I caught a bad flat tire that chewed up bad last night and got super stressed it was my first…read moreone--Chris with roadside assistance was quick and efficient in changing it to my spare and gave me good wisdom on life and automobile advice going forward. I wish him all the best and was very satisified. Overall exactly what I expected with great service.

Amazing customer service, DMV registration is fast and sufficient, facility is clean and everyone…read moreis friendly.

my motorcycle was stolen recently and I only had my coverage for five days but I've always paid…read morethem for an event six months for many years at first this woman name Katy that was my adjuster gave me a very hard time to the point to where I was going to get lawyers involved. but they had another adjuster involved name CHRIS VELL'S he was amazing he had over 20 years experience in the beginning he told me he's gonna shoot straight forward and tell me what I absolutely need he was just a really cool guy and honestly I bet they would have a five star review from everyone if they had more employees that understand the importance of not upsetting a customer. only reason why I stay at Progessive is because of how he handle it in the end and I'm going to continue to stay with them. that guy should totally be in management if that was my opinion. Thanks for reading

I was rear-ended by a Progressive insured driver over 11 months ago…read more I suffered a severe deck injury requiring 4 months of intensive physical therapy --- which ended with the Dr telling me that PT wasn't correcting the constant pain and I should consider surgery. I am 86 years old and my Cardiologist told me I probably wouldn't survive surgery. The Progressive Agent has already indicated that "Progressive does not believe I have a claim because the property damage (that totaled vehicle) DID NOT SUPPORT my injury claim". Medicare is now demanding the repayment of the medical bills I incurred. I have Medical Payment insurance on my automobile policy which they say is a third party liability. In essence , I've been screwed by Progressive Insurance, my insurance company and Medicare. Progressive is blaming my pain on previous USAF injuries in Vietnam in 1972 and a Worker's Compensation accident nearly 40 years ago (1987)!! No one accepts responsibility!!! NOT EVEN 1-STAR FOR THIS COMPANY

I read a lot of these poor reviews and I can't help but to agree with them…read more I was in an accident and I had a police report stating that I was not at fault and AAA Zack told me "he didn't care what the police reports said". Zack put me at fault and never fixed my vehicle but took care of the aggressive donut driver vehicle. I contact the DMV investigator and sent a copy of the police report and they reviewed the police camera and it was confirmed that I was not at fault and DMV sent me a no fault letter. I then got hit a year later and the man had no driver license or California He told me that he's illegal and that the police can't get involved. I was told by another man who was not involved "that it's in my best interest not to involve the police, you fix your car and he fix his vehicle." I sent a photo of the vehicle license plate and sent it to AAA. Tim from AAA sent them a copy of all my information and "asked them to call him". They spoken to Tim and once again I was not at fault but my insurance went up and my deductible went to a $2000 deductible from a $500 claiming I am a high risk. They used a 2 point excuse which I got back in 2018. Here we are in 2026 and it just now going up‍ I just paid $500 in April 2026 for my deductible confused So now it's May 2026 my deductible went to 2,000. This is just retaliation because I hired an attorney. I hope Trump has AAA so they can mess with his deductible and he fire everybody in the corruption. But it right for illegal immigrant to drive and tear your vehicle up and you get punished with insurance. The sad thing is when I got my car fixed the illegal immigrant came back and keyed my car in the same exact spot that just got fixed because AAA. California Department Of Insurance Insurance.Ca.Gov. People get a positive and abuse their power until you get an attorney or summit your complaint to news investigation. CBS We Tip News Kcal9 tip Mark Liu BBB

The experience with this insurance company was very disappointing. There was a noticeable lack of…read moreprofessionalism and empathy during our interactions. I found it quite challenging to communicate with a manager named Brandon from the Auto Insurance Department, who did not allow me to speak with a higher authority despite my requests. I made several attempts to ask him to connect me with his superior, but he refused and exhibited a passive-aggressive demeanor. It seemed that instead of working towards a solution, he preferred to blame others. Additionally, there were inaccuracies regarding my sensitive information, which was sent to the wrong person. Despite providing accurate details, I was held responsible for the mistake, with claims that I had entered incorrect information. I have reached out to another customer service representative who confirmed that I had submitted the correct information, and I have documentation to support my claims. Overall, it appears that issues like this are not addressed properly within the company, leading to a culture where employees may avoid accountability. *If I have the option to rate this a complete ZERO.. w/out hestitation!

Customer service through email was respectful and courteous. My issue was resolved promptly!read more

I'm writing this review because I've had an extremely frustrating experience trying to resolve a…read moreclaim and get reimbursed for expenses I paid out of pocket. Back in October, I was involved in an accident that was determined not to be my fault by both Kemper and Progressive. Because of the situation, I had to pay several expenses upfront, including my deductible and rental car costs, with the understanding that I would be reimbursed once the claim was processed. My agent, Austin Aust, told me to obtain a claim number and submit my receipts, which I did. I provided documentation for all expenses. I was told I would be reimbursed once Progressive sent the payment to Kemper. However, Progressive has since informed me that the matter is now in Kemper's hands, and yet I have not received the reimbursement I'm owed. To make matters worse: - I've been trying to reach Austin Aust for updates with little to no response. - I've attempted to contact his supervisor Preston Snow, but the phone line goes straight to voicemail every time. - Months have now passed with no communication or resolution. The only payment I received was $600 for the rental, even though I paid $800 out of pocket. I am still waiting on reimbursement for my deductible, which I had to pay despite being found not at fault. This accident happened in October, and I paid these costs in November. It is now March, and I'm still getting the runaround with no clear answer or timeline. All I'm asking for is the reimbursement that I was told I would receive. I hope this review helps bring attention to the situation so it can finally be resolved. Austin Aust and Preston Snow are based out of the Jersey City location at 124 Town Square Place. Please contact them to do their job.

Wow, this was the absolute quickest experience I've ever had at any AAA location. I was in the area…read moreand needed to take care of something so stopped in around 3pm on Friday. We were quickly checked in and directed to another line (with no one in it). We were helped almost immediately, faster than we were ready (filling out a form). I was shocked, I've never been to any location where I haven't had to wait at least 15 minutes. The employee was friendly and processed what we needed. I can't remember her first name but I was fixated on her last name because it was 'Rude' and she was anything but - she was so friendly, kind, and happy. We came at the right time before the rush, because when we left both lines were packed full of people. Ample parking in a large lot with easy access.

Normally I have always had the greatest experiences in Burbank until my last visit at AAA…read more I have newly become a disabled vet and needed a handicap placard. My naval orthopedic team filled out the DMV paperwork for me to turn in. I have been a member of AAA since 2009, got my entire family to sign up, and a few friends after a couple of "Good Samaritan" AAA stops. Heck, I even financed a honeymoon for some friends via AAA as well as my own with travel. I usually trust AAA with all my needs. So that's why I was flabbergasted to say the least when they turned me away. Not only that, but when I said I'd borrow my grandmother's handicap placard until I got mine in the mail, the rep threatened that I'd get in trouble because they scan. My family insisted I use it and the naval nurse advised that the DMV takes their digital paperwork and it was immediately approved. I want to advise this location to 1. If you cannot take the paperwork, tell your clients that DMV will take it online. 2. Please don't threaten a disabled veteran when you already see them struggling on crutches. Not the best customer service. 3. When in doubt, show someone you're going the extra mile. Ask your manager. Do something.

At worst, con men and fraudster and at best...simply incompetent. The office mgr., Ms. Brandt,…read moretried but she was held back by her bosses. They expose my personal data including VINS, credit cards, addresses, and all he personal data one can see when they are going to get a policy. Literally, I had to file a police report and it wasn't the first time with State Farm. They must of thought that at my age I would forget what card I charged the transaction to and so they attempted to keep the money. Also Mr. Ralph Pes***** of Ehrenburg, AZ was completely exposed to their mistake. I soon clicked on to my own account only to discover the same information belonging to him now was there for my taking. I phoned him and warned him of a possible attempted theft. I was nearly two weeks out from the inception of the policy and still have seen any attempt to return the money. What is bad about these creeps is that the agency owner or the the man who issued the policy had the courage to call me. They are spineless and with little character.

I had the opportunity to have the experience to work with Miss Lasea today. She was very…read moreknowledgeable and patient. I had to praise her twice during our conversation that on how well she was and patient. Thank you Miss Lasea for helping me.

I want to give a big shout out to Bryan and his team for taking care of my car. The works he speaks…read morefor itself. I highly recommend this body shop. If you live far it's worth the drive if you want it done right come to Bryan. they have many years of experience. Give them a call for a quote.

Elias and his team are exceptional. My family has been going there for years for any service…read morerequired. They value their work and with great pricing. My car had some work to get done after being involved in a traffic collision. Service was exceptional their communication is awesome with the young lady working the front office. Couldn't ask for a better auto repair shop. Definitely referring friends and family to them! Thanks Emfix Collision!

Matt was quick and incredibly responsive while switching my car insurance over to State Farm! My…read morefamily has been working with him for years and I'm glad I finally made the switch from my previous insurer - huge $$$ savings as well! Matt is the best and I'll be recommending him to everyone moving forward! Thank you Matt!

Matt was a great help with all my questions. I am so glad I went through him and look forward to…read moreworking with him. Theresa

I've used and meet a few tow truck operators and it can be a hit and miss. But when a company is…read moreowned and operated by with a detailed mindset, you can rest assured that your car will be taken care of. Clean, professional, on time, high quality equipment to do the job is what 1st Responders focuses on. So happy to have met Nathan and he took care of my dad's car with excellent service. We will definitely be supporting them again. Value and quality you cannot find elsewhere. Go with and save yourself a headache.

Yelpers... do yourself a favor and call Nathan if you ever need tow services. The service and…read moreattention to detail was superb. I was stuck at Sam's Club Fountain Valley with a dead battery along with other vehicle issues that required a tow instead a jump start. Nathan responded to the Yelp project immediately and was able to be at my location within 15-20 minutes? Maybe? It wasn't long because I barely finished my pizza and he was already there. He hooked my car up, got me to the shop and even gave me a ride home since I lived closed by. Provided a written receipt for insurance reimbursement and overall such a friendly person. Excellent service/value and definitely will use him again.

Daughter's car didn't start this morning. She was due in court as a juror. We called AAA and they…read moresent a technician to troubleshoot the problem - he arrived within 30 minutes. His/our assessment was that it needed a mechanic's attention so he called in a tow truck. Charlie (Goes by Rudy) arrived in less than 30 minutes, hooked up the car, and towed it to our local auto shop. Both the first technician and Rudy were the picture of professionalism and courtesy. They completely handled both the preliminary diagnosis and towing completely, professionally, thoroughly, with the utmost courtesy in a very timely manner. My family and I want to profusely thank the first technician, Rudy, Bitetto Tow & Service Center, and AAA for helping us in a time of need turning a stressful situation to one that was almost completely transparent to us. All within our account with AAA - no extra charges. Best Regards, Al Bracamonte and Family

Having your car towed can't be a fun event for anyone; it certainly wasn't for me after a car…read moreaccident. However, the staff were very responsive to me and my insurance company and even helped me get my belongings out of my car bc I physically couldn't. Also, the best part, they have rescue shop cats.