July 1, 2026 - It takes forever to get someone on the phone, and there is a certain female pharmacist I have talked to twice that is RUDE, CONDESCENDING, and a SMART ASS. She interrupts and does not let you finish your sentence.
I am self-pay. No insurance states what I can and cannot have (which they should be able to see on their computer). I have a prescription that was not filled with the appropriate quantity, and I did not catch that when I picked it up (won't make that mistake again). I got 30 instead of 90, so I ran out and my refills had expired. She said it could not be refilled (it's not being refilled; technically, you are giving me the 60 that you owe me). She said it was canceled in the system and they would have to contact my provider. I said, "You owe me the 60." She said they couldn't override it, which is probably true, but there should be some way to give me the pills I did not receive and that my prescription called for.
She said she would let Pam explain it to me, like I was a child and unable to comprehend plain English. She put me on hold, and I was too mad to speak to anyone at that point. This is the second time I've spoken to her, and it was the same experience.
The last time, they didn't fill a prescription because it was too expensive. They never called to ask; they just didn't fill it, and when I checked, it said I needed to call. Well, good luck with that--some days you can't get anyone to answer, and others they put you on hold. When I did talk with her, I told her to fill the prescription, as we are self-pay. So twice they, being Walgreens, or their system, have tried to dictate what I get. No call, no email, no conversation about it. If someone would have mentioned it when I picked these pills up, this would not have happened.
And again, I'm self-pay, so I use GoodRx and stuff like that. I paid the same price for the 30 pills that I had been paying for the 90 pills!!!!!!! That's one reason it didn't register with me when I paid that there was a problem. I know they have difficult jobs and are probably short-staffed, but Walgreens NEEDS to do better!!!! This is ridiculous. read more