I had placed an order online for a few things on Thursday. Email said I had 72 hours to pick up. However, by the time I showed up on Sunday morning, my order had been cancelled. Some of the items I had ordered were the last in stock. They lost a star for cancelling my order too soon. They did not wait the full 72 hours before cancelling. However, the lady up front was nice enough to let me pick stuff out of the bag that I originally had set aside for me, but was now slated to re-shelf. Unfortunately, my Walgreens cash that I used on the cancelled online order was not refunded to me. Sunday was the last day I was in town, so I didn't have time to call customer service and get that situated before heading back home. They got a decent score because some of the things they had in stock were not in stock at my local Walgreens so I picked them up while here on vacation. read more

I was told one of my prescriptions was out of stock and no clue when they would get it. person I spoke to actually told me to go to Walmart and check and see if they it. I with Walgreens for over 20 years and they are not perfect, but this was an absolutely horrible experience. Also, I waited almost 20 minutes to even talk to someone. My doctor ordered three and when they sent me notice that one of them was out of stock, they didn't even tell me which one. I will do everything I can to never go again. read more

The line at the pharmacy was quite long. 15 folks approximately ahead of me. The staff showed attention to each person. The line moved quickly. Theresa was kind, smiling and listened to my needs. She got all my prescriptions moved b from TX to this store. Efficient. Thank you! read more

I shop this Walgreens when I'm looking for beauty products, as it's well stocked. The prices seem to be pretty good most of the time. When you catch the sales it's even better. Checkout is always pretty fast unless they're busy, and the store seems to be clean and organized when I've visited. I haven't needed pharmacy stuff here so I can't speak on that, however the OTC stuff always seems to be well stocked also. Overall good experiences when I do stop at this location! read more

Be careful when picking up you prescriptions here. After getting out of the hospital and rehab I had to pick up new medications that the dr prescribed. The tech did not tell us what was new and proceeded to check us out with out offering the consultation with the pharmacist to go over the new meds. That night my sugar was sky high and needed to use one of the new medications (insulin) not knowing we needed separate needles that the pharmacist neglected to mention so we were on the phone all night trying to find a 24 hour pharmacy. That wasn't happening. With the concern of going into a diabetic shock we are on a rural living area so had to just wait it out. What that tech did was criminally negligent and was reported to the Arizona state board of pharmacy that night. Always ask to have a consultation with a pharmacy if you get new medications. read more

This is a horrible and unacceptable Walgreens. I've placed two store pick up orders in the past 30 days and they have each taken over 4 hours to either fulfill Or cancel. I will not shop at this location ever again. read more

The lady handling photos LITERALLY had no one in line and said she was too busy to take passport pictures. She said,"I'm not taking passport pictures today." She gave me the Gen Z stare but she had to be in her 60's‍ read more

This store has horrible customer service all around including the pharmacy. They treat customers very poorly. They do not have any knowledge of how the coupon system works and give misinformation alot. Pharmacy workers are lazy and take forever to fill prescriptions. How hard is it to find customer service nowadays. I now go to Walmart for pretty much all my needs. read more

The people who work at this Walgreens are the absolute kindest and friendliest ever. The pharmacy staff is very patient and supportive and the front of the store staff is good natured and awesome. These people really make the store. read more

Last time for me at this location. I have a sprained glute and on Friday went for X-ray and doc sent in a Prednisone pack. I switched my monthly scripts to CSV back in October 2023, because they were always out and would never communicate that. (no issues at CSV) I have been in extreme pain for a week , and decided this was closer and a simple Prednisone pack so all should be good. I find out that my script will take an hour so I go eat and waited until the app called me, which it did at 5:59 PM. I arrived at the pharmacy at 6:05 to be told by Maeve that it will be another hour. The pain making me impatient I did raise my voice about my disappointment. I showed her that the number called me but because I picked up the phone, I did not have a message, she told me an hour. I finally had to get out of line, pull up the app on my phone , found the completed script, got back in line and showed her, the look on her face when she walked over, found it in less than a minute. So Maeve, perhaps you could tone up your customer service skills a bit and think for yourself, instead of making things up and saying an hour!!! I highly recommend CVS in Flagstaff , larger presence so they don't run out, and the pharmacist is excellent and extremely helpful! As I promised, I will never set foot in this one again, and my monthly meds, usually run around $400 a month. read more

This review is not in regards to the retail store but the PHARMACY, which will bend over backwards to NOT administer your scheduled COVID test. I had an appointment for a COVID test at 4:45pm. I pulled into the drive-thru line of about 7-8 cars around 4:35pm, and didn't arrive at the window until 5:03pm. Pharmacy tech Nicole told me COVID testing was cut off at 5pm. I explained I had been waiting in the line for about 30 minutes and arrived before my appointment time. Nicole quickly left the window and TOMMY appeared, reiterating the cut-off. I reiterated my pre-appointment arrival time. So then he took a few minutes to check the security camera footage, which the camera view he was accessing did not cover the wrap-around of the drive-thru line to the adjacent side of the building. So TOMMY determined that I had not arrived on time (not that he couldn't confirm my arrival time because most the line went out of his camera view; he determined that I was lying). Aside from me being a big fat liar, this was simply PROTOCOL he was following, there was no way to test after 5pm - as if the test administrator was gone by then, it sounded. Also, that I was in the wrong for not calling them while I was in line. Well, I had no idea there was a 5pm cut-off, for one, so two, why would I have called them holding up this slow line more? I wish the story ended here. After I went home untested, I scheduled another appointment for 3:15pm the following day (obviously TOMMY wasn't going to offer to do that). To make sure I wasn't late, I got in line at 2:24pm and arrived at the window at about 2:45pm. "Great!" I thought. Nope, Nicole, afterwards echoed by TOMMY, said I was too early. PROTOCOL got me again: 2:45pm and 3pm appointments must test before me (gee, hope they show up), and that I must test by 3:30pm. I asked to speak with the manager but TOMMY, pharmacy tech, runs things here, per Tommy, and I must go to the back of the line and try again. If I continued to wait at the window, I would be called for trespassing (do recall, I'm here for a scheduled appointment.) But I don't mess around with those things, so to the back of the line I went. At 2:56pm, a car pulled up behind me, and I think to myself, crud, what if this is the 3pm that must test before me (re: PROTOCOL). So once I reach the bend of the line, I pull out and go to the back of the line for the third time today. Finally, luck has stricken me - I pulled up to the window at 3:13pm, and I am accepted for testing. So now I'm thinking this elusive tester who leaves at 5pm on the dot every day will surface. Nope, these two can handle the testing operations - so it was just TOMMY PROTOCOL that prevented me from being tested the previous day. Then Nicole made sure to mention that the 3pm appointment was there at 3:05pm with only one go at the line, just to emphasize that I'm the ONLY one who has timing issues. Yep. Thank you, Walgreens 2610 E. Rte. 66, for this 24 hour ordeal over a 30-second test. read more

My Rx insurance plan is presently not in the Walgreens's network but, because CVS did not carry the Rx my M.D. issued, I had to work with Route 66 Walgreens tonight. Since I had to have the medication, I picked it up a few hours ago. (My MD told me I might be able to find a coupon to reduce the expense. I couldn't.) When Malorie noticed my Rx would be out of pocket, she offered to find a coupon for me. And she did! The coupon she found reduced the cost from $107 to around $57. Malorie, bless your heart and, also, the pharmacist who explained the anti-fungal drug to me. Thanks, Walgreens and staff! read more

I write as a long-time Walgreens Customer--back at least to the 1980's. I remember the days when the Flagstaff--Milton Road Walgreens had a 24-hour Pharmacy. Going to Milton Road Walgreens or any Walgreens in "the Valley" was and is a pleasure. The Flagstaff E. 66 Walgreens--as other Yelp! reviewers have noted--sadly is not a pleasure, but a chore none of us should be saddled with. I made an appointment for a vaccination and had to wait long after the scheduled appointment time and when I asked what was going on, I was told they were "busy." When I made appointments for Covid-19 Testing at the E. 66 Walgreens and arrived a little early, I'm told that they cannot help me, because I am early. They insist I "go around the store and get back on the drive-thru line," even though I offered to wait at the drive-thru line until they were ready. Of course, the "fly in the ointment" (there should not be any "flies" at Pharmacies) is that this Walgreens only has one drive-thru lane, so getting at the end of the drive-thru lane, may well make you late for the appointment--and Walgreens proudly advises customers that if you are more than 15 minutes late, they will cancel your appointment. What a poor way to do business--especially since other Walgreens--the Good Walgreens" do not treat their customers in this way. For a look at a good comment on Walgreens E 66, see Seinfeld--The Car Reservation--https://tinyurl.com/4k9pm5e4 For what it is worth, I asked the E 66 pharmacist for a telephone number of a Walgreens Corporate Office I could complain to. He was not helpful. read more

I was in this Walgreens to pick up a prescription. The man in front of me was old, maybe 70-80. He was sitting on a chair, over to the side of the pharmacy window. The tech told him to come over and stand right there. The old man said his feet hurt and again the tech said stand right there. So this old man gets down on the floor because he cant stand. I was almost in tears. I went and got him a chair and helped him get up off of the floor. Then I go up to pick up my prescription, and another pharmacy tech told me that they don't take GoodRx at their store. She said they don't have to. She said "I don't know why they don't tell people that." I called GoodRx and told me they are under contract to honor GoodRx. I tried to call the pharmacist (he didn't seem to know what was going on at the time) and waited over 15 minutes and he never got on the line. I won't ever go back here. read more

The pharmacist is great but the pharmacy support staff is the worst customer service delivered by scary looking people who haven't washed their hair in weeks. read more

This was the absolute worst experience. I have had Covid tests done here through the drive thru multiple times over the last 2 years. The 2 girls working the pharmacy today were beyond horrible. They should not work in customer service. We got berated for being late, we had 4 appts for Covid tests ranging from 3:15-4:00pm. We arrived to the window about 3:25 after waiting 20 minutes in-line. Got asked "Would you show up late to a medical appt?" Then spoken to like I was a bad 2 year old. Telling us we had to go to the back of the line for the 4:00 appt. The line is 5 cars deep. We would definitely be very late then. How does any of this make any sense? Is this what customer service has come to? We left. We will NEVER go there again. I will tell everyone I know how horrible these 2 "girls" behaved. What a shame. Don't waste your time. At least until these 2 girls have been fired. read more

I am not typically a review writer, especially when I have a negative experience but today was awful! I was picking up a prescription my doctor sent in and was immediately greeted at the drive through window with unnecessary rudeness and eyerolls. Like no joke... It started off by me stating my name (I could barely hear the lady (Abbey) and she immediately got so annoyed and replied picking up or dropping off (cue the rude tone and eye roll)? My allergies are bad so bad right now, I can barely hear, but my bad for giving you information out of order is what I was thinking. Her attitude surprisingly got worse when she told me that in order to receive the generic brand, I would have to have my doctor call again. I politely asked what he prescribed and she told me the brand name. (She litterally rolled her eyes AGAIN and proceeded to do so everytime I asked her a question). It was so strange, not to mention, uncomfortable. I asked her how much the brand name was. She told me she deleted it and didnt know so I should just have my doctor call and prescribe the generic one. I told her I'd prefer not making another trip to town today and would like if she could tell me how much the medication my doctor prescibed was... She literally walked off with not only an eye roll this time but also threw her head back. I felt like I was in the Twilight zone. A pharmasist ended up coming up and looking up the information for me (my guess is Abbey just didnt know how to). She told me and I said id take it! When I confronted her once everything was ready, I asked her if I did anything to offend her and her reply was "just doing my job." I was so dumbfounded my the whole experience. Ive worked in and around customer service my whole working life and I honestly have never experienced anything like this. So unnecessary.... but regardless, I hope the girl was just having a bad day and that shes normally not like that. I definitely prayed for her afterwards that her day got better and she was kinder to the other CUSTOMERS. read more

The gray haired lady at the pharmacy is very rude and dismissive. Makes you very uncomfortable to do business there

I went to this Walgreen's for my Covid-19 vaccine, and Stacey in Pharmacy was so friendly, and made both the screening process and the shot itself quick and painless. read more

I just came for a few things and I am shocked to see not one employee was wearing a mask nor were they asking their customers to wear them either so every one is walking around massless. I am not from Arizona so I thought maybe it's not a mandate here but upon leaving I checked that they have a huge poster stating "face coverings are REQUIRED" yet no one wears one. In the middle of a pandemic they should follow the protocols they have a posted up. Very disappointed, don't think I will be returning. read more

Traveling through Flagstaff and needed to fill a prescription. After waiting for close to 2 hours, they said my insurance was inactive. So I called my insurance company and found out Walgreens had fat fingered the group number, causing my prescription to be declined. The insurance company called them and walked them through the fix so I could get my refill. I'm convinced that if I hadn't called, I wouldn't have gotten my medicine! read more

The pharmacy staff is the best of any pharmacy I have used. Prescriptions are filled promptly. There is always smiles and sometimes laughter, which is great I'm this day and age. read more

Pharmacy people were arguing about random stuff loud enough for costumers to hear it. Gf came with an appointment for 11:15 and they didn't get her in until 12. Too busy arguing , horrible place to get vaccinated read more

This is the WORST Walgreens I have ever been to. I have had numerous negative experiences here and NOW I have FINALLY had it. The girl working the drive thru this morning went to check to see if my medication was in stock and did not return for almost 10 min. She said the reason for her not returning was because I was on the phone (emergency call with work) and that was rude. I was waiting for her to return so I answered a call from work, really? THEN.... she said she has the medication in stock but I can't pick it up until tomorrow because I was on the phone...are you serious??? Is this a joke, I'm sorry how old are we? read more

For "security reasons" the restrooms are locked with a code. Not sure how I feel about this, especially when you have a bathroom emergency. The cashier was grea, we tried to give me the code but when I tried, no luck getting in. The other person who was paged to assist me was stopped by another customer on his way to help me. I normally wouldn't mind that, I'm patient but i was about to use the restroom where I stood. Lol Needless to stay, I'm still unsure how I feel about this. Seems like it would cause more of a hassle than safety but maybe I'm wrong. It may be a safe solution... read more

This is a newly built (in the past 2 years) Walgreens and located on Route 66. I have heard good things about the pharmacy, but never used it. For the most part, I have just shopped in the store and gotten photo's developed. It is billed as a one stop shop by some since you can buy they carry a large selection of seasonal products, candy, household products, among others, however their prices are usually a bit higher in comparison to other stores. One interesting thing about them is that they serve alcohol here, which will no doubt interest those looking to buy that. Their photo shop is also pretty good, and I have gotten some high quality photos from them developed in just a few hours. Nothing fancy. As for the store itself and the customer service. It's all good. The staff here is pretty professional and always ready to help when you need it. The store itself is always pretty cleaned and well maintained. Other than that, it's a Walgreens. I enjoy coming here and I like their selection of products and sales. read more

Walgreens as an entire company is going downhill quickly, and this location is doing everything to make sure of that. The pharmacy has gotten mad at me for picking up a prescription two days late, refused to give me the same prescription one day early, and a request to speak to corporate apparently went unnoticed. Hey Walgreens, remember when you made the wise decision to stop accepting one of the largest insurance companies in the world? You are repeating the same thing by lowering your customer service standards and staff levels. I know of a cheaper big box retailer I could go if I wanted these shenanigans. read more

Leanne and Josh were nice and very helpful. We found everything I needed and they answered all the questions I had and were polite and friendly the whole time read more

They carry my favorite face cream. Otherwise I don't go to Walgreens if I can just go down the street to Walmart. read more

Incredibly cozy wait area. No complaints about wait times. techs.think they work in a disco. Screaming so loud to customers and fellow employees I can hear them 2 aisles away! that's very unprofessional and I've never encountered that at any other Pharmacy that I've gone to read more

There service has always been phenomenal in my opinion. We have a home in Flag and in Scottsdale. The Flagstaff is far superior and frankly excellent. I fill many prescriptions on a monthly basis. read more

This Pharmacy really saved our butts. The staff was super helpful and nice and helped us even though we were from out of town. Thanks!

Great pharmacy. Very helpful staff and the Pharmacists are knowledgeable and helpful...always ready to help look for something specific like allergy medications. Also the cosmetic staff is very helpful and often looks for a coupon for a product I'm buying. read more

If I get a call from Walgreens that my RX can be picked up the next day @ 11A. I expect it to be ready (right?). Why are these NEVER ready when promised? This has been going on for 5-6 years & Walgreens just cannot meet their promises to their customers. I must take their abuse as I cannot go off my meds for any reason... DS read more

My prescriptions are always ready when expected. The store is busy and people frequently go thru the drive-thru unprepared, or thinking they can drop off a prescription and wait. Not Walgreen's fault but it makes picking up a prescription more work than it needs to be at times. The store is kept clean and well stocked. The staff is friendly but they could definitely use more staff. read more

Uggh. We went through the drive thru IMMEDIATELY AFTER SURGERY to get meds and was told 1.5 hours it would be ready for pickup. We went back through two hours later and they are not ready. Nearly 3 hours and ten minutes later we are still waiting. And now there is a line that is taking way too long! Ridiculous and bad customer service. It was easy to tell that and I mentioned that we just left the hospital and surgery and no one cared to put us ahead of the line? read more

I have been using this pharmacy on Rte 66 since it opened. I have lived in Flagstaff life long and am a senior citizen. It is the best managed pharmacy I have used. Friendly, thorough, and quick. Great place. read more