Called yesterday and they came out today. It was at my parents house and they were set up for an inspection and a cleaning if needed. They stated that the chimney pipe was not dirty and did not need to be cleaned at this time. My father was worried about the back and sides brick inserts getting old. They informed him that those do not need replacing either that there is nothing wrong with them and they have plenty of years left in them. Charged for an inspection only. Dad said he was very nice and professional. Could not ask for anything more. 100% pleased. read more

I called Waco Chimney Sweep for my friend and to see how fast they could get over to clean her chimney. I was at her house when the young man came to my friends house . He was courteous, i don't know anything about chimneys but my friends husband and the young man discussed when was the chimney last cleaned ? The young man was not in a rush like we all seem to be these days. He was not pushy to get the job as he could see I was visiting and my friends husband made it clear he wanted a quote and was comparing . Waco Chimney not only started that day but made an impression on my friends and myself . There was no sales pitch , to the point and he did exactly what was asked . The following weekend used that fireplace, no nasty smell, you could tell it was clean. Thank you Waco Chimney Sweep read more

Had to leave message to make appointment. Called back the next day. Made appointment for week later. Today get a message, they had a blow out on their truck, but wouldn't be coming. Never called. , no texts, total ghost. Completely unprofessional. read more

I hired them because our fireplace was having a strong odor. They "cleaned" it and measured for a cap to put on the top of the chimney. Long story short, we still have a bad smell and they won't return my two phone calls. I hired someone else who showed me a picture of the inside of our chimney that showed it was only half clean. Stay away from this company if you want a complete job. read more

If you're thinking of using this business, don't! Guy came and painted my fireplace on a Monday. He claimed he would need to touch it up and come back the upcoming Friday. He said he was really busy Friday and asked to come the next Monday, so me being nice I said yes. Monday (today) rolls around and the secretary claims he never had me scheduled for that day and he would "try again tomorrow" so now they took time and Money out of my busy day because he was too incompetent to remember or schedule me. Bottom line, this company sucks. read more

Informative and friendly service. They did an amazing job cleaning and repairing the chimney.