I bought my boat from Inland Boat Center in March 2024 through Taylor and Mr. Hellman. At the time…read moreof sale, the experience was excellent--very responsive, very friendly, and full of assurances that made me feel confident doing business there. I purchased a 2021 Manitou Aurora for $32,000, which I still own and have only put about 30 hours on. A major part of that conversation was a trailer they agreed to sell me for $2,800 out the door. I was told it only needed brakes and that I would get a call when it was ready. I followed up several times and kept hearing delays, including that the wrong brakes had been installed and they needed more time. Eventually the communication stopped completely. Since then, no one has followed through, no one has updated me, and now the original agreement is treated as if it never happened. Instead, the only option presented is a new trailer for around $7,000. I also recently asked what they would offer if they bought the boat back. After paying $32,000 and barely using it, I was offered $16,000. Even getting that answer took repeated effort because emails and calls were ignored until I physically walked into the showroom. Service has been equally disappointing. When I bought the boat, I was specifically told that because I am a Canyon Lake customer they would arrange pickup and delivery for service. When I called recently, I was told there is now a $200 transportation charge and that I would need to take it up with Taylor. I texted Taylor directly again and still received no response. I was also quoted around $1,000 for a basic oil change and impeller replacement, while other boat service centers quoted substantially less for the same work. I have been in sales for over 20 years, and one thing I understand clearly is that customer service after the sale matters more than the sale itself. What stands out most here is how dramatically the customer experience changed once the transaction was complete. Before the purchase, communication was immediate. After the purchase, promises became difficult to verify, follow-up became almost nonexistent, and basic customer service became a struggle. For anyone considering buying here: document everything, get every commitment in writing, and do not rely on verbal promises alone. Based on how this has been handled, I would not purchase from Inland Boat Center again, and I would not recommend that friends, family, or anyone I know buy or service a boat there.

I bought my boat from Inland Boat Center in March 2024 through Taylor and Mr. Hellman. At the time…read moreof sale, the experience was excellent--very responsive, very friendly, and full of assurances that made me feel confident doing business there. I purchased a 2021 Manitou Aurora for $32,000, which I still own and have only put about 30 hours on. A major part of that conversation was a trailer they agreed to sell me for $2,800 out the door. I was told it only needed brakes and that I would get a call when it was ready. I followed up several times and kept hearing delays, including that the wrong brakes had been installed and they needed more time. Eventually the communication stopped completely. Since then, no one has followed through, no one has updated me, and now the original agreement is treated as if it never happened. Instead, the only option presented is a new trailer for around $7,000. I also recently asked what they would offer if they bought the boat back. After paying $32,000 and barely using it, I was offered $16,000. Even getting that answer took repeated effort because emails and calls were ignored until I physically walked into the showroom. Service has been equally disappointing. When I bought the boat, I was specifically told that because I am a Canyon Lake customer they would arrange pickup and delivery for service. When I called recently, I was told there is now a $200 transportation charge and that I would need to take it up with Taylor. I texted Taylor directly again and still received no response. I was also quoted around $1,000 for a basic oil change and impeller replacement, while other boat service centers quoted substantially less for the same work. I have been in sales for over 20 years, and one thing I understand clearly is that customer service after the sale matters more than the sale itself. What stands out most here is how dramatically the customer experience changed once the transaction was complete. Before the purchase, communication was immediate. After the purchase, promises became difficult to verify, follow-up became almost nonexistent, and basic customer service became a struggle. For anyone considering buying here: document everything, get every commitment in writing, and do not rely on verbal promises alone. Based on how this has been handled, I would not purchase from Inland Boat Center again, and I would not recommend that friends, family, or anyone I know buy or service a boat there.

Great Shop ! The owner is onsite and very responsive. Not a…read morebig staff so be patient but when he gets to you he will take good care of you. Deffinatly worth the 5 min drive around the lake verses the other shops in the area. I love a good grass roots company and i will be back for sure!!

I am glad I found this place!! I called Oscar and he answered very politely and was very helpful…read morewith all my questions. I needed my Crownline boat serviced and he gave me a very fair quote. I dropped it off with a 2-3 week turnaround. Oscar called me in less than a week and said it was ready to go. Oscar is an honest man....when I picked up, he told me the price was less than he quoted and knocked off $64. Needless to say, Lake Elsinore Marine is now the place to go for all my boat repair/service needs! Thank you Oscar!!

My wife and I recently decided a great way to spend a holiday Saturday with our son, his wife, and…read moretheir daughter, would be to spend some time on Lake San Marcos - and what better way to do that then a gondola? After some quick research on Yelp, we made our reservations (VERY easy to do) and met everyone on said Saturday at the Black Swan dock. (side note - they want you there 20 minutes early...this does NOT mean you can check in 20 minutes early...chances are very high that the person checking you in is your gondolier, and he/she will be on the water at that moment). We had Conner (VERY traditional Italian name....cough) - and he was awesome. He shared some great details as we made our way along the shoreline, including some of the local nicknames for the houses on the water. He was VERY knowledgeable about when the lake was created, the various depths, and gave us tips on when to avoid being on the water (July 4th was high on that). We brought along our own drinks and snacks, and thoroughly enjoyed our ride. Highly recommended!

What a great experience. Drew was very good. I highly recommend this service. We did the sunset…read morecruise, and was fun for everyone. Thanks again Drew!

BEWARE! We dropped our boat off with Pete, paid $3,000 up front for parts. After him having our…read moreboat for a YEAR no work was done and no parts were ordered. He would not refund us our money and we had to surprise show up to get our boat back since he was ignoring our calls. When we picked it up it had a hole in the pontoon from a fork lift. Very disappointed and do not want anyone else running into this issue.

Pete stole money from us and told us to take him to court for it back after 2 months of waiting for…read morea part and constant asking and getting excuses please beware and do not use him it is a scam and he takes advantage of people he will take your money and not get anything done

I've known Dave & his team for many years. He has serviced all 4 of my boats. I had a major issue…read morewhere my entire Bimini blew off on the 40fwy. I thought I was gonna have to order a full new one. Dave & his team explained what he could do to rebuild what was recovered and he delivered 100%! Awesome work!

The owner is arrogant flippant and rude. Shoddy service, overpriced and the phone person has some…read moreof the owner's arrogance. Terrible experience The respose just proved my point!

All around great service and experience. As a new boat…read moreowner learning along the way we absolutely recommend Pacific Freedom. The sales team Mike and Bowie took extra care and time with our family during our purchase and our first trip to the service center was smooth as well. Tad and his service team are extremely knowledgeable and trustworthy.

Ben and Scott are both great. They go above and beyond with their customer service. They both have…read moregreat communication skills, they are honest, trustworthy, knowledgeable, and dependable. Because of Ben and Scott, Pacific Freedom is the only place I will take my boat.

Doing something on this lake had been on my mother's bucket list for years, so we finally made a…read morevisit. I booked the pedal reservation weeks in advance, and the registration was simple. The ladies greeted us with smiles, the four person boat was easy enough to navigate, and the lake was peaceful. Wow $15 per person was a bit steep for an hour of peace, it was reasonable and everyone had a good time. The only areas for improvement was that the day had started off grey so I left two voicemails to ensure the boats would be available and that despite it being a Friday afternoon in May, that someone would be there. While I never received a return call, everything ran smoothly. The second feedback is that there were spiderwebs on the middle table between the two seats. It would have been nice for that to have been cleaned before our arrival instead of discovering it as I took my jacket off. In any case, we had a great time and despite the heavy load of four grown adults, two of us had no trouble peddling. It was a beautiful day. Update: the reminder email was really well written. If a note could be in there on how or times to reach during off season would be sufficient. As for the webs, one gal was training the other, so I'm sure it was a simple oversight. I changed my review from 4 to 5.

Hi Wynn, Sorry I didn't see your response on Yelp, so I am…read moredelayed in responding. I can't seem to reply to your comment so posting here. To clarify, I first rented your mini-pontoon on September 1, 2024 - that cost was $60...we had 2 adults and 3 children on the boat. That is more expensive than what was offered at the lake before and many people can't afford that. I did see the Friday night special offered in November for $10 , so yes we did take a boat ride then too. I believe there were 4 nights last year that had reduced rates. Regarding accessibility, I am the spokesperson for the residents in Harveston that would like to see the cruise-style pontoon boats back in our lake. It has been heartbreaking to hear from residents who can no longer use the lake like once did. I have heard from a disabled Veteran who used to go on the boat with his dog and no longer can on the ones you offer. My elderly neighbors are no longer able to use the style you have either and I used to go out with them. These are just a few of the people that have been affected. I have shared my cell before in an attempt to speak with you directly and help get the cruise pontoon back in the lake. We have found a USA manufacturer (not China) who makes the same kind we had before. We are willing to purchase it for the lake. I say all that to say, I hope you understand this is not just coming from me, and certainly nothing to do with "my standards" as you remarked, but from many residents and lake goers that cannot use the lake as they once did for boat rides. This lake and situation are unique in that we cannot drop our own boats in the lake; residents are limited to just what is available at the boat dock. We have an online petition that was circulated just within Harveston residents (private group) and we have over 100 signatures. Thank you for your consideration. 310.945.7677