, something I never ever came across EVER. Came to find out they were bed bugs!! There were adult sizes to mini baby red dots. Killed all of them and moved my stuff away from the bed. Had to get some sleep so I ended up using a makeshift bed with the rolling computer chair and some table cause I was working the event. 1 hour passed, exhausted and not mentally prepared, but I had to get ready for the event, went down and told the front desk POLITELY/DISCREETLY about the situation cause I didn't want to alert any guests and they said they would tell a manager right when they get in and move me into a new room. They called me during the event in which I wasn't able to pick up but I called back and the front desk said they would let tell manager call me back. 6-8 hours later no call back, went back to the hotel and wanted to follow up with the front desk, I was able to take to a manager, Asian lady who said they would "investigate it" and let me know details but they moved my things for me. The most underwhelming compensation EVER, I've had McDonald's give me free food for forgetting something. I got into a new room with the same layout, that's it. No free breakfast, no upgrade, nothing. Could've at least given another free cookie? All in all, checked out with a new mental scar of bed bugs at hotels, as well as potentially a few bed bug travelers (not dealing with anymore bites, thankfully) ALSO no call back about the situation, it's been a month already.. What investigation needs to be done? I have all the proof here. read more

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The front desk staff was great, the rooms are clean believe it or not we actually had a halfway decent a few. Parking sucks but that's expected with a hotel located inside a big city. I don't stay at Hilton's any longer so Doubletree it is. Plus they have the cookies! Oh for the record if your car is over 6 feet tall you will be parking down the street around the block. read more

DoubleTree by Hilton Hotel Toronto Downtown - Hotels Near Me - Toronto, Ontario

I stayed here on business and had a good experience. The staff was very nice and accommodating. I was very happy with the quality of the room. Parking was a challenge, but I think that you are always going to run into that in big cities. I would stay here again if I was in the area. read more

My stay was okay. Here are some pros and cons I experienced: Pros: -- Really great location. 3min walk to the big TORONTO photo spot. 4min walk to Eaton Centre. 20min walk to CN tower. There's also a lot of places to eat right next to the hotel. -- Air conditioning kept me warm during the winter and the mini fridge kept my food cold. -- Free wifi (upgrade available for a fee) -- Room was really clean. I like that the hair dryer was powerful and actually useful! -- The view from my room was great. Beautiful city view. I wish the window was floor to ceiling but it was normal sized for a hotel. -- Staff is really nice. Front desk let me check in early on a weekday. Cons: -- It's not the most modern hotel. Gym and pool are dated. -- There seems to be a few "optional" fees. They're small but they add up. For instance, the free wifi is too slow to stream shows and movies on a personal device. You can upgrade for $4 a day. To see the TV guide you have to download an app and pay extra as well. I've never been to a hotel that just doesn't have the name of movies/shows playing on the channel menu? -- There isn't really a nice area to lounge or eat food. There is a small business center next to the elevators and a restaurant upstairs. That's about it. The restaurant was frequently closed when I was there (during covid) Other notes: Due to COVID, the cleaning is every other day. read more

This downtown Toronto hotel is in the belly of the 6ix and only blocks away from the Eaton Centre, CN Tower, Scotiabank Arena and the Kensington Market. You are definitely paying for proximity in the mid-range hotel. It is rated Accessible and but not pet-friendly. Front desk staff are courteous, friendly and professional; be nice at a minimum and you'll get that in return. This is my first visit to this venue. I'm only here to visit 3 guests staying in 3 rooms. I can't speak first-hand of the room experience but each person said their room was nice. Just keeping my social distance with the COVID-19 situation and the safety of all. Paid daily parking is available. WiFi is free for guests. Amenities include a fitness centre and an indoor swimming pool & sauna. Hemisphere Restaurant Bistro is currently closed due to pandemic restrictions but their are a few restaurants within walking distance offering takeout only. DoubleTree has a 24-hour market in the lobby area if you need a quick snack or beverage. read more

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Worst experience at a Hilton property I have ever had. I am a Gold Hilton Honors member. Booked this property several weeks in advance. My flight from Florida arrived very late at night (nearly 1am). Took a Lyft from the Airport with my family. We arrived at the hotel at around 1:30am to find the hotel had cancelled my reservation and gave our room to someone else, and they are "sold out". 1:30am, in a different country, and no hotel to stay at. The night manager was apologetic, but not helpful. I had to spend 45 minutes on the phone with Hilton to get us a new reservation at the Hilton Toronto around the block. Apparently, Christopher, the front desk manager can and will cancel anyone's reservation WITHOUT NOTICE and give the room to someone else. No phone call, no email. Both Hilton customer service and the manager at the Hilton were stunned by the actions of this hotel. DO NOT BOOK HERE read more

The DoubleTree by Hilton Toronto offers exceptional comfort, modern amenities, a prime location, and excellent customer service for a memorable stay. read more

DoubleTree by Hilton Hotel Toronto Downtown - Hotel outside - Hotels Near Me - Toronto, Ontario

Located in a good location in downtown Toronto, this Doubletree had multiple restaurants on site and a conference center. The lobby was seemingly large enough to accommodate the guests and check-in and out was easy. Our room was small, clean, and comfortable on the Hilton Honors floor. The bathroom clearly needed a few renovations as there was no drain and each time we stepped into the tub, it shifted. It felt like we were stepping on a bath fitter. Each morning we enjoyed a well-stocked breakfast buffet that had rotating pancake and fresh toast options, eggs, potatoes, fruit, vegetables, cereals, pastries, and coffee/juices. Service here was excellent, from the servers at breakfast to the housekeepers. read more

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I am listed on the Double Tree by Hilton Toronto Facebook site as a Top Fan, from our stay in September 2022. However our second stay is not turning out to be as memorable. The Double Tree by Hilton Toronto Downtown really dropped the ball with crazy unexplained 6:55 "wake-up calls". First we were advised that engineering would come up and look at phone. Then when following up with an evening staff person named Selen later tonight and was told to unplug phone (is that really a solution)? We have experienced similar with Hyatt Las Vegas and they offered a room discount as compensation. Selen offered a complimentary breakfast but as we have an early flight will be in no need of that. We were forced awake by wake-up calls that we never asked for and as my wife has trouble sleeping normally, therefore she and my daughter including myself have not had a restful sleep for past 2 nights... This shouldn't have happened in the first place let alone two consecutive mornings. We have had to call repeatedly (or chat online) for face cloths, hand towels, pillows, sheets for sofa bed, blankets, coffee, creamer, water etc. The room we were in does not have a door and I believed when I chatted with Luisa I was getting similar or better room to what we had in September. AND again this morning October 13th another 6:55 a.m wake-up call on our phone!! So THREE mornings in a row. While I was checking out a Manger came to our room. My wife said that he mentioned that the wake-up call problem had been happening and they thought they'd resolved it. I was led to believe this was out of the ordinary?? Unfortunately will not be coming back to Double Tree by Hilton Toronto again. **** Umesh Srivastava the GM has replied to me as I'd had communication with the staff via chat. And he is taking steps to remedy the situation! - So family will once again be a patron of the Double Tree by Hilton Downtown Toronto read more

Went to Double Tree for a couple of nights and was immediately greeted with YuYa at the desk. When I say he was the nicest man I've ever met I mean it. Give this man a raise!! He was super sweet and was very helpful. To add on he was able manage to get us in the hotel for an additional night despite there being no rooms. Thankful for this kind mans magic! GIVE YUYA A RAISE!!!!!!! read more

The staff is great and the hotel is beautiful, this has been an amazing vacation. We have needed some help to get through it and the hotel staff have been at the ready each time. The location is amazing, everything you want to see in Toronto is just a quick walk away. read more

I wasn't too impressed with this DoubleTree; you are paying for location as opposed to the actual hotel amenities. I believe the best thing about this hotel was actually the sauna and the pool. The hotel offers breakfast at a cost and also there's none of the famous doubletree cookies. There is alternative parking closer if you decide to park offsite. There are restaurants nearby as well as a mall a few blocks up that is very nice. As I mentioned, you are paying for the location. With a few modern upgrades this hotel would be great...the staff is friendly and helpful with restaurant recommendations I just think COVID has kinda made this place feel somewhat like a dead zone lol. In a crunch I would stay again...but certainly not for long term. read more

Excellent hotel especially the staff. The front desk is very professional, friendly and the check in process is quick. The concierge is very helpful at getting quality transportation in a timely manner. It's a quick walk to the Nathan Phillips Square/ City Hall area, which is a nice, social gathering place. It is centrally located with many restaurants nearby and there is a small grocery store a half a block away on Dundas, though there are snacks and beverages available in the lobby (no liquor though.) My only complaint is the doors slam pretty hard and that can interfere with sleep a bit. But the positives override that, in my opinion. read more

We stayed at the Doubletree by Hilton downtown Toronto about a week before Christmas. My husband's office holiday party was very close to the hotel, so we decided to make a weekend of it and stay for 2 nights. We were greeted with smiles as soon as we walked in to the hotel. The front desk staff were all very friendly and helpful and the check-in process was very quick and painless. We were told we could leave our car out front while we took our stuff up to our room, which was great as we weren't parking at the hotel. We left the hotel to drop our car off elsewhere and received a text almost immediately asking us how our room was and if they could do anything else to make our stay more enjoyable. The only slight hiccup was that the ice machine on our floor wasn't dispensing any ice, but I mentioned it to the front desk staff the next morning and it was fixed right away. Our room was lovely and airy, bright and clean. The bed was very comfortable and we had a nice view of the city. The location is perfect, with plenty of restaurants and coffee shops in very close walking distance and public transit practically right outside the front door. I honestly have no complaints. We both enjoyed our stay and we plan to go back. Highly recommended! read more

Stayed 1 night at this hotel and it was enough. We are still dealing with this pandemic and everywhere in the hotel they have "practice safe distance" stickers but they don't bother cleaning the main areas of this hotel like doors, rolling door windows, elevator buttons....Seemed like the front doors had not been cleaned in a couple of days. The coffee station by the check-in desk was disgusting. The cabinets had coffee and dirt encrusted in the doors. Unpleasant smell as soon as you walk in. And then we go to the room.....smelly pillows, no usb plugs anywhere (we are in the year 2021) and biggest air conditioning unit ever that shook the room when it started. Leaving the next day at over $200 for a night on a monday is crazy!!!! Note to the hotel...you need to revamp your hotel to the year 2021... read more

This hotel has a very nice set up. One thing I did not like was that we were on the 11th floor and the closest ice machine was on the 12th floor so it was a bit of a hassle to get ice for any of our drinks. That being said, the people at the front desk were very friendly and amazing and easy to talk to. I would definitely recommend this hotel, but I think it would be a good idea for them to get an ice machine on every floor. Cam read more

The best thing about this hotel is how close it is to everything. My daughter had a tour of U of T, and it was a quick walk from here. We found out pretty fast that it was a quick walk to about everywhere. It was also close to a subway entrance & for real close to a streetcar stop (make sure to buy tickets for the streetcar at a subway station-it's the same pass. You can't buy them on the streetcar or at a stop. Near the waterfront there's no subway or place to buy tickets which means a 2 mile walk.). The view was great, and the bed was comfortable. We ate breakfast there, and that was good (especially the potatoes!!). The room was small, but that was expected for the location. Rooms come with a fridge, also nice. We also found some terrific restaurants close by- try the cafe landwer. The area was mostly quiet, and streets seemed very safe to walk as we did so frequently. I recommend & will use it again hopefully if my daughter gets accepted to U of T! Only negatives- no easy place to eat take out in room, so floor it was. Only chair was a (comfy) desk chair- wish there had been something else to sit on other than bed. Parking garage can be difficult to maneuver in if vehicle is larger (I have SUV) but I managed not to hit anything so all was good. Make sure to not have a larger roof rack. Daughter also didn't know how to work thermostat - as I froze at 64 F I realized she had turned on the fan & the outside freezing temps were constantly being brought in. So recommend banning thermostat access to your kids. read more

DoubleTree by Hilton Hotel Toronto Downtown - Window view from 16th floor - Hotels Near Me - Toronto, Ontario

Horrible customer service If you try to call reception they just hang up on you Rooms are extremely dirty they do not meet any standards never mind covid standered doesn't even look like they change the sheets refused to fix any of these issues blame customer saying well you shouldn't of travel then. We were traveling home for a funeral. We are not leaving Canada again afterwards. We were literally treated like we were in jail. You could not pay me to stay here ever again it is completely ruined this brand for me I will not stand any of their hotels again read more

DoubleTree by Hilton Hotel Toronto Downtown - This shows that they didn't even bother to vacuum the rugs never mind sanitize them. - Hotels Near Me - Toronto, Ontario

PROS: Gluten Free Bread Comfortable Beds (Mostly Queens) CONS: Horrible service Massive Construction on building starting at 5:30AM. Would not refund one night due to wanting to check-out because of construction. Mold in Bathrooms All in all this review is a bit different, It usually takes a lot for me to rate 1 star on a hotel, especially one that's charging $300+ a night. To sum it up if you want a refund or to check out early because of the construction or for any reason this hotel will not do it. I was told multiple times to speak with Matthew Smith the revenue manager, I went to the front desk multiple times to speak to him, he would not show up or come out of his office. They kept telling me they will get with him and then leave a message for me. Matthew Smith, I hope you read this and next time come speak to a valued customer who traveled all the way across the country to stay at this hotel. Our entire trip to Toronto was tainted by this one action of not being able to service one customer for one night because of a multitude of hotel issues. The rooms are super small, the construction is unbearable (cannot sleep in after 5:30AM), the staff is rude, also the parking garage is a nightmare. There was mold in our shower, we finally sucked up the $300 loss and took our business to The Annadore House, I HIGHLY recommend checking out this place first before this hotel at all costs. Stay away from this Hotel, Matthew Smith the manager wants nothing to do with guests or guest interactions. Also, please don't comment some garbage about service on my review for your benefit, you know you screwed over a customer so suck it up and deal with it. read more

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Great location, decent price. It's a little run down/older than I think it should be. The sheets were dingy, not dirty by any stretch, but they didn't evoke that clean crisp linen feeling that some other hotels do. The towels were at that worn down kind of harsh stage where the pile is no longer plush. And they also had stains. I didn't notice it being all that loud, but I live between two very busy streets in a 100 year old condo building in Milwaukee so I may be desensitized to noise. The pool, like the rooms, seemed run down and a little sad. It's not an outdoor pool and it doesn't really have much natural light so it's a bit depressing. And it was heavily chlorinated. We didn't eat at the hotel so I can't speak to that. read more

Our 26th floor room is great. Larger space we can move around in and bump into each. More convenient for our needs centered at nearby airport. Friendly staff throughout. I like! read more

Great hotel. Great and friendly staff. Great location. Horribly disgusting room service! Decent wifi that fails at times but overall is ok. We came to town for the Labor Day weekend and found a rather busy Toronto. The hotel is an easy walk from Union Station or you can take the subway one stop from Union Station. It's location is ideal as it's a short walk to the CN Tower and the baseball stadium. It's about 2-3 blocks from the mall and art museum. The hotel is clean and the rooms are pleasant. Nicely upgraded. They could put more towels in the bathroom but that's a personal opinion. Nice TV where you can plugin your laptop and watch your own movies. The cable does cut in and out which I found really annoying. The AC works great which is nice on the hot and HUMID days we encountered. We ordered room service one night and decided on one of the "Chef's Combo's. Pizza and Wings with 4 cans of soda pop. For $33 plus 15% gratuity and $4 delivery charge I would have expected in the minimum a freshly made pizza. In one word, the pizza was disgusting! They would be better off not offering room service if this is what they are serving up. Do yourself a favor and walk around the block for some food choices or order delivery. They should be ashamed. I will say that the man who delivered the food was very friendly! It's not his fault. I will be back to Toronto and I would happily stay at this hotel. I just won't be eating in my room! Oh! The cookies upon arrival are tasty!!! read more

DoubleTree by Hilton Hotel Toronto Downtown - Room service pizza! YUCK. So not order room service from this hotel. "Rip off" doesn't even suffice!!! - Hotels Near Me - Toronto, Ontario

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This is an okay place. Stayed here by default because stupid Hilton cancelled my reservation at the Hilton a couple of blocks away. I had previously cancelled a reservation at the Doubletree when I booked my room at the Hilton and they miraculously re-instated that one on my HHonors app. It was just weird and I wasn't happy about the change. Anyway, the lady who checked me in was nice and listened to me complain. The lobby was warm and looked a little messy. There was no cookie for me at check in and I was offered a voucher but I was in no mood to "come back later" when they might have a cookie. Elevators are undergoing refurbishment based on a sign near the elevator bank. It was excrutiating waiting for them. When one would come, it would be packed and since I was staying on the 19th floor it was a long, slow ride to get there when I had to stop at every other floor. The room itself was nice. Bed was comfortable, bathroom was nice. Everything was super clean. It was quiet and the drapes did a good job of blocking out light. Wi-fi was exceptionally weak. It would cut out every five minutes on my iPad. The gym was pretty nice. One treadmill wasn't working but everything else worked. They had towels and also wipes to clean off the equipment after you sweated all over it. The location is fairly convenient to things downtown. Very easy walk to Rogers Centre, Union Station or ACC. Very close to St Patrick subway stop. Dundas St itself is a little sketchy after dark but I didn't feel unsafe. This is a decent place. My room was comfortable so I can't complain. read more

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We picked this hotel because the reviews said it was located near everything. This is not true...... We walked past many hotels including a cheaper Hilton to get to the restaurants and shows. The staff was rude snapping at my husband when he was asking for help. We will stay somewhere else next time. The positive was the room was very clean. read more

The accommodations were acceptable but the view was terrible. And the parking was a nightmare. I was truly intimidated by the narrow spots , pillars and winding lanes. Underground. I thought I was gonna have a panic attack and vomit. read more

Stayed here for one night back in March and it was very comfortable. Great location, clean room, comfy bed, and top notch service. The room was a little on the smaller side compared to some Hiltons I've stayed in in the past but it was perfect for one evening. We were in town to see some friends play a show and were driving back home right after the performance (around midnight). We didn't want to leave our bags in the car, so we stowed them at the hotel after our morning checkout and they kept them nice and safe for us, including our laptops and some of my husband's camera equipment. There is a parking underground for hotel guests. It's very tight and a little creepy going so deep into the ground, but we managed to find parking 6 levels down. It was incredibly tough to back into the spot but we managed. If you want to avoid that you can always do valet. Only complaint is, if you're driving, the temporary parking area when checking in is kind of confusing. The street is a tow zone but the pull up area in front of the hotel looks like sidewalk, so we didn't really know where to go. We ended up putting our flashers on for a few minutes and stayed in the street as we were checking in and setting up our parking, and it was fine. But some clearer signage would probably be helpful. Otherwise it's a great spot. And high five for those warm Double Tree cookies at check in. read more