They tried to scam me and it seemed like it was completely scripted... So my car broke down to the…read morepoint of disrepair and I called several places for quotes on selling it for junk. At first I had called myself and was given a very low ball offer. My friend insisted that I go through this company so I had him call and they gave him a better offer so we took it. Today they came to pick up my vehicle started calling my phone at 8:00 this morning when I was told that the pickup window was between noon and 5:00. The woman that I spoke to on the phone had the absolute worst attitude. She told me the name of the driver and told me that he would be calling me before he came and picked the car up. When the tow truck driver got here I knew he would do a quick visual inspection before paying me and taking the vehicle. He immediately tried to play me for a fool because he tried to tell me that my car was supposed to have three catalytic converters in it when in reality my vehicle has 2. They were both intact and factory not replaced. He started fighting with me up and down saying that I ripped one of the converters out then he said he needed to call his boss and tell him that one of the converters was missing which is not true so while he was calling his boss I triple checked and did a quick Google search of my vehicle which told me that I was correct it was only supposed to have two catalytic converters not three. I went and showed him this information and he still tried fighting with me over it saying that the Kia website is wrong about its own vehicle information. He fought with me up and down until I said look buddy I know what you're trying to do. He then gave in and said oh well my boss said it was okay anyway. The way that he spoke to me the way that this played out seemed entirely scripted and the only reason why I know this is because I have worked in retail I've worked in telemarketing and a lot of times things are scripted. The way he spoke to me it was like he memorized a script he knew exactly what to say or how to say his lies which I did not fall for. If you are a woman trying to junk a car go with any other company but this one they do not respect women. I am absolutely disgusted to the point that I will be calling the BBB I will be placing other reviews in other places. This company has proven to me that they will listen to men and treatment with respect but absolutely have zero respect when it comes to female customers both trying to lowball us and then trying to lie to us when they come to purchase the car so that they can give us less money absolutely disgusting do not shop with them do not give them a dime and I hope they go out of business

2005 Honda Pilot that I was junking, accepted offer of 490. Customer service was good with…read moresetting up pickup time and truck arriving on time. After putting car on lift, driver has to send pictures to his boss, Rich. wait 10 minutes for him to respond. Rich says that the rear catalytic converter is not catalytic converter and drops his offer by $75.00. I have owned car for entire life, picture below shows catalytic that he said is not one. Seems like a scam where they try to beat you for some money after car is on lift