Ran in here before work after trying three different mechanics that were booked up. My brake light…read morewas on and my pedal was going all the way to the floor. Kevin, who seems to be the owner? Ran out, popped the hood, refueled the fluid and tried checking for the leak with his other mechanic, Tim. He drove it around the block to see if he could find the leak. He didn't find it but showed me where to check the fluid level and that I could call in future to make an appointment if the problem persists. I was nervous driving the car with brake problems and I had trouble getting in anywhere to get it looked at. These guys were nice, matter of fact and took care of it (at least temporarily until I can get it somewhere). Didn't charge me for the check up either. Thank you!!!

Gator is great and service is awesome! Karen is very knowledgeable, professional, and thorough!!…read moreShe has good customer service and knows what she is talking about. The only con is the length of time it takes, but if you want your car fixed right, and you are going to a good person, expect a wait since everyone else is going too. The price was very reasonable as well, and whatever quote Karen gives you, expect that or even a tad lower.

Gator Automotive deserves 10 stars! It is so wonderful to be able to trust a group completely with…read moremy vehicle! I asked Karen to help me keep my high mileage vehicle on the road and she has done so by advising me on upkeep and maintenance, which she charges me a very fair price to do - and do RIGHT! This 2009 vehicle has nearly 275K miles and is still going! Thank you Gator Automotive!! Karen and her employees are always pleasant and seem so hard working! I recommend this group to everyone!! Amber P

The transaction on my recent auto purchase was seamless. When I recently purchased my 2016 Honda CR…read moreV EX from Tony we were both winners. I didn't know what to expect..the usual dealer blab or straight talk and honesty.If you are looking for a good to high-quality used car see him first.I spent a month looking at True Car, US News, and Car Fax. and surprisingly found the best car and deal from Lawrence. Tony has a special discount for people who purchase cars from him. That will be verified positively if I need a repair(s) We'll see. My intuition indicates that will be substantiated when I need a repair.Check Lawrence's out first! Bob Camp 5/13/23 (5 Stars)

From the owner: Over 80 different vehicles between $1000-15,000.read more

Dan and Brent did a heck of a job on my car's AC. I was on my way up from Texas and they took care…read moreof me. Strongly recommend you go here if you want honest and great work.

From the owner: Pursell Auto Repair, LLC is your first stop for complete automotive repair! We are located in…read moreHerrin, IL. We specialize in diagnostic testing, major and minor repair, and all makes and models. The vehicles we service are foreign, domestic and light trucks. All of our technicians are ASE Certified. Please come visit us today!

Went to get a simple patch from a screw in my tire. They scratched and gouged my wheel all to shit…read more Dont recommend whatsoever

Walked in to shop at 8:45 to get an oil change, strod at front counter for 10 minutes while worker…read morewas in the office on the phone. Never acknowledged me or said "I'll be right with you". After 10 minutes, another worker walked in, looked at me, grabbed one of the envelopes, and walked out. I had enough, and just left

Called and explained what problem I was having with my car. He was able to give me a quote on the…read morephone. My car couldn't be driven so it was super helpful having him come to the house to fix my problem. He quoted me fairly with an itemized invoice. Definitely will be calling again if my car ever needs fixed, and I will recommend him to everyone I know.

Honestly, this place is a gem. It's been around for 32 years. The staff is honest and really…read morewelcoming. They were able to get me an appointment within 5 days. They diagnosed the issue for free and within 15 minutes. They are typically busy but the prices are very reasonable. They charged me 180 for a job that other shops tried to charge me 500. So I'm definitely a new customer if something else goes wrong. They do just about everything. Definitely an easy location to find. The job was done in 50 minutes. No unnecessary charges. Really great work. My car sounds as good as new.

Tire service is great, muffler service ok but pricey. Do not get mechanic work done here. They…read morecharge top dollar, but won't pay their help well enough to keep experienced mechanics on staff. The young man told me my truck was a total loss, but turns out that was a misdiagnosis and another mechanic shop fixed it for under $200.

My husband seen a posting on Heartland Swap by an employee of Auffenburg of Carbondale,Il. On the…read moremorning of the 11th of June, an appt was made with Bill. G., myself and my husband. Myself and my husband looked over the 2008 Pontiac Torrent. And decided that we would purchase the truck at that time. Due to JALC starting classes in the Fall, and I would be a returning student. Bill.G. had informed us that the truck some times open and sometimes not with the truck's remote. He also preceeded to inform us that the truck had one owner whom was elderly. And that the "only" problem that the truck had was that the driver actuator switch needed to be replaced. Bill. G. informed me and my husband that he and the mechanics was aware of the problem. And that by replacing the driver side door handle would fix the issue. It didn't as we found out later that evening. We all agreed upon a price of $5500 and that there was a limited warranty of up to fifteen day. Now keep that fifteen day mark in you mind. The limited warranty covered the engine, axle, water pump, you get my drift. Again, keep the items that in ONLY covered in you mind as well. So everything was going really well up intil this past Saturday 20th of June 2020. Myself and my family was enjoying an outting in Marion, Il that evening.The sky started turinging dark, the wind became very gusty. Blowing around outside chairs and tables so we decided to head back home to Carbondale, Il. The ABS light came on and the anti tractionskid sensor came on. I understood why the anti traction came on due to the gusty winds. The ABS light and the anti traction was still on and we didn't understand why. Upon reading the cars manual to reset the ABS and the anti traction. To no avail did the trucks reset fix the now new issues. So this past Monday withing the 15 days, I was willing to part ways with the truck. Because taking my truck to my certified mechanic, it was not the driver side actuator that was causing the issue but an electrical one. So no, my husband nor myself was told of that issue while discussing the truck. And the ABS light and the anti traction needed to be serviced now at this point. So the service dept said that the problems that I was having was not covered under warranty. So I asked to speak to Bill .G. But he was too busy to answer my question, If I could return the truck. Or was I know stuck with the truck now displaying new problems. Bill. G. couldn't be bothered to answer my questions but asked another associated to do it for him. I was told that Auffenburg would only fix the problems if I paid them for the services. And because the registraion was now in my name. And no longer in the name of Auffenburg. That it was no longer their problem but now mine and my husband's. Granted I'm still well within my 15 days of warranty. So a collegue of mine told me about a situation that her white female friend had with Auffenburg. Now here we have two working women, paid the vehicles in full but I was black and she was white. Her co-worker had purchased a newer mustang at Auffendburg of Carbondale, Il. The white female after three days had problems with the mustang acceleration. The mustang wouldn't accelerate over 15 miles to or from any destination. Now the same warranty that was given to me was also given to this young lady. She contacted her saleperson and discussed her issue and Auffenburg. Heard her whoes, and Fixed this young lady's mustang at NO COST TO HER. Her sales man called her severa days later asking if she wa having any further issues with her new car(used). But I was told to pay for my whoes that were already there. So my observation is that we were not treated in the same manner due to out race but not our professions. A co-worker was looking to buy a car at Auffenburg but decided against it. Because if that could happen to me, then she was no exception. I talked to several professionals and they too was looking for a car. But decided that Auffenburg of Carbondale would not be a car dealership to do business with. The saying goes, it's not what you know BUT who you know. We was considering trading in our Rendezvous for another truck at Auffenburg of Carbondale. I wouldn't care of the truck was absolutely free. We will never do business with Auffenburg of Carbondale again. Because my mama always said, " Just because it's free doesn't mean you have to take it." Auffenburg may be ok with this lost, but my experience cost you even more business. If you can't treat everyone with dignity and respect. Then consider trading jobs or better yet learn interpersonal skills.

Guess whom called and said they would do the deal.......yep, this waste of time dealer, the…read morenerve......sorry pal, you treated me with no respect.....that deals off the table......never again and I advise others to avoid this business.