At worst, con men and fraudster and at best...simply incompetent. The office mgr., Ms. Brandt, tried but she was held back by her bosses. They expose my personal data including VINS, credit cards, addresses, and all he personal data one can see when they are going to get a policy. Literally, I had to file a police report and it wasn't the first time with State Farm. They must of thought that at my age I would forget what card I charged the transaction to and so they attempted to keep the money. Also Mr. Ralph Pes***** of Ehrenburg, AZ was completely exposed to their mistake. I soon clicked on to my own account only to discover the same information belonging to him now was there for my taking. I phoned him and warned him of a possible attempted theft. I was nearly two weeks out from the inception of the policy and still have seen any attempt to return the money. What is bad about these creeps is that the agency owner or the the man who issued the policy had the courage to call me. They are spineless and with little character. read more

I had the opportunity to have the experience to work with Miss Lasea today. She was very knowledgeable and patient. I had to praise her twice during our conversation that on how well she was and patient. Thank you Miss Lasea for helping me. read more

Terrible service. I've been a state farm customer with Dix for 10 years. The one time I actually need help from the agency, crickets. I called twice. Blown off twice. read more

Nick has been a phenomenal asset throughout my first home buying (and subsequent insuring) journey. He's creative, responsive, and very efficient. I'm very happy so far with our partnership and definitely recommend his services to anyone in a similar scenario as me. read more

If they had zero star, that would be my choice. I first bought insurance with this agency about three months ago. They gave me an estimate that was inline with others. The first problem I had was getting a proof of insurance printout which took over a week. Then, two days before my next payment was due (and expiration) I had to call both days and beg Michael Trammel to get it done and avoid a lapse. Whew! Close call. Next month, I went on the app to make a payment and my eyes almost popped out of my head when I saw my payment for the month had MORE THAN DOUBLED!!! When I called Michael to discuss this, he avoided my call and I was shuffled off to his compadre Tommy, who went on bs me on the "intricacies" of insurance, and the accident I had early last year, which, "would drop in a year". I explained I could not afford what he offered and asked for my coverage to be lowered, to which he told me he would "take it upstairs" and get back to me. So, I wound up calling this agency 5-6 times over the past month, finally asking for a manager, (Alex), who promised to look into it and get right back to me which was a lie, because he still hasn't called me back, and my policy expires next week. I've been calling around and gotten some good quotes, and I'm reading the reviews now. You will do yourselves a big favor by not doing business with these people. These are the kind of people that can give the industry a bad name. read more

Luke and his staff are great. They were on top of the repair shop and helped negotiate them covering extra rental car charges. I appreciated the extra mile. read more

Luke Dix and his team are fantastic. Professionalism runs throughout their staff and I couldn't be happier with my service. Everyone I've come in contact with has been so nice and super helpful. They take the time necessary to answer my questions, both over the phone and in person. Their response time is appropriate and they always have time to talk to me. Luke has gone above and beyond to customize my insurance, offer me the best prices out there and give me piece of mind that I've got all my bases covered. I highly recommend Luke Dix and his team. read more

The people at Luke Dix State Farm Insurance are angels in khakis. So professional, so kind, so patient, and so helpful. They always reach out when something needs to be done on my end to maximize my savings and coverage, and whenever I have a question they are always happy to help. Super happy with the employees and their service. read more

I have been working with Luke for the past year with different insurance(home and car) he is done an amazing job and he is always willing to help, due to the great service I recommended him to help my parents with their home insurance policy for their new home. Good job! Nick! read more

I love working with Nick Caldwell! Nick makes insurance so easy. He's always easy to get a hold of, he asks about the family, is aware of our needs, and is the reason I will never find another insurance. So grateful for him, his knowledge, and for taking care of our insurance needs. read more

These people can never get it right. They are constantly adjusting policy and make it more expensive and impossible to do business. They never follow up when you need help and assistance. I seem to talk to knew people every time I call and the issues are never dealt with. The worst company and team I have ever worked with. Zero peace of mind working with them. Double charged, over shared and complete unsatisfactory. Recommend you do business elsewhere read more

Nick was extremely professional and helped me transition my policies from my previous address to my current in under a day. He reached out to me and provided me with an excellent rate and top notch service. I highly recommend Nick as an agent and State Farm as a company. read more

Trust me when I tell you this is generous! My issues with Luke Dix and his crack team of employees goes back several years now. In fact they messed up so badly on my account that the owner, Luke Dix called me, gave me his personal cell, and took care of me. Because he seemed so genuine about things, I agreed to continue with Luke. Then they started getting complacent again, and again things were not done on my account that should have been done and once again, he was apologizing and thanking me for my patience. This continued for awhile and then all of a sudden Luke stopped responding. Of course this was after he promised me "something" super nice to thank me and give back to me since I was told one thing and charged another. He alluded yo a gift card and all of this should be hush hush since it's illegal what he was doing. Well, guess what, the "thing" never arrived, why??? Get this after years of being with them, and giving them my address change, he didn't know my new address. I got mail from State Farm, I got my bills from State Farm, so why is it that "He"didn't know it. When I texted him and told him I hadn't gotten anything and checked to see where he sent it, he never responded to my text with my address. Crickets. Fast forward and I get an email from someone at his office saying my Texas license has expired and they needed my new license. What?!?!? I have had my California license for 4 years and gave them my California license at least 3 1/2 years ago. Again, why do they not know this??? So, o called and spoke with Teresa in early December. We went over my renters insurance, because I'm Being charged for something he told me was included in my policies. So she assured me she would speak with Luke and he would get back to me. Have I heard from him??? Nope, not a thing. So, I'm Sure you can see where 1 is being generous! Of course they make us leave a 1, which is why I did. This office is ridiculously incompetent. I'm tired of crappy service and quite honestly dishonesty. Proceed at your own risk. read more

I have been a client of State Farm since I was 16 years old and have always been impressed when I have had to file a claim. However, working with Luke Dix's office is always a disappointment. I have had so many unanswered phone calls, been charged for someone else's policy, promised I had additional coverage only to find out from corporate that I don't. I will be looking for another agent, hoping I can get better assistance on my insurance needs. read more

Tommy was the best and kindest insurance agent I've EVER met.

I give TERESA ROBLES 5 . She is great and the only reason I'm still their client. This office is a mess- 2 stars feels generous. They weren't honest about the rate hike for a minor fender bender and increased our rate from $199 a month up between $150 and $200 more A MONTH depending on what they feel like charging each month. They said it would go back to $199 in 8 months. It hasn't. It hovers at $300ish....again, depending on what they want to charge, I've learned that each company charges what they want so this weekend I'm looking at new insurance before I meet with this office on Monday and probably cancel all 4 of my policies with them forever. read more

Very happy with this office and State Farm in general. I set up two auto insurance polices with them, pretty much through text message. Which made our move to San Diego much easier. I was a State Farm customer in another state and have never had any complaints with the agency. read more

After our homeowners insurance premiums nearly doubled in one year, I reached out to State Farm for a quote. I spoke with Bill, who was able to give me a quote within minutes. The rate with State Farm was significantly less than we were currently paying. Bill was extremely professional and knowledgeable. read more

My family has been trusting Luke for many years. He is always available. Luke has definitely gone above and beyond many times. We are so thankful to have such a trusted and caring agent. He makes you feel like family. That means a lot today when most people make you feel like you are just a number. I would recommend any family or friends to Luke. read more

Sophia is the best! I have a first time driver and so afraid of getting insurance quotes but she helped us out and I'm so happy with the out come! She is always there to answer my questions and concerns! I always recommend her to everyone I know! Thank You Sophia!! read more

You MUST see Sophia! She gives you her all 100% of the time! She is my mom's agent, my agent and now my daughter's agent! I know that if my daughter needs anything at anytime Sophia will readily help her at the drop of a dime. She always makes us feel like she genuinely cares about our situation! State Farm is the best, I've been with them for 15 years. But hands down Sophia has the best agent I have ever had. read more

I Was Helped By Alicia , I Would Recommend Her To The Fullest , Always Makes Time To Get What You Need , Always Calls Back With Good News ! I Been With Luke Dix For About 4 Years & Have Not Been Disappointed To this Point ! Thanks Alicia Your The Best ! read more

Never use this office!! Buyer beware!! More than 4 mistakes with my policies , overcharged, cancelations not processed. When I call to complain I am told no that didn't happen. Worst service ever and if you want to pay more insurance after cancellation of policy, this is the place. I am assured I will never get my money back on both policies that weren't cancelled on 2 separate situations. read more

After filling out an online form requesting an auto quote (specifically via email only) my phone rings. I warily anticipate it is a marketing call, which it was, but Janeal's honest and extra friendly vibe made me comfortable in hearing out her pitch. She helped me play with the coverage settings to figure out a plan that I would be comfortable with and demonstrated genuine effort to get me as much savings as she could. Janeal - two thumbs up! read more

Ricardo was very helpful and polite! Made sure all my questions were answered and took care of what I needed right away! Great customer service! read more

I never get a call back when I'm told I call at 10am said it would take a few mins it's now 1pm and they don't answer when I call now...plus I've had the same question on money owed to me since April! It's now August, besides there low rates nothing is good about this office it's unprofessional it seems employees lack experience! I wouldn't recommend this place to anyone! read more

In my personal opinion, this location is great. The agent who helped me and my family was Sophia, and she did such an extraordinary job in helping us with our car insurance. She was very helpful and very caring, with our current situation. She set us up with the perfect plan and went above and beyond our expectations. Thank you read more

I've been a loyal State Farmer my entire life and every time I would walk in to an office the employees would just treat me as another file. But when I walked into this office I instantly felt welcomed with a great smile from Sophia she really helped me and my family out. She probably the best farmer I've ever had the opportunity to meet. THANKS STATE FARM!!!!! read more

Honestly, the best State Farm office! Never have been a customer until recently and I will say it again and again, this office is amazing!!! They beat Allstate's rates, gave me better coverage AND renters insurance for LESS than JUST basic auto from Allstate. AMAZING EXPERIENCE! read more

Nick is a great agent made switching insurance companies incredibly fast and convenient got straight to the point and got us a great deal definitely recommend him 10/10 read more

This place is flat out horrible. I would not recommend this office to anyone. The employees there answer the phones like there at home. No professionalism. The employees lie about prices all the time. I use to always praise state farm and how good they were but this office literally has left a really bad taste in my mouth about state farm. Nick and Diana have no clue what there doing. They will never call you at the time they say they will. They will just feed you bs. State farm has just lost a customer and at this rate this office will continue to lose a lot more. Run away from this office switch agencies but dont do business at this office. Trust me it will become a nightmare! read more

Ever since I switched to State Farm I have received great customer service. Every time my family and I have a question or need assistance, my agent, Maria Garcia is always there to help us. We have been extremely happy and satisfied with the customer service Maria has offered, and I will keep referring my family and friends. read more

After having difficulties with two different State Farm agents, I moved to Luke Dix and service has been excellent. Bill Moylan is the best agent I have ever worked with - he explained all of the details of the contract upfront, and whenever I have needed anything - modifications, pricing, information, he is extremely thorough, quick, and efficient. Finally found the insurance agent I have been looking for. read more

I have insured with State Farm for several years now and have lived in several states throughout the US, due to my work. As a result, I feel I'm in a special position to compare different insurance companies in different states throughout the years. Currently I'm insured with the State Farm office in Oceanside and have mostly dealt with Edgar with different types of insurance. From the moment you walk into the office, I was greeted with warm smiles and excellent service. Edgar listened to my requests and in return gave us a great rate on auto and home insurance and he's been available to answer all my questions with a friendly and knowledgeable demeanor. I would recommend Edgar to all of my friends and family. He has excellent follow-thru and really cares about our needs and his responsibilities as our agent. I feel confident in recommending him to you and your friends and family. On all fronts Edgar was professional, courteous and able to answer all of our questions regarding our coverages & policies as well as making sure that we were able to take advantages of all discounts available to our family. Edgar was especially thorough to our concerns for life insurance and was able to tell me about other life insurance benefits that are paramount to our family's protection. Edgar quickly responded to all of our requests and we highly recommend Edgar as an agent for all your insurance needs. Keep up the excellent work! read more

I switched from Mercury Insurance to Luke Dix State Farm. I was surprised the insurance rate was very comparable. Yes State Farm charges more. I've been fortunate no tickets and knock on wood no accidents. I've read articles on underinsured drivers and realized it's a gamble not having higher limits. I spoke with Joe, Nick and Luke they educated me on the risks of not increasing my limits, taught me about umbrella policies and condo unit owner policies. With the combined discounts I ended up paying around $25 a month more than I was paying. But I have the umbrella and a higher limit on my auto comprehensive and collision. I use the State Farm app on my phone and home computer to keep my records up to date. I was made aware State Farm is upgrading their software. So I try to pay special attention to my statements. I know switching clients information on a company mainframe as large as State Farm's may have some glitches and a learning curve for the employees. read more

As of this writing, there are three 1-star reviews. They sound very accurate based on my experience. I'd be skeptical of the 5-star reviews. How many of those say anything about needs after they got their policy? They are very happy to get their policy, but how many of them have made a claim? I was with this agent for almost 6 years. Until about a year ago, I only saw a couple red flags which I dismissed. Everyone makes mistakes sometimes. The big red flag came when I moved and needed an address change. I have three policies (auto, rental, and business). When I was moving, I called to have the address changed on these policies. They said that they would take care of it. Nothing happened. So, I tried to change it online. That worked for I think just one address, so I had to call them again. They once again said no problem. Nothing happened. I call them again. They once again said no problem and they actually managed to change one of the addresses. Eventually I get them to change the third policy mailing address, but of course there is another problem it took me awhile to pick up on. I'm self-employed and work from home. My business location is home. It took quite awhile to get them to change the address for this policy, but it turns out they only changed the mailing address, They left the business location as my old address. I called them many times about this. Each time they said they would call me back and rarely did. Each time they said it was changed and it wasn't. Nine months passed since I moved and tried to change my address. Nine months of trying to get them to do a simple address change and they never managed to do it. I talked to at least three people, so I can't lay the blame on one incompetent person, rather the entire office or a large majority of it seems to be incompetent. Now I'm thinking to myself, if they can't handle a simple address change after nine months of asking them to do it, how are they going to handle a claim? I shudder to think of it. I, of course, decided to move my policies to another office. The office I wanted to move to said they preferred I request the office change through my current office so as not to step on their toes. I was doubtful, but gave it a shot. I called many times. Each time I was told I'd be called back and wasn't. Each time I was told the policy transfer was happening and it wasn't. Next I try to get the policy transferred through the new office. They sent an official request. This produced a single voicemail from the Luke Dix office asking me to call back to discuss with them. I called several times, mostly not getting an answer. Those times I did get an answer, they said they said that the person I needed to talk to was on the phone or in a meeting and she would call me back. She never did. So, I worked with my new office more to get the policy transferred. They said they'd handle it. One month later, Luke Dix still had my policy. My new office was having problems getting it from them. It appeared to me that the Luke Dix office was holding my policies captive. After much prodding, my new office gave me a phone number that would let me go over my policy holder's head and remove the policy from them. The person I got a hold of gave me an email address where I simply had to send some of my policy information and make a formal request to change the policy holder. They said it would take 5-7 days. During these 5-7 days I suddenly got an email from the Luke Dix office asking why I wanted to change my policy to another office. That apparently got their attention. Happily, at the end of the 7th day, I was free. My policy has finally been transferred out of their hands. It has now been a little over 11 months. That's 9 months where the Luke Dix office couldn't handle a simple address change and almost 2 months to pry my policies from their grasp. If you are considering Luke Dix, I would strongly recommend looking for other options. If they currently hold your policies, you might consider fleeing while you still can. read more

I've been with State Farm for well over a year now and because of my experience with Sophia, I'll never go anywhere else. First off, I've never met someone so pleasant and helpful on the phone as her. Being in an accident is a stressful situation but Sophia makes it less so. She's understanding, knowledgeable, and truly cares about her customers experience. It's because she goes the extra mile that I will be a State Farm customer for life. read more

Where do I begin, so when my husband and I signed up for state farm, this office was amazing. Partly why Im still with them now. But ever since we bought a new vehicle in June of this year, getting them to comply with our bank is nearly impossible. So, when we first bought our vehicle this year, I personally walked into this office and spoke with Edgar. He took down all of our information and made sure everything was updated. Our address, our new vehicle that we added, plus we got the student driver discount. I had to give them a copy of my transcripts, which I personally handed to edgar. I called my bank today to make a payment on my vehicle and it nearly doubled. I asked them why and they said that they had to add insurance to the vehicle because they tried to get in contact with this office and they weren't complying with my bank. The lady told me that normally when the bank gets the information from the insurance company, they are supposed to have a conference call with them and thats it. Well, this office decided to tell my bank that they would fax them their information (Keep in mind, i gave all this information to EDGAR) and State Farm didn't fax them anything. So thats why i needed insurance on my payment. Ive called them numerous time (both my bank and this office) Plus I've walked in and talked to edgar myself and they still don't have the correct information on file. When i asked the agent over the phone if they had my transcripts on file, which was back in june, they were no where to be found. When I asked them who they had as the lien holder on my other vehicle, they had the wrong information. i also updated my address with edgar in person and when i asked the agent over the phone where my current insurance cards were, she said that i had an old address on file.......... WHY when i updated in person with an agent there named edgar!!! Ive been having to jump through hoops because State Farm doesn't want to do their job correctly, not only me but my bank has tried to give them the information countless of times. If you do decided to sign up for state farm and happen to be at this office, do not talk to edgar because clearly he doesn't do his job correctly! My husband and I are thinking about switching insurance companies now. read more

Don't trust this office or employees they are a scam and rob you blind, so unprofessional.. Overpriced first they gave me a price then after I agreed it changed charging me almost double... read more

Great service! Especially Ricardo- very professional agent. Also Marcia is on top, great person and great agent.