My name is Jeff. I am giving CVS pharmacy and the store excellent review the staff there is always…read moreon the ball. I never have a problem. They're always there. They greet you and they smile at you sometimes short of staff, but that's what's going on in the world nothing to do with them I've been going to the Cvs. I followed them from the Kmart Plaza in Holyoke. I've been with them most of my life and I just wanna say to the pharmacist I forget your first names but you know who I am. If you're reading this I'm Jeff O'Connor also the Assistance helping out the pharmacy pharmacist just wanna give a big shout out to everyone there today is May 23 2026 also, it's my birthday I'm 65 today

I love CVS! I'm a big advocate for the rewards program and the coupon incentives keep me going back…read moreall the time! Good value for the most part well some of the things are a bit on the pricey side but what isn't these days

This is a 24 hour CVS, very clean, and well organized. I came in to pick up a few things and was…read morepleased. Very pleasant employees and will assist you if needed. Quite a few people were picking up items as well. But at this time of night, you can select what you want and get the sale items better without others looking for the same items as you are. If I need to come to CVS again, I will come to this location and probably at this time of night while I'm here in Western Massachusetts.

Fine if your not calling on the phone to talk with someone. needed to speak with someone before…read moredriving over to ensure correct billing was being done it was done incorrectly by the store past orders. One two separate occasions on hold over 30 minutes this time I gave up after 35 minutes they win this has been brought to attention but it's no better. Check your phone system or maybe hire someone to answer the phone.....

Don't use this pharmacy if you have a neurodevelopmental disorder that requires you to rely on…read moremedication in order to function. They'll treat you like a drug addict.

I have been going to this CVS for many years. I mainly use their pharmacy for scripts and have…read morefound them very helpful especially from those in the pharmacy who have been working in this location for a while . Just went to pick up my scripts and was greeted with the most odd situation in parking lot . Man in wheelchair begging for money from all those that entered CVS. Seeing that CVS workers are well aware of this they should report this to their manager because customers should not be botheredI. with this. I am considering using a different CVS . Been back a few times, no problems like before.

Professional staff, very helpful and timely prescription refills. Always about to answer my…read morequestions.

This pharmacy is the worse! Prescriptions take FOREVER to get filled, when you are sick sitting…read morewaiting for 1/2 hour is NOT any fun. This has happened to me twice. Time for a new pharmacy thats for sure!

Used FedEx drop off for documents headed out-of-state for overnight service. They held the…read moredocuments and then called the other party (again, out-of-state) 5 days later saying the package was ready for pickup in Easthampton. This level of incompetence takes real effort and practice. Well-done Walgreens and FedEx! It would have been quicker to send by carrier pigeon.

Pharmacy hours are too short, the help is rude, The store is too dark, turn on a few more lights! I…read morewould give them 0 stars!

On Wednesday, October 9, 2025, I went into CVS on Riverdale Street West Springfield Mass to pick up…read moremy prescriptions. I waited around 15 minutes in line before it was my turn to pick up my medication. Then when it was my turn I waited almost a half hour because they couldn't find my prescriptions. They said they misplaced them!!! I was quite upset because in their profession, misplacing medication is a big no no. So I left with no prescriptions. The medication was very important! It has to do with my depression, anxiety and insomnia!! So here I am this morning with no medication for my depression and anxiety. I would like to see this not happen again. I got no phone call to let me know if they found them or not!!

The CVS Pharmacy on Riverdale has been consistently awful to deal with. Every time I have a…read moreprescription sent there, whether for myself or my two year old son, something goes wrong. They never communicate when there's an issue with insurance, the provider, or if a medication is out of stock. They don't call, they don't follow up with doctors' offices, and they absolutely do not call patients, even though they claim they do. I've had to go in person multiple times just to get updates, only to be given a different excuse each time. The latest example: my OB-GYN sent in a prenatal prescription back in October. It sat unfilled for weeks. I went in several times, and no one could give me a clear answer. Then, mysteriously, as soon as the pharmacist finally called the doctor today, it went through instantly. When the pharmacist called to ask if I still wanted it, she couldn't hang up on me fast enough once I said yes and asked why it took weeks to resolve something so simple. This location is disorganized, uncommunicative, and unreliable. If you value your time or your health, I strongly suggest using a different pharmacy.

The pharmacy is great, they are always helpful and professional and go out of their way to assist…read moreyou. Missy is amazing.

Back here a year later to get a vaccine bc I could not get one at cvs. Same problem! Book an appt…read moreand you just wait endlessly with no explanation. This will definitely be my last time at Walgreens for vaccine. Unprofessional!

I popped in for a Christmas present item I knew the store would have without having to drive to…read moremany smaller stores. I walked around a bit observing the wild animals in the zoo and and after poking my head around long enough I jumped into the line with the slowest cashier on mother earth. The guy in front of me and I got to chatting coming to the conclusion that she was wonder woman helping out other cashiers with how often she momentarily stepped away from her post. I thought this line would have been quick, the people all in front of me minus the person who was getting checked out all had very few items which I thought was s godsend. Nope, fools gold. I tried to escape to the line next to me but was too late. So I stuck it out. When I finally did get checked out my five items literally took all of two seconds to process and I was out the door. I looked back and wished everyone behind me best of luck (in my mind). As I walked to the car, which ended up being on the complete other side of the parking lot, I seen the man who was in front of me in line and did I ever laugh coming to find out we parked next to one another. I said to him "great minds think alike" and laughed, "both picking what we thought was a quick line and parking away from all the traffic". Wished the guy a merry Christmas and off we both went. That's the end of my story. In all seriousness I hate Walmart and only come in during essential times like bathing products and the random bulk beverage buy (once/twice a year). I watched employees stand around on their phone, arguing with customers about what's a mountain bike and what's not (that customer should have went to an actual bike shop, silly her), and be typical stereotypical employees. The store itself was a lot cleaner than expected, especially two days before Christmas. Social distancing was clearly not being enforced (not that I care) but when mom and pop stores play by the rules and I see superstores open the floodgates for mankind it really grinds my gears. All the employees had masks and gloves on so that was a bit of a surprise. The picture I attached what these superstores represent during the busy times. If you do not have the staffing to open all the lines up then staff the open lines with employees that can keep the lines moving. What better way to minimize people on top of one another than a quick checkout. That's in for my rant. Good story with a review of my observation. Merry Christmas to all and Happy New Year!

I went to Walmart today to use their international money transfer service, and the employee at the…read morecounter was absolutely terrible. They were rude and hostile; when I asked for their name, they claimed they didn't know it while covering their name tag with their hand. Even when I said I wanted to speak to a manager, they glared at me and provoked my anger.