I never thought I'd be treated like a criminal for simply being a veteran trying to fill a legitimate, doctor-prescribed pain medication but that's exactly what Walgreens did. I have a service-connected disability, documented through the VA, with active prescriptions from licensed medical professionals. When I brought my prescription to this location, I was told they wouldn't fill it because I'm a veteran using the VA system. No explanation, no effort to verify, no respect. Just a flat-out refusal. Meanwhile, they have no issue filling the same exact medications for others using Medicaid or questionable third-party providers. Let me be clear: I'm not looking for special treatment. I'm asking to be treated with the same basic decency and access as anyone else who walks through their door. Veterans should not be punished or stigmatized for where their prescriptions come from especially when they've given this country their health, time, and in many cases, their ability to work. Walgreens talks about "supporting veterans" in their ads, but in reality, they're blocking legitimate medical care from those who've earned it, while handing out opioids like candy to anyone with a plastic card. Shame on you. Do better. Until then, I'll take my prescriptions and my money to a pharmacy that understands honor, integrity, and patient care. read more

Absolute worst pharmacy in Colorado Springs. DO NOT GO HERE EVER!!! They should be shut down due to the lack of professionalism and extremely poor medical staff. If you have loved ones depending on medication, and you actually care about them, go anywhere else but here! Just purely disgusting. read more

Absolutely terrible service Brittany deceived me by telling me 2 different things and now they won't even fill my prescription, do not come here read more

I constantly have medication missing and then im in a full blown panic because I cannot go without my mental health and addiction medication. Im so tired of it and will have to hold up the line from now on while they count them in front of me read more

The pharmacy staff was incredibly rude. My daughter is in extreme dental pain and they had her prescription going on two hours now & still haven't filled it. The woman we spoke to on the phone was rude, disrespectful & dismissive. read more

We will not be returning to walgreens. They ALWAYS make me wait DAYS to get my prescriptions, and some of them I need the same day that they are called in. The receptionist was very rude to me trying to figure out what to do to get my prescriptions. They make it almost impossible to ever get my medication on time. because of these reasons, I highly do not recommend using walgreens as your pharmacy, read more

Kelly was awesome, kind, receptive, helpful so I thought I would share this. The Walgreens that I normally use was out of my medication so I called this location, Kelly was accommodating and kind when she filled the prescription for me. It's sad that the majority of people who comment the most are unhappy and people who are very happy with their service, don't usually comment and share that information. read more

I went in to Walgreens asking about a medicine for my 2 year old and the pharmacy was no help at all. I was asking for an alternative to a medicine that the wrong told me to give my child and she said I don't know what to tell you. She didn't offer anything else or offer to come out and look what he could take, nothing just a snarky comment and then I told the manager that the pharmacy is rude and snarky and he said ok and walked off, didn't ask me to explain, didn't apologize for his staff, nothing. I would give them a one and say the only reason I go to this one is because I work right next to it, but horrible customer service from the pharmacy and the manager. I have done customer service for over 10 years and it's def not like it used to be. I wouldn't go here! Avoid this one! On to the next! read more

3 stars for 3 visits to get all of my prescription! I picked up my prescription at the drive thru and service was fast! When I tried to take my pills, I found half a pill on top of the other pills. I counted and found that I had 26 pills and 2 pieces that didn't match. I was missing 2 pills! I drove back to the store and went back through the drive through. I told them the problem and was given the bottle and told I now had 28 pills. I went home and there were 27 pills. I tried calling, but no one answered the phone, so I drove back. I went inside, explained the problem, and got my last pill. Apparently, the lady at the drive thru had misunderstood and thought that the 2 pieces were part of one pill. I appreciate the convenience of the drive through and that they are open for 24 hours, but today was not your day to shine. read more

Just once I would like to enter a Walgreens just to browse around and look at makeup without hearing "customer service needed in the cosmetic department," or worse, "customer service needed in the hardware department," every five seconds. I used to enjoy walking around the store, taking my time, and deciding what I want to buy. Not anymore. Tonight, I was literally the only person in the cosmetic isles. I am not exaggerating when I say that I heard "customer service needed..." approximately 7 times! I was there for 20 minutes!!! Guess how many associates came to see if I needed help? ZERO. Guess how many times I requested customer service? ZERO. I understand that Walgreens has thieves. But would there be a Walgreens were it not for people like me? People who have money that they plan on spending in the store?? Maybe not treat people like thieves until they actually steal something!???? I'm sick of it. read more

I'm not a fan of Walgreens, specifically because of the pharmacy. I came in on Tuesday at 1pm to drop off my prescriptions and was told they would call me when they were ready. Well it was taking so long I decided to leave and come back the next day. I came back at 2:45pm the next day and my prescriptions were still not ready but once I said something it took the pharmacist 2 minutes to get it ready. Then why wasn't it done before I came in? While there another girl was arguing and complaining with the pharmacist employees. Service was not good, if I can help it I'll never return to this store again. read more

Thanks to the covid crap, Walgreen, along with other pharmacies, is way under staffed. The people at the pharmacy refused to answer my call and continually put me on hold for over 35 minutes--until they disconnected me. I FINALLY got through by asking for the store manager (who I was NOT put through to) and was eventually transferred to the pharmacy when I was forced to put my sick mother on the phone because the staff member would not give me the information I needed. My mother was eventually able to speak with the actual pharmacist who did help my her. The staff need to realize that, because of my mother's illness and allergies to numerous antibiotics, calling in was my only real option without my driving back and forth from the pharmacy--driving back to report the information to my mom, because she is not able to get to the phone. If Walgreens cares about their customers, they will start paying people enough money to take a job. FJB read more

The staff here is awesome. They are always busy yet take the time to answer any question I may have plus remember my name every time I come in which,to me , is a huge plus!! The staff has always been so professional and caring. I love this "carefree" Walgreens. read more

This Pharmacy has changed recently. This Pharmacy used to be GREAT, but now it is DREADFUL!! I'm going to put myself out of my misery, and GO ACROSS THE STREET TO THE BRAND NEW CVS!! read more

One thing I LOVE about Walgreens is you can easily fill a prescription no matter where your physician calls it in. I had a script in Dallas, called in by my physician in California, that I needed to pick up while visiting Colorado Springs. My account comes up immediately on the computer and the pharmacist takes over easily with no questions asked. This location is also nice in that it's open 24 hours. So we took off for a little shopping and returned to find my medication ready and waiting. They even had my "fast-pay" card on file for a speedy checkout! Thanks, Walgreens, for making something in life SIMPLE! :) read more

The Walgreens corporate office is apparently too busy counting their personal profits to notice their stores lack the staff and resources to remain viable. We've lived down the street from this store for 19 years and have stayed loyal to them even after a brand new CVS opened just across the street. However, they are no longer able to meet my family's needs. I returned to the store nearly 3 hours after dropping off an antibiotic prescription and it hadn't even been started. My husband had left off multiple prescriptions hours earlier and only 2 had been completed. In the past turn around times were less than an hour, even in cold and flu season. I requestEd my written prescription be returned and I'll have it filled tomorrow at the hospital where I work, delaying my starting the medication until tomorrow. The convenient location has been offset by the under resourced facility. Too bad for your employees and, now, former, customers. read more

Rudest pharmacy I have ever been to. I would say names but the woman would not give me her name. She yelled at me multiple times in a very condescending tone as if I was an idiot. I will be back for her name and I hope she gets fired read more

I ended up not being able to have my prescription filled here, so you may wonder why the 4 stars. First of all, open 24 hours - that's great! Second of all, the pharmacist was very helpful with questions. They didn't have the medication I needed, but that's okay. I understand it's not a common medication. He did help me with finding another 24-hour pharmacy that may have the medication I needed. Not only that, he gave me a listing of all the Walgreens pharmacies in Colorado Springs and highlighted the ones that were open 24 hours. I found him to be very helpful and understanding of my predicament, being a traveler from out of town. Definitely would recommend this Walgreens pharmacy. read more

What on earth is the matter with that cashier at this store who has to sit in a chair to work? Always a grouch, slow, and acts like you're a criminal for not having their stupid rewards card. I have about 40 of the damn things from other stores and I go to Walgreens so infrequently I refuse to get one. I'd rather deal with the insane parking lot of the King's up the street than go to this store for even one item, and I do! There's something cheesy about Walgreens in general and this one reeks of it. read more

It is very irritating waiting in a line of 6 people deep, each with a hand basket full of stuff, and the cashier calls for help and no one ever came to help her. We waited 10+ minutes just to check out. They need better management! read more

Never in my life have I dealt with such an inept pharmacy. Getting through the triage just to talk to a real person takes about 15 minutes because they have a voice detection system that doesn't work at all. It won't pick up what you say the first time, or the second, or the third, and only after three tries will it let you use the keypad. This repeats four or five times before you can actually talk to someone. The people there are fine, but the pharmacists themselves are entirely useless. I've had two awful situations within the last month alone. During the first, the pharmacist was sending the request to refill a prescription that prevents me from having SEIZURES to the wrong doctor and didn't bother to ask me which doctor they ought to be sending it to. I only learned who they were sending it to after having chased down the pharmacist to ask myself. In this period of time, I had to go to the ER to get a supply of medication, which was about a $250 expense, all because this pharmacy couldn't be bothered to double check its details. And now it's happening again. I called them to transfer a prescription from another place to this Walgreens so I could pick it up after work. I called around 3 (the other place closes at 5:30), and when I went by that night, they said they didn't have the medication, because the pharmacist hadn't called before the shop closed. The shop doesn't open until Monday, so I'm out of another very important medication until then. All because the pharmacist couldn't be bothered to call. I understand pharmacies get busy, but I can't believe there wasn't a single break in two and a half hours during which a very short call could be made. Now my only option is to go without this prescription or go to the ER--AGAIN. Thanks for nothing, Walgreens. Taking my business elsewhere ASAP and strongly suggest you don't waste your time here. read more

ha... walmart has 4 dollar plans for yer prescriptions!!!!! dont waste yer time here!!! the staff will argue with you...do not pay the 20 dola plan what they offer.....thanks walgreens pharmacy tech for letting me down read more

If 0 stars were an option that is what they would get!! I went in last evening at approx. 6:30pm with my 2 very well minded little girls ages 2 and 4. We did our shopping as usual and it was when we got to the register that the issue began. When we got up there we waited for the person in front to get done and I noticed that the clerk, David (name tag said he had been there since 2015) was very cold and short with the prior customer. I quietly sat my stuff on the counter, had my 2 yr old in the cart who was drinking her drink and minding her own business. My 4 yr old was standing beside me being a normal 4 yr old asking me question etc but still nothing crazy or outrageous. David began ringing me up, never said hello and began hurling my stuff in a bag like he was angry to even be at work. He asked me if everything on the counter was mine and I said yes and then he said..."even the gum??" as he was picking it up from the pile and he looked at my 4 yr old and told her that she needed to keep her hands off of stuff. I told my daughter that we were not getting the gum...still no big fuss or excitement and at that moment Mr.Cashier, father of the year, David.....looks at me and says that if I would control my children then he wouldn't have to.... I proceeded to tell him that he had NO right to talk to my children like that or talk to them AT ALL. My girls were not saying anything, doing anything and were actually being very well minded!! Once he realized that he was being called out on his attitude he then got defensive and told me that my daughter was attempting to deface Walgreens property and steal....REALLY!?!?! She put a pack of gum on the counter for me to pay for with my items!! I asked him to show me where she was "defacing" property and he held up the pack of gum and showed me a little scratch on the bottom of the gum pack which was not torn,ripped,ruffled etc....he was looking for anything to make himself look credible. I told him I was done dealing with him and immediately asked to speak to his supervisor as he had no business working in the customer service field. A shift supervisor came to the counter named Maggie who seemed to care less about what I was saying and looked like she had just came off a weekend bender of alcohol and cigarettes. She rolled her eyes at me and mocked what I was trying to say to her. I asked for another supervisor because she obviously was not there for the best interest of the paying customer. The 2nd supervisor, Gina came up...I told her what was going on and she was very apologetic and understanding to what had occurred. She did state that the store manager was gone for the evening but that the store manager would call me this morning to discuss what happened in which it is now 1:15 in the afternoon and still no phone call. I spend over $700 in this store each month between prescriptions and otc items and I will NOT ever step foot in another Walgreens store. I will transfer out all of my Rx's and my familys Rx's to a company that cares about the paying customer. What really stinks is that I worked for Walgreens for 8 years as a pharmacy tech and to see what kind of people they are bringing in to work in their stores is really sad. This store manager should be very disappointed in her staff last night (David especially and Maggie second). The only person that was professional in any of this was Gina. To the store manager, you should really go back and review the video of what happened in this situation as I know there are always 2 sides to every story but you will see that your cashier, David, was in the wrong!! Not only was he rude to me but also the others in front of me. I was just the only brave one to stand up to him and call him out when he was wrong. David, you will get no where in life with that attitude. It will land you in jail which I am pretty sure you have probably already experienced given your jail tattoos that were all over your body. Walgreens should be embarrassed by your actions and attitude. This will not be the last complaint...it will go higher. You took your bad day out on the wrong person, the person who is paying your wages by shopping in your store. Not a wise choice. read more