After four years and a significant investment in tuition for our two daughters, our family was…read moredisenrolled from Kid Kampus over a billing balance they claimed stretched back across nearly our entire enrollment, one we had tried to sort out with them several times. That ending summed up our experience with Kid Kampus: persistent communication failures and billing practices we could never get resolved.
Communication was a recurring problem over our four years there. Questions about our children's care didn't always get a timely answer; some were answered only after we followed up, and occasionally not at all. Billing communication was worse. The balance in their billing app didn't always match what the director told us, and when we asked to go over our account by phone, email, or in person, we were told to review years of statements on our own first.
In May 2023, the director confirmed in writing that our balance was zero. Even so, in March 2024 we were sent a list of weeks they said were missing payments going back to 2021, and questions about our balance and late fees kept coming up after that. Each time, we addressed their concerns promptly by clarifying our payments. Then, on the morning of Friday, August 1, 2025, we submitted the upcoming week's tuition payment. Just after 8pm that evening, we were disenrolled, effective immediately. The payment was processed days later, and our children were not allowed to attend.
The disenrollment itself was handled just as poorly. The owner's email went well beyond billing, with personal, gendered remarks directed at me, comments bringing my spouse into it, and threats of police involvement and criminal cases over an amount a court later found we did not owe. Our children's belongings were to be left on a table outside during a one-hour window or thrown away, and the email closed with the hope that we wouldn't "repeat this again" with our future child care. Whatever the disagreement over the account, that is not how a childcare business should speak to a family it cared for over four years.
Kid Kampus then took us to small claims court. We attempted to resolve this amicably and without the case going to trial, but we were unsuccessful. The Court, after reviewing all the evidence and hearing testimony, found that we did not owe the amount claimed by the daycare. Kid Kampus also agreed to return the payment for the week our children never attended.
While we did like our daughters' teachers, the administrative and financial management overshadowed everything else. If you enroll your children here, keep careful records of every interaction with Kid Kampus, especially anything involving billing. Save emails and app messages, keep your own record of every payment, read the contract closely, and get every balance and policy confirmation in writing. Those records made a real difference for us.
Other families may have different experiences, but ours was marked by billing disputes and communication breakdowns that should never have gone as far as they did.
