This is disturbing and I am including graphic pictures for those who are sensitive but I need to…read morebecause my husband and I are in disbelief, anguished over this... I wanted to share this because I know as a loving fur parent you would want to know. ALERT for all pet parents- Do not use Pleasantville Pet Inc. grooming services. On 6/28 we had our 3 dogs visit and the worst pet parent nightmare occurred. The groomers do not know what they are doing! My male Havanese's ears were shaven down so low that he suffered clipper burns and needed vet attention. His cut was shameful and not to his breed. My Maltese-bischon and female pure-bred Havanese was also given a hacked cut- not to breed standards. They charged us top dollar and we paid 300$ including a tip. This story gets worse as to what happened to my sweet sweet female pure-bred Havanese! They sliced her tail down to the bone and she needed TAIL AMPUTATION surgery today. Essentially she has lost two inches off her tail! She suffered unnecessarily that day because the owner and the female groomer (Wilson and Rosa) dismissed it as simply small "accident" a "nick" when they were trimming her tail. What is so disheartening and disgraceful is that they were not forthcoming or HONEST about sharing what was truly done. The way we discovered it was that my dog immediately came running to me from the back room with BLOOD streaking down her back. The owner looks up from his cell and say matter of factly-dismissing it with his hand, 'oh ...that's just a nick from when the were trimming her tail". Cruel and dismissive! I asked the woman for more details and I could not get a straight answer! In fact, the woman never admitted to what she really had done at that moment, never informing me knowing the gravity of the injury (Again-we had just spoken on the phone prior to arriving to store) and they NEVER offered to take her to ER Vet or anything. THEY PLACED TWO BAND-AIDS on her tail!! My husband and I feel like fools for taking what they said at face value. WE PAID and just left wanting to take our dogs out of there. When we took our sweet fur baby to the vet, to their astonishment and disdain it was revealed she was SLICED DOWN TO THE BONE. We did go back and confronted the woman groomer. The owner didn't even offer to speak to me nor did offer a full refund at that time. The woman groomer did admit using a "blade". I told her that since she had the knowledge of what she had used she must have known, she should have told me immediately and taken my dog to the vet or informed me so that I would have. Such negligence and incompetence...this is not best practice and if she would have reported this my dog would at least have had a better chance at healing. These two weeks my Havanese was running a fever and has had two different antibiotics as they had to start aggressively treating the infection she required frequent check-ups, every 2-3 days to see how she was healing and to change her dressing. On top of this pain meds were needed. My dog is so sweet she does not whimper or complain, she just sat there by my feet looking sad. She is an innocent! My poor baby suffered in pain for that day unnecessarily, because unbeknown to us of what was really done to her. This establishment is not operating accordingly to law and is not reputable. They claim they do not have insurance (violation of law that passed in 2015 regulating grooming businesses to safeguard for these reasons because animals are being disfigured and killed). The Westchester department of Health states they have a license, however the groomers need to be certified, trained (none on display); They should be taking documentation of vaccinations (did not even ask although I did produce copies) they needed to have taken my dog to the vet immediately (They did not act or suggest option) and they should have submitted a report of the injury -they have not...All this leads to this conclusion they are not reputable and sorry to say may be in it only for the $$$. They did not give us a refund of our money. Many in Pleasantville and neighboring areas use them and I want to share the terrible experience because of the tragic circumstance my poor dog has had to experience TAIL AMPUTATION. Please share! SO FUR PARENTS BEWARE.

I hate to write a bad review. I myself am a health professional and know how damaging a negative…read morecomment can be, and that many are erroneous. But I must write this, in order to protect the community of dogs and owners This establishment"groomed" my 7 year old Cavapoo and took a chunk of fur and some skin while doing so. They called me back in to suggest that the injury had already been there! And, there were other nicks that did not draw blood or leave marks. I don't know what to complain about first--their carelessness and harmfulness or their dishonesty. DO NOT HAVE YOUR DOG GROOMED HERE.

TERRIBLE! AVOID!!- the staff will not let you speak to the groomer you request. They are lazy…read more my dog gets regular brushes and baths but sometimes you need the help of a professional. They shaved my dog to look like a mole rat and I cried! it was cold outside and had been brought in with a beautiful coat of fur and left naked. $200! I've been to many groomers over the year and have never had this terrible experience. Don't go there.

First timer here! I was recommended to check this place out after seeing Westchester magazine…read moreaward them for best dog groomer. It was our puppy's first grooming. They did such a great job and he looked and smelled so good! It's always so hard with a new puppy but I'm so happy with the outcome. Staff was super friendly and welcoming. Definitely coming back and would definitely recommend.

Jess at Best Friends Pet Grooming Salon is nothing short of MAGIC. I don't use that word lightly --…read morewhat she did for my Frenchie, Louie, honestly blew me away. Nail trims have always been a huge issue for us, especially at the vet. They would leave his nails too long, and over time the quick kept growing out, turning his nails into literal bear claws. It got to the point where I didn't think we'd ever get them back to a normal, healthy length. I originally found Jess for my labradoodle Mabel and just happen to ask her about my Louie's nails . Not only did she trim his nails as short as safely possible, she did it with incredible gentleness and patience. Louie was calm, comfortable, and completely at ease -- which NEVER happens. But what truly sets Jess apart is her knowledge and care. She's actively working on helping the vein recede over time so his nails can return to a normal length instead of those "eagle talons." Who even does that?! That level of attention, skill, and dedication is so rare. Jess doesn't just groom -- she genuinely cares about your dog's long-term health and comfort. I'm beyond grateful we found her. If you have a dog with difficult nails or any grooming challenges, Jess is the one. Truly one of a kind.

Excellent service.Everyone is friendly and cares about your pet…read more Clean environment..new customer for life.

Dr. Sabatini is an OK veterinarian, not even board certified, by the way.I saw him three times and…read moreeach time he was cold, always in hurry, didn't show a genuine care and empathy.If you need to do a surgery, make sure you go with a board certified surgeon, whom you can research on their website, Diplomate ACVS. Theo other young veterinarian he has, Dr.Abdul,is not knowledgeable, constantly running outside to ask ,everything ,Dr.Sabatini, like a kid. After my dog's major surgery, nobody even called to see how he is doing! Even the front staff is pretty much clueless.Could learn how to smile and be more friendly, too. Nice new office but that's about it. Moving on...

Quick and dismissive. When given medication we were given no directions and when they charged $70…read moreper cat for a sample they only put the sample under a microscope instead of sending it to a lab, completely missing our cat's issues which then persisted for months without us knowing about it. Looking for quick cash and to get you out the door. Never again.

I have been taking my 3 year old toy poodle Dolce to Nancy at the Pink Dogue for the past year or…read moreso. Nancy is a wonderful groomer who understands the needs of her clients and is so loving and gentle with the dogs. The salon is adorable, very clean and cozy (especially at the new location in Shrub Oak!). I would highly recommend Nancy and the Pink Dogue Pet Salon. She truly cares about the dogs. Not only that, but Nancy does a great job of cleaning and styling the dogs. Dolce is a tough dog because she skwerms a lot and has some sensitive areas, but Nancy is wonderful about calming her to make sure she is clean and gives her a nice haircut every time. If you are looking for a great groomer that you can trust with your dogs and will treat them just as you would, than this is the best place in my opinion. Thanks Nancy and The Pink Dogue Pet Salon! P.S. I have heard horror stories of groomers in unsanitary conditions where dogs become sick and are not treated well. Please pay the extra $20 or $30 for an experienced groomer with a clean and nurturing environment and it will be well worth it.

We love our dogs and wouldn't trust them to anyone else. Nancy has a gift with animals, and her…read morestore is adorable. There is no better!

Pets a Go Go is truly one stop shopping for any and all pet care you need. I'd give them more stars…read moreif I could. I've used PAGG for dog walking, taxi service, grooming, daycare, training and overnight care. My husband and I adopted a dog 7 months ago and arranged for a daily Monday - Friday dog walk the moment we brought him home. Bryan is our walker and I've had the opportunity to observe Bryan with our dog (Bowie) the 1 day of the week that I work from home. Boy, does Bowie love Bryan! Bowie, like most dogs, will be apprehensive if someone just walks into our house. But, not with Bryan. Bowie runs to him with tail wagging knowing full well he's about to have a good time on a nice walk. Bryan is professional, timely, very pleasant and a trooper with the best of attitudes (even when it's pouring rain and he's soaked, he's got a smile on his face). Bryan leaves us a note every day so we know how Bowie was and what he did so there's no mystery when we arrive home. I couldn't be happier to be in Bryan's territory. We've also sent Bowie for daycare and overnight care. I've visited the facility and noted what a clean and fun place the dogs have to be in. We've also taken advantage of the taxi service which really is, as PAGG's website says, the ultimate in convenience. Taxi service is timely and dependable. One if the best things about daycare and overnight care is when your dog is returned and you see how sated they are. Bowie is SO mellow for a day or more after returning. It's no wonder though as you know he's having so much fun running around and playing while staying on site with PAGG. Bowie is a German Shepherd mix so he doesn't require complicated cuts, etc.. but he sure does shed. The furminator treatment PAGG provides really does the trick and he always looks so good and smells great when we ask for him to be groomed while staying on site. PAGG really understands that our pets are our family. Nicole who owns PAGG is the most responsive and professional service provider I think I've ever had the opportunity to hire. And, being that the service is for our furry family member, the responsiveness and "can do/no problem" style really is priceless. Nicole runs a tight ship and you can feel confident that your pet is in the best of hands. I feel truly lucky to have access to PAGG. If you are considering becoming a client of PAGG, I can promise you that you won't be disappointed!

At first I thought Pets a go go Briarcliff location was great. Nice staff although hard to reach by…read morephone for only owner answers the phones. No videos to see how my dog is doing and I thought the owner could be annoyed with my checking in on my 18 month old puppy. I liked that they required Bordetella vaccine and fecal test every 6months I was correct though the owner Nicole was annoyed by me calling and asking her staff to watch over my baby , I'm just an over protective pet mama who loves her dog so much. I was the same way with my previous dog as well. I was told today not to come back with my baby 18 month old dachshund because I am too much of an overprotective mom and it puts too much pressure on her staff and I guess her as well. My outlook is it was meant to be. But I will agree with any bad reviews of the owner Nicole being rude otherwise for that not a bad facility.

Hubby and I found this place last year while I was still preggers. We were able to bring both our…read moredogs and wash them ourselves. Although it was convenient, it definitely was not easy (my dogs are cray) and I'd rather just pay someone to clean my dogs for me. They do have everything you need, though. The tubs are high and they give you instruction on how to use the soap and water and blowers. They provide you with aprons and as many towels as you need but again, we have Shibas and when they're shedding, it can be horrendous. Which brings me to about a month ago when I was searching for a groomer that could really make a dent in their shedding issues. Shibas don't really shed badly throughout the year but when spring and winter come, they have what can only be described as fursplosions, where they shed their undercoats and the fur comes off of them in tufts. It's crazy. Their butts look like shapely little Corgy butts, the Kardashians of the dog world. I requested a quote through the Yelp app and Dana got back to me super fast. I ended up making appointments for the next day. They offer the Furminator treatment for an extra $10 and it's worth every penny. We've gotten our dogs back from other groomers and you can still see tons and tons of fur coming off but this is probably the first and only time we've gotten our dogs back home and after petting them a few hundred times, not one hair fell to the ground. They got ALL the shed fur, ya'll! That like, NEVER happens! The cost is reasonable, about $45 per dog which is a little bit more that what we've paid elsewhere but I don't mind paying if they're getting out every single shed fur that exists. We don't have to bring them often so I am definitely going to use them again.

I have used this facility 3-4 times over the past two years and overall I would say that I really…read morelike the concept- a pet wash business that allows customers to wash their pets at a low cost. Interesting that every time I go the price increases but the facility is showing signs of ear and tear. The tiles in the tub are falling off in several spots. Abundant towels are not provided and there are no temperature controls on the water values. The cost the past three times has gone from $14 to $18 to now over $20. There is still customer value in this business but my advice is to instill consistent pricing, fix anything that breaks, and put the towels out...

Kind of confused by what's going on with this business. Brought my goldendoodle for a first-time…read moregrooming and all went the great. The person picking up their dog before me was so happy as well and I could tell she was a long time customer. Taylor was super nice and did a great job. Went to book a second appointment and no answer after several calls. Left a couple messages. Nada. Understandable if you're not able to take on more customers or taking a break at any point, but communication would be appreciated. Even just out it in the voicemail outgoing message...? It's left me wondering if they are even still in business and/or taking regular customers? On one hand the grooming itself is great and you can tell they love dogs. On the other hand the lack of communication isn't professional or respectful of customers.

I first started going to Taylor when she was at PetSmart awhile back and when she left we were…read moredevastated and so was my pup Harley. You can only imagine how excited I was when I found out she opened her own place. She is AMAZING!!!! The only groomer Harley has gone to that he comes back from happy and not acting weird (and looking even cuter) THE BEST!

Everything went beautifully! Our difficult medium Aussie…read moreDoodle went for 1st time to Barbara Jo and Olga at Floofs. When we picked him up he couldn't be calmer, happier or more stunning We set up a grooming plan and he will be a walking ad as he struts his stuff Thank you Floofs N Poofs !

Mary is wonderful very accommodating. She does a great job very good with the dogs. I would highly…read morerecommend her.

This groomer cut my dog between his body and hind leg and didn't disclose it to us. It was only…read morewhen he yelped when I picked him up later in the day that I realized the injury. I had to bring him to the vet for 5 stitches. He is now on anti-biotic and painkillers and wearing a cone. The bill was over $400. How can you do this and not tell the owner. DO NOT USE THIS GROOMER. I WILL NEVER GO BACK.

have taken our dog there a few time for a bath and cut. We show photos and they always follow them…read moreperfectly. OUr dog comes home happy and smelling great