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    Waddington Esthetics

    5.0 (9 reviews)
    Closed • Closed

    By appointment only

    Services - Waddington Esthetics

    Eyelash extensions

    Eyelash extension refill or touch-up

    Eyelash extension removal

    Waddington Esthetics Photos

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    Oakes & Alder - Our owner Jen and her husband TK. Grand Opening weekend September 2018.

    Oakes & Alder

    4.4(21 reviews)
    2.3 mi

    I've never had such an awful experience with a facialist in my life as I did today. I was scheduled…read morewith Laurinda; I've never met her nor had I been to the spa. When I walked in there was no introduction or greeting, she immediately asked me who I was seeing and I didn't remember her name since it was my first time there. She laughed when I said I didn't know and then asked if I needed the bathroom. I said yes, and turned to my left (which was the treatment room) and her response was extremely condescending about that not being the bathroom. Again, I've never been there. A quick "hello, my name is Laurinda, this is where you will receive your facial today" is all it would've taken. It was a very negative first impression. About ten minutes into the facial treatment she ripped my nose hoop out and claimed she didn't know I had it. It's a large gold hoop, it's very obvious. Most facialist ask me to leave it in because with it out, my skin is technically "open" and it's a liability, so I was relying on her professionalism to handle that request. She didn't apologize but just stated, "If I would've know that was there I'd have asked you to take it out." If she would've introduced herself to me at the start of my appointment and looked at my face, she would've seen my nose hoop. But somehow it was my fault. I'm a little worried that she was less than foot from my face during the treatment and claimed she couldn't see it. Ten minutes later she proceeded to rip out my earring on my right ear. She then blamed that on me (again) saying that my earrings were weird because they had a back post. I'm pretty sure 95% of earrings have posts. She then proceeded (without my permission) to aggressively rub my ears. I asked her to stop because it hurt and she said "I'm trying to feel your earrings to understand what I'm working with." I realized when I got home that my ear was actually bleeding. Overall, the whole experience was extremely uncomfortable and quite frankly painful at times. I regret not leaving sooner. This was a Mother's Day gift and it left me more stressed and upset than when I walked in. When I left the treatment room after getting dressed she was no where to be found. 0/10 for customer service.

    Jen is amazing and is so talented at what she does. If you're looking for a spa that cares about…read morethe products/ingredients that they use and the services they provide, then this is the place for you! It's always such a treat when I am able to come in!

    Photos
    Oakes & Alder
    Oakes & Alder - Cacao Ceremony! September 22, 2018

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    Serenity Spa

    Serenity Spa

    4.3(92 reviews)
    1.0 mi
    •$$

    I have been coming here once a month for a calm facial for over a ye. The esthetician reads your…read moreskin and changes the mask/cleanser/techniques based on what your skin is doing that day. The esthetician is great with recommendations without being pushy or an overbearing seller. They use eminence products. Fabulous place! Highly recommend.

    Gorgeous spa! I love they have a relaxation room, I wasn't expecting that. As soon as I walked in I…read morewas offered a warm neck towel and tea which was a lovely touch. I received a Serenity Spa facial, the esthetician focused on my concerns which I appreciated. I loved the facial and décolleté massage portion also that was added on, I never had one last so long with a facial before! I only took a star off as there was a few minutes where no one was at the locked door when I arrived even with my knocking. This caused a bit of stress as I was worried that there would be no one at the establishment as I had booked the night before! I called and there was no answer, I then left a voicemail. It seems the typical person who worked front desk was sick. When someone came to the door after a few minutes, there was no acknowledgment as well to my waiting. I'm assuming she didn't hear me? Perhaps they should get a doorbell in these instances if they're working on things in the back? Other than that snafu in the beginning, I had a lovely visit.

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    Serenity Spa
    Serenity Spa - Tacoma's Premier Eco-Friendly Organic Day Spa

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    Waddington Esthetics - eyelashservice - Updated September 2026

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