I booked the hamster ball run track for a teen party. It was really expensive, but with COVID, had to find something to do at home. One of the balls and a whole in it and WA Bounce duct taped it but it was constantly deflating. Every 15 minutes we'd need to put more air into it which took some effort to move the ball to the air machine. It took the fun out of it and the kids got frustrated. I talked to the owner about a discount, which he agreed to but then never followed up. Disappointing considering the 1,000 price. I won't be using them again. On the plus side, set up team was friendly and prompt. read more

Absolutely professional and wonderful. I made an error in my booking and they completely handled it and saved our event. They have very polite and professional people who staff the event for you. I would give them higher than five stars if I could! read more

We were trying to figure out a COVID- safe party for my 6 year old. This was perfect. The kids jumped their hearts out. WA bounce house made the day a breeze with delivery,setup , inflation, and pickup when our event was complete. We picked a Pokémon banner, but there are dozens of options. I'd rent from them again without hesitation! read more

Horrible service and THREE HOURS LATE! I had a birthday party scheduled from 11:30 to 2:30 which I told them upon booking. I had reserved one of their most expensive combos with a water slide and because I know how fun bounce houses are I didn't plan a lot of other things (games, princess visits, etc). They had committed to having the bounce house set up and delivered by 10:30 am. #1- At 10:40 am I called them, their 24/7 number did not answer. I happened to have a confirmation with cell number for "Matt" and called him, after telling him about this he said "Oh yeah, the driver is stuck in traffic in Seattle (On a Saturday morning!) and is running a bit late. I reminded him the party was starting at 11:30 and I needed to finish setting up so he said to make sure we had room on the way. he didn't have an ETA but never I imagined this would be 2+ hrs late! #2- After the party had started (at 12:30 by then 2 hrs late from official time promised), I called him again *I had dialed his number two more times and he didn't pick up*. The 800 number answered and the lady tried to call his cell with no answer. she said this was unusual and will continue to try to connect with him and call me as soon as she did. #3- Lady never called me back, neither did Matt. Finally I called him again at 12:45 and he answered. He said driver would be there any minute. When I asked him again about the delay, he said " the driver's truck broke down and we had to send a replacement". Driver finally arrive at 1:15 pm #4- Set up did not take 15 minutes as promised. He set it up kind of in a rush and when the kids finally got in, my husband noticed the bounce house was moving forward, then realized this guy did not put the stakes down, luckily we happened to have our very own so did that. #5- Half of our birthday party attendees had already left, disappointed, after waiting for so long. The half that stayed only got to enjoy this for 20 minutes before party was over. Yes, they left it for 4 extra hours but it was USELESS. Everyone had to leave. This is the first time I encounter poor service from a party provider and I have been an event planner for 20 years. I will make sure to tell EVERYONE about this. read more

After other plans for my son's 4th birthday party fell through, I was able to call WA Bounce House at 10pm on a Thursday night and arrange for their Mini Bounce Indoor bounce house to be delivered that Saturday morning. The customer service people made a point of contacting other resources to get answers to my questions. Matt called Friday to confirm delivery, set up was seamless, pick-up equally easy. Price was competitive, but the service WA Bounce House delivers put them ahead of the rest in my book. Oh, and BOUNCE HOUSE = FUN, 'nuff said. read more

I wouldn't book with WA Bounce House again. Customer service was horrible and completely difficult to get a hold of someone when you call the number on their website. It was really frustrating. My event was at a city park and they needed proof of insurance and not once did they follow up with me the insurance was provided to the City of Auburn. I emailed, called, and text.. nothing. Instead, City of Auburn informed me they received proof of insurance. When I booked my event, I chose "no stakes" which charged a surface fee. City of Auburn clearly stated no stakes were to be used at their park and their electrical outlets cannot be used to provide power to the Bouncy House. More than a week prior to my event I added a rental of a small generator to my reservation and informed them of the park's policy and what I agreed to. Day of event: stakes were used and their generator was not working. I informed the person that stakes were not to be used and that he couldn't plugged the small blower into their outlet (but it had to be done). He did not provide a solution. He said "I've never heard of that before." I called the business right away and was informed "If there is a problem and someone from the city shows up, we'll take care of it then." I was informed I would be refunded a surface fee and rental of the generator. Fortunately, all went well. No one followed up on my refund. I called about 4 days later and no answer. I decided to email, no answer. I kept calling and finally got a hold of someone. I told them what happened. They informed me a refund needed to be approved by the owner and the message will be sent to him and he will contact me (that should have been done the very first time I called about it). About more than a week later, still nothing. I called again and was told the same thing. Still nothing. I called again a couple days later and asked to speak to a manager or someone else other than the front desk and was told there is no one to speak to other than the owner and he'll receive my message. Well, the next day I received a phone call (but I was working) and did not answer. A voicemail was left and was told my refund has been processed and there was no apology. I received a text and was told I would see my refund in a few days. Well... I did receive a full refund for the small generator but did not receive a refund for the surface fee. I called and they informed me they needed approval from the owner and the message will be sent to him. It's been more than 2 weeks. I'm leaving it alone. $10 is not worth the headache to go through it all again! If I didn't call like I did, I would not have been contacted at all about my refund. Hope this helps! read more

I am writing this review so that you are aware of the business' practices and do not make the same mistake that I did by hiring them. The bounce house may collapse and they will not return your calls. First of all, they said they would arrive 1 hour to at least 1/2 before the party started. Instead they arrived late and by the time they set up it was at least 1/2 hour after the party started. Given children's parties do not last very long, this took up 1/3 to 1/4 of the event time. In addition, at one point some of the anchors of the bounce house came out and the bounce house started to collapse. Fortunately, we were able to remedy the situation. I tried to contact the owner, Matt, through messages and email to at least discuss what had occurred but never even received a reply. Mistakes happen but to not even reply is unprofessional and unthoughtful. An offer to try to make up for the situation or even an apology can go a long way, especially when you are trying to build a business. Treat us as you would your own family or friends and you will be known for that. Otherwise, it will reflect upon your reputation. read more