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    Oakes & Alder

    4.4 (21 reviews)
    Closed 8:00 am - 9:00 pm

    By appointment only

    Updated 1 month ago

    Services - Oakes & Alder

    Waxing

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    Great service. Sugaring and tinted lashes were easy and professional. Calm and clean environment

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    Review Highlights - Oakes & Alder

    Had a wonderful massage by Laurinda.

    Mentioned in 4 reviews

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    Willow Salon and Spa

    Willow Salon and Spa

    4.4(272 reviews)
    0.0 mi
    $$

    I have been going to Ciri for years and followed her to Willow Salon because when you find a…read morestylist this good, you don't let them go! The first time I sat in her chair she was faced with a major hair disaster and she just intuitively knew exactly what to do -- no lengthy consultation, no hesitation, just pure skill and instinct. She completely turned it around. Beyond her talent, Ciri is simply one of the best people to spend time with, especially during a color appointment. She's warm, friendly, and genuinely fun to talk to, which makes the whole experience something I actually look forward to rather than just another errand. If you're looking for a stylist who truly listens, has an incredible eye, and makes you feel completely at ease, Ciri is your person. She's an absolute gem!

    Trena Ansari at Willow Salon burned my scalp, gave me neon orange hair, and cut my hair extremely…read morechoppy and unevenly (three inches shorter from the right side to left, with one chunk 7-8 inches too short it's at ear level). She was also 45 minutes late to our appointment, texting me that she was late just a few minutes before, while I was already parking. When I told her and the salon owner, Jolene Dittmar, that my scalp was burned, neither took responsibility. Trena want to do yet another correction, which of course I refused. I wasn't going to let her hurt me again. Jolene three weeks later after much back and forth, said she would refund my $200. She did not. She also complained to me that Trena was hard to talk to due to her personality, so she couldn't address it with Trena. My scalp burned for four days, I had sores all over it for three weeks, and it finally is mostly healed now four weeks later. I've never written a bad review of a salon, and certainly never complained. I'm 59 years old, a retired school teacher, I have colored my hair all my adult life, and I NEVER had a scalp problem before. I am reporting to the Cosmetology board and to the state Consumer protection department. Here's exactly what happened: * I booked a full cut, color, and style appointment for warm dark blonde - auburn color. My wavy hair was just longer than my shoulders. I did not have bangs or layers. The color was a light ash blond. We had a text consultation in advance. * Trena changed the appointment time at the last minute, when I was finding parking for the appointment. * Made me wait even longer while she took a consult (non paying!) client. In all, she was about 45 minutes late starting my appointment. She then seemed to have forgetten everything about our text consultation. * Trena left the salon for over 30 minutes while the chemicals were processing, instead of staying and checking on it. * Trena overprocessed the coloring because she was not in the salon, and it was bright orange--the color I said multiple times I wanted to avoid at all costs. I wanted a warm dark blond / brown. It's not auburn or copper or caramel. Day glow orange. Trena reacted very nervously and said we could correct it with a second darker color. * Trena tried to tell me I didn't need a cut, but then said she'd trim following the preexisting lines. She then fushed the cut (spent literally two to three minutes on it) and chopped several very short chunks totally unevenly. The right side ended up with chunks 3-4 inches shorter. One area has a chunk that is 6-8 inches shorter (at my ear level). * Trena then told me to style it myself at the end (!). She seems to be rushing me out. (She probably was.) I ended up leaving with my hair still wet, after sitting (mostly alone) in the salon for three hours. * Did not wash out the dye completely. It was 45 minutes while I drove home, plus 15 minutes in the salon. My scalp was burning. * I washed out dye when I got home. It was absolutely dye, not just normal washout from the hair. I scraped dye off my scalp. * My scalp developed a dozen or more sores from the chemical burn. These did not heal until three weeks later. I only used shampoo twice in that time. I did apply Cera Vie every other day to the scalp (dermatologist recommended). Also, the salon is not spa like at all. Normally, I don't care what a place looks like, but their website very much misrepresents the place. Not only do they NOT STAND BEHIND their work, it is an sparse, uncomfortable environment. I'm 5'4" and if you are shorter, your head won't reach the sinks. Jolene later said they adjust, Trena said they did not adjust, but either way, no one bothered to adjust for me and they were both there during my fiasco. I will try to add a few photos. Price $200+ Stylist Trena Hair Master or Hair Wizard Ansari Yelp is not letting me add photos, but I will do so. I am sure they will write a review using character assassination. Trena basically told me I was lying, Jolene told me she'd refund my $200 and did not, and tried to claim it was an allergic reaction even though I've dyed my hair 40 years without ever having a reaction. They refused to take any responsibility. Not even an apology, though there was a check in by Jolene three weeks later. Note, I am a normal 59 year old, who has never written a review like this, a retired teacher, and I only want to keep others from being hurt. It's now four weeks later, and I still have three sores but mostly healed.

    Photos
    Willow Salon and Spa
    Willow Salon and Spa - First appointment with Bridget. Trying to begin fixing a not so great hair experience I had with a prior stylist.

    First appointment with Bridget. Trying to begin fixing a not so great hair experience I had with a prior stylist.

    Willow Salon and Spa - First session with Trena. Full balayage, toner, trim.

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    First session with Trena. Full balayage, toner, trim.

    Oakes & Alder - waxing - Updated June 2026

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