My maintenance med has been on back order for a week and I've been without a dose for multiple…read moredays. Totally unacceptable.

Ok this is more of an update to my comment below the change in rating is because it's not a store…read moreissue but a corporate greed issue. After painlessly investigating why the service is so bad here I've come to realize it's not truly the store itself but Corporate, I use the analogy it's not the waitress but the cooks themselves, I've been soo frustrated with this store because I winter in AZ and never have a problem but I also notice that they tend to have more staff in Az at any given time. Obviously corporate cuts in Colo giving minimal staff for a high-volume store. Not only does the pharmacist have to give Vaccines which takes a while but also filling RX, unfortunately leaving the pharmacist stretched thin. Then they have only one other person to do the drive up, the front desk and stock RX for patients in the bin leaving NO ONE to answer the phones. In order to rectify this situation, it HAS TO START with corporate because I guarantee you that if a med error happens Corp. will throw the pharmacist under the bus.

Fantastic customer service. They are a small run business and you are able to speak to a be helped…read moreby a person ( not automated machine) each time. I've had a few instances of my meds being lost by the mail and the pharmacy always takes care of me promptly by well informed and helpful team members.

Pharmacy employee attitude sucks! Two weeks ago I ordered a refill of semaglutide. As of Friday,…read moreI checked in on the status of the order. I was told to give it 3-5 days for compounding but it is scheduled to ship on Monday. It wasn't delivered to the post office until Tuesday, wasn't accepted by the post office until Thursday, and not delivered until Saturday in a postal unit box in 90+ temps. When I opened the packaging, the ice packs were very hot along with the semaglutide being as hot. The packaging had even been crushed. I explained this in the text message conversation and was told to call so they could better assist me. The only assistance I got was a cocky young lady in pharmacy who told me a story about how someone locked theirs in a trunk for 7 days and the efficacy was acceptable. It just reduces the life of the product. This after we've been consistently told to keep it refrigerated. I'm frustrated because they want us to reach out to our politicians so they can continue to make such products and then treat their customers very poorly!!!! When I suggested that maybe I should go back to brand name, she responded, "Ok, bye!" I'm not paying these prices for reduced life of product. It isn't cheap.

Trying to pick up a prescription is a nightmare, true lack of customer service not even taking…read morecustomer sequentially as they fall in line ignoring the Long customer line in the store, but for whatever reason giving priority to to the drive up window. No management to provide structure and organization. Incompetent staff improperly trained. After 40 minutes left, Walgreens took my prescription to Target and had a much better experience with people that know what they're doing and l

If I could give less than 1 star I would. This place is a disaster and has been for several years…read more One of the companies/locations that has never gotten past Covid. To try and call for an update, that should be automated, one needs to plan on wasting at least 30-1 hour during which time they pick up phone and place you back on hold multiple times. The personnel turn over like they're teenagers, and many are rude. It's really unbelievable that this location can continue to operate this way. I so wish UHC didn't use them as their preferred provider for same day pick up.

I want to get a passport photo at this place. The worker was very rude when he told us that we…read moreneeded a new shirt. I understand that there's a certain code of conduct, but he could've been very nicer considering that he's in a customer service industry. We then came back with new shirts after he didn't give us any specifications just told us that we needed to change like a middle school teacher. He then told us that the shirts also can't be white. He was very rude. This makes me not want to ever go back to Walgreens

People's health rely on this pathetic excuse for a business. Shame on you for failing people like…read morethis. Hire more pharmacy staff or shut this place down. I've been trying to call for 4 hours getting hung up on every time. I have prescriptions that can only be filled over the phone. I have questions about other prescriptions. My doctor tried calling and gave up. I even called the customer service desk twice and they said they were letting the pharmacist know that they needed to get my call and I still got hung up on both times. I have an extremely busy full time job in customer service as well, and I stay late at the office because of the time I waste at work trying to call Walgreens. This abysmal lack of service would never ever fly at any place I've ever been employed.

This is a review specifically for the pharmacy. I went in to get my Covid shot (I had a dizzy spell…read morethe first time I received the vaccine 4 years ago) and first they make me wait 30 minutes until a man finally came out and screamed at me that they wouldn't give me a shot. I've never been treated so horribly in my entire life by a store. Was going to spend another $50 on kids toys but I put those down, I will NEVER visit another Walgreens again. Expect to be treated horribly here!

They're over worked, but hustle all the time with a smile. Specifically Jen (the lead pharmacist),…read morehas fomented an amazing culture within the work space. NONE of them are rude or unhelpful. Keep doing what you're doing!!

By Far. The Absolute Worse Pharmacy. Absolutely poor to no communication. Scripts that have been…read moreput on hold and never processed with no apparent reason. However if you go in person because using the phone is useless they just won't answer they will tell you it's still processing. Guaranteed by the time to leave the store you will get a text your script is ready. Absolutely Ridiculous.

Absolutely the worst pharmacy EVER! Med refills are ALWAYS late (either because they're…read moreunderstaffed and/or out of stock)! Drive-thru lane takes forever and it's almost impossible to reach them via phone unless you can hold for a minimum of 20 min only for them to tell you that they'll work on your prescription when they can. You would think they would have a system to keep meds that are filled monthly for years in stock... I miss the good old days when they would start filling my meds as soon as I leave my Dr's office so I can pick them up on my way home (pharmacist & staff used to be so much nicer too)! I get so nervous every time I go on a trip because I don't know if I would be able to have my meds. I had to cancel my recent trip because I wasn't able to get my meds in time. It's horrible...and it's been like this ever since Covid. In fact, it's been the absolute worst the past 6 months. I'm seriously going to switch as of today.

this is by far the worst pharmacy have been to. Long lines, always out of stock of medications…read more(even common ones), and poor customer service. The person manning the prescription pickup can't hear and cant enunciate. This person misspells my name every single time I have been over a 2 year period. If you go here expect long waits to talk to someone and leaving without your prescription. they will order it and you will have to be subject to the pain again to attempt to pick it up.

This is my second review on this drug chain. Again, they are the slowest pharmacy to refill a…read moreprescription. First, I was on hold for 18 minutes before someone finally picked up the phone. Second, the person who finally answered the phone was rude. Third, I asked him when my prescription would be filled since it was called in 2 days ago. It was received from my doctors office but not inputted yet. He was doing it over the phone as I was listening him type it in. Now I have to worry to see if it will ever be filled. Why can't this location improve its services? Clearly, I am not alone in my frustration with this location reading most of the other comments and low rating. I guess they just don't care about customer service. I have no choice but to go to this awful chain pharmacy. I will switch locations to see if the other one which is farther away is any better. CVS Lone Tree, you suck!

I needed a prescription transferred and filled from the L.A. area to here so I could pick it up…read morewhile on vacation. I tried to do it using the CVS App, but I was unsure as to whether I did it correctly or not, so I came to the store that I thought I selected. The staff member took care of my prescription and said it would be ready in about 10 minutes. Hubby & I went shopping in the store and before I knew it, my name was called to pick it up. It was ready super quick! I'm glad I was able to pick up my prescription without having to wait a long time or even having to make another trip back! If I have the same need again, I would definitely return to this store!

The entire pharmacy team is awesome, friendly, empathetic, punctual. polite, courteous and…read moreencouraging. Crystal the store manager is lazy and never available to help. She plays Pokemon on her phone with her husband while at work in her office. Fire her!

I love this target, all of the customer service workers are so kind and make my visit always worth…read moreit. They're fast but also so welcoming and still so fun to talk to in the short time I see them. They were very patient with my returns and could tell that they were very locked in on their work with the drive ups going off 3 times at once I learned after I asked what the beeping was. And after the beeping went off I saw them run in the back room and out 30 seconds later with a cart running outside in the 90° weather, I could tell they're very commited to their job. Good job you all keep doing what you're doing and I will be back!

If you are coming here for video games, forget it. This place looks like they're on the process of…read moreremoving every physical game there is in the store. Especially Playstation. To top it off, the place didn't even have an electronics associate for us to get what little games they are deciding to keep. This place is ran like a desert, and something tells me that's by design.